Introducing G2.ai, the future of software buying.Try now
Compare Freshdesk and iAdvize 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
LiveChat
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ada
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Fin by Intercom
Visit Website
At a Glance
Market Segments
Small-Business (48.4% of reviews)
Mid-Market (40.0% of reviews)
Entry-Level Pricing
$15.00 Per Month
$290.00 Per Month
Freshdesk
Star Rating
(3,610)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansiAdvize
Star Rating
(27)4.7 out of 5
Market Segments
Mid-Market (40.0% of reviews)
Pros & Cons
Entry-Level Pricing
$290.00 Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk's ticket creation user experience scores an impressive 8.9, making it easy for agents to manage customer inquiries efficiently. In contrast, iAdvize's ticket creation experience is not highlighted, suggesting it may not be as user-friendly.
- Reviewers mention that Freshdesk excels in its multi-channel coverage with a score of 8.4, allowing businesses to engage customers across various platforms. iAdvize, however, shines in its live chat capabilities, boasting a remarkable score of 9.8, indicating a superior experience in real-time customer interactions.
- G2 users highlight Freshdesk's ease of use with a score of 8.8, which is beneficial for small businesses looking for straightforward solutions. On the other hand, iAdvize's ease of setup is rated higher at 9.2, suggesting that it may be quicker to implement for mid-market companies.
- Reviewers mention that Freshdesk's quality of support is rated at 8.8, indicating reliable assistance for users. In comparison, iAdvize's support quality is rated even higher at 9.3, suggesting that users may receive more effective help when needed.
- Users on G2 report that Freshdesk's automation features, particularly in response automation, score 8.5, which is beneficial for streamlining customer service processes. iAdvize, however, offers a more robust customization interface with a score of 9.3, allowing businesses to tailor their customer interactions more effectively.
- Reviewers mention that Freshdesk's reporting capabilities, particularly in performance monitoring, score 8.6, providing valuable insights into customer service efficiency. In contrast, iAdvize's reporting features are not as prominently rated, indicating potential limitations in analytics for users.
Pricing
Entry-Level Pricing
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
iAdvize
Essentials
$290.00
Per Month
Up to 500 conversations per month
- Up to 1,000 SKUs
- AI shopping assistant (Conversation Starters, product recommendations, order tracking, ticket escalation)
- Standard engagement formats
Free Trial
Freshdesk
Free Trial is available
iAdvize
No trial information availableRatings
Meets Requirements
8.6
3,175
8.6
19
Ease of Use
8.8
3,197
9.2
23
Ease of Setup
8.6
2,258
9.1
16
Ease of Admin
8.7
2,153
8.6
13
Quality of Support
8.7
3,074
9.3
21
Has the product been a good partner in doing business?
8.8
2,078
8.6
13
Product Direction (% positive)
8.8
3,150
9.4
20
Features by Category
Ticket and Case Management
8.9
2218
|
Verified
Not enough data
8.8
2226
|
Verified
Not enough data
8.5
2139
|
Verified
Not enough data
8.5
2033
|
Verified
Not enough data
8.3
1797
|
Verified
Not enough data
8.5
2085
|
Verified
Not enough data
8.7
2007
|
Verified
Not enough data
8.2
1371
|
Verified
Not enough data
Generative AI
7.3
330
Not enough data
7.4
327
Not enough data
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
57
Not enough data
Communication Channels
8.6
1921
|
Verified
Not enough data
8.9
2068
|
Verified
Not enough data
8.4
1312
|
Verified
Not enough data
8.0
1193
|
Verified
Not enough data
7.9
940
|
Verified
Not enough data
Platform
8.0
1156
|
Verified
Not enough data
8.1
1663
|
Verified
8.7
10
8.6
1546
|
Verified
Not enough data
8.2
1141
|
Verified
Not enough data
8.0
1861
|
Verified
Not enough data
8.3
1960
|
Verified
Not enough data
Messenger
Not enough data
8.9
6
Not enough data
9.0
5
Not enough data
9.6
8
Not enough data
9.2
6
Channels
Not enough data
8.7
5
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
Not enough data
Not enough data
Feature Not Available
Customers
Not enough data
9.0
7
Not enough data
8.7
5
Not enough data
8.1
7
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.3
353
Not enough data
7.9
332
Not enough data
7.5
323
Not enough data
Design
8.2
330
Not enough data
7.8
335
Not enough data
8.2
355
Not enough data
8.3
341
Not enough data
8.4
331
Not enough data
Generative AI
7.7
265
Not enough data
7.7
265
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
433
8.5
9
8.3
379
8.8
7
8.3
371
7.6
7
8.4
307
8.6
6
Support Automation
8.4
388
8.3
7
8.4
409
7.9
8
8.2
372
9.0
5
8.2
313
Not enough data
Generative AI
7.4
208
Not enough data
7.4
205
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Shopping
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
584
|
Verified
9.3
14
8.7
601
|
Verified
8.8
12
8.7
495
|
Verified
6.0
8
8.5
199
9.3
9
8.2
202
8.1
8
Internal Use
8.1
1663
|
Verified
8.7
10
8.6
204
8.8
10
8.1
186
7.7
8
8.8
560
|
Verified
8.0
11
8.8
520
|
Verified
7.6
7
8.6
549
|
Verified
8.6
7
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Not enough data
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2
80
Not enough data
8.1
80
Not enough data
Process
8.6
163
Not enough data
9.3
483
Not enough data
8.6
374
Not enough data
Channels
9.2
479
Not enough data
8.7
419
Not enough data
8.8
380
Not enough data
8.5
340
Not enough data
8.2
55
Not enough data
Insight
8.6
382
Not enough data
8.7
170
Not enough data
8.6
373
Not enough data
9.1
446
Not enough data
Generative AI
7.7
87
Not enough data
7.7
86
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and iAdvize are categorized as Conversational Support and Live Chat
Unique Categories
Freshdesk is categorized as AI Customer Support Agents, Digital Customer Service Platforms, Help Desk, Shared Inbox, Complaint Management, Customer Communications Management, Social Customer Service, and Customer Self-Service
iAdvize is categorized as Social Commerce Platforms, Conversational Marketing, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
iAdvize
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Consumer Goods
16.0%
Retail
8.0%
Consumer Electronics
8.0%
Building Materials
8.0%
Apparel & Fashion
8.0%
Other
52.0%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
iAdvize has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
