Compare Freshdesk, Helpshift, Kayako, and TeamSupport

Pricing

 
Sprout
Free
for UNLIMITED agents
Professional
$95
Per User / Per Month
Inbox
$15
/agent/month
Support Desk
$50
/ agent / month billed annually
 
Blossom
$19
/ agent / month billed annually
Enterprise
$135
Per User / Per Month
Growth
$30
/agent/month
Enterprise
$65
/ agent / month billed annually
 
Garden
$35
/ agent / month billed annually
Platinum
$160
Per User / Per Month
Scale
$60
/agent/month
Private Cloud
Custom
Contact Us for Pricing
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.7
8.1
8.6
Ease of Use
Ease of Use
8.8
8.8
8.4
8.6
Ease of Setup
Ease of Setup
8.6
8.8
8.0
8.3
Ease of Admin
Ease of Admin
8.7
8.6
8.1
8.7
Quality of Support
Quality of Support
8.9
8.5
8.2
8.8
Ease of Doing Business With
Ease of Doing Business With
8.8
8.8
8.4
9.2
Product Direction (% positive)
Product Direction (% positive)
8.7
8.2
7.2
9.0
Meets Requirements
Freshdesk
8.5
Helpshift
8.7
Kayako
8.1
TeamSupport
8.6
Ease of Use
Freshdesk
8.8
Helpshift
8.8
Kayako
8.4
TeamSupport
8.6
Ease of Setup
Freshdesk
8.6
Helpshift
8.8
Kayako
8.0
TeamSupport
8.3
Ease of Admin
Freshdesk
8.7
Helpshift
8.6
Kayako
8.1
TeamSupport
8.7
Quality of Support
Freshdesk
8.9
Helpshift
8.5
Kayako
8.2
TeamSupport
8.8
Ease of Doing Business With
Freshdesk
8.8
Helpshift
8.8
Kayako
8.4
TeamSupport
9.2
Product Direction (% positive)
Freshdesk
8.7
Helpshift
8.2
Kayako
7.2
TeamSupport
9.0

Features

Ticket and Case Management
Ticket creation user experience
Freshdesk
8.9
Helpshift
8.6
Kayako
8.7
TeamSupport
8.9
Ticket response user experience
Freshdesk
8.8
Helpshift
8.8
Kayako
8.5
TeamSupport
8.8
Workflow
Freshdesk
8.4
Helpshift
8.5
Kayako
8.1
TeamSupport
8.4
Response Automation
Freshdesk
8.4
Helpshift
8.4
Kayako
8.4
TeamSupport
8.5
SLA Management
Freshdesk
8.2
Helpshift
8.3
Kayako
8.0
TeamSupport
8.4
Attachments/Screencasts
Freshdesk
8.4
Helpshift
8.5
Kayako
7.6
TeamSupport
8.6
Ticket Collaboration
Freshdesk
8.6
Helpshift
8.2
Kayako
8.5
TeamSupport
8.8
Knowledge Share
Knowledge Base
Freshdesk
8.8
Helpshift
8.9
Kayako
8.7
TeamSupport
8.3
Searchable Articles
Freshdesk
8.6
Helpshift
8.6
Kayako
9.1
TeamSupport
8.3
Community Forums
Freshdesk
8.5
Helpshift
8.5
Kayako
8.5
TeamSupport
8.0
Interactive FAQs & Forums
Freshdesk
8.5
Helpshift
8.3
Kayako
8.8
TeamSupport
8.3
Interaction
Web Portals
Freshdesk
7.2
Helpshift
8.6
Kayako
8.9
TeamSupport
8.7
Forum to Reponse
Freshdesk
8.5
Helpshift
8.8
Kayako
8.3
TeamSupport
8.4
Tickets and Tagging
Freshdesk
8.8
Helpshift
9.0
Kayako
9.1
TeamSupport
8.9
Live Chat
Freshdesk
8.8
Helpshift
8.9
Kayako
8.9
TeamSupport
8.4
Communication Channels
Customer Portal
Freshdesk
8.6
Helpshift
8.6
Kayako
8.4
TeamSupport
8.4
Email to Case
Freshdesk
8.9
Helpshift
8.6
Kayako
8.7
TeamSupport
8.9
Chat/Live Support
Freshdesk
8.5
Helpshift
8.6
Kayako
8.3
TeamSupport
8.4
Social Integration
Freshdesk
8.3
Helpshift
Not enough data available
Kayako
7.2
TeamSupport
8.4
Call Center
Make, Receive, and Record Calls
Freshdesk
8.3
Helpshift
Not enough data available
Kayako
7.0
TeamSupport
8.2
Customer and Contacts Database
Freshdesk
8.0
Helpshift
8.2
Kayako
7.6
TeamSupport
8.6
Products and Version Tracking
Freshdesk
8.3
Helpshift
8.3
Kayako
6.9
TeamSupport
8.6
Call Scripting
Freshdesk
8.2
Helpshift
Not enough data available
Kayako
6.7
TeamSupport
Not enough data available
Interactive Voice Response (IVR)
Freshdesk
8.4
Helpshift
Not enough data available
Kayako
6.7
TeamSupport
Not enough data available
Self Service/Community
Forums
Freshdesk
8.3
Helpshift
8.2
Kayako
7.7
TeamSupport
8.2
Knowledge Base
Freshdesk
8.5
Helpshift
8.4
Kayako
8.0
TeamSupport
8.4
Ideas/Feedback
Freshdesk
8.4
Helpshift
8.4
Kayako
7.2
TeamSupport
8.4
Q&A
Freshdesk
8.5
Helpshift
8.3
Kayako
7.9
TeamSupport
8.4
Reporting & Analytics
Social Monitoring
Freshdesk
8.2
Helpshift
Not enough data available
Kayako
7.1
TeamSupport
Not enough data available
Reporting
Freshdesk
7.9
Helpshift
8.0
Kayako
7.3
TeamSupport
8.3
Dashboards
Freshdesk
8.2
Helpshift
8.0
Kayako
7.7
TeamSupport
8.6
Platform
Mobile User Support
Freshdesk
8.1
Helpshift
8.9
Kayako
7.7
TeamSupport
7.4
ITIL Compliance
Freshdesk
8.3
Helpshift
8.8
Kayako
7.8
TeamSupport
Not enough data available
Customization
Freshdesk
8.0
Helpshift
8.2
Kayako
7.8
TeamSupport
8.4
User, Role, and Access Management
Freshdesk
8.5
Helpshift
8.7
Kayako
8.2
TeamSupport
8.7
Internationalization
Freshdesk
8.1
Helpshift
8.8
Kayako
8.0
TeamSupport
7.8
Performance & Reliability
Freshdesk
8.8
Helpshift
8.7
Kayako
8.6
TeamSupport
8.7
Integration APIs
Freshdesk
8.2
Helpshift
8.5
Kayako
8.0
TeamSupport
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.5%
15.7%
53.8%
40.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.6%
66.3%
35.7%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.9%
18.0%
10.4%
12.5%
Freshdesk
Small-Business
52.5%
Mid-Market
36.6%
Enterprise
10.9%
Helpshift
Small-Business
15.7%
Mid-Market
66.3%
Enterprise
18.0%
Kayako
Small-Business
53.8%
Mid-Market
35.7%
Enterprise
10.4%
TeamSupport
Small-Business
40.8%
Mid-Market
46.7%
Enterprise
12.5%

Reviewers' Industry

 
Information Technology and Services
20.3%
Computer Games
12.5%
Information Technology and Services
24.7%
Computer Software
26.7%
 
Computer Software
14.0%
Consumer Services
9.4%
Computer Software
17.5%
Information Technology and Services
21.1%
 
Internet
5.8%
Financial Services
7.8%
Telecommunications
6.7%
Internet
5.4%
 
Education Management
3.7%
Entertainment
7.8%
Internet
5.4%
Financial Services
4.2%
 
E-Learning
3.4%
Consumer Goods
7.3%
Marketing and Advertising
3.6%
Hospitality
3.7%
 
Other
52.8%
Other
55.2%
Other
42.2%
Other
38.9%
Freshdesk
Information Technology and Services
20.3%
Computer Software
14.0%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.8%
Helpshift
Computer Games
12.5%
Consumer Services
9.4%
Financial Services
7.8%
Entertainment
7.8%
Consumer Goods
7.3%
Other
55.2%
Kayako
Information Technology and Services
24.7%
Computer Software
17.5%
Telecommunications
6.7%
Internet
5.4%
Marketing and Advertising
3.6%
Other
42.2%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.1%
Internet
5.4%
Financial Services
4.2%
Hospitality
3.7%
Other
38.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 User in Computer Games

I can find everything pretty easily from the menus etc, AI developing is "easy". Autoanswers are easy to set and manage.

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User

Automations are difficult to create properly

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 User in Financial Services

The functionality and how difficult it is to perform a basic task. Navigation isn't intuitive.

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Helpshift
Most Helpful Favorable Review
G2 User in Computer Games

I can find everything pretty easily from the menus etc, AI developing is "easy". Autoanswers are easy to set and manage.

Most Helpful Critical Review
G2 User

Automations are difficult to create properly

Kayako
Most Helpful Favorable Review
Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 User in Financial Services

The functionality and how difficult it is to perform a basic task. Navigation isn't intuitive.

Screenshots

 
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Videos

 
No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Freshdesk
Helpshift
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask Freshdesk a QuestionContact FreshdeskAsk Helpshift a QuestionContact HelpshiftAsk Kayako a QuestionContact Kayako
 
Freshdesk
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Helpshift
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Kayako
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TeamSupport
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