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At a Glance
Market Segments
Small-Business (48.4% of reviews)
Small-Business (44.4% of reviews)
Entry-Level Pricing
$15.00 Per Month
$49.00 Per Month
Freshdesk
Star Rating
(3,600)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansHelpDocs
Star Rating
(18)4.3 out of 5
Market Segments
Small-Business (44.4% of reviews)
Pros & Cons
Entry-Level Pricing
$49.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk excels in ticket creation user experience with a score of 8.9, while HelpDocs has not been rated in this area, indicating Freshdesk's strong focus on user-friendly ticket management.
- Reviewers mention that Freshdesk's multi-channel coverage is rated at 8.4, providing a comprehensive approach to customer interactions, whereas HelpDocs does not have a specific rating for this feature, suggesting a potential gap in channel versatility.
- G2 users highlight that Freshdesk's quality of support is rated at 8.8, which is slightly lower than HelpDocs' 8.9, indicating that HelpDocs may offer a more responsive support experience based on user feedback.
- Users on G2 report that Freshdesk's automation features, particularly in response automation, are rated at 8.5, while HelpDocs has a lower score of 8.3, suggesting that Freshdesk may provide more robust automation capabilities for everyday tasks.
- Reviewers mention that Freshdesk's self-service experience, particularly its knowledge base, is rated at 8.7, while HelpDocs scores slightly higher at 8.9, indicating that HelpDocs may offer a more effective self-service solution for users seeking information.
- Users say that Freshdesk's integration capabilities are rated at 8.3, while HelpDocs falls behind with a score of 7.8, suggesting that Freshdesk may provide a more seamless experience when connecting with other tools and platforms.
Pricing
Entry-Level Pricing
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
HelpDocs
Seed
$49.00
Per Month
Keep your ticket volume at healthy levels.
- 2 users
- Unlimited public visitors
- Unlimited articles
Free Trial
Freshdesk
Free Trial is available
HelpDocs
Free Trial is available
Ratings
Meets Requirements
8.6
3,169
8.8
16
Ease of Use
8.8
3,191
9.0
16
Ease of Setup
8.6
2,251
Not enough data
Ease of Admin
8.7
2,148
8.6
6
Quality of Support
8.7
3,068
9.0
13
Has the product been a good partner in doing business?
8.8
2,073
9.3
5
Product Direction (% positive)
8.8
3,144
10.0
16
Features by Category
Ticket and Case Management
8.9
2212
|
Verified
Not enough data
8.8
2222
|
Verified
Not enough data
8.5
2135
|
Verified
Not enough data
8.5
2027
|
Verified
Not enough data
8.3
1793
|
Verified
Not enough data
8.5
2080
|
Verified
Not enough data
8.7
2001
|
Verified
Not enough data
8.2
1366
|
Verified
Not enough data
Generative AI
7.3
328
Not enough data
7.4
325
Not enough data
Agentic AI - Help Desk
7.0
57
Not enough data
6.9
58
Not enough data
7.2
57
Not enough data
Communication Channels
8.6
1916
|
Verified
Not enough data
8.9
2064
|
Verified
Not enough data
8.4
1308
|
Verified
Not enough data
8.0
1188
|
Verified
Not enough data
7.9
936
|
Verified
Not enough data
Platform
8.0
1152
|
Verified
Not enough data
8.0
1659
|
Verified
Not enough data
8.6
1542
|
Verified
Not enough data
8.2
1136
|
Verified
Not enough data
8.0
1858
|
Verified
Not enough data
8.3
1956
|
Verified
Not enough data
Channels
8.3
352
Not enough data
7.9
332
Not enough data
7.5
323
Not enough data
Design
8.2
329
Not enough data
7.8
334
Not enough data
8.2
354
Not enough data
8.3
340
Not enough data
8.4
331
Not enough data
Generative AI
7.7
265
Not enough data
7.7
265
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
256
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Conversational Platform
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Not enough data
Support Automation
8.4
388
Not enough data
8.4
408
Not enough data
8.2
372
Not enough data
8.2
313
Not enough data
Generative AI
7.4
208
Not enough data
7.4
205
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
583
|
Verified
Not enough data
8.7
600
|
Verified
Not enough data
8.7
495
|
Verified
Not enough data
8.5
198
Not enough data
8.2
202
Not enough data
Internal Use
8.0
1659
|
Verified
Not enough data
8.6
204
Not enough data
8.1
184
Not enough data
8.8
560
|
Verified
Not enough data
8.8
518
|
Verified
Not enough data
8.6
547
|
Verified
Not enough data
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
8.8
10
8.6
913
8.2
10
8.3
686
8.1
9
8.2
241
8.3
7
8.4
257
8.3
7
Self-Service Platform
8.5
254
7.9
7
8.6
260
8.1
6
8.0
220
7.9
7
8.5
237
7.9
7
Agentic AI - Customer Self-Service
7.8
19
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.4
18
Not enough data
7.7
18
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
162
Not enough data
9.3(won by default)
482
Not enough data
8.6(won by default)
373
Not enough data
Channels
9.2(won by default)
478
Not enough data
8.7(won by default)
418
Not enough data
8.8(won by default)
379
Not enough data
8.5(won by default)
340
Not enough data
8.2(won by default)
55
Not enough data
Insight
8.6(won by default)
381
Not enough data
8.7(won by default)
170
Not enough data
8.6(won by default)
374
Not enough data
9.1(won by default)
446
Not enough data
Generative AI
7.7
87
Not enough data
7.7
86
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.5
12
Not enough data
8.6
12
Not enough data
8.5
12
Not enough data
Automation
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and HelpDocs are categorized as Customer Self-Service
Unique Categories
HelpDocs has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpDocs
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Information Technology and Services
16.7%
Internet
11.1%
Computer Software
11.1%
Warehousing
5.6%
Veterinary
5.6%
Other
50.0%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
HelpDocs has no discussions with answers
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