Link copied to clipboard # Freshdesk vs HelpDocs Comparison - What are their main differences? Share [ Export ](/compare/freshdesk/helpdocs/export.csv) FreshdeskHelpDocs[+ Add Product](#) Pricing **Freshdesk** Free Trial **$19.00** 1 User per month billed annually Per Month · Freshdesk Email and Ticketing (Growth) **HelpDocs** Free Trial **$99.00** Per Month · Sprout **Pricing Insights** from reviews Time to Implement **Freshdesk** 1 month Based on 954 responses **HelpDocs** Not enough reviews yet Return on Investment **Freshdesk** 11 months Based on 691 responses **HelpDocs** Not enough reviews yet Perceived Cost **Freshdesk** $$$$$ **HelpDocs** Not enough reviews yet Average Discount **Freshdesk** 10% **HelpDocs** Not enough reviews yet ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") ![HelpDocs](https://images.g2crowd.com/uploads/product/hd_favicon/6a9c0e9d4c00d6cbe201ae1330c269ba/helpdocs.svg "HelpDocs") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Freshdesk** [ Intuitive to Navigate (305) ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=2521430&qs=pros-and-cons#reviews)[ Organized Ticket Management (132) ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=2522664&qs=pros-and-cons#reviews)[ Reports Lack Detail (65) ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=2521888&qs=pros-and-cons#reviews)[ Slow Under Heavy Workloads (51) ](https://www.g2.com/products/freshdesk/reviews?filters%5Bsentiment_snippet%5D=2523028&qs=pros-and-cons#reviews) **HelpDocs** [ Customer Support (1) ](https://www.g2.com/products/helpdocs/reviews?filters%5Bsentiment_snippet%5D=2321307&qs=pros-and-cons#reviews)[ Customizability (1) ](https://www.g2.com/products/helpdocs/reviews?filters%5Bsentiment_snippet%5D=2273964&qs=pros-and-cons#reviews)[ Dashboard Issues (1) ](https://www.g2.com/products/helpdocs/reviews?filters%5Bsentiment_snippet%5D=2273969&qs=pros-and-cons#reviews)[ Integration Issues (1) ](https://www.g2.com/products/helpdocs/reviews?filters%5Bsentiment_snippet%5D=2273951&qs=pros-and-cons#reviews) Integrations **Freshdesk** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d8d487b67574b56a5ad57a2f0f159a30/airtable.jpg "Product Avatar Image") Airtable ](https://www.g2.com/products/airtable/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6e5d03d6d496e56167059c135b22fa34/allegra.png "Product Avatar Image") Allegra ](https://www.g2.com/products/allegra/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-active-directory-domain-services.jpg "Product Avatar Image") Azure Active Directory... ](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[ View all ](https://www.g2.com/products/freshdesk/integrations) **HelpDocs** Not enough data Screenshots **Freshdesk** ![Freshdesk screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1876243/Automate_service_operations__1_.png) **HelpDocs** ![HelpDocs screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1434520/screenshot-4.png) **Ratings** from reviews Meets Requirements **Freshdesk** **8.6** /10 Based on 3,419 responses **HelpDocs** **8.8** /10 Based on 16 responses Ease of Use **Freshdesk** **8.9** /10 Based on 3,443 responses **HelpDocs** **9.0** /10 Based on 16 responses Ease of Setup **Freshdesk** **8.6** /10 Based on 2,497 responses **HelpDocs** Not enough data Ease of Admin **Freshdesk** **8.7** /10 Based on 2,295 responses **HelpDocs** **8.6** /10 Based on 6 responses Quality of Support **Freshdesk** **8.7** /10 Based on 3,314 responses **HelpDocs** **9.0** /10 Based on 13 responses Has the product been a good partner in doing business? **Freshdesk** **8.7** /10 Based on 2,217 responses **HelpDocs** **9.3** /10 Based on 5 responses Product Direction (% positive) **Freshdesk** **8.7** /10 Based on 3,368 responses **HelpDocs** **10.0** /10 Based on 16 responses **Features** ratings from reviews Customer Self-Service **8.2** /10 Based on 1,127 responses **8.2** /10 Based on 10 responses AI Customer Support Agents **8.8** /10 Based on 39 responses Not enough data Help Desk **8.6** /10 Based on 2,738 responses Not enough data Customer Communications Management **8.0** /10 Based on 411 responses Not enough data Complaint Management **8.4** /10 Based on 295 responses Not enough data Shared Inbox **8.4** /10 Based on 272 responses Not enough data Conversational Support **8.1** /10 Based on 502 responses Not enough data Live Chat **8.4** /10 Based on 1,895 responses Not enough data Social Customer Service **8.7** /10 Based on 533 responses Not enough data Digital Customer Service Platforms **7.7** /10 Based on 92 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 48.5% Mid-Market(51-1000 emp.) 40.1% Enterprise(\> 1000 emp.) 11.4% Small-Business(50 or fewer emp.) 48.5% Mid-Market(51-1000 emp.) 40.1% Enterprise(\> 1000 emp.) 11.4% Small-Business(50 or fewer emp.) 44.4% Mid-Market(51-1000 emp.) 22.2% Enterprise(\> 1000 emp.) 33.3% Small-Business(50 or fewer emp.) 44.4% Mid-Market(51-1000 emp.) 22.2% Enterprise(\> 1000 emp.) 33.3% **Reviewers' Industry** [![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")](https://www.g2.com/products/freshdesk/reviews) Freshdesk Information Technology and Services 16.9% Computer Software 12.6% Financial Services 4.3% Internet 3.9% Education Management 3.6% Other 58.7% [![HelpDocs](https://images.g2crowd.com/uploads/product/hd_favicon/6a9c0e9d4c00d6cbe201ae1330c269ba/helpdocs.svg "HelpDocs")](https://www.g2.com/products/helpdocs/reviews) HelpDocs Information Technology and Services 16.7% Internet 11.1% Computer Software 11.1% Warehousing 5.6% Veterinary 5.6% Other 50.0% Alternatives **Freshdesk Alternatives** ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") [ Hiver in Gmail ](/products/hiver-in-gmail/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) **HelpDocs Alternatives** ![Document360](https://images.g2crowd.com/uploads/product/hd_favicon/b872c1cb242b0087c09d41abdeb977a3/document360.svg "Document360") [ Document360 ](/products/document360/reviews) ![Helpjuice](https://images.g2crowd.com/uploads/product/hd_favicon/1487566475/helpjuice.jpg "Helpjuice") [ Helpjuice ](/products/helpjuice/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews)