Freefor UNLIMITED agents
$19/ agent / month billed annually
$35/ agent / month billed annually
from $1220per month
$49/ agent / month billed annually
$89/ agent / month billed annually
|Ease of Use|
|Ease of Setup|
|Ease of Admin|
|Quality of Support|
|Ease of Doing Business With|
|Product Direction (% positive)|
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Marketing and Advertising
Health, Wellness and Fitness
|Most Helpful Favorable Review|
Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...
G2 User in Computer Software
Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.
|Most Helpful Critical Review|
They do not offer a WYSIWYG editor globally.
Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.
|Ask Freshdesk a Question||Ask Inline Manual a Question|