Compare Freshdesk, Helpshift, and HappyFox

Pricing

 
Sprout
Free
for UNLIMITED agents
Professional
$95
Per User / Per Month
Mighty
$29
per staff / month
 
Blossom
$19
/ agent / month billed annually
Enterprise
$135
Per User / Per Month
Fantastic
$49
per staff / month
 
Garden
$35
/ agent / month billed annually
Platinum
$160
Per User / Per Month
Enterprise
$69
per staff / month
 
Estate
$49
/ agent / month billed annually
Enterprise Plus
$89
per staff / month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.7
8.9
Ease of Use
Ease of Use
8.8
8.8
9.3
Ease of Setup
Ease of Setup
8.6
8.8
8.9
Ease of Admin
Ease of Admin
8.7
8.6
9.1
Quality of Support
Quality of Support
8.9
8.5
9.2
Ease of Doing Business With
Ease of Doing Business With
8.8
8.8
9.3
Product Direction (% positive)
Product Direction (% positive)
8.7
8.1
9.2
Meets Requirements
Freshdesk
8.5
Helpshift
8.7
HappyFox
8.9
Ease of Use
Freshdesk
8.8
Helpshift
8.8
HappyFox
9.3
Ease of Setup
Freshdesk
8.6
Helpshift
8.8
HappyFox
8.9
Ease of Admin
Freshdesk
8.7
Helpshift
8.6
HappyFox
9.1
Quality of Support
Freshdesk
8.9
Helpshift
8.5
HappyFox
9.2
Ease of Doing Business With
Freshdesk
8.8
Helpshift
8.8
HappyFox
9.3
Product Direction (% positive)
Freshdesk
8.7
Helpshift
8.1
HappyFox
9.2

Features

Ticket and Case Management
Ticket creation user experience
Freshdesk
8.9
Helpshift
8.6
HappyFox
9.2
Ticket response user experience
Freshdesk
8.8
Helpshift
8.8
HappyFox
9.0
Workflow
Freshdesk
8.4
Helpshift
8.5
HappyFox
8.7
Response Automation
Freshdesk
8.4
Helpshift
8.4
HappyFox
8.9
SLA Management
Freshdesk
8.2
Helpshift
8.2
HappyFox
8.6
Attachments/Screencasts
Freshdesk
8.4
Helpshift
8.4
HappyFox
8.4
Ticket Collaboration
Freshdesk
8.6
Helpshift
8.2
HappyFox
8.9
Knowledge Share
Knowledge Base
Freshdesk
8.7
Helpshift
8.9
HappyFox
8.5
Searchable Articles
Freshdesk
8.6
Helpshift
8.5
HappyFox
8.8
Community Forums
Freshdesk
8.4
Helpshift
8.5
HappyFox
Not enough data available
Interactive FAQs & Forums
Freshdesk
8.5
Helpshift
8.3
HappyFox
Not enough data available
Communication
Pop-up Chat
Freshdesk
9.0
Helpshift
8.9
HappyFox
8.7
Notifications
Freshdesk
8.8
Helpshift
8.5
HappyFox
9.0
Targeted Emails
Freshdesk
9.0
Helpshift
8.8
HappyFox
7.3
In-App Messaging
Freshdesk
Not enough data available
Helpshift
9.0
HappyFox
9.2
Interaction
Web Portals
Freshdesk
7.2
Helpshift
8.6
HappyFox
7.4
Forum to Reponse
Freshdesk
8.5
Helpshift
8.8
HappyFox
8.1
Tickets and Tagging
Freshdesk
8.8
Helpshift
9.0
HappyFox
9.3
Live Chat
Freshdesk
8.8
Helpshift
8.9
HappyFox
8.1
Internal Use
Customization
Freshdesk
8.0
Helpshift
8.2
HappyFox
8.3
Conversation Archiving
Freshdesk
Not enough data available
Helpshift
9.1
HappyFox
7.6
Lead Development
Freshdesk
Not enough data available
Helpshift
8.8
HappyFox
8.3
Knowledge Base
Freshdesk
8.9
Helpshift
9.1
HappyFox
8.0
Team Inbox
Freshdesk
8.9
Helpshift
8.8
HappyFox
8.3
Customer Profiles
Freshdesk
8.6
Helpshift
8.6
HappyFox
8.3
Communication Channels
Customer Portal
Freshdesk
8.6
Helpshift
8.6
HappyFox
9.0
Email to Case
Freshdesk
8.9
Helpshift
8.6
HappyFox
9.1
Chat/Live Support
Freshdesk
8.5
Helpshift
8.6
HappyFox
8.8
Social Integration
Freshdesk
8.2
Helpshift
Not enough data available
HappyFox
8.4
Call Center
Make, Receive, and Record Calls
Freshdesk
8.3
Helpshift
Not enough data available
HappyFox
Not enough data available
Customer and Contacts Database
Freshdesk
8.0
Helpshift
8.2
HappyFox
8.3
Products and Version Tracking
Freshdesk
8.3
Helpshift
8.3
HappyFox
8.6
Call Scripting
Freshdesk
8.2
Helpshift
Not enough data available
HappyFox
Not enough data available
Interactive Voice Response (IVR)
Freshdesk
8.4
Helpshift
Not enough data available
HappyFox
Not enough data available
Self Service/Community
Forums
Freshdesk
8.3
Helpshift
8.3
HappyFox
8.0
Knowledge Base
Freshdesk
8.5
Helpshift
8.5
HappyFox
8.4
Ideas/Feedback
Freshdesk
8.3
Helpshift
8.4
HappyFox
8.6
Q&A
Freshdesk
8.5
Helpshift
8.3
HappyFox
8.7
Reporting & Analytics
Social Monitoring
Freshdesk
8.2
Helpshift
Not enough data available
HappyFox
Not enough data available
Reporting
Freshdesk
7.9
Helpshift
8.0
HappyFox
8.3
Dashboards
Freshdesk
8.2
Helpshift
8.0
HappyFox
8.6
Platform
Mobile User Support
Freshdesk
8.1
Helpshift
8.8
HappyFox
7.3
ITIL Compliance
Freshdesk
8.3
Helpshift
8.4
HappyFox
9.1
Customization
Freshdesk
8.0
Helpshift
8.2
HappyFox
8.3
User, Role, and Access Management
Freshdesk
8.5
Helpshift
8.7
HappyFox
8.7
Internationalization
Freshdesk
8.1
Helpshift
8.8
HappyFox
9.1
Performance & Reliability
Freshdesk
8.8
Helpshift
8.7
HappyFox
9.2
Integration APIs
Freshdesk
8.2
Helpshift
8.4
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.6%
16.0%
46.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.3%
65.7%
39.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
11.1%
18.2%
15.0%
Freshdesk
Small-Business
52.6%
Mid-Market
36.3%
Enterprise
11.1%
Helpshift
Small-Business
16.0%
Mid-Market
65.7%
Enterprise
18.2%
HappyFox
Small-Business
46.0%
Mid-Market
39.0%
Enterprise
15.0%

Reviewers' Industry

 
Information Technology and Services
19.7%
Computer Games
12.7%
Information Technology and Services
14.7%
 
Computer Software
13.4%
Consumer Services
9.9%
Computer Software
11.0%
 
Internet
5.6%
Financial Services
8.3%
Higher Education
5.5%
 
Education Management
3.9%
Entertainment
8.3%
Real Estate
3.7%
 
Marketing and Advertising
3.2%
Consumer Goods
7.7%
Internet
3.7%
 
Other
54.2%
Other
53.0%
Other
61.5%
Freshdesk
Information Technology and Services
19.7%
Computer Software
13.4%
Internet
5.6%
Education Management
3.9%
Marketing and Advertising
3.2%
Other
54.2%
Helpshift
Computer Games
12.7%
Consumer Services
9.9%
Financial Services
8.3%
Entertainment
8.3%
Consumer Goods
7.7%
Other
53.0%
HappyFox
Information Technology and Services
14.7%
Computer Software
11.0%
Higher Education
5.5%
Real Estate
3.7%
Internet
3.7%
Other
61.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

G2 User in Information Technology and Services

ticket collaboration and fast response..

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Entertainment

The quality of the data cannot be relied upon and often changes. We need a simple view of how many tickets each agent answered and when (hourly), that cannot be manipulated if the ticket is re-opened, closed by another agent or changes statuses. Not enough...

G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Helpshift
Most Helpful Favorable Review
G2 User in Information Technology and Services

ticket collaboration and fast response..

Most Helpful Critical Review
G2 User in Entertainment

The quality of the data cannot be relied upon and often changes. We need a simple view of how many tickets each agent answered and when (hourly), that cannot be manipulated if the ticket is re-opened, closed by another agent or changes statuses. Not enough...

HappyFox
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Screenshots

 
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Videos

 
No videos providedNo videos provided
Freshdesk
Helpshift
No videos provided
HappyFox
No videos provided
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