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Compare Freshdesk, HappyFox, MindTouch, and Zendesk Support

Pricing

 
Sprout
Free
for UNLIMITED agents
Mighty
$29
per staff / month
Essential
$5
/month
 
Blossom
$19
/ agent / month billed annually
Enterprise
$69
per staff / month
Team
$19
/month
 
Garden
$35
/ agent / month billed annually
Fantastic
$49
per staff / month
Professional
$49
/month
 
Estate
$49
/ agent / month billed annually
Enterprise Plus
$89
per staff / month
Enterprise
$99
/month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
MindTouch
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.9
8.1
8.7
Ease of Use
Ease of Use
8.8
9.3
8.1
8.6
Ease of Setup
Ease of Setup
8.6
8.9
7.7
8.2
Ease of Admin
Ease of Admin
8.7
9.1
8.2
8.3
Quality of Support
Quality of Support
8.9
9.2
8.7
8.4
Ease of Doing Business With
Ease of Doing Business With
8.8
9.3
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
8.6
9.2
7.9
7.6
Meets Requirements
Freshdesk
8.5
HappyFox
8.9
MindTouch
8.1
Zendesk Support
8.7
Ease of Use
Freshdesk
8.8
HappyFox
9.3
MindTouch
8.1
Zendesk Support
8.6
Ease of Setup
Freshdesk
8.6
HappyFox
8.9
MindTouch
7.7
Zendesk Support
8.2
Ease of Admin
Freshdesk
8.7
HappyFox
9.1
MindTouch
8.2
Zendesk Support
8.3
Quality of Support
Freshdesk
8.9
HappyFox
9.2
MindTouch
8.7
Zendesk Support
8.4
Ease of Doing Business With
Freshdesk
8.8
HappyFox
9.3
MindTouch
8.8
Zendesk Support
8.4
Product Direction (% positive)
Freshdesk
8.6
HappyFox
9.2
MindTouch
7.9
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Freshdesk
8.8
HappyFox
8.5
MindTouch
9.2
Zendesk Support
8.6
Searchable Articles
Freshdesk
8.6
HappyFox
8.8
MindTouch
8.2
Zendesk Support
8.6
Community Forums
Freshdesk
8.4
HappyFox
Not enough data available
MindTouch
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
Freshdesk
8.5
HappyFox
Not enough data available
MindTouch
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
Freshdesk
7.2
HappyFox
7.4
MindTouch
8.8
Zendesk Support
8.6
Forum to Reponse
Freshdesk
8.5
HappyFox
8.1
MindTouch
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
Freshdesk
8.8
HappyFox
9.3
MindTouch
8.0
Zendesk Support
8.9
Live Chat
Freshdesk
8.8
HappyFox
8.1
MindTouch
8.1
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.7%
45.9%
18.4%
38.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
38.8%
59.2%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.9%
15.3%
22.4%
16.7%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
HappyFox
Small-Business
45.9%
Mid-Market
38.8%
Enterprise
15.3%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Zendesk Support
Small-Business
38.3%
Mid-Market
44.9%
Enterprise
16.7%

Reviewers' Industry

 
Information Technology and Services
20.4%
Information Technology and Services
14.0%
Computer Software
36.4%
Computer Software
17.7%
 
Computer Software
13.9%
Computer Software
12.1%
Information Technology and Services
16.7%
Information Technology and Services
15.2%
 
Internet
5.9%
Higher Education
6.4%
Financial Services
7.6%
Internet
10.0%
 
Education Management
3.7%
Real Estate
3.8%
Telecommunications
6.1%
Marketing and Advertising
4.8%
 
E-Learning
3.4%
Education Management
3.8%
Internet
4.5%
Retail
3.4%
 
Other
52.7%
Other
59.9%
Other
28.8%
Other
48.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
HappyFox
Information Technology and Services
14.0%
Computer Software
12.1%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.9%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Zendesk Support
Computer Software
17.7%
Information Technology and Services
15.2%
Internet
10.0%
Marketing and Advertising
4.8%
Retail
3.4%
Other
48.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

HappyFox
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
G2 User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

MindTouch
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
G2 User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 
No videos providedNo videos providedNo videos provided
Freshdesk
HappyFox
No videos provided
MindTouch
No videos provided
Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
HappyFox
No downloads provided
MindTouch
No downloads provided
Zendesk Support
No downloads provided
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