Compare Freshdesk and Interakt 
At a Glance
Market Segments
Small-Business (48.6% of reviews)
Small-Business (68.9% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
No pricing available
Freshdesk
Star Rating
(3,715)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansInterakt
Star Rating
(64)4.5 out of 5
Market Segments
Small-Business (68.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InteraktSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in ticket management, with users praising its structured and efficient approach. The automation features significantly reduce manual work for customer support, making it easier for teams to handle multiple customer queries simultaneously.
- Users say that Interakt shines in its ability to centralize team communications, allowing all conversations to be managed in one place. This feature is particularly beneficial for organizations that want to ensure no client is overlooked, as it supports connection through a single mobile number.
- Reviewers mention that Freshdesk's user-friendly interface and easy navigation contribute to a less stressful daily support experience. New hires can quickly adapt without extensive training, which is a significant advantage for teams looking to onboard staff efficiently.
- According to verified reviews, Interakt is recognized for its automation capabilities and ease of setting up WhatsApp campaigns. Users appreciate how straightforward it is to implement these features, making it a strong choice for businesses focused on messaging strategies.
- G2 reviewers highlight that Freshdesk's transparency in pricing and integration capabilities are major pluses. Users find it easy to integrate with other applications, which enhances its functionality and adaptability to various workflows.
- Users report that while Interakt is often ahead of the market with new features, it faces challenges in areas like email and social support, where Freshdesk outperforms. This difference may influence businesses that rely heavily on these communication channels for customer engagement.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Interakt
No pricing availableFree Trial
Freshdesk
Free Trial is available
Interakt
No trial information availableRatings
Meets Requirements
8.6
3,257
8.9
40
Ease of Use
8.9
3,279
8.7
40
Ease of Setup
8.6
2,336
9.0
27
Ease of Admin
8.7
2,199
9.1
25
Quality of Support
8.7
3,154
9.0
40
Has the product been a good partner in doing business?
8.8
2,122
9.2
26
Product Direction (% positive)
8.8
3,229
8.7
36
Features by Category
Ticket and Case Management
8.9
2238
|
Verified
Not enough data
8.8
2254
|
Verified
Not enough data
8.5
2179
|
Verified
Not enough data
8.5
2058
|
Verified
Not enough data
8.3
1807
|
Verified
Not enough data
8.5
2089
|
Verified
Not enough data
8.7
2018
|
Verified
Not enough data
8.3
1372
|
Verified
Not enough data
Generative AI
7.3
328
Not enough data
7.4
324
Not enough data
Agentic AI - Help Desk
7.1
58
Not enough data
6.8
56
Not enough data
7.2
56
Not enough data
Communication Channels
8.6
1925
|
Verified
Not enough data
8.9
2087
|
Verified
Not enough data
8.4
1313
|
Verified
Not enough data
8.0
1190
|
Verified
Not enough data
7.9
935
|
Verified
Not enough data
Platform
8.1
1156
|
Verified
Not enough data
8.1
1658
|
Verified
7.9
12
8.6
1549
|
Verified
Not enough data
8.3
1149
|
Verified
Not enough data
8.0
1875
|
Verified
Not enough data
8.3
1963
|
Verified
Not enough data
Channels
8.4
358
8.3
17
8.0
334
8.3
15
7.5
323
7.4
14
Design
8.2
331
8.1
14
7.8
335
7.9
15
8.3
355
8.2
17
8.3
344
7.9
16
8.4
332
8.6
16
Generative AI
7.7
263
Not enough data
7.7
263
Not enough data
Usability
8.8
264
Not enough data
8.7
260
Not enough data
8.8
252
Not enough data
Reporting
8.6
246
Not enough data
8.5
242
Not enough data
8.6
254
Not enough data
Generative AI
7.5
179
Not enough data
7.6
179
Not enough data
Conversational Platform
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Not enough data
Support Automation
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
207
Not enough data
7.4
203
Not enough data
Messaging Channels
Not enough data
6.3
5
Not enough data
6.4
7
Not enough data
6.4
6
Not enough data
8.0
9
Administration
Not enough data
8.3
11
Not enough data
9.5
10
Not enough data
8.2
10
Not enough data
8.6
11
Generative AI
7.8
116
Not enough data
7.9
114
Not enough data
7.6
113
Not enough data
Communication
8.8
584
|
Verified
8.0
11
8.7
600
|
Verified
8.5
12
8.7
494
|
Verified
6.3
9
8.5
199
8.3
10
8.2
202
7.4
7
Internal Use
8.1
1658
|
Verified
7.9
12
8.6
203
7.7
11
8.2
186
8.6
11
8.8
558
|
Verified
7.5
10
8.8
518
|
Verified
8.5
11
8.6
546
|
Verified
8.7
13
Generative AI
7.9
140
Not enough data
Self-Service Experience
8.7
960
7.5
14
8.6
912
8.1
12
8.3
684
6.7
12
8.2
239
7.3
15
8.4
257
7.3
16
Self-Service Platform
8.5
253
7.7
14
8.7
261
8.8
16
8.0
222
6.8
13
8.5
238
8.2
15
Agentic AI - Customer Self-Service
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Not enough data
Generative AI
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Not enough data
Process
8.6(won by 2.3)
162
6.3
5
9.3(won by default)
484
Not enough data
8.6(won by default)
371
Not enough data
Channels
9.2(won by 3.5)
479
5.7
5
8.7(won by 3.0)
415
5.7
5
8.8(won by 1.0)
376
7.8
6
8.5(won by 1.8)
340
6.7
5
8.3(tied score)
58
8.3(tied score)
5
Insight
8.6(won by default)
382
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by 1.1)
445
8.0
5
Generative AI
7.8
86
Not enough data
7.7
85
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
Automation
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Autonomy
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Interakt are categorized as Customer Communications Management, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents, Digital Customer Service Platforms, Help Desk, Conversational Support, Shared Inbox, and Complaint Management
Interakt is categorized as Proactive Notification
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Interakt
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.2%
Apparel & Fashion
16.1%
Retail
11.3%
Marketing and Advertising
9.7%
Food & Beverages
6.5%
Consumer Goods
6.5%
Other
50.0%
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Interakt has no discussions with answers
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