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Compare Freshdesk, KnowledgeOwl, Kayako, and TeamSupport

Pricing

 
Sprout
Free
for UNLIMITED agents
Additional Users
$20
month
Inbox
$15
/agent/month
Support Desk
$50
/ agent / month billed annually
 
Blossom
$19
/ agent / month billed annually
KnowledgeOwl Subscription
$49
month
Growth
$30
/agent/month
Enterprise
$65
/ agent / month billed annually
 
Garden
$35
/ agent / month billed annually
Additional Knowledge Bases
$30
month
Scale
$60
/agent/month
Private Cloud
Custom
Contact Us for Pricing
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
KnowledgeOwl
Additional Users
$20month
KnowledgeOwl Subscription
$49month
Additional Knowledge Bases
$30month
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
9.0
8.1
8.6
Ease of Use
Ease of Use
8.8
9.0
8.4
8.6
Ease of Setup
Ease of Setup
8.6
8.9
8.0
8.4
Ease of Admin
Ease of Admin
8.7
8.9
8.1
8.7
Quality of Support
Quality of Support
8.9
9.6
8.2
8.8
Ease of Doing Business With
Ease of Doing Business With
8.8
9.6
8.4
9.2
Product Direction (% positive)
Product Direction (% positive)
8.6
9.3
7.1
9.0
Meets Requirements
Freshdesk
8.5
KnowledgeOwl
9.0
Kayako
8.1
TeamSupport
8.6
Ease of Use
Freshdesk
8.8
KnowledgeOwl
9.0
Kayako
8.4
TeamSupport
8.6
Ease of Setup
Freshdesk
8.6
KnowledgeOwl
8.9
Kayako
8.0
TeamSupport
8.4
Ease of Admin
Freshdesk
8.7
KnowledgeOwl
8.9
Kayako
8.1
TeamSupport
8.7
Quality of Support
Freshdesk
8.9
KnowledgeOwl
9.6
Kayako
8.2
TeamSupport
8.8
Ease of Doing Business With
Freshdesk
8.8
KnowledgeOwl
9.6
Kayako
8.4
TeamSupport
9.2
Product Direction (% positive)
Freshdesk
8.6
KnowledgeOwl
9.3
Kayako
7.1
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Freshdesk
8.8
KnowledgeOwl
9.0
Kayako
8.8
TeamSupport
8.4
Searchable Articles
Freshdesk
8.6
KnowledgeOwl
8.7
Kayako
9.1
TeamSupport
8.4
Community Forums
Freshdesk
8.4
KnowledgeOwl
Not enough data available
Kayako
8.6
TeamSupport
8.1
Interactive FAQs & Forums
Freshdesk
8.5
KnowledgeOwl
Not enough data available
Kayako
8.7
TeamSupport
8.4
Interaction
Web Portals
Freshdesk
7.2
KnowledgeOwl
Not enough data available
Kayako
8.9
TeamSupport
8.7
Forum to Reponse
Freshdesk
8.5
KnowledgeOwl
Not enough data available
Kayako
8.1
TeamSupport
8.4
Tickets and Tagging
Freshdesk
8.8
KnowledgeOwl
Not enough data available
Kayako
9.2
TeamSupport
8.8
Live Chat
Freshdesk
8.8
KnowledgeOwl
Not enough data available
Kayako
8.9
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.5%
30.4%
55.5%
40.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.6%
43.5%
35.8%
47.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.9%
26.1%
8.7%
12.1%
Freshdesk
Small-Business
52.5%
Mid-Market
36.6%
Enterprise
10.9%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
Kayako
Small-Business
55.5%
Mid-Market
35.8%
Enterprise
8.7%
TeamSupport
Small-Business
40.7%
Mid-Market
47.1%
Enterprise
12.1%

Reviewers' Industry

 
Information Technology and Services
20.4%
Computer Software
22.2%
Information Technology and Services
24.3%
Computer Software
26.5%
 
Computer Software
14.0%
Internet
8.3%
Computer Software
17.3%
Information Technology and Services
21.2%
 
Internet
5.9%
Information Technology and Services
8.3%
Telecommunications
7.0%
Internet
5.6%
 
Education Management
3.7%
Education Management
8.3%
Internet
5.1%
Financial Services
4.4%
 
E-Learning
3.4%
Non-Profit Organization Management
6.9%
Marketing and Advertising
3.7%
Hospitality
3.7%
 
Other
52.7%
Other
45.8%
Other
42.5%
Other
38.6%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
KnowledgeOwl
Computer Software
22.2%
Internet
8.3%
Information Technology and Services
8.3%
Education Management
8.3%
Non-Profit Organization Management
6.9%
Other
45.8%
Kayako
Information Technology and Services
24.3%
Computer Software
17.3%
Telecommunications
7.0%
Internet
5.1%
Marketing and Advertising
3.7%
Other
42.5%
TeamSupport
Computer Software
26.5%
Information Technology and Services
21.2%
Internet
5.6%
Financial Services
4.4%
Hospitality
3.7%
Other
38.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Sandy M.
User in Computer Software

Our training team uses KnowledgeOwl to promote our webinars. The ability to use templates and copy existing articles means I can create new pages in a snap!

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

KnowledgeOwl
Most Helpful Favorable Review
Sandy M.
User in Computer Software

Our training team uses KnowledgeOwl to promote our webinars. The ability to use templates and copy existing articles means I can create new pages in a snap!

Most Helpful Critical Review
Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

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Videos

 
No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Freshdesk
KnowledgeOwl
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask Freshdesk a QuestionContact FreshdeskRequest More InformationRequest More InformationAsk Kayako a QuestionContact Kayako
 
Freshdesk
Freshdesk
KnowledgeOwl
KnowledgeOwl
Kayako
Kayako
Optimized for quick response
TeamSupport
TeamSupport