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Compare Freshdesk and HelpDesk 3 
Featured Products
At a Glance
Market Segments
Small-Business (48.3% of reviews)
Mid-Market (70.0% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
No pricing available
Freshdesk
Star Rating
(3,619)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansHelpDesk 3
Star Rating
(10)3.9 out of 5
Market Segments
Mid-Market (70.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about HelpDesk 3Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in user satisfaction, boasting a significantly higher overall score compared to HelpDesk 3. Users appreciate its clean interface and strong automation features, which streamline ticket management and enhance productivity.
- According to verified reviews, Freshdesk's implementation process is praised for its intuitive onboarding, making it easier for teams to adapt quickly. In contrast, HelpDesk 3, while manageable, has been noted to have some kinks that may require additional time to navigate.
- Users say that Freshdesk's ticket management system is particularly effective, with features like SLA tracking and multi-channel support helping teams stay organized. HelpDesk 3 offers basic ticket organization but lacks the advanced features that Freshdesk users find beneficial.
- Reviewers mention that Freshdesk provides a superior support experience, with a high quality of assistance reported. Users highlight the shared inbox feature that prevents ticket duplication, while HelpDesk 3's support is described as adequate but not as robust.
- According to recent feedback, Freshdesk's automation capabilities are a standout feature, allowing for efficient ticket handling and response times. HelpDesk 3 does offer live chat and quick replies, but users feel it doesn't match the level of automation that Freshdesk provides.
- G2 reviewers highlight that Freshdesk is particularly well-suited for small businesses, with a large percentage of its user base coming from this segment. HelpDesk 3, on the other hand, is more focused on mid-market clients, which may limit its appeal for smaller teams looking for tailored solutions.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
HelpDesk 3
No pricing availableFree Trial
Freshdesk
Free Trial is available
HelpDesk 3
No trial information availableRatings
Meets Requirements
8.6
3,183
7.9
7
Ease of Use
8.8
3,205
7.4
7
Ease of Setup
8.6
2,264
Not enough data
Ease of Admin
8.7
2,154
Not enough data
Quality of Support
8.7
3,081
7.6
7
Has the product been a good partner in doing business?
8.8
2,078
Not enough data
Product Direction (% positive)
8.8
3,158
10.0
5
Features by Category
Ticket and Case Management
8.9
2223
|
Verified
6.7
5
8.8
2229
|
Verified
7.7
5
8.5
2145
|
Verified
7.7
5
8.5
2036
|
Verified
7.3
5
8.3
1800
|
Verified
Not enough data
8.5
2087
|
Verified
Not enough data
8.7
2008
|
Verified
Not enough data
8.2
1372
|
Verified
Not enough data
Generative AI
7.3
331
Not enough data
7.4
328
Not enough data
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
58
Not enough data
Communication Channels
8.6
1923
|
Verified
Not enough data
8.9
2069
|
Verified
Not enough data
8.4
1313
|
Verified
7.7
5
8.0
1193
|
Verified
Not enough data
7.9
940
|
Verified
Not enough data
Platform
8.0
1154
|
Verified
Not enough data
8.1
1662
|
Verified
Not enough data
8.6
1545
|
Verified
Not enough data
8.2
1142
|
Verified
Not enough data
8.0
1862
|
Verified
Not enough data
8.3
1959
|
Verified
Not enough data
Channels
8.3
354
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
256
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Conversational Platform
8.3
433
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
409
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
585
|
Verified
Not enough data
8.7
602
|
Verified
Not enough data
8.7
496
|
Verified
Not enough data
8.5
200
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1662
|
Verified
Not enough data
8.6
204
Not enough data
8.1
186
Not enough data
8.8
560
|
Verified
Not enough data
8.8
520
|
Verified
Not enough data
8.6
548
|
Verified
Not enough data
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Not enough data
Agentic AI - Customer Self-Service
7.8
19
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.4
18
Not enough data
7.7
18
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
374
Not enough data
Channels
9.2(won by default)
480
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
342
Not enough data
8.2(won by default)
56
Not enough data
Insight
8.6(won by default)
383
Not enough data
8.7(won by default)
172
Not enough data
8.6(won by default)
375
Not enough data
9.1(won by default)
447
Not enough data
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Not enough data
Automation
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and HelpDesk 3 are categorized as Help Desk
Unique Categories
HelpDesk 3 has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpDesk 3
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.9%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Information Technology and Services
30.0%
Insurance
20.0%
Telecommunications
10.0%
Hospital & Health Care
10.0%
E-Learning
10.0%
Other
20.0%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
HelpDesk 3 has no discussions with answers
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