Compare Freshdesk and LimeChat 
At a Glance
Market Segments
Small-Business (48.6% of reviews)
Small-Business (61.3% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
No pricing available
Freshdesk
Star Rating
(3,716)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansLimeChat
Star Rating
(31)4.6 out of 5
Market Segments
Small-Business (61.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about LimeChatSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to LimeChat. Users appreciate its structured ticket management and automation features, which streamline customer support tasks and reduce manual work.
- Users say that Freshdesk's interface is clean and easy to navigate, making it less stressful for agents to handle multiple customer queries simultaneously. This ease of use is a notable advantage, especially for new hires who can quickly adapt without extensive training.
- Reviewers mention that LimeChat shines in its integration process, which is described as smooth and user-friendly. The platform's simple UI and effective dashboard analytics are highlighted as beneficial for teams looking to interact with customers efficiently.
- According to verified reviews, Freshdesk's robust automation capabilities, including SLA management and a comprehensive knowledge base, are frequently praised. These features help teams centralize communication and enhance their support workflows.
- Users highlight LimeChat's active user community and the availability of resources for assistance, such as documentation and forums. This support network can be invaluable for teams seeking quick solutions and best practices.
- Reviewers note that while LimeChat has a strong focus on social media interactions, particularly for automating responses on platforms like Instagram, Freshdesk offers a more comprehensive multi-channel support experience, catering to a wider range of customer service needs.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
LimeChat
No pricing availableFree Trial
Freshdesk
Free Trial is available
LimeChat
No trial information availableRatings
Meets Requirements
8.6
3,257
8.7
23
Ease of Use
8.9
3,279
8.6
24
Ease of Setup
8.6
2,336
8.5
14
Ease of Admin
8.7
2,198
8.6
14
Quality of Support
8.7
3,154
9.4
24
Has the product been a good partner in doing business?
8.8
2,121
9.0
14
Product Direction (% positive)
8.8
3,229
9.5
23
Features by Category
Ticket and Case Management
8.9
2238
|
Verified
9.0
8
8.8
2254
|
Verified
8.8
8
8.5
2179
|
Verified
9.2
8
8.5
2058
|
Verified
9.0
8
8.3
1807
|
Verified
8.6
7
8.5
2089
|
Verified
Feature Not Available
8.7
2018
|
Verified
8.3
9
8.3
1372
|
Verified
8.5
9
Generative AI
7.3
328
Not enough data
7.4
324
Not enough data
Agentic AI - Help Desk
7.1
58
Not enough data
6.8
57
Not enough data
7.2
56
Not enough data
Communication Channels
8.6
1925
|
Verified
9.1
9
8.9
2087
|
Verified
9.0
7
8.4
1313
|
Verified
8.3
9
8.0
1190
|
Verified
9.4
8
7.9
935
|
Verified
Not enough data
Platform
8.1
1156
|
Verified
7.9
7
8.1
1658
|
Verified
8.5
12
8.6
1548
|
Verified
9.1
9
8.3
1149
|
Verified
9.1
9
8.0
1875
|
Verified
8.8
8
8.3
1962
|
Verified
8.7
9
Messenger
Not enough data
8.5
8
Not enough data
8.5
11
Not enough data
8.8
13
Not enough data
8.8
11
Channels
Not enough data
8.5
8
Not enough data
8.8
11
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.8
6
Customers
Not enough data
8.6
11
Not enough data
8.8
10
Not enough data
8.1
12
Not enough data
8.5
8
Not enough data
8.2
13
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.4
358
9.4
6
8.0
334
Not enough data
7.5
323
Feature Not Available
Design
8.2
331
Not enough data
7.8
335
7.7
5
8.3
355
8.3
5
8.3
344
Not enough data
8.4
332
Not enough data
Generative AI
7.7
263
Not enough data
7.7
263
Not enough data
Usability
8.8
264
Not enough data
8.7
260
Not enough data
8.8
252
Not enough data
Reporting
8.6
246
Not enough data
8.5
242
Not enough data
8.6
254
Not enough data
Generative AI
7.5
179
Not enough data
7.6
179
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
8.8
12
Not enough data
8.5
12
Not enough data
8.3
12
Not enough data
8.7
10
Not enough data
8.0
9
Platform
Not enough data
8.3
11
Not enough data
8.8
10
Not enough data
8.6
12
Not enough data
7.6
12
Not enough data
7.0
9
Not enough data
8.2
12
Not enough data
8.1
12
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
432
8.6
6
8.3
378
8.9
6
8.3
371
9.0
5
8.4
307
8.7
5
Support Automation
8.4
388
Not enough data
8.4
408
8.1
7
8.3
373
8.3
5
8.2
314
9.0
7
Generative AI
7.4
207
Not enough data
7.4
203
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.8
116
Not enough data
7.9
114
Not enough data
7.6
113
Not enough data
Communication
8.8
584
|
Verified
8.1
8
8.7
600
|
Verified
8.3
9
8.7
494
|
Verified
Feature Not Available
8.5
199
8.3
6
8.2
202
Not enough data
Internal Use
8.1
1658
|
Verified
8.5
12
8.6
203
8.1
8
8.2
186
8.1
9
8.8
558
|
Verified
8.2
10
8.8
518
|
Verified
7.9
8
8.6
546
|
Verified
8.3
10
Generative AI
7.9
140
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
912
Not enough data
8.3
684
Not enough data
8.2
239
Not enough data
8.4
257
Not enough data
Self-Service Platform
8.5
253
Not enough data
8.7
261
Not enough data
8.0
222
Not enough data
8.5
238
8.0
5
Agentic AI - Customer Self-Service
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Not enough data
Generative AI
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Not enough data
Process
8.6(won by default)
162
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
371
Not enough data
Channels
9.2(won by default)
479
Not enough data
8.7(won by default)
415
Not enough data
8.8(won by default)
376
Not enough data
8.5(won by default)
340
Not enough data
8.3(won by default)
58
Not enough data
Insight
8.6(won by default)
382
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Not enough data
Generative AI
7.8
86
Not enough data
7.7
85
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
Automation
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Autonomy
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and LimeChat are categorized as AI Customer Support Agents, Help Desk, Conversational Support, Customer Communications Management, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as Digital Customer Service Platforms, Shared Inbox, Complaint Management, and Social Customer Service
LimeChat is categorized as Conversational Commerce Platforms, AI Agents For Business Operations, Conversational Marketing, Chatbots, and Proactive Notification
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LimeChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.2%
Health, Wellness and Fitness
25.8%
Consumer Goods
22.6%
Cosmetics
19.4%
Food & Beverages
6.5%
Apparel & Fashion
6.5%
Other
19.4%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
LimeChat has no discussions with answers
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