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Compare Freshdesk, HappyFox, Oracle Service Cloud (formerly RightNow), and Salesforce Service Cloud

Pricing

 
Sprout
Free
for UNLIMITED agents
Mighty
$29
per staff / month
Service Essentials Edition
$ 25 USD
Per user/month (billed annually)
 
Blossom
$19
/ agent / month billed annually
Fantastic
$49
per staff / month
Professional Edition
$ 75 USD
Per user/month (billed annually)
 
Garden
$35
/ agent / month billed annually
Enterprise
$69
per staff / month
Enterprise Edition
$ 150 USD
Per user/month (billed annually)
 
Estate
$49
/ agent / month billed annually
Enterprise Plus
$89
per staff / month
Unlimited Edition
$ 300 USD
Per user/month (billed annually)
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
Salesforce Service Cloud
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.9
8.1
8.5
Ease of Use
Ease of Use
8.8
9.3
7.7
8.0
Ease of Setup
Ease of Setup
8.6
8.9
6.8
7.5
Ease of Admin
Ease of Admin
8.7
9.1
7.3
8.0
Quality of Support
Quality of Support
8.9
9.2
7.2
8.1
Ease of Doing Business With
Ease of Doing Business With
8.9
9.3
7.3
8.4
Product Direction (% positive)
Product Direction (% positive)
8.6
9.3
5.8
7.8
Meets Requirements
Freshdesk
8.5
HappyFox
8.9
Oracle Service Cloud (formerly RightNow)
8.1
Salesforce Service Cloud
8.5
Ease of Use
Freshdesk
8.8
HappyFox
9.3
Oracle Service Cloud (formerly RightNow)
7.7
Salesforce Service Cloud
8.0
Ease of Setup
Freshdesk
8.6
HappyFox
8.9
Oracle Service Cloud (formerly RightNow)
6.8
Salesforce Service Cloud
7.5
Ease of Admin
Freshdesk
8.7
HappyFox
9.1
Oracle Service Cloud (formerly RightNow)
7.3
Salesforce Service Cloud
8.0
Quality of Support
Freshdesk
8.9
HappyFox
9.2
Oracle Service Cloud (formerly RightNow)
7.2
Salesforce Service Cloud
8.1
Ease of Doing Business With
Freshdesk
8.9
HappyFox
9.3
Oracle Service Cloud (formerly RightNow)
7.3
Salesforce Service Cloud
8.4
Product Direction (% positive)
Freshdesk
8.6
HappyFox
9.3
Oracle Service Cloud (formerly RightNow)
5.8
Salesforce Service Cloud
7.8

Features

Ticket and Case Management
Workflow
Freshdesk
8.4
HappyFox
8.8
Oracle Service Cloud (formerly RightNow)
8.1
Salesforce Service Cloud
8.1
Response Automation
Freshdesk
8.5
HappyFox
8.9
Oracle Service Cloud (formerly RightNow)
8.6
Salesforce Service Cloud
8.1
SLA Management
Freshdesk
8.2
HappyFox
8.6
Oracle Service Cloud (formerly RightNow)
7.4
Salesforce Service Cloud
8.0
Attachments/Screencasts
Freshdesk
8.4
HappyFox
8.4
Oracle Service Cloud (formerly RightNow)
8.2
Salesforce Service Cloud
7.7
Ticket Collaboration
Freshdesk
8.6
HappyFox
8.9
Oracle Service Cloud (formerly RightNow)
8.6
Salesforce Service Cloud
8.1
Ticket creation user experience
Freshdesk
8.9
HappyFox
9.2
Oracle Service Cloud (formerly RightNow)
8.8
Salesforce Service Cloud
8.3
Ticket response user experience
Freshdesk
8.8
HappyFox
9.1
Oracle Service Cloud (formerly RightNow)
8.3
Salesforce Service Cloud
8.2
Knowledge Share
Knowledge Base
Freshdesk
8.8
HappyFox
8.5
Oracle Service Cloud (formerly RightNow)
8.0
Salesforce Service Cloud
8.5
Searchable Articles
Freshdesk
8.6
HappyFox
8.8
Oracle Service Cloud (formerly RightNow)
7.8
Salesforce Service Cloud
8.2
Community Forums
Freshdesk
8.4
HappyFox
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.1
Salesforce Service Cloud
8.3
Interactive FAQs & Forums
Freshdesk
8.5
HappyFox
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.0
Salesforce Service Cloud
8.0
Communication
Pop-up Chat
Freshdesk
9.0
HappyFox
8.7
Oracle Service Cloud (formerly RightNow)
8.4
Salesforce Service Cloud
8.5
Notifications
Freshdesk
8.8
HappyFox
9.0
Oracle Service Cloud (formerly RightNow)
8.3
Salesforce Service Cloud
8.3
Targeted Emails
Freshdesk
9.0
HappyFox
7.3
Oracle Service Cloud (formerly RightNow)
8.7
Salesforce Service Cloud
8.5
In-App Messaging
Freshdesk
Not enough data available
HappyFox
9.2
Oracle Service Cloud (formerly RightNow)
8.3
Salesforce Service Cloud
8.6
Interaction
Web Portals
Freshdesk
7.2
HappyFox
7.2
Oracle Service Cloud (formerly RightNow)
7.9
Salesforce Service Cloud
8.4
Forum to Reponse
Freshdesk
8.5
HappyFox
8.1
Oracle Service Cloud (formerly RightNow)
7.5
Salesforce Service Cloud
8.4
Tickets and Tagging
Freshdesk
8.8
HappyFox
9.3
Oracle Service Cloud (formerly RightNow)
8.3
Salesforce Service Cloud
8.5
Live Chat
Freshdesk
8.8
HappyFox
8.1
Oracle Service Cloud (formerly RightNow)
8.1
Salesforce Service Cloud
8.3
Internal Use
Customization
Freshdesk
8.0
HappyFox
8.3
Oracle Service Cloud (formerly RightNow)
8.1
Salesforce Service Cloud
8.2
Conversation Archiving
Freshdesk
Not enough data available
HappyFox
7.6
Oracle Service Cloud (formerly RightNow)
8.5
Salesforce Service Cloud
8.4
Lead Development
Freshdesk
Not enough data available
HappyFox
8.3
Oracle Service Cloud (formerly RightNow)
7.7
Salesforce Service Cloud
8.3
Knowledge Base
Freshdesk
8.9
HappyFox
8.0
Oracle Service Cloud (formerly RightNow)
8.0
Salesforce Service Cloud
8.0
Team Inbox
Freshdesk
8.9
HappyFox
8.3
Oracle Service Cloud (formerly RightNow)
8.3
Salesforce Service Cloud
8.6
Customer Profiles
Freshdesk
8.6
HappyFox
8.3
Oracle Service Cloud (formerly RightNow)
8.1
Salesforce Service Cloud
8.5
Communication Channels
Customer Portal
Freshdesk
8.6
HappyFox
8.9
Oracle Service Cloud (formerly RightNow)
8.5
Salesforce Service Cloud
8.2
Email to Case
Freshdesk
9.0
HappyFox
9.1
Oracle Service Cloud (formerly RightNow)
8.8
Salesforce Service Cloud
8.5
Chat/Live Support
Freshdesk
8.5
HappyFox
8.8
Oracle Service Cloud (formerly RightNow)
8.1
Salesforce Service Cloud
7.9
Social Integration
Freshdesk
8.2
HappyFox
8.4
Oracle Service Cloud (formerly RightNow)
6.5
Salesforce Service Cloud
8.0
Call Center
Make, Receive, and Record Calls
Freshdesk
8.3
HappyFox
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.1
Salesforce Service Cloud
8.0
Customer and Contacts Database
Freshdesk
8.0
HappyFox
8.1
Oracle Service Cloud (formerly RightNow)
7.9
Salesforce Service Cloud
8.3
Products and Version Tracking
Freshdesk
8.2
HappyFox
8.3
Oracle Service Cloud (formerly RightNow)
7.7
Salesforce Service Cloud
8.0
Call Scripting
Freshdesk
8.2
HappyFox
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.9
Salesforce Service Cloud
7.9
Interactive Voice Response (IVR)
Freshdesk
8.4
HappyFox
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.6
Salesforce Service Cloud
7.9
Self Service/Community
Forums
Freshdesk
8.3
HappyFox
8.0
Oracle Service Cloud (formerly RightNow)
9.0
Salesforce Service Cloud
8.0
Knowledge Base
Freshdesk
8.5
HappyFox
8.4
Oracle Service Cloud (formerly RightNow)
8.6
Salesforce Service Cloud
8.2
Ideas/Feedback
Freshdesk
8.4
HappyFox
8.5
Oracle Service Cloud (formerly RightNow)
8.0
Salesforce Service Cloud
8.0
Q&A
Freshdesk
8.6
HappyFox
8.6
Oracle Service Cloud (formerly RightNow)
8.3
Salesforce Service Cloud
8.1
Reporting & Analytics
Social Monitoring
Freshdesk
8.2
HappyFox
Not enough data available
Oracle Service Cloud (formerly RightNow)
6.7
Salesforce Service Cloud
8.1
Reporting
Freshdesk
7.8
HappyFox
8.3
Oracle Service Cloud (formerly RightNow)
7.3
Salesforce Service Cloud
8.0
Dashboards
Freshdesk
8.2
HappyFox
8.5
Oracle Service Cloud (formerly RightNow)
7.5
Salesforce Service Cloud
8.0
Platform
ITIL Compliance
Freshdesk
8.3
HappyFox
9.1
Oracle Service Cloud (formerly RightNow)
8.1
Salesforce Service Cloud
8.2
Mobile User Support
Freshdesk
8.1
HappyFox
7.3
Oracle Service Cloud (formerly RightNow)
7.9
Salesforce Service Cloud
7.7
Customization
Freshdesk
8.0
HappyFox
8.3
Oracle Service Cloud (formerly RightNow)
8.1
Salesforce Service Cloud
8.2
User, Role, and Access Management
Freshdesk
8.5
HappyFox
8.7
Oracle Service Cloud (formerly RightNow)
8.0
Salesforce Service Cloud
8.4
Internationalization
Freshdesk
8.1
HappyFox
9.1
Oracle Service Cloud (formerly RightNow)
8.2
Salesforce Service Cloud
8.0
Performance & Reliability
Freshdesk
8.8
HappyFox
9.2
Oracle Service Cloud (formerly RightNow)
7.9
Salesforce Service Cloud
8.2
Integration APIs
Freshdesk
8.2
HappyFox
8.9
Oracle Service Cloud (formerly RightNow)
7.4
Salesforce Service Cloud
8.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.7%
46.4%
6.1%
24.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
38.1%
32.9%
41.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.9%
15.5%
61.0%
34.3%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.1%
Mid-Market
32.9%
Enterprise
61.0%
Salesforce Service Cloud
Small-Business
24.8%
Mid-Market
41.0%
Enterprise
34.3%

Reviewers' Industry

 
Information Technology and Services
20.4%
Information Technology and Services
14.1%
Information Technology and Services
16.9%
Information Technology and Services
14.7%
 
Computer Software
13.9%
Computer Software
12.2%
Retail
14.4%
Computer Software
14.2%
 
Internet
5.9%
Higher Education
6.4%
Computer Software
8.5%
Internet
8.1%
 
Education Management
3.7%
Real Estate
3.8%
Financial Services
5.9%
Hospital & Health Care
3.6%
 
E-Learning
3.4%
Education Management
3.8%
Pharmaceuticals
3.4%
Financial Services
3.4%
 
Other
52.6%
Other
59.6%
Other
50.8%
Other
55.9%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
16.9%
Retail
14.4%
Computer Software
8.5%
Financial Services
5.9%
Pharmaceuticals
3.4%
Other
50.8%
Salesforce Service Cloud
Information Technology and Services
14.7%
Computer Software
14.2%
Internet
8.1%
Hospital & Health Care
3.6%
Financial Services
3.4%
Other
55.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Hannah R.
User in E-Learning

Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,...

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Salesforce Service Cloud
Most Helpful Favorable Review
G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Hannah R.
User in E-Learning

Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,...

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Videos

 
No videos provided

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Happy customers. Let’s make them happier with Service Cloud.

Freshdesk
HappyFox
No videos provided
Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Salesforce Service Cloud

Happy customers. Let’s make them happier with Service Cloud.

Ask Freshdesk a QuestionContact FreshdeskAsk HappyFox a QuestionContact HappyFoxAsk Oracle a QuestionContact OracleAsk SF Service Cloud a QuestionContact SF Service Cloud
 
Freshdesk
Freshdesk
HappyFox
HappyFox
Optimized for quick response
Oracle Service Cloud (formerly RightNow)
Oracle Service Cloud (formerly RightNow)
Salesforce Service Cloud
Salesforce Service Cloud
Optimized for quick response