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Compare Freshdesk, HappyFox, SnapEngage, and TeamSupport

Pricing

 
Sprout
Free
for UNLIMITED agents
Mighty
$29
per staff / month
Essentials
From $16
per user / per month
Support Desk
$50
/ agent / month billed annually
 
Blossom
$19
/ agent / month billed annually
Enterprise
$69
per staff / month
Professional
From $26
per user / per month
Enterprise
$65
/ agent / month billed annually
 
Garden
$35
/ agent / month billed annually
Fantastic
$49
per staff / month
Enterprise
From $40
per user / per month
Private Cloud
Custom
Contact Us for Pricing
 
Estate
$49
/ agent / month billed annually
Enterprise Plus
$89
per staff / month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.9
8.6
8.6
Ease of Use
Ease of Use
8.8
9.3
9.2
8.6
Ease of Setup
Ease of Setup
8.6
8.9
8.8
8.3
Ease of Admin
Ease of Admin
8.7
9.1
8.8
8.7
Quality of Support
Quality of Support
8.9
9.2
9.1
8.8
Ease of Doing Business With
Ease of Doing Business With
8.9
9.3
9.4
9.2
Product Direction (% positive)
Product Direction (% positive)
8.6
9.3
8.4
9.0
Meets Requirements
Freshdesk
8.5
HappyFox
8.9
SnapEngage
8.6
TeamSupport
8.6
Ease of Use
Freshdesk
8.8
HappyFox
9.3
SnapEngage
9.2
TeamSupport
8.6
Ease of Setup
Freshdesk
8.6
HappyFox
8.9
SnapEngage
8.8
TeamSupport
8.3
Ease of Admin
Freshdesk
8.7
HappyFox
9.1
SnapEngage
8.8
TeamSupport
8.7
Quality of Support
Freshdesk
8.9
HappyFox
9.2
SnapEngage
9.1
TeamSupport
8.8
Ease of Doing Business With
Freshdesk
8.9
HappyFox
9.3
SnapEngage
9.4
TeamSupport
9.2
Product Direction (% positive)
Freshdesk
8.6
HappyFox
9.3
SnapEngage
8.4
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Freshdesk
8.8
HappyFox
8.5
SnapEngage
8.7
TeamSupport
8.3
Searchable Articles
Freshdesk
8.6
HappyFox
8.8
SnapEngage
8.3
TeamSupport
8.3
Community Forums
Freshdesk
8.4
HappyFox
Not enough data available
SnapEngage
Not enough data available
TeamSupport
8.0
Interactive FAQs & Forums
Freshdesk
8.5
HappyFox
Not enough data available
SnapEngage
Not enough data available
TeamSupport
8.3
Interaction
Web Portals
Freshdesk
7.2
HappyFox
7.2
SnapEngage
8.8
TeamSupport
8.7
Forum to Reponse
Freshdesk
8.5
HappyFox
8.1
SnapEngage
8.6
TeamSupport
8.4
Tickets and Tagging
Freshdesk
8.8
HappyFox
9.3
SnapEngage
8.7
TeamSupport
8.8
Live Chat
Freshdesk
8.8
HappyFox
8.1
SnapEngage
9.8
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.7%
46.4%
42.2%
40.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
38.1%
48.4%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.9%
15.5%
9.4%
11.8%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
SnapEngage
Small-Business
42.2%
Mid-Market
48.4%
Enterprise
9.4%
TeamSupport
Small-Business
40.9%
Mid-Market
47.3%
Enterprise
11.8%

Reviewers' Industry

 
Information Technology and Services
20.4%
Information Technology and Services
14.1%
Information Technology and Services
14.3%
Computer Software
26.7%
 
Computer Software
13.9%
Computer Software
12.2%
Computer Software
14.3%
Information Technology and Services
21.0%
 
Internet
5.9%
Higher Education
6.4%
Financial Services
5.2%
Internet
5.7%
 
Education Management
3.7%
Real Estate
3.8%
Telecommunications
4.5%
Financial Services
4.4%
 
E-Learning
3.4%
Education Management
3.8%
Insurance
4.5%
Hospitality
3.7%
 
Other
52.6%
Other
59.6%
Other
57.1%
Other
38.5%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
SnapEngage
Information Technology and Services
14.3%
Computer Software
14.3%
Financial Services
5.2%
Telecommunications
4.5%
Insurance
4.5%
Other
57.1%
TeamSupport
Computer Software
26.7%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.7%
Other
38.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

G2 User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
G2 User

Visually it's not the cleanest interface. Setting up the creative is more difficult.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
D R.
User

Team support often has slowness issues, and will sometimes freeze, causing my teammates and me to lose responses we're typing. Also, sometimes when customers replied, the ticket would not get bolded or indicate to me that there was a response. I also...

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Videos

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

Freshdesk
HappyFox
No videos provided
SnapEngage
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Freshdesk
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HappyFox
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SnapEngage
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TeamSupport
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