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At a Glance
Market Segments
Small-Business (48.4% of reviews)
Mid-Market (61.5% of reviews)
Entry-Level Pricing
$15.00 Per Month
No pricing available
Freshdesk
Star Rating
(3,610)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansThreads
Star Rating
(13)4.3 out of 5
Market Segments
Mid-Market (61.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ThreadsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk excels in its ticket creation user experience, scoring 8.9, while Threads has not been rated in this area, indicating Freshdesk's strong focus on user-friendly ticket management.
- Reviewers mention that Threads shines in its ease of setup, achieving a score of 9.2 compared to Freshdesk's 8.6, suggesting that Threads may be a better choice for teams looking for a quick implementation.
- G2 users highlight that Threads offers superior quality of support with a score of 9.1, while Freshdesk follows closely with 8.8, indicating that both platforms provide solid support but Threads may have a slight edge.
- Users on G2 report that Freshdesk's multi-channel coverage is rated at 8.4, which is lower than Threads' performance in this area, suggesting that Threads may provide a more comprehensive approach to customer engagement across various channels.
- Reviewers say that Freshdesk's automation features, particularly in response automation, scored 8.5, while Threads' workflows received a higher score of 9.2, indicating that Threads may offer more robust automation capabilities for managing customer interactions.
- Users report that Freshdesk's knowledge base is rated at 8.7, which is competitive, but Threads' self-service platform features, including branding and automation, scored 8.5, suggesting that Threads may provide a more tailored self-service experience for users.
Pricing
Entry-Level Pricing
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
Threads
No pricing availableFree Trial
Freshdesk
Free Trial is available
Threads
No trial information availableRatings
Meets Requirements
8.6
3,175
8.6
12
Ease of Use
8.8
3,197
8.9
12
Ease of Setup
8.6
2,258
8.8
7
Ease of Admin
8.7
2,153
Not enough data
Quality of Support
8.7
3,074
8.9
12
Has the product been a good partner in doing business?
8.8
2,078
Not enough data
Product Direction (% positive)
8.8
3,150
10.0
12
Features by Category
Ticket and Case Management
8.9
2218
|
Verified
Not enough data
8.8
2226
|
Verified
Not enough data
8.5
2139
|
Verified
Not enough data
8.5
2033
|
Verified
Not enough data
8.3
1797
|
Verified
Not enough data
8.5
2085
|
Verified
Not enough data
8.7
2007
|
Verified
Not enough data
8.2
1371
|
Verified
Not enough data
Generative AI
7.3
330
Not enough data
7.4
327
Not enough data
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
57
Not enough data
Communication Channels
8.6
1921
|
Verified
Not enough data
8.9
2068
|
Verified
Not enough data
8.4
1312
|
Verified
Not enough data
8.0
1193
|
Verified
Not enough data
7.9
940
|
Verified
Not enough data
Platform
8.0
1156
|
Verified
Not enough data
8.1
1663
|
Verified
Not enough data
8.6
1546
|
Verified
Not enough data
8.2
1141
|
Verified
Not enough data
8.0
1861
|
Verified
Not enough data
8.3
1960
|
Verified
Not enough data
Channels
8.3
353
Not enough data
7.9
332
Not enough data
7.5
323
Not enough data
Design
8.2
330
Not enough data
7.8
335
Not enough data
8.2
355
Not enough data
8.3
341
Not enough data
8.4
331
Not enough data
Generative AI
7.7
265
Not enough data
7.7
265
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Voice
Not enough data
Not enough data
Not enough data
Not enough data
Transcription
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Editing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Transcription
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
433
Not enough data
8.3
379
Not enough data
8.3
371
Not enough data
8.4
307
Not enough data
Support Automation
8.4
388
Not enough data
8.4
409
Not enough data
8.2
372
Not enough data
8.2
313
Not enough data
Generative AI
7.4
208
Not enough data
7.4
205
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
584
|
Verified
Not enough data
8.7
601
|
Verified
Not enough data
8.7
495
|
Verified
Not enough data
8.5
199
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1663
|
Verified
Not enough data
8.6
204
Not enough data
8.1
186
Not enough data
8.8
560
|
Verified
Not enough data
8.8
520
|
Verified
Not enough data
8.6
549
|
Verified
Not enough data
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Not enough data
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
80
Not enough data
8.1(won by default)
80
Not enough data
Process
8.6(won by default)
163
Not enough data
9.3(won by default)
483
Not enough data
8.6(won by default)
374
Not enough data
Channels
9.2(won by default)
479
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
340
Not enough data
8.2(won by default)
55
Not enough data
Insight
8.6(won by default)
382
Not enough data
8.7(won by default)
170
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
446
Not enough data
Generative AI
7.7
87
Not enough data
7.7
86
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Threads are categorized as Shared Inbox
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Threads
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Marketing and Advertising
23.1%
Computer Software
15.4%
Retail
7.7%
Media Production
7.7%
Information Technology and Services
7.7%
Other
38.5%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Threads has no discussions with answers
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