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Compare Freshdesk, Helpshift, HappyFox, and Kayako

Pricing

 
Sprout
Free
for UNLIMITED agents
Professional
$95
Per User / Per Month
Mighty
$29
per staff / month
Inbox
$15
/agent/month
 
Blossom
$19
/ agent / month billed annually
Enterprise
$135
Per User / Per Month
Fantastic
$49
per staff / month
Growth
$30
/agent/month
 
Garden
$35
/ agent / month billed annually
Platinum
$160
Per User / Per Month
Enterprise
$69
per staff / month
Scale
$60
/agent/month
 
Estate
$49
/ agent / month billed annually
Enterprise Plus
$89
per staff / month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial Unavailable
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.6
8.9
8.1
Ease of Use
Ease of Use
8.8
8.8
9.3
8.4
Ease of Setup
Ease of Setup
8.6
8.8
8.9
8.0
Ease of Admin
Ease of Admin
8.7
8.5
9.1
8.1
Quality of Support
Quality of Support
8.9
8.5
9.2
8.2
Ease of Doing Business With
Ease of Doing Business With
8.8
8.7
9.3
8.4
Product Direction (% positive)
Product Direction (% positive)
8.6
8.2
9.3
7.0
Meets Requirements
Freshdesk
8.5
Helpshift
8.6
HappyFox
8.9
Kayako
8.1
Ease of Use
Freshdesk
8.8
Helpshift
8.8
HappyFox
9.3
Kayako
8.4
Ease of Setup
Freshdesk
8.6
Helpshift
8.8
HappyFox
8.9
Kayako
8.0
Ease of Admin
Freshdesk
8.7
Helpshift
8.5
HappyFox
9.1
Kayako
8.1
Quality of Support
Freshdesk
8.9
Helpshift
8.5
HappyFox
9.2
Kayako
8.2
Ease of Doing Business With
Freshdesk
8.8
Helpshift
8.7
HappyFox
9.3
Kayako
8.4
Product Direction (% positive)
Freshdesk
8.6
Helpshift
8.2
HappyFox
9.3
Kayako
7.0

Features

Ticket and Case Management
Workflow
Freshdesk
8.4
Helpshift
8.5
HappyFox
8.8
Kayako
8.1
Response Automation
Freshdesk
8.5
Helpshift
8.3
HappyFox
8.9
Kayako
8.3
SLA Management
Freshdesk
8.2
Helpshift
8.2
HappyFox
8.6
Kayako
7.9
Attachments/Screencasts
Freshdesk
8.4
Helpshift
8.5
HappyFox
8.4
Kayako
7.5
Ticket Collaboration
Freshdesk
8.6
Helpshift
8.1
HappyFox
8.9
Kayako
8.5
Ticket creation user experience
Freshdesk
8.9
Helpshift
8.5
HappyFox
9.2
Kayako
8.7
Ticket response user experience
Freshdesk
8.8
Helpshift
8.8
HappyFox
9.1
Kayako
8.4
Knowledge Share
Knowledge Base
Freshdesk
8.8
Helpshift
8.9
HappyFox
8.5
Kayako
8.9
Searchable Articles
Freshdesk
8.6
Helpshift
8.6
HappyFox
8.8
Kayako
9.2
Community Forums
Freshdesk
8.4
Helpshift
8.4
HappyFox
Not enough data available
Kayako
8.6
Interactive FAQs & Forums
Freshdesk
8.5
Helpshift
8.3
HappyFox
Not enough data available
Kayako
8.5
Communication
Pop-up Chat
Freshdesk
9.0
Helpshift
8.9
HappyFox
8.7
Kayako
8.9
Notifications
Freshdesk
8.8
Helpshift
8.5
HappyFox
9.0
Kayako
8.5
Targeted Emails
Freshdesk
8.9
Helpshift
8.8
HappyFox
7.3
Kayako
8.3
In-App Messaging
Freshdesk
Not enough data available
Helpshift
9.0
HappyFox
9.2
Kayako
8.9
Interaction
Web Portals
Freshdesk
7.2
Helpshift
8.6
HappyFox
7.2
Kayako
9.0
Forum to Reponse
Freshdesk
8.5
Helpshift
8.8
HappyFox
8.1
Kayako
8.0
Tickets and Tagging
Freshdesk
8.8
Helpshift
9.0
HappyFox
9.3
Kayako
9.3
Live Chat
Freshdesk
8.8
Helpshift
9.0
HappyFox
8.1
Kayako
8.9
Internal Use
Customization
Freshdesk
8.0
Helpshift
8.2
HappyFox
8.3
Kayako
7.8
Conversation Archiving
Freshdesk
Not enough data available
Helpshift
9.1
HappyFox
7.6
Kayako
8.8
Lead Development
Freshdesk
Not enough data available
Helpshift
9.0
HappyFox
8.3
Kayako
8.0
Knowledge Base
Freshdesk
8.9
Helpshift
9.1
HappyFox
8.0
Kayako
8.6
Team Inbox
Freshdesk
8.9
Helpshift
8.9
HappyFox
8.3
Kayako
8.7
Customer Profiles
Freshdesk
8.6
Helpshift
8.6
HappyFox
8.3
Kayako
8.1
Communication Channels
Customer Portal
Freshdesk
8.6
Helpshift
8.6
HappyFox
8.9
Kayako
8.3
Email to Case
Freshdesk
9.0
Helpshift
8.6
HappyFox
9.1
Kayako
8.7
Chat/Live Support
Freshdesk
8.5
Helpshift
8.5
HappyFox
8.8
Kayako
8.2
Social Integration
Freshdesk
8.2
Helpshift
Not enough data available
HappyFox
8.4
Kayako
6.9
Call Center
Make, Receive, and Record Calls
Freshdesk
8.3
Helpshift
Not enough data available
HappyFox
Not enough data available
Kayako
7.0
Customer and Contacts Database
Freshdesk
8.0
Helpshift
8.1
HappyFox
8.1
Kayako
7.6
Products and Version Tracking
Freshdesk
8.2
Helpshift
8.3
HappyFox
8.3
Kayako
6.9
Call Scripting
Freshdesk
8.2
Helpshift
Not enough data available
HappyFox
Not enough data available
Kayako
6.7
Interactive Voice Response (IVR)
Freshdesk
8.4
Helpshift
Not enough data available
HappyFox
Not enough data available
Kayako
6.7
Self Service/Community
Forums
Freshdesk
8.3
Helpshift
8.1
HappyFox
8.0
Kayako
7.7
Knowledge Base
Freshdesk
8.5
Helpshift
8.4
HappyFox
8.4
Kayako
7.9
Ideas/Feedback
Freshdesk
8.4
Helpshift
8.3
HappyFox
8.5
Kayako
7.2
Q&A
Freshdesk
8.6
Helpshift
8.3
HappyFox
8.6
Kayako
7.8
Reporting & Analytics
Social Monitoring
Freshdesk
8.2
Helpshift
Not enough data available
HappyFox
Not enough data available
Kayako
6.6
Reporting
Freshdesk
7.8
Helpshift
7.9
HappyFox
8.3
Kayako
7.2
Dashboards
Freshdesk
8.2
Helpshift
8.0
HappyFox
8.5
Kayako
7.6
Platform
ITIL Compliance
Freshdesk
8.3
Helpshift
8.6
HappyFox
9.1
Kayako
7.7
Mobile User Support
Freshdesk
8.1
Helpshift
8.8
HappyFox
7.3
Kayako
7.7
Customization
Freshdesk
8.0
Helpshift
8.2
HappyFox
8.3
Kayako
7.8
User, Role, and Access Management
Freshdesk
8.5
Helpshift
8.6
HappyFox
8.7
Kayako
8.2
Internationalization
Freshdesk
8.1
Helpshift
8.8
HappyFox
9.1
Kayako
8.0
Performance & Reliability
Freshdesk
8.8
Helpshift
8.6
HappyFox
9.2
Kayako
8.6
Integration APIs
Freshdesk
8.2
Helpshift
8.4
HappyFox
8.9
Kayako
8.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.7%
16.5%
46.4%
56.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
65.3%
38.1%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.9%
18.2%
15.5%
7.7%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
Helpshift
Small-Business
16.5%
Mid-Market
65.3%
Enterprise
18.2%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
Kayako
Small-Business
56.5%
Mid-Market
35.7%
Enterprise
7.7%

Reviewers' Industry

 
Information Technology and Services
20.4%
Computer Games
13.0%
Information Technology and Services
14.1%
Information Technology and Services
23.4%
 
Computer Software
13.9%
Consumer Services
9.8%
Computer Software
12.2%
Computer Software
17.7%
 
Internet
5.9%
Financial Services
8.2%
Higher Education
6.4%
Telecommunications
7.2%
 
Education Management
3.7%
Entertainment
8.2%
Real Estate
3.8%
Internet
5.3%
 
E-Learning
3.4%
Consumer Goods
7.6%
Education Management
3.8%
Marketing and Advertising
3.8%
 
Other
52.7%
Other
53.3%
Other
59.6%
Other
42.6%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
Helpshift
Computer Games
13.0%
Consumer Services
9.8%
Financial Services
8.2%
Entertainment
8.2%
Consumer Goods
7.6%
Other
53.3%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
Kayako
Information Technology and Services
23.4%
Computer Software
17.7%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Sarah G.
Administrator in Computer & Network Security

I cherish the manner in which that you can label tickets that come in effectively and after that scan for them later by tag. I likewise truly like the diverse envelopes/lines that you can relegate tickets to. Another extraordinary component is the capacity...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Nia Y.
User in Apparel & Fashion

I do not like the rating system. I prefer a good or bad rating vs the 1-5 stars rating method

G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Helpshift
Most Helpful Favorable Review
Sarah G.
Administrator in Computer & Network Security

I cherish the manner in which that you can label tickets that come in effectively and after that scan for them later by tag. I likewise truly like the diverse envelopes/lines that you can relegate tickets to. Another extraordinary component is the capacity...

Most Helpful Critical Review
Nia Y.
User in Apparel & Fashion

I do not like the rating system. I prefer a good or bad rating vs the 1-5 stars rating method

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Kayako
Most Helpful Favorable Review
Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
G2 User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Screenshots

 
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Videos

 
No videos providedNo videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Freshdesk
Helpshift
No videos provided
HappyFox
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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