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Compare Freshdesk, Intercom, and Zoho SalesIQ

Pricing

 
Sprout
Free
for UNLIMITED agents
Engage
$53
starting from
FREE
Free
 
Blossom
$19
/ agent / month billed annually
Respond
$53
starting from
BASIC
$19 for 3 Users
per month
 
Garden
$35
/ agent / month billed annually
Educate
$49
monthly flat rate
PROFESSIONAL
$59 for 5 Users
per month
 
Estate
$49
/ agent / month billed annually
ENTERPRISE
$129 for 10 Users
per month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
Zoho SalesIQ
FREE
Free
BASIC
$19 for 3 Usersper month
PROFESSIONAL
$59 for 5 Usersper month
ENTERPRISE
$129 for 10 Usersper month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.6
8.7
Ease of Use
Ease of Use
8.8
8.7
8.8
Ease of Setup
Ease of Setup
8.6
8.3
8.8
Ease of Admin
Ease of Admin
8.7
8.7
8.8
Quality of Support
Quality of Support
8.9
8.5
8.5
Ease of Doing Business With
Ease of Doing Business With
8.8
8.8
8.9
Product Direction (% positive)
Product Direction (% positive)
8.6
8.4
8.7
Meets Requirements
Freshdesk
8.5
Intercom
8.6
Zoho SalesIQ
8.7
Ease of Use
Freshdesk
8.8
Intercom
8.7
Zoho SalesIQ
8.8
Ease of Setup
Freshdesk
8.6
Intercom
8.3
Zoho SalesIQ
8.8
Ease of Admin
Freshdesk
8.7
Intercom
8.7
Zoho SalesIQ
8.8
Quality of Support
Freshdesk
8.9
Intercom
8.5
Zoho SalesIQ
8.5
Ease of Doing Business With
Freshdesk
8.8
Intercom
8.8
Zoho SalesIQ
8.9
Product Direction (% positive)
Freshdesk
8.6
Intercom
8.4
Zoho SalesIQ
8.7

Features

Communication
Pop-up Chat
Freshdesk
9.0
Intercom
9.2
Zoho SalesIQ
9.1
Notifications
Freshdesk
8.8
Intercom
8.8
Zoho SalesIQ
8.4
Targeted Emails
Freshdesk
9.0
Intercom
8.6
Zoho SalesIQ
8.3
In-App Messaging
Freshdesk
Not enough data available
Intercom
9.0
Zoho SalesIQ
8.9
Internal Use
Customization
Freshdesk
8.0
Intercom
7.8
Zoho SalesIQ
8.1
Conversation Archiving
Freshdesk
Not enough data available
Intercom
8.6
Zoho SalesIQ
8.0
Lead Development
Freshdesk
Not enough data available
Intercom
8.0
Zoho SalesIQ
8.4
Knowledge Base
Freshdesk
8.9
Intercom
8.1
Zoho SalesIQ
7.5
Team Inbox
Freshdesk
8.9
Intercom
8.6
Zoho SalesIQ
7.6
Customer Profiles
Freshdesk
8.6
Intercom
8.2
Zoho SalesIQ
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.5%
68.6%
78.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.6%
27.4%
17.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.9%
4.1%
4.6%
Freshdesk
Small-Business
52.5%
Mid-Market
36.6%
Enterprise
10.9%
Intercom
Small-Business
68.6%
Mid-Market
27.4%
Enterprise
4.1%
Zoho SalesIQ
Small-Business
78.2%
Mid-Market
17.2%
Enterprise
4.6%

Reviewers' Industry

 
Information Technology and Services
20.4%
Computer Software
24.4%
Information Technology and Services
15.8%
 
Computer Software
14.0%
Internet
16.8%
Marketing and Advertising
8.2%
 
Internet
5.9%
Information Technology and Services
15.0%
Computer Software
6.6%
 
Education Management
3.7%
Marketing and Advertising
6.9%
Insurance
5.5%
 
E-Learning
3.4%
Education Management
2.0%
Telecommunications
4.4%
 
Other
52.7%
Other
35.0%
Other
59.6%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
Intercom
Computer Software
24.4%
Internet
16.8%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
35.0%
Zoho SalesIQ
Information Technology and Services
15.8%
Marketing and Advertising
8.2%
Computer Software
6.6%
Insurance
5.5%
Telecommunications
4.4%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Steven L.
Administrator in Education Management

It integrates with CRM (the right way) and with Support and with MailChimp. Yes I know it integrates with other apps but those are the most important to a SaaS company. I've used other chat programs and honestly, some have a better/simpler UI (which is...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Curtis B.
Administrator in Financial Services

The API was just more limited in what you could do. We were trying to switch over from salesforce but couldn't do all that we needed.

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Zoho SalesIQ
Most Helpful Favorable Review
Steven L.
Administrator in Education Management

It integrates with CRM (the right way) and with Support and with MailChimp. Yes I know it integrates with other apps but those are the most important to a SaaS company. I've used other chat programs and honestly, some have a better/simpler UI (which is...

Most Helpful Critical Review
Curtis B.
Administrator in Financial Services

The API was just more limited in what you could do. We were trying to switch over from salesforce but couldn't do all that we needed.

Screenshots

 
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No screenshots provided
Zoho SalesIQ
No screenshots provided

Videos

 

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

No videos provided
Freshdesk
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Zoho SalesIQ
No videos provided
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