Compare Freshdesk, KnowledgeOwl, and TeamSupport

Pricing

 
Sprout
Free
for UNLIMITED agents
Additional Users
$20
month
Support Desk
$50
/ agent / month billed annually
 
Blossom
$19
/ agent / month billed annually
KnowledgeOwl Subscription
$49
month
Enterprise
$65
/ agent / month billed annually
 
Garden
$35
/ agent / month billed annually
Additional Knowledge Bases
$30
month
Private Cloud
Custom
Contact Us for Pricing
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
KnowledgeOwl
Additional Users
$20month
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
9.0
8.6
Ease of Use
Ease of Use
8.8
9.0
8.7
Ease of Setup
Ease of Setup
8.6
8.9
8.3
Ease of Admin
Ease of Admin
8.7
8.9
8.7
Quality of Support
Quality of Support
8.9
9.6
8.8
Ease of Doing Business With
Ease of Doing Business With
8.8
9.6
9.2
Product Direction (% positive)
Product Direction (% positive)
8.7
9.3
9.0
Meets Requirements
Freshdesk
8.5
KnowledgeOwl
9.0
TeamSupport
8.6
Ease of Use
Freshdesk
8.8
KnowledgeOwl
9.0
TeamSupport
8.7
Ease of Setup
Freshdesk
8.6
KnowledgeOwl
8.9
TeamSupport
8.3
Ease of Admin
Freshdesk
8.7
KnowledgeOwl
8.9
TeamSupport
8.7
Quality of Support
Freshdesk
8.9
KnowledgeOwl
9.6
TeamSupport
8.8
Ease of Doing Business With
Freshdesk
8.8
KnowledgeOwl
9.6
TeamSupport
9.2
Product Direction (% positive)
Freshdesk
8.7
KnowledgeOwl
9.3
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Freshdesk
8.7
KnowledgeOwl
9.0
TeamSupport
8.3
Searchable Articles
Freshdesk
8.6
KnowledgeOwl
8.7
TeamSupport
8.3
Community Forums
Freshdesk
8.4
KnowledgeOwl
Not enough data available
TeamSupport
8.0
Interactive FAQs & Forums
Freshdesk
8.5
KnowledgeOwl
Not enough data available
TeamSupport
8.4
Interaction
Web Portals
Freshdesk
7.2
KnowledgeOwl
Not enough data available
TeamSupport
8.7
Forum to Reponse
Freshdesk
8.5
KnowledgeOwl
Not enough data available
TeamSupport
8.5
Tickets and Tagging
Freshdesk
8.8
KnowledgeOwl
Not enough data available
TeamSupport
8.8
Live Chat
Freshdesk
8.8
KnowledgeOwl
Not enough data available
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.6%
30.4%
40.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.3%
43.5%
47.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.1%
26.1%
12.2%
Freshdesk
Small-Business
52.6%
Mid-Market
36.3%
Enterprise
11.1%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
TeamSupport
Small-Business
40.4%
Mid-Market
47.4%
Enterprise
12.2%

Reviewers' Industry

 
Information Technology and Services
19.7%
Computer Software
21.7%
Computer Software
27.8%
 
Computer Software
13.4%
Internet
8.7%
Information Technology and Services
21.0%
 
Internet
5.6%
Education Management
8.7%
Internet
4.8%
 
Education Management
3.9%
Non-Profit Organization Management
7.2%
Financial Services
4.4%
 
Marketing and Advertising
3.2%
Information Technology and Services
7.2%
Hospitality
3.9%
 
Other
54.2%
Other
46.4%
Other
38.2%
Freshdesk
Information Technology and Services
19.7%
Computer Software
13.4%
Internet
5.6%
Education Management
3.9%
Marketing and Advertising
3.2%
Other
54.2%
KnowledgeOwl
Computer Software
21.7%
Internet
8.7%
Education Management
8.7%
Non-Profit Organization Management
7.2%
Information Technology and Services
7.2%
Other
46.4%
TeamSupport
Computer Software
27.8%
Information Technology and Services
21.0%
Internet
4.8%
Financial Services
4.4%
Hospitality
3.9%
Other
38.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Susan S.
Administrator in Banking

The technical support I receive is outstanding. As for the system itself, I'm not a very technical person, but the system is very easy to use. Customizable to whatever your heart desires. From a user perspective, it is very easy to navigate around and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

G2 User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

KnowledgeOwl
Most Helpful Favorable Review
Susan S.
Administrator in Banking

The technical support I receive is outstanding. As for the system itself, I'm not a very technical person, but the system is very easy to use. Customizable to whatever your heart desires. From a user perspective, it is very easy to navigate around and...

Most Helpful Critical Review
Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

Screenshots

 
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Videos

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

Freshdesk
KnowledgeOwl
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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