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Compare Freshdesk, GrooveHQ, and HubSpot Service Hub

Pricing

 
Sprout
Free
for UNLIMITED agents
Groove Starter
$12
user/month
Service Hub Free
$0
 
Blossom
$19
/ agent / month billed annually
Groove Business
$22
user/month
Service Hub Professional
$400
/month
 
Garden
$35
/ agent / month billed annually
Groove Enterprise
$32
user/month
Service Hub Starter
$50
/month
 
Estate
$49
/ agent / month billed annually
Service Hub Enterprise
$1,200
/month
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
HubSpot Service Hub
Service Hub Free
$0
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Enterprise
$1,200/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
7.9
8.8
Ease of Use
Ease of Use
8.8
9.0
8.9
Ease of Setup
Ease of Setup
8.6
9.3
7.9
Ease of Admin
Ease of Admin
8.7
9.3
8.1
Quality of Support
Quality of Support
8.9
8.5
8.6
Ease of Doing Business With
Ease of Doing Business With
8.9
8.1
9.0
Product Direction (% positive)
Product Direction (% positive)
8.6
7.0
10.0
Meets Requirements
Freshdesk
8.5
GrooveHQ
7.9
HubSpot Service Hub
8.8
Ease of Use
Freshdesk
8.8
GrooveHQ
9.0
HubSpot Service Hub
8.9
Ease of Setup
Freshdesk
8.6
GrooveHQ
9.3
HubSpot Service Hub
7.9
Ease of Admin
Freshdesk
8.7
GrooveHQ
9.3
HubSpot Service Hub
8.1
Quality of Support
Freshdesk
8.9
GrooveHQ
8.5
HubSpot Service Hub
8.6
Ease of Doing Business With
Freshdesk
8.9
GrooveHQ
8.1
HubSpot Service Hub
9.0
Product Direction (% positive)
Freshdesk
8.6
GrooveHQ
7.0
HubSpot Service Hub
10.0

Features

Ticket and Case Management
Workflow
Freshdesk
8.4
GrooveHQ
8.5
HubSpot Service Hub
8.7
Response Automation
Freshdesk
8.5
GrooveHQ
9.1
HubSpot Service Hub
9.0
SLA Management
Freshdesk
8.2
GrooveHQ
8.6
HubSpot Service Hub
Not enough data available
Attachments/Screencasts
Freshdesk
8.4
GrooveHQ
8.3
HubSpot Service Hub
7.0
Ticket Collaboration
Freshdesk
8.6
GrooveHQ
8.7
HubSpot Service Hub
Not enough data available
Ticket creation user experience
Freshdesk
8.9
GrooveHQ
9.2
HubSpot Service Hub
Not enough data available
Ticket response user experience
Freshdesk
8.8
GrooveHQ
9.0
HubSpot Service Hub
Not enough data available
Knowledge Share
Knowledge Base
Freshdesk
8.8
GrooveHQ
8.7
HubSpot Service Hub
8.3
Searchable Articles
Freshdesk
8.6
GrooveHQ
8.9
HubSpot Service Hub
8.5
Community Forums
Freshdesk
8.4
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Interactive FAQs & Forums
Freshdesk
8.5
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Interaction
Web Portals
Freshdesk
7.2
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Forum to Reponse
Freshdesk
8.5
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Tickets and Tagging
Freshdesk
8.8
GrooveHQ
9.8
HubSpot Service Hub
Not enough data available
Live Chat
Freshdesk
8.8
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Communication Channels
Customer Portal
Freshdesk
8.6
GrooveHQ
8.6
HubSpot Service Hub
Not enough data available
Email to Case
Freshdesk
9.0
GrooveHQ
9.4
HubSpot Service Hub
9.0
Chat/Live Support
Freshdesk
8.5
GrooveHQ
6.7
HubSpot Service Hub
Not enough data available
Social Integration
Freshdesk
8.2
GrooveHQ
8.5
HubSpot Service Hub
Not enough data available
Call Center
Make, Receive, and Record Calls
Freshdesk
8.3
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Customer and Contacts Database
Freshdesk
8.0
GrooveHQ
8.7
HubSpot Service Hub
Not enough data available
Products and Version Tracking
Freshdesk
8.2
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Call Scripting
Freshdesk
8.2
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Interactive Voice Response (IVR)
Freshdesk
8.4
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Self Service/Community
Forums
Freshdesk
8.3
GrooveHQ
8.0
HubSpot Service Hub
Not enough data available
Knowledge Base
Freshdesk
8.5
GrooveHQ
8.8
HubSpot Service Hub
8.0
Ideas/Feedback
Freshdesk
8.4
GrooveHQ
8.3
HubSpot Service Hub
Not enough data available
Q&A
Freshdesk
8.6
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Reporting & Analytics
Social Monitoring
Freshdesk
8.2
GrooveHQ
6.4
HubSpot Service Hub
Not enough data available
Reporting
Freshdesk
7.8
GrooveHQ
6.9
HubSpot Service Hub
8.7
Dashboards
Freshdesk
8.2
GrooveHQ
7.4
HubSpot Service Hub
9.0
Platform
ITIL Compliance
Freshdesk
8.3
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Mobile User Support
Freshdesk
8.1
GrooveHQ
4.0
HubSpot Service Hub
Not enough data available
Customization
Freshdesk
8.0
GrooveHQ
6.7
HubSpot Service Hub
Not enough data available
User, Role, and Access Management
Freshdesk
8.5
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Internationalization
Freshdesk
8.1
GrooveHQ
7.7
HubSpot Service Hub
Not enough data available
Performance & Reliability
Freshdesk
8.8
GrooveHQ
7.1
HubSpot Service Hub
Not enough data available
Integration APIs
Freshdesk
8.2
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.7%
75.9%
61.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
24.1%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.9%
0%
5.6%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
GrooveHQ
Small-Business
75.9%
Mid-Market
24.1%
Enterprise
0%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%

Reviewers' Industry

 
Information Technology and Services
20.4%
Computer Software
26.7%
Marketing and Advertising
28.0%
 
Computer Software
13.9%
Internet
11.1%
Telecommunications
8.0%
 
Internet
5.9%
Fund-Raising
6.7%
Mechanical or Industrial Engineering
8.0%
 
Education Management
3.7%
Marketing and Advertising
4.4%
Legal Services
8.0%
 
E-Learning
3.4%
Management Consulting
4.4%
Primary/Secondary Education
4.0%
 
Other
52.6%
Other
46.7%
Other
44.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
GrooveHQ
Computer Software
26.7%
Internet
11.1%
Fund-Raising
6.7%
Marketing and Advertising
4.4%
Management Consulting
4.4%
Other
46.7%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Andrea C.
User in Events Services

The team at Groove is very intentional about their tool and very generous with their insights. The tool itself is very easy to use, has great features and a clean look. I love the different mail boxes, snooze feature, canned responses, ability to change...

G2 User

The platform is easy to use and is intuitive for both the end user and support team

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

GrooveHQ
Most Helpful Favorable Review
Andrea C.
User in Events Services

The team at Groove is very intentional about their tool and very generous with their insights. The tool itself is very easy to use, has great features and a clean look. I love the different mail boxes, snooze feature, canned responses, ability to change...

Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

HubSpot Service Hub
Most Helpful Favorable Review
G2 User

The platform is easy to use and is intuitive for both the end user and support team

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Screenshots

 
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Videos

 
No videos providedNo videos provided
Freshdesk
GrooveHQ
No videos provided
HubSpot Service Hub
No videos provided

Downloads

GrooveHQ
No downloads provided
HubSpot Service Hub
No downloads provided
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