Compare Freshdesk and Haptik
Featured Products
At a Glance
Market Segments
Small-Business (48.7% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
No pricing available
Freshdesk
Star Rating
(3,738)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plans
Haptik
Star Rating
(167)4.5 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Haptik
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in ticket management, with users highlighting its structured and efficient approach. The automation features significantly reduce manual work for customer support, making it easier for teams to handle multiple queries simultaneously.
- Users say that Freshdesk's user-friendly interface and easy navigation contribute to a less stressful daily support experience. New hires can quickly adapt without extensive training, which is a major plus for teams looking to onboard staff efficiently.
- According to verified reviews, Haptik stands out for its consistent service and innovative ideas. Users appreciate the agility in integration and implementation, which can be particularly beneficial for businesses looking to adapt quickly to changing needs.
- Reviewers mention that while Haptik has a strong focus on digital marketing and notification services, particularly through WhatsApp, it may not have the same level of comprehensive ticket management features that Freshdesk offers, which could be a drawback for support-heavy organizations.
- G2 reviewers highlight that Freshdesk's extensive knowledge base and ticket automation capabilities help centralize communication, making it easier for teams to manage customer interactions effectively. This is a significant advantage for small businesses that rely on efficient support systems.
- Users note that while Haptik provides a good level of support and customization, Freshdesk's overall higher satisfaction ratings suggest that it may be a more reliable partner for businesses seeking a robust customer support solution.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Haptik
No pricing availableFree Trial
Freshdesk
Free Trial is available
Haptik
No trial information availableRatings
Meets Requirements
8.6
3,274
8.3
115
Ease of Use
8.9
3,296
8.8
115
Ease of Setup
8.6
2,352
8.4
81
Ease of Admin
8.7
2,199
8.5
71
Quality of Support
8.7
3,172
8.8
114
Has the product been a good partner in doing business?
8.8
2,122
9.1
71
Product Direction (% positive)
8.8
3,242
9.4
106
Features by Category
Ticket and Case Management
8.9
2247
|
Verified
Not enough data
8.8
2260
|
Verified
Not enough data
8.5
2188
|
Verified
Not enough data
8.5
2065
|
Verified
Not enough data
8.3
1808
|
Verified
Not enough data
8.5
2092
|
Verified
Not enough data
8.7
2024
|
Verified
Not enough data
8.3
1376
|
Verified
Not enough data
Generative AI
7.3
329
Not enough data
7.4
325
Not enough data
Agentic AI - Help Desk
7.1
57
Not enough data
6.8
56
Not enough data
7.3
57
Not enough data
Communication Channels
8.6
1925
|
Verified
Not enough data
8.9
2089
|
Verified
Not enough data
8.4
1315
|
Verified
Not enough data
8.0
1190
|
Verified
Not enough data
7.9
935
|
Verified
Not enough data
Platform
8.1
1158
|
Verified
Not enough data
8.1
1660
|
Verified
Not enough data
8.6
1548
|
Verified
Not enough data
8.3
1153
|
Verified
Not enough data
8.0
1877
|
Verified
Not enough data
8.3
1964
|
Verified
Not enough data
Messenger
Not enough data
8.4
22
Not enough data
7.3
22
Not enough data
8.0
21
Not enough data
7.8
22
Channels
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
6.8
13
Not enough data
6.3
14
Not enough data
7.6
15
Customers
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
8.6
23
Not enough data
8.0
22
Not enough data
6.9
21
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.4
357
Not enough data
8.0
333
Not enough data
7.5
322
Not enough data
Design
8.2
331
Not enough data
7.8
334
Not enough data
8.3
356
Not enough data
8.3
344
Not enough data
8.4
331
Not enough data
Generative AI
7.7
262
Not enough data
7.7
262
Not enough data
Usability
8.8
264
Not enough data
8.7
260
Not enough data
8.8
251
Not enough data
Reporting
8.6
246
Not enough data
8.5
241
Not enough data
8.6
254
Not enough data
Generative AI
7.5
178
Not enough data
7.5
178
Not enough data
Responses
Not enough data
8.4
25
Not enough data
8.3
26
Not enough data
8.2
24
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.2
24
Not enough data
8.3
23
Not enough data
8.7
25
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Conversational Platform
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Not enough data
Support Automation
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
207
Not enough data
7.4
203
Not enough data
Generative AI
Not enough data
6.8
16
Not enough data
6.9
16
Agentic AI - Bot Platforms
Not enough data
7.8
6
Not enough data
6.7
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
7.2
6
Not enough data
6.1
6
Not enough data
6.7
6
Generative AI
7.8
116
Not enough data
7.9
114
Not enough data
7.6
113
Not enough data
Communication
8.8
583
|
Verified
Not enough data
8.7
601
|
Verified
Not enough data
8.7
494
|
Verified
Not enough data
8.5
199
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1660
|
Verified
Not enough data
8.6
203
Not enough data
8.2
186
Not enough data
8.8
558
|
Verified
Not enough data
8.8
519
|
Verified
Not enough data
8.6
547
|
Verified
Not enough data
Generative AI
7.9
139
7.7
10
Self-Service Experience
8.7
959
8.2
32
8.6
911
8.1
33
8.3
682
7.4
31
8.2
238
8.0
29
8.4
255
7.9
33
Self-Service Platform
8.5
253
8.5
31
8.6
260
8.0
35
8.0
220
8.1
33
8.4
237
8.2
32
Agentic AI - Customer Self-Service
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
7.7
5
7.6
17
7.3
5
7.6
16
Not enough data
7.8
16
7.7
5
Generative AI
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Not enough data
Process
8.6(won by default)
162
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
371
Not enough data
Channels
9.2(won by default)
479
Not enough data
8.7(won by default)
415
Not enough data
8.8(won by default)
376
Not enough data
8.5(won by default)
340
Not enough data
8.3(won by default)
58
Not enough data
Insight
8.6(won by default)
382
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Not enough data
Generative AI
7.8
87
Not enough data
7.7
85
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.6
11
Not enough data
Automation
9.3
10
Not enough data
8.8
10
Not enough data
9.1
9
Not enough data
Autonomy
7.2
10
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Haptik are categorized as AI Customer Support Agents and Customer Self-Service
Unique Categories
Freshdesk is categorized as Digital Customer Service Platforms, Help Desk, Conversational Support, Shared Inbox, Complaint Management, Customer Communications Management, Social Customer Service, and Live Chat
Haptik is categorized as Conversational Marketing, Bot Platforms, AI Agents For Business Operations, and Conversational Interface Agents
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Haptik
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.7%
Financial Services
4.1%
Internet
4.0%
Education Management
3.8%
Other
58.3%
Financial Services
7.6%
Insurance
7.6%
Computer Games
6.3%
Retail
5.7%
Real Estate
5.7%
Other
67.1%
Alternatives
Discussions
What is the use of freshdesk?
3 Comments
CK
Freshdesk is a Helpdesk web based Software as a Service product. It has many features which include helpdesk, chat, service desk, etc.Read more
What if someone uses abusive language?
1 Comment
Official Response from Haptik
Great question, Murtuza. Depending on the context of the conversation, the bot will use a combination of Haptik's Small Talk module (commonly known as...Read more
Haptik has no more discussions with answers
