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Compare Freshdesk, HappyFox, and Helpshift

Pricing

 
Sprout
Free
for UNLIMITED agents
Mighty
$29
per staff / month
Professional
$95
Per User / Per Month
 
Blossom
$19
/ agent / month billed annually
Fantastic
$49
per staff / month
Enterprise
$135
Per User / Per Month
 
Garden
$35
/ agent / month billed annually
Enterprise
$69
per staff / month
Platinum
$160
Per User / Per Month
 
Estate
$49
/ agent / month billed annually
Enterprise Plus
$89
per staff / month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Helpshift
Professional
$95Per User / Per Month
Enterprise
$135Per User / Per Month
Platinum
$160Per User / Per Month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.9
8.7
Ease of Use
Ease of Use
8.8
9.3
8.8
Ease of Setup
Ease of Setup
8.6
8.9
8.8
Ease of Admin
Ease of Admin
8.7
9.1
8.5
Quality of Support
Quality of Support
8.9
9.2
8.6
Ease of Doing Business With
Ease of Doing Business With
8.8
9.3
8.7
Product Direction (% positive)
Product Direction (% positive)
8.6
9.2
8.3
Meets Requirements
Freshdesk
8.5
HappyFox
8.9
Helpshift
8.7
Ease of Use
Freshdesk
8.8
HappyFox
9.3
Helpshift
8.8
Ease of Setup
Freshdesk
8.6
HappyFox
8.9
Helpshift
8.8
Ease of Admin
Freshdesk
8.7
HappyFox
9.1
Helpshift
8.5
Quality of Support
Freshdesk
8.9
HappyFox
9.2
Helpshift
8.6
Ease of Doing Business With
Freshdesk
8.8
HappyFox
9.3
Helpshift
8.7
Product Direction (% positive)
Freshdesk
8.6
HappyFox
9.2
Helpshift
8.3

Features

Ticket and Case Management
Workflow
Freshdesk
8.4
HappyFox
8.7
Helpshift
8.5
Response Automation
Freshdesk
8.5
HappyFox
8.9
Helpshift
8.4
SLA Management
Freshdesk
8.2
HappyFox
8.6
Helpshift
8.3
Attachments/Screencasts
Freshdesk
8.4
HappyFox
8.4
Helpshift
8.5
Ticket Collaboration
Freshdesk
8.6
HappyFox
8.9
Helpshift
8.1
Ticket creation user experience
Freshdesk
8.9
HappyFox
9.2
Helpshift
8.5
Ticket response user experience
Freshdesk
8.8
HappyFox
9.0
Helpshift
8.8
Knowledge Share
Knowledge Base
Freshdesk
8.8
HappyFox
8.5
Helpshift
8.9
Searchable Articles
Freshdesk
8.6
HappyFox
8.8
Helpshift
8.7
Community Forums
Freshdesk
8.4
HappyFox
Not enough data available
Helpshift
8.5
Interactive FAQs & Forums
Freshdesk
8.5
HappyFox
Not enough data available
Helpshift
8.3
Communication
Pop-up Chat
Freshdesk
9.0
HappyFox
8.7
Helpshift
8.9
Notifications
Freshdesk
8.8
HappyFox
9.0
Helpshift
8.5
Targeted Emails
Freshdesk
8.9
HappyFox
7.3
Helpshift
8.9
In-App Messaging
Freshdesk
Not enough data available
HappyFox
9.2
Helpshift
9.0
Interaction
Web Portals
Freshdesk
7.2
HappyFox
7.4
Helpshift
8.6
Forum to Reponse
Freshdesk
8.5
HappyFox
8.1
Helpshift
8.8
Tickets and Tagging
Freshdesk
8.8
HappyFox
9.3
Helpshift
9.0
Live Chat
Freshdesk
8.8
HappyFox
8.1
Helpshift
9.0
Internal Use
Customization
Freshdesk
8.0
HappyFox
8.3
Helpshift
8.2
Conversation Archiving
Freshdesk
Not enough data available
HappyFox
7.6
Helpshift
9.1
Lead Development
Freshdesk
Not enough data available
HappyFox
8.3
Helpshift
9.0
Knowledge Base
Freshdesk
8.9
HappyFox
8.0
Helpshift
9.1
Team Inbox
Freshdesk
8.9
HappyFox
8.3
Helpshift
8.9
Customer Profiles
Freshdesk
8.6
HappyFox
8.3
Helpshift
8.6
Communication Channels
Customer Portal
Freshdesk
8.6
HappyFox
9.0
Helpshift
8.6
Email to Case
Freshdesk
9.0
HappyFox
9.1
Helpshift
8.6
Chat/Live Support
Freshdesk
8.5
HappyFox
8.8
Helpshift
8.6
Social Integration
Freshdesk
8.2
HappyFox
8.4
Helpshift
Not enough data available
Call Center
Make, Receive, and Record Calls
Freshdesk
8.3
HappyFox
Not enough data available
Helpshift
Not enough data available
Customer and Contacts Database
Freshdesk
8.0
HappyFox
8.3
Helpshift
8.1
Products and Version Tracking
Freshdesk
8.2
HappyFox
8.6
Helpshift
8.3
Call Scripting
Freshdesk
8.2
HappyFox
Not enough data available
Helpshift
Not enough data available
Interactive Voice Response (IVR)
Freshdesk
8.4
HappyFox
Not enough data available
Helpshift
Not enough data available
Self Service/Community
Forums
Freshdesk
8.3
HappyFox
8.0
Helpshift
8.1
Knowledge Base
Freshdesk
8.5
HappyFox
8.4
Helpshift
8.4
Ideas/Feedback
Freshdesk
8.4
HappyFox
8.6
Helpshift
8.4
Q&A
Freshdesk
8.6
HappyFox
8.7
Helpshift
8.4
Reporting & Analytics
Social Monitoring
Freshdesk
8.2
HappyFox
Not enough data available
Helpshift
Not enough data available
Reporting
Freshdesk
7.8
HappyFox
8.3
Helpshift
8.0
Dashboards
Freshdesk
8.2
HappyFox
8.6
Helpshift
8.0
Platform
ITIL Compliance
Freshdesk
8.3
HappyFox
9.1
Helpshift
8.6
Mobile User Support
Freshdesk
8.1
HappyFox
7.3
Helpshift
8.8
Customization
Freshdesk
8.0
HappyFox
8.3
Helpshift
8.2
User, Role, and Access Management
Freshdesk
8.5
HappyFox
8.7
Helpshift
8.6
Internationalization
Freshdesk
8.1
HappyFox
9.1
Helpshift
8.8
Performance & Reliability
Freshdesk
8.8
HappyFox
9.2
Helpshift
8.6
Integration APIs
Freshdesk
8.2
HappyFox
8.9
Helpshift
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.7%
45.9%
16.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
38.8%
65.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.9%
15.3%
18.1%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
HappyFox
Small-Business
45.9%
Mid-Market
38.8%
Enterprise
15.3%
Helpshift
Small-Business
16.4%
Mid-Market
65.5%
Enterprise
18.1%

Reviewers' Industry

 
Information Technology and Services
20.4%
Information Technology and Services
14.0%
Computer Games
13.0%
 
Computer Software
14.0%
Computer Software
12.1%
Consumer Services
9.7%
 
Internet
5.9%
Higher Education
6.4%
Financial Services
8.1%
 
Education Management
3.7%
Real Estate
3.8%
Entertainment
8.1%
 
E-Learning
3.4%
Education Management
3.8%
Consumer Goods
7.6%
 
Other
52.7%
Other
59.9%
Other
53.5%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
HappyFox
Information Technology and Services
14.0%
Computer Software
12.1%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.9%
Helpshift
Computer Games
13.0%
Consumer Services
9.7%
Financial Services
8.1%
Entertainment
8.1%
Consumer Goods
7.6%
Other
53.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

G2 User

The ability to be able to freely manage incoming tickets. This, compared with other products, gives you a lot more freedom in this case.

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Fahad Q.
Consultant

People being sarcastic Too much poking nose everywhere Have to be careful

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Helpshift
Most Helpful Favorable Review
G2 User

The ability to be able to freely manage incoming tickets. This, compared with other products, gives you a lot more freedom in this case.

Most Helpful Critical Review
Fahad Q.
Consultant

People being sarcastic Too much poking nose everywhere Have to be careful

Screenshots

 
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Videos

 
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Freshdesk
HappyFox
No videos provided
Helpshift
No videos provided
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