Compare Freshdesk, KnowledgeOwl, and HappyFox

Pricing

 
Sprout
Free
for UNLIMITED agents
Additional Knowledge Bases
$30
month
Mighty
$29
per staff / month
 
Blossom
$19
/ agent / month billed annually
Additional Users
$20
month
Fantastic
$49
per staff / month
 
Garden
$35
/ agent / month billed annually
KnowledgeOwl Subscription
$49
month
Enterprise
$69
per staff / month
 
Estate
$49
/ agent / month billed annually
Enterprise Plus
$89
per staff / month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
KnowledgeOwl
Additional Knowledge Bases
$30month
Additional Users
$20month
KnowledgeOwl Subscription
$49month
Free Trial Unavailable
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
9.0
8.9
Ease of Use
Ease of Use
8.8
9.0
9.3
Ease of Setup
Ease of Setup
8.6
8.9
8.9
Ease of Admin
Ease of Admin
8.7
8.9
9.1
Quality of Support
Quality of Support
8.9
9.6
9.2
Ease of Doing Business With
Ease of Doing Business With
8.8
9.6
9.3
Product Direction (% positive)
Product Direction (% positive)
8.7
9.3
9.2
Meets Requirements
Freshdesk
8.5
KnowledgeOwl
9.0
HappyFox
8.9
Ease of Use
Freshdesk
8.8
KnowledgeOwl
9.0
HappyFox
9.3
Ease of Setup
Freshdesk
8.6
KnowledgeOwl
8.9
HappyFox
8.9
Ease of Admin
Freshdesk
8.7
KnowledgeOwl
8.9
HappyFox
9.1
Quality of Support
Freshdesk
8.9
KnowledgeOwl
9.6
HappyFox
9.2
Ease of Doing Business With
Freshdesk
8.8
KnowledgeOwl
9.6
HappyFox
9.3
Product Direction (% positive)
Freshdesk
8.7
KnowledgeOwl
9.3
HappyFox
9.2

Features

Knowledge Share
Knowledge Base
Freshdesk
8.7
KnowledgeOwl
9.0
HappyFox
8.5
Searchable Articles
Freshdesk
8.6
KnowledgeOwl
8.7
HappyFox
8.8
Community Forums
Freshdesk
8.4
KnowledgeOwl
Not enough data available
HappyFox
Not enough data available
Interactive FAQs & Forums
Freshdesk
8.5
KnowledgeOwl
Not enough data available
HappyFox
Not enough data available
Interaction
Web Portals
Freshdesk
7.2
KnowledgeOwl
Not enough data available
HappyFox
7.4
Forum to Reponse
Freshdesk
8.5
KnowledgeOwl
Not enough data available
HappyFox
8.1
Tickets and Tagging
Freshdesk
8.8
KnowledgeOwl
Not enough data available
HappyFox
9.3
Live Chat
Freshdesk
8.8
KnowledgeOwl
Not enough data available
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.5%
30.4%
46.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.3%
43.5%
39.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.2%
26.1%
15.0%
Freshdesk
Small-Business
52.5%
Mid-Market
36.3%
Enterprise
11.2%
KnowledgeOwl
Small-Business
30.4%
Mid-Market
43.5%
Enterprise
26.1%
HappyFox
Small-Business
46.0%
Mid-Market
39.0%
Enterprise
15.0%

Reviewers' Industry

 
Information Technology and Services
19.7%
Computer Software
21.7%
Information Technology and Services
14.7%
 
Computer Software
13.4%
Internet
8.7%
Computer Software
11.0%
 
Internet
5.6%
Education Management
8.7%
Higher Education
5.5%
 
Education Management
3.9%
Non-Profit Organization Management
7.2%
Real Estate
3.7%
 
Marketing and Advertising
3.2%
Information Technology and Services
7.2%
Internet
3.7%
 
Other
54.2%
Other
46.4%
Other
61.5%
Freshdesk
Information Technology and Services
19.7%
Computer Software
13.4%
Internet
5.6%
Education Management
3.9%
Marketing and Advertising
3.2%
Other
54.2%
KnowledgeOwl
Computer Software
21.7%
Internet
8.7%
Education Management
8.7%
Non-Profit Organization Management
7.2%
Information Technology and Services
7.2%
Other
46.4%
HappyFox
Information Technology and Services
14.7%
Computer Software
11.0%
Higher Education
5.5%
Real Estate
3.7%
Internet
3.7%
Other
61.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Administrator in Hospital & Health Care

It's a convenient way to generate various FAQs and protocols.

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

KnowledgeOwl
Most Helpful Favorable Review
Administrator in Hospital & Health Care

It's a convenient way to generate various FAQs and protocols.

Most Helpful Critical Review
User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

Screenshots

 
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Videos

 
No videos providedNo videos provided
Freshdesk
KnowledgeOwl
No videos provided
HappyFox
No videos provided

Downloads

KnowledgeOwl
No downloads provided
HappyFox
No downloads provided
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