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Compare Freshdesk, HappyFox, and Zoho Desk

Pricing

 
Sprout
Free
for UNLIMITED agents
Mighty
$29
per staff / month
FREE
$0
/agent/month
 
Blossom
$19
/ agent / month billed annually
Fantastic
$49
per staff / month
PROFESSIONAL
$12
/agent/month
 
Garden
$35
/ agent / month billed annually
Enterprise
$69
per staff / month
ENTERPRISE
$25
/agent/month
 
Estate
$49
/ agent / month billed annually
Enterprise Plus
$89
per staff / month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.9
8.7
Ease of Use
Ease of Use
8.8
9.3
8.5
Ease of Setup
Ease of Setup
8.6
8.9
8.2
Ease of Admin
Ease of Admin
8.7
9.1
8.4
Quality of Support
Quality of Support
8.9
9.2
8.2
Ease of Doing Business With
Ease of Doing Business With
8.8
9.3
8.5
Product Direction (% positive)
Product Direction (% positive)
8.6
9.3
8.7
Meets Requirements
Freshdesk
8.5
HappyFox
8.9
Zoho Desk
8.7
Ease of Use
Freshdesk
8.8
HappyFox
9.3
Zoho Desk
8.5
Ease of Setup
Freshdesk
8.6
HappyFox
8.9
Zoho Desk
8.2
Ease of Admin
Freshdesk
8.7
HappyFox
9.1
Zoho Desk
8.4
Quality of Support
Freshdesk
8.9
HappyFox
9.2
Zoho Desk
8.2
Ease of Doing Business With
Freshdesk
8.8
HappyFox
9.3
Zoho Desk
8.5
Product Direction (% positive)
Freshdesk
8.6
HappyFox
9.3
Zoho Desk
8.7

Features

Ticket and Case Management
Workflow
Freshdesk
8.4
HappyFox
8.8
Zoho Desk
8.2
Response Automation
Freshdesk
8.5
HappyFox
8.9
Zoho Desk
8.4
SLA Management
Freshdesk
8.2
HappyFox
8.6
Zoho Desk
8.3
Attachments/Screencasts
Freshdesk
8.4
HappyFox
8.4
Zoho Desk
8.3
Ticket Collaboration
Freshdesk
8.6
HappyFox
8.9
Zoho Desk
8.6
Ticket creation user experience
Freshdesk
8.9
HappyFox
9.2
Zoho Desk
8.7
Ticket response user experience
Freshdesk
8.8
HappyFox
9.1
Zoho Desk
8.5
Knowledge Share
Knowledge Base
Freshdesk
8.8
HappyFox
8.5
Zoho Desk
8.7
Searchable Articles
Freshdesk
8.6
HappyFox
8.8
Zoho Desk
8.6
Community Forums
Freshdesk
8.4
HappyFox
Not enough data available
Zoho Desk
8.3
Interactive FAQs & Forums
Freshdesk
8.5
HappyFox
Not enough data available
Zoho Desk
8.4
Communication
Pop-up Chat
Freshdesk
9.0
HappyFox
8.7
Zoho Desk
9.0
Notifications
Freshdesk
8.8
HappyFox
9.0
Zoho Desk
9.0
Targeted Emails
Freshdesk
8.9
HappyFox
7.3
Zoho Desk
8.9
In-App Messaging
Freshdesk
Not enough data available
HappyFox
9.2
Zoho Desk
8.9
Interaction
Web Portals
Freshdesk
7.2
HappyFox
7.2
Zoho Desk
8.5
Forum to Reponse
Freshdesk
8.5
HappyFox
8.1
Zoho Desk
8.5
Tickets and Tagging
Freshdesk
8.8
HappyFox
9.3
Zoho Desk
8.8
Live Chat
Freshdesk
8.8
HappyFox
8.1
Zoho Desk
8.5
Internal Use
Customization
Freshdesk
8.0
HappyFox
8.3
Zoho Desk
8.3
Conversation Archiving
Freshdesk
Not enough data available
HappyFox
7.6
Zoho Desk
9.0
Lead Development
Freshdesk
Not enough data available
HappyFox
8.3
Zoho Desk
9.0
Knowledge Base
Freshdesk
8.9
HappyFox
8.0
Zoho Desk
8.8
Team Inbox
Freshdesk
8.9
HappyFox
8.3
Zoho Desk
8.9
Customer Profiles
Freshdesk
8.6
HappyFox
8.3
Zoho Desk
8.8
Communication Channels
Customer Portal
Freshdesk
8.6
HappyFox
8.9
Zoho Desk
8.4
Email to Case
Freshdesk
9.0
HappyFox
9.1
Zoho Desk
8.7
Chat/Live Support
Freshdesk
8.5
HappyFox
8.8
Zoho Desk
8.5
Social Integration
Freshdesk
8.2
HappyFox
8.4
Zoho Desk
8.4
Call Center
Make, Receive, and Record Calls
Freshdesk
8.3
HappyFox
Not enough data available
Zoho Desk
8.3
Customer and Contacts Database
Freshdesk
8.0
HappyFox
8.1
Zoho Desk
8.3
Products and Version Tracking
Freshdesk
8.2
HappyFox
8.3
Zoho Desk
8.3
Call Scripting
Freshdesk
8.2
HappyFox
Not enough data available
Zoho Desk
8.2
Interactive Voice Response (IVR)
Freshdesk
8.4
HappyFox
Not enough data available
Zoho Desk
8.3
Self Service/Community
Forums
Freshdesk
8.3
HappyFox
8.0
Zoho Desk
8.3
Knowledge Base
Freshdesk
8.5
HappyFox
8.4
Zoho Desk
8.4
Ideas/Feedback
Freshdesk
8.4
HappyFox
8.5
Zoho Desk
8.3
Q&A
Freshdesk
8.6
HappyFox
8.6
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
Freshdesk
8.2
HappyFox
Not enough data available
Zoho Desk
8.4
Reporting
Freshdesk
7.8
HappyFox
8.3
Zoho Desk
8.2
Dashboards
Freshdesk
8.2
HappyFox
8.5
Zoho Desk
8.4
Platform
ITIL Compliance
Freshdesk
8.3
HappyFox
9.1
Zoho Desk
8.4
Mobile User Support
Freshdesk
8.1
HappyFox
7.3
Zoho Desk
8.4
Customization
Freshdesk
8.0
HappyFox
8.3
Zoho Desk
8.3
User, Role, and Access Management
Freshdesk
8.5
HappyFox
8.7
Zoho Desk
8.4
Internationalization
Freshdesk
8.1
HappyFox
9.1
Zoho Desk
8.2
Performance & Reliability
Freshdesk
8.8
HappyFox
9.2
Zoho Desk
8.7
Integration APIs
Freshdesk
8.2
HappyFox
8.9
Zoho Desk
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.7%
46.4%
71.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
38.1%
23.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.9%
15.5%
5.6%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
Zoho Desk
Small-Business
71.4%
Mid-Market
23.1%
Enterprise
5.6%

Reviewers' Industry

 
Information Technology and Services
20.4%
Information Technology and Services
14.1%
Information Technology and Services
24.1%
 
Computer Software
13.9%
Computer Software
12.2%
Computer Software
10.5%
 
Internet
5.9%
Higher Education
6.4%
Telecommunications
4.0%
 
Education Management
3.7%
Real Estate
3.8%
Marketing and Advertising
3.9%
 
E-Learning
3.4%
Education Management
3.8%
Internet
3.8%
 
Other
52.7%
Other
59.6%
Other
53.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
Zoho Desk
Information Technology and Services
24.1%
Computer Software
10.5%
Telecommunications
4.0%
Marketing and Advertising
3.9%
Internet
3.8%
Other
53.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 
No videos provided
Freshdesk
HappyFox
No videos provided
Zoho Desk

Downloads

HappyFox
No downloads provided
Zoho Desk
No downloads provided
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