Compare Freshdesk, Help Scout, and Solvvy

Pricing

 
Sprout
Free
for UNLIMITED agents
Plus
$27
user/month
 
Blossom
$19
/ agent / month billed annually
Basic
$8
user/month
 
Garden
$35
/ agent / month billed annually
Standard
$15
user/month
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Help Scout
Plus
$27user/month
Basic
$8user/month
Standard
$15user/month
Free Trial Unavailable
Solvvy
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.5
8.8
Ease of Use
Ease of Use
8.8
9.2
9.3
Ease of Setup
Ease of Setup
8.6
8.8
8.9
Ease of Admin
Ease of Admin
8.7
8.8
9.2
Quality of Support
Quality of Support
8.9
8.8
9.4
Ease of Doing Business With
Ease of Doing Business With
8.9
8.9
9.7
Product Direction (% positive)
Product Direction (% positive)
8.7
7.8
10.0
Meets Requirements
Freshdesk
8.5
Help Scout
8.5
Solvvy
8.8
Ease of Use
Freshdesk
8.8
Help Scout
9.2
Solvvy
9.3
Ease of Setup
Freshdesk
8.6
Help Scout
8.8
Solvvy
8.9
Ease of Admin
Freshdesk
8.7
Help Scout
8.8
Solvvy
9.2
Quality of Support
Freshdesk
8.9
Help Scout
8.8
Solvvy
9.4
Ease of Doing Business With
Freshdesk
8.9
Help Scout
8.9
Solvvy
9.7
Product Direction (% positive)
Freshdesk
8.7
Help Scout
7.8
Solvvy
10.0

Features

Knowledge Share
Knowledge Base
Freshdesk
8.8
Help Scout
8.7
Solvvy
Not enough data available
Searchable Articles
Freshdesk
8.6
Help Scout
8.0
Solvvy
9.7
Community Forums
Freshdesk
8.5
Help Scout
8.4
Solvvy
Not enough data available
Interactive FAQs & Forums
Freshdesk
8.5
Help Scout
8.1
Solvvy
8.6
Interaction
Web Portals
Freshdesk
7.2
Help Scout
8.8
Solvvy
9.4
Forum to Reponse
Freshdesk
8.5
Help Scout
8.2
Solvvy
Not enough data available
Tickets and Tagging
Freshdesk
8.8
Help Scout
8.7
Solvvy
9.0
Live Chat
Freshdesk
8.8
Help Scout
6.7
Solvvy
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.5%
54.4%
15.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.6%
39.5%
84.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.9%
6.1%
0%
Freshdesk
Small-Business
52.5%
Mid-Market
36.6%
Enterprise
10.9%
Help Scout
Small-Business
54.4%
Mid-Market
39.5%
Enterprise
6.1%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%

Reviewers' Industry

 
Information Technology and Services
20.4%
Computer Software
22.5%
Internet
31.3%
 
Computer Software
13.9%
Internet
17.1%
Computer Software
28.1%
 
Internet
5.8%
Information Technology and Services
8.0%
Retail
15.6%
 
Education Management
3.7%
Marketing and Advertising
5.9%
Consumer Electronics
6.3%
 
E-Learning
3.4%
Real Estate
4.8%
Computer Networking
6.3%
 
Other
52.8%
Other
41.7%
Other
12.5%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.8%
Education Management
3.7%
E-Learning
3.4%
Other
52.8%
Help Scout
Computer Software
22.5%
Internet
17.1%
Information Technology and Services
8.0%
Marketing and Advertising
5.9%
Real Estate
4.8%
Other
41.7%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Sarah H.
Industry Analyst / Tech Writer in Internet

Both the user-facing module and the admin tools are well designed, making our user's experience simple and seamless as well as making my role as admin enjoyable. I also love the ability to help train their machine learning to customize it to our...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

Ros H.
Administrator in Computer Software

Implementing the v2 modal has required a fair amount of custom work to integrate with Service Cloud - which the Solvvy team have really helped out with, mind. v1 was simply a matter of adding a code snippet to an existing form, whereas with v2, we've needed...

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

Solvvy
Most Helpful Favorable Review
Sarah H.
Industry Analyst / Tech Writer in Internet

Both the user-facing module and the admin tools are well designed, making our user's experience simple and seamless as well as making my role as admin enjoyable. I also love the ability to help train their machine learning to customize it to our...

Most Helpful Critical Review
Ros H.
Administrator in Computer Software

Implementing the v2 modal has required a fair amount of custom work to integrate with Service Cloud - which the Solvvy team have really helped out with, mind. v1 was simply a matter of adding a code snippet to an existing form, whereas with v2, we've needed...

Screenshots

 
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Videos

 
No videos provided
Freshdesk
Help Scout
No videos provided
Solvvy
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