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Compare Freshdesk, KnowledgeOwl, Kayako, and Zendesk Support

Pricing

 
Sprout
Free
for UNLIMITED agents
KnowledgeOwl Subscription
$49
month
Inbox
$15
/agent/month
Essential
$5
/month
 
Blossom
$19
/ agent / month billed annually
Additional Knowledge Bases
$30
month
Growth
$30
/agent/month
Team
$19
/month
 
Garden
$35
/ agent / month billed annually
Additional Users
$20
month
Scale
$60
/agent/month
Professional
$49
/month
 
Estate
$49
/ agent / month billed annually
Enterprise
$99
/month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
KnowledgeOwl
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Additional Users
$20month
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
9.0
8.1
8.7
Ease of Use
Ease of Use
8.8
9.0
8.4
8.6
Ease of Setup
Ease of Setup
8.6
8.9
8.0
8.2
Ease of Admin
Ease of Admin
8.7
8.9
8.1
8.3
Quality of Support
Quality of Support
8.9
9.6
8.2
8.3
Ease of Doing Business With
Ease of Doing Business With
8.9
9.6
8.4
8.4
Product Direction (% positive)
Product Direction (% positive)
8.6
9.3
7.0
7.6
Meets Requirements
Freshdesk
8.5
KnowledgeOwl
9.0
Kayako
8.1
Zendesk Support
8.7
Ease of Use
Freshdesk
8.8
KnowledgeOwl
9.0
Kayako
8.4
Zendesk Support
8.6
Ease of Setup
Freshdesk
8.6
KnowledgeOwl
8.9
Kayako
8.0
Zendesk Support
8.2
Ease of Admin
Freshdesk
8.7
KnowledgeOwl
8.9
Kayako
8.1
Zendesk Support
8.3
Quality of Support
Freshdesk
8.9
KnowledgeOwl
9.6
Kayako
8.2
Zendesk Support
8.3
Ease of Doing Business With
Freshdesk
8.9
KnowledgeOwl
9.6
Kayako
8.4
Zendesk Support
8.4
Product Direction (% positive)
Freshdesk
8.6
KnowledgeOwl
9.3
Kayako
7.0
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Freshdesk
8.8
KnowledgeOwl
9.0
Kayako
8.9
Zendesk Support
8.6
Searchable Articles
Freshdesk
8.6
KnowledgeOwl
8.7
Kayako
9.2
Zendesk Support
8.6
Community Forums
Freshdesk
8.4
KnowledgeOwl
Not enough data available
Kayako
8.6
Zendesk Support
8.2
Interactive FAQs & Forums
Freshdesk
8.5
KnowledgeOwl
Not enough data available
Kayako
8.5
Zendesk Support
8.2
Interaction
Web Portals
Freshdesk
7.2
KnowledgeOwl
Not enough data available
Kayako
9.0
Zendesk Support
8.6
Forum to Reponse
Freshdesk
8.5
KnowledgeOwl
Not enough data available
Kayako
8.0
Zendesk Support
8.5
Tickets and Tagging
Freshdesk
8.8
KnowledgeOwl
Not enough data available
Kayako
9.3
Zendesk Support
8.9
Live Chat
Freshdesk
8.8
KnowledgeOwl
Not enough data available
Kayako
8.9
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.7%
30.4%
56.5%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
43.5%
35.7%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.9%
26.1%
7.7%
16.7%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Kayako
Small-Business
56.5%
Mid-Market
35.7%
Enterprise
7.7%
Zendesk Support
Small-Business
38.5%
Mid-Market
44.7%
Enterprise
16.7%

Reviewers' Industry

 
Information Technology and Services
20.4%
Computer Software
22.2%
Information Technology and Services
23.4%
Computer Software
17.8%
 
Computer Software
13.9%
Internet
8.3%
Computer Software
17.7%
Information Technology and Services
15.3%
 
Internet
5.9%
Information Technology and Services
8.3%
Telecommunications
7.2%
Internet
10.1%
 
Education Management
3.7%
Education Management
8.3%
Internet
5.3%
Marketing and Advertising
4.7%
 
E-Learning
3.4%
Non-Profit Organization Management
6.9%
Marketing and Advertising
3.8%
Retail
3.3%
 
Other
52.6%
Other
45.8%
Other
42.6%
Other
48.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
Kayako
Information Technology and Services
23.4%
Computer Software
17.7%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.6%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.1%
Marketing and Advertising
4.7%
Retail
3.3%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Brandon W.
Administrator in Marketing and Advertising

Consistently adding new features and support is lightning fast.

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

KnowledgeOwl
Most Helpful Favorable Review
Brandon W.
Administrator in Marketing and Advertising

Consistently adding new features and support is lightning fast.

Most Helpful Critical Review
G2 User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 
No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided
Freshdesk
KnowledgeOwl
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Zendesk Support
No videos provided
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Kayako
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Zendesk Support
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