Compare Freshdesk vs Inline Manual

See this
comparison of Freshdesk vs. Inline Manual
based on data from user reviews. Freshdesk rates 4.4/5 stars with 2,139 reviews. Inline Manual rates 4.9/5 stars with 7 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Sprout
Free
for UNLIMITED agents
STANDARD
$59
per month
 
Blossom
$19
/ agent / month billed annually
STANDARD PRO
$158
per month
 
Garden
$35
/ agent / month billed annually
ENTERPRISE
from $1220
per month
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Inline Manual
STANDARD
$59per month
STANDARD PRO
$158per month
ENTERPRISE
from $1220per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.8
Ease of Use
Ease of Use
8.8
7.6
Ease of Setup
Ease of Setup
8.6
8.1
Ease of Admin
Ease of Admin
8.7
8.1
Quality of Support
Quality of Support
8.9
9.8
Ease of Doing Business With
Ease of Doing Business With
8.8
9.7
Product Direction (% positive)
Product Direction (% positive)
8.7
10.0
Meets Requirements
Freshdesk
8.5
Inline Manual
8.8
Ease of Use
Freshdesk
8.8
Inline Manual
7.6
Ease of Setup
Freshdesk
8.6
Inline Manual
8.1
Ease of Admin
Freshdesk
8.7
Inline Manual
8.1
Quality of Support
Freshdesk
8.9
Inline Manual
9.8
Ease of Doing Business With
Freshdesk
8.8
Inline Manual
9.7
Product Direction (% positive)
Freshdesk
8.7
Inline Manual
10.0

Features

Knowledge Share
Knowledge Base
Freshdesk
8.8
Inline Manual
Not enough data available
Searchable Articles
Freshdesk
8.6
Inline Manual
Not enough data available
Community Forums
Freshdesk
8.5
Inline Manual
Not enough data available
Interactive FAQs & Forums
Freshdesk
8.5
Inline Manual
Not enough data available
Interaction
Web Portals
Freshdesk
7.2
Inline Manual
Not enough data available
Forum to Reponse
Freshdesk
8.5
Inline Manual
Not enough data available
Tickets and Tagging
Freshdesk
8.8
Inline Manual
Not enough data available
Live Chat
Freshdesk
8.8
Inline Manual
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.5%
57.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.6%
28.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.9%
14.3%
Freshdesk
Small-Business
52.5%
Mid-Market
36.6%
Enterprise
10.9%
Inline Manual
Small-Business
57.1%
Mid-Market
28.6%
Enterprise
14.3%

Reviewers' Industry

 
Information Technology and Services
20.4%
Computer Software
50.0%
 
Computer Software
13.9%
Marketing and Advertising
12.5%
 
Internet
5.8%
Investment Management
12.5%
 
Education Management
3.7%
Health, Wellness and Fitness
12.5%
 
E-Learning
3.4%
Financial Services
12.5%
 
Other
52.9%
Other
0.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.9%
Inline Manual
Computer Software
50.0%
Marketing and Advertising
12.5%
Investment Management
12.5%
Health, Wellness and Fitness
12.5%
Financial Services
12.5%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Marc S.
Administrator in Marketing and Advertising

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Inline Manual
Most Helpful Favorable Review
G2 User in Computer Software

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Most Helpful Critical Review
Marc S.
Administrator in Marketing and Advertising

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

Screenshots

 
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Videos

 
No videos provided
Freshdesk
Inline Manual
No videos provided
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