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Compare Freshdesk, KnowledgeOwl, Kayako, and Zoho Desk

Pricing

 
Sprout
Free
for UNLIMITED agents
Additional Knowledge Bases
$30
month
Inbox
$15
/agent/month
FREE
$0
/agent/month
 
Blossom
$19
/ agent / month billed annually
Additional Users
$20
month
Growth
$30
/agent/month
PROFESSIONAL
$12
/agent/month
 
Garden
$35
/ agent / month billed annually
KnowledgeOwl Subscription
$49
month
Scale
$60
/agent/month
ENTERPRISE
$25
/agent/month
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
KnowledgeOwl
Additional Knowledge Bases
$30month
Additional Users
$20month
KnowledgeOwl Subscription
$49month
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
9.0
8.1
8.7
Ease of Use
Ease of Use
8.8
9.0
8.4
8.5
Ease of Setup
Ease of Setup
8.6
8.9
8.0
8.2
Ease of Admin
Ease of Admin
8.7
8.9
8.1
8.4
Quality of Support
Quality of Support
8.9
9.6
8.2
8.2
Ease of Doing Business With
Ease of Doing Business With
8.8
9.6
8.4
8.5
Product Direction (% positive)
Product Direction (% positive)
8.6
9.3
7.1
8.7
Meets Requirements
Freshdesk
8.5
KnowledgeOwl
9.0
Kayako
8.1
Zoho Desk
8.7
Ease of Use
Freshdesk
8.8
KnowledgeOwl
9.0
Kayako
8.4
Zoho Desk
8.5
Ease of Setup
Freshdesk
8.6
KnowledgeOwl
8.9
Kayako
8.0
Zoho Desk
8.2
Ease of Admin
Freshdesk
8.7
KnowledgeOwl
8.9
Kayako
8.1
Zoho Desk
8.4
Quality of Support
Freshdesk
8.9
KnowledgeOwl
9.6
Kayako
8.2
Zoho Desk
8.2
Ease of Doing Business With
Freshdesk
8.8
KnowledgeOwl
9.6
Kayako
8.4
Zoho Desk
8.5
Product Direction (% positive)
Freshdesk
8.6
KnowledgeOwl
9.3
Kayako
7.1
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
Freshdesk
8.8
KnowledgeOwl
9.0
Kayako
8.9
Zoho Desk
8.7
Searchable Articles
Freshdesk
8.6
KnowledgeOwl
8.7
Kayako
9.2
Zoho Desk
8.6
Community Forums
Freshdesk
8.4
KnowledgeOwl
Not enough data available
Kayako
8.6
Zoho Desk
8.3
Interactive FAQs & Forums
Freshdesk
8.5
KnowledgeOwl
Not enough data available
Kayako
8.6
Zoho Desk
8.4
Interaction
Web Portals
Freshdesk
7.2
KnowledgeOwl
Not enough data available
Kayako
9.1
Zoho Desk
8.5
Forum to Reponse
Freshdesk
8.5
KnowledgeOwl
Not enough data available
Kayako
8.2
Zoho Desk
8.5
Tickets and Tagging
Freshdesk
8.8
KnowledgeOwl
Not enough data available
Kayako
9.3
Zoho Desk
8.8
Live Chat
Freshdesk
8.8
KnowledgeOwl
Not enough data available
Kayako
8.9
Zoho Desk
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.7%
30.4%
56.5%
71.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
43.5%
35.9%
23.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.9%
26.1%
7.6%
5.6%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Kayako
Small-Business
56.5%
Mid-Market
35.9%
Enterprise
7.6%
Zoho Desk
Small-Business
71.3%
Mid-Market
23.1%
Enterprise
5.6%

Reviewers' Industry

 
Information Technology and Services
20.4%
Computer Software
22.2%
Information Technology and Services
23.7%
Information Technology and Services
24.0%
 
Computer Software
13.9%
Internet
8.3%
Computer Software
17.5%
Computer Software
10.4%
 
Internet
5.9%
Information Technology and Services
8.3%
Telecommunications
7.1%
Telecommunications
4.0%
 
Education Management
3.7%
Education Management
8.3%
Internet
5.2%
Marketing and Advertising
3.9%
 
E-Learning
3.4%
Non-Profit Organization Management
6.9%
Marketing and Advertising
3.8%
Internet
3.9%
 
Other
52.7%
Other
45.8%
Other
42.7%
Other
53.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
Kayako
Information Technology and Services
23.7%
Computer Software
17.5%
Telecommunications
7.1%
Internet
5.2%
Marketing and Advertising
3.8%
Other
42.7%
Zoho Desk
Information Technology and Services
24.0%
Computer Software
10.4%
Telecommunications
4.0%
Marketing and Advertising
3.9%
Internet
3.9%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 User in Internet

Easy to use. Extensible. Data collection. Linked articles are really useful.

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

KnowledgeOwl
Most Helpful Favorable Review
G2 User in Internet

Easy to use. Extensible. Data collection. Linked articles are really useful.

Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Zoho Desk
Most Helpful Favorable Review
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 
No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Freshdesk
KnowledgeOwl
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Zoho Desk
Ask Freshdesk a QuestionContact FreshdeskAsk KnowledgeOwl a QuestionContact KnowledgeOwlAsk Kayako a QuestionContact KayakoAsk Zoho Desk a QuestionContact Zoho Desk
 
Freshdesk
Freshdesk
KnowledgeOwl
KnowledgeOwl
Kayako
Kayako
Optimized for quick response
Zoho Desk
Zoho Desk
Optimized for quick response