# Freshdesk, Glia vs LivePerson Comparison

| | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.8 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 3,750 | 87 | 207 | 
| **Largest Market Segment** | Small-Business (48.6% of reviews) | Mid-Market (72.2% of reviews) | Mid-Market (43.3% of reviews) | 
| **Entry Level Price** | $19.00 1 User per month billed annually Per Month | $$$ Contact Us | Contact Us | 

---
## Top Pros & Cons

### Freshdesk

Pros:
- Ease of Use (223 reviews)
- Features (158 reviews)

Cons:
- Missing Features (69 reviews)
- Limited Features (62 reviews)

### Glia

Pros:
- Customer Support (38 reviews)
- Helpful (38 reviews)

Cons:
- Missing Features (13 reviews)
- Integration Issues (8 reviews)

### LivePerson

Pros:
- Features (35 reviews)
- Ease of Use (31 reviews)

Cons:
- Learning Curve (21 reviews)
- Complexity (14 reviews)

---
## Ratings Comparison
| Rating | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
  | **Meets Requirements** | 8.6 (3281 reviews) | 9.3 (52 reviews) | 8.5 (167 reviews) | 
  | **Ease of Use** | 8.9 (3305 reviews) | 9.7 (68 reviews) | 8.4 (169 reviews) | 
  | **Ease of Setup** | 8.6 (2361 reviews) | 9.3 (59 reviews) | 8.0 (95 reviews) | 
  | **Ease of Admin** | 8.7 (2199 reviews) | 9.1 (46 reviews) | 8.1 (79 reviews) | 
  | **Quality of Support** | 8.7 (3180 reviews) | 9.5 (52 reviews) | 8.3 (165 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (2122 reviews) | 9.6 (46 reviews) | 8.0 (81 reviews) | 
  | **Product Direction (% positive)** | 8.8 (3250 reviews) | 9.8 (50 reviews) | 5.6 (163 reviews) | 

---
## Pricing

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

### Glia

#### Entry-Level Pricing

Plan: Glia Digital Customer Service Platform

Price: $$$ Contact Us

Description: Glia provides solutions for all customer interactions. To learn more about pricing for Glia's Digital-First Customer Service solutions, please contact Glia at: https://www.glia.com/contact-us


[Learn more about Glia](https://www.g2.com/products/glia/reviews)

#### Free Trial

No

### LivePerson

#### Entry-Level Pricing

Plan: Bronze

Price: Contact Us

Description: Boost agent efficiency with a messaging-first workspace

Key Features:
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat.  X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.

[Browse all 3 editions](https://www.g2.com/products/liveperson/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.2/10 | 2592 |
| **Glia** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Ticket and Case Management

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Ticket creation user experience** | 8.9 (2253 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Ticket response user experience** | 8.8 (2265 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Workflow** | 8.5 (2193 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Response Automation** | 8.5 (2069 reviews) ✓ Verified | Not enough data | Not enough data | 
| **SLA Management** | 8.3 (1810 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Attachments/Screencasts** | 8.5 (2095 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Ticket Collaboration** | 8.7 (2028 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customer and Contacts Database** | 8.3 (1379 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **AI Text Generation** | 7.3 (331 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.4 (325 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.2 (58 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 6.9 (57 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.2 (56 reviews) | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Customer Portal** | 8.6 (1927 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Email to Case** | 8.9 (2090 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Chat/Live Support** | 8.4 (1317 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Social Integration** | 8.0 (1191 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Voice** | 7.9 (937 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Platform

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Mobile User Support** | 8.1 (1161 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Customization ** | 8.1 (1662 reviews) ✓ Verified | 8.6 (33 reviews) | 7.6 (31 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.6 (1551 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Integration** | 8.3 (1157 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Reporting** | 8.0 (1882 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Dashboards** | 8.3 (1968 reviews) ✓ Verified | Not enough data | Not enough data | 

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **Glia** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Core Conversational Capabilities - AI Chatbots

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | Not enough data | 

#### Data

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Reliability** | Not enough data | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | Not enough data | 

#### Interaction

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Complex Query Handling** | Not enough data | Not enough data | Not enough data | 
| **Natural Conversation** | Not enough data | Not enough data | Not enough data | 
| **Understanding** | Not enough data | Not enough data | Not enough data | 
| **Context Management** | Not enough data | Not enough data | Not enough data | 
| **Customizability** | Not enough data | Not enough data | Not enough data | 

#### Task & Flow Management - AI Chatbots

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | Not enough data | 

#### Learning

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **User Interaction Learning** | Not enough data | Not enough data | Not enough data | 
| **Error Learning** | Not enough data | Not enough data | Not enough data | 

#### Deployment & Embedding - AI Chatbots

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | Not enough data | 

#### Content Generation

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Creativity** | Not enough data | Not enough data | Not enough data | 
| **Content Accuracy** | Not enough data | Not enough data | Not enough data | 

#### Admin & Configuration - AI Chatbots

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | Not enough data | 

#### System

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **API Flexibility** | Not enough data | Not enough data | Not enough data | 
| **Update Frequency and Utility** | Not enough data | Not enough data | Not enough data | 
| **Cross-Platform Compatibility	** | Not enough data | Not enough data | Not enough data | 
| **Software Integration** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - AI Chatbots

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Monitoring & Improvement - AI Chatbots

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **Glia** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Messenger

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Sequencing** | Not enough data | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Social Media** | Not enough data | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | Not enough data | 

#### Customers

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Targeting** | Not enough data | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **Glia** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Call Analytics

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Call Recording** | Not enough data | Not enough data | Not enough data | 
| **Machine Learning** | Not enough data | Not enough data | Not enough data | 
| **Call Analysis** | Not enough data | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Customer Scoring** | Not enough data | Not enough data | Not enough data | 
| **Speech-to-Text** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.0/10 | 405 |
| **Glia** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Channels

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Multi-Channel Coverage** | 8.4 (358 reviews) | Not enough data | Not enough data | 
| **Open Listening** | 8.0 (335 reviews) | Not enough data | Not enough data | 
| **Physical Media** | 7.5 (324 reviews) | Not enough data | Not enough data | 

#### Design

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Communications Strategy Development** | 8.2 (331 reviews) | Not enough data | Not enough data | 
| **Create Content** | 7.8 (335 reviews) | Not enough data | Not enough data | 
| **Personalization** | 8.3 (356 reviews) | Not enough data | Not enough data | 
| **Inbound Identification** | 8.3 (344 reviews) | Not enough data | Not enough data | 
| **Regulatory Compliance** | 8.4 (332 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **AI Text Generation** | 7.7 (263 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.7 (264 reviews) | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 293 |
| **Glia** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Usability

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **All-Employee Access** | 8.7 (263 reviews) | Not enough data | Not enough data | 
| **Supporting Documents** | 8.7 (259 reviews) | Not enough data | Not enough data | 
| **Two-Way Communication** | 8.8 (251 reviews) | Not enough data | Not enough data | 

#### Reporting

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Priority Case Alerts** | 8.6 (245 reviews) | Not enough data | Not enough data | 
| **Trend Analysis** | 8.5 (241 reviews) | Not enough data | Not enough data | 
| **Performance Monitoring** | 8.6 (253 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **AI Text Generation** | 7.5 (178 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.5 (178 reviews) | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.3/10 | 269 |
| **Glia** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Productivity Tools

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Notes** | 8.9 (237 reviews) | Not enough data | Not enough data | 
| **Internal Discussion** | 8.7 (222 reviews) | Not enough data | Not enough data | 
| **Assignments and Tasks** | 8.6 (225 reviews) | Not enough data | Not enough data | 
| **Workflows** | 8.7 (229 reviews) | Not enough data | Not enough data | 
| **Templates** | 8.7 (232 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.3 (209 reviews) | Not enough data | Not enough data | 
| **Tagging System** | 8.7 (227 reviews) | Not enough data | Not enough data | 

#### Analytics

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Trends** | 8.3 (204 reviews) | Not enough data | Not enough data | 
| **Performance Tracking** | 8.5 (214 reviews) | Not enough data | Not enough data | 
| **Email Tracking** | 8.6 (212 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.9 (12 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.1 (14 reviews) | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **Glia** | 7.2/10 | 8 |
| **LivePerson** | N/A | N/A |

#### Quality Assurance

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Evaluation** | Not enough data | 9.5 (7 reviews) | Not enough data | 
| **Calibration** | Not enough data | 6.2 (7 reviews) | Not enough data | 
| **Reports** | Not enough data | 8.8 (7 reviews) | Not enough data | 

#### Engagement

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Feedback** | Not enough data | 6.3 (8 reviews) | Not enough data | 
| **Dashboards** | Not enough data | 5.4 (8 reviews) | Not enough data | 
| **Training** | Not enough data | Feature Not Available | Not enough data | 

#### Performance

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Integrations** | Not enough data | 6.4 (6 reviews) | Not enough data | 
| **Compliance** | Not enough data | 7.6 (7 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **Glia** | 8.4/10 | 18 |
| **LivePerson** | N/A | N/A |

#### Channels

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Voice** | Not enough data | 9.3 (15 reviews) | Not enough data | 
| **Social** | Not enough data | 7.2 (13 reviews) | Not enough data | 
| **Web Chat** | Not enough data | 9.6 (17 reviews) | Not enough data | 
| **Mobile SMS** | Not enough data | 7.8 (13 reviews) | Not enough data | 
| **Email** | Not enough data | 6.5 (14 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.2 (6 reviews) | Not enough data | 

#### Functions

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Session Routing** | Not enough data | 8.9 (14 reviews) | Not enough data | 
| **Session Queuing** | Not enough data | 9.6 (14 reviews) | Not enough data | 
| **Concurrent Calling** | Not enough data | 9.4 (11 reviews) | Not enough data | 
| **Speech Analytics** | Not enough data | 8.2 (10 reviews) | Not enough data | 
| **Auto Dialer** | Not enough data | 6.8 (12 reviews) | Not enough data | 
| **IVR** | Not enough data | 8.6 (13 reviews) | Not enough data | 
| **Inbound Screen Pop** | Not enough data | 8.3 (13 reviews) | Not enough data | 
| **Persistent Data** | Not enough data | 8.7 (13 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Administrative

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Session Summary Notes** | Not enough data | 8.6 (16 reviews) | Not enough data | 
| **Administrator Access** | Not enough data | 9.2 (16 reviews) | Not enough data | 
| **Reporting & Dashboards** | Not enough data | 9.1 (17 reviews) | Not enough data | 
| **Session Recording** | Not enough data | 9.4 (16 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | Not enough data | 7.8 (13 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **Glia** | N/A | N/A |
| **LivePerson** | 8.4/10 | 70 |

#### Responses

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 8.1 (55 reviews) | 
| **Route To Human** | Not enough data | Not enough data | 8.1 (58 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 8.3 (59 reviews) | 

#### Automation - AI Agents

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 8.6 (55 reviews) | 
| **Integration** | Not enough data | Not enough data | 8.7 (23 reviews) | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 8.1 (56 reviews) | 

#### Autonomy -  AI Agents

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.7 (5 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.7 (5 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **Glia** | N/A | N/A |
| **LivePerson** | 8.7/10 | 26 |

#### Responses

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | 8.6 (14 reviews) | 
| **Control** | Not enough data | Not enough data | 8.6 (14 reviews) | 
| **Route To Human** | Not enough data | Not enough data | 8.7 (17 reviews) | 
| **Menu bars** | Not enough data | Not enough data | 8.6 (13 reviews) | 
| **Drip sequences** | Not enough data | Not enough data | 8.7 (10 reviews) | 

#### Platform

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | 9.2 (15 reviews) | 
| **Integrations** | Not enough data | Not enough data | 9.0 (13 reviews) | 
| **Branding** | Not enough data | Not enough data | 8.7 (15 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.0 (15 reviews) | 
| **A/B testing** | Not enough data | Not enough data | 8.6 (12 reviews) | 
| **Role-based access** | Not enough data | Not enough data | 9.0 (12 reviews) | 
| **Collection of information** | Not enough data | Not enough data | 8.6 (12 reviews) | 

#### Generative AI

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.5 (9 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.9 (9 reviews) | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **Glia** | 9.4/10 | 25 |
| **LivePerson** | N/A | N/A |

#### Administration

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Access Control** | Not enough data | 9.3 (20 reviews) | Not enough data | 
| **Web Page Navigation** | Not enough data | 9.0 (21 reviews) | Not enough data | 
| **Real Time Assistance** | Not enough data | 9.7 (24 reviews) | Not enough data | 

#### Security

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Data Security** | Not enough data | 9.4 (22 reviews) | Not enough data | 
| **Data Masking** | Not enough data | 9.4 (21 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 500 |
| **Glia** | N/A | N/A |
| **LivePerson** | 8.2/10 | 26 |

#### Conversational Platform

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Personalization** | 8.3 (432 reviews) | Not enough data | 6.9 (19 reviews) | 
| **Omnichannel** | 8.3 (378 reviews) | Not enough data | 8.2 (19 reviews) | 
| **Contextual Engagement** | 8.3 (371 reviews) | 9.3 (5 reviews) | 8.2 (16 reviews) | 
| **Proactive Engagement** | 8.4 (307 reviews) | Not enough data | 8.5 (19 reviews) | 

#### Support Automation

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Intelligent Routing** | 8.4 (388 reviews) | 9.7 (5 reviews) | 8.0 (18 reviews) | 
| **Seamless Escalation** | 8.4 (408 reviews) | 9.7 (5 reviews) | 8.1 (19 reviews) | 
| **Transcripts** | 8.3 (373 reviews) | 9.3 (5 reviews) | 8.7 (20 reviews) | 
| **Self-Serve Support** | 8.2 (314 reviews) | Not enough data | 8.0 (20 reviews) | 

#### Generative AI

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **AI Text Generation** | 7.4 (207 reviews) | Feature Not Available | 8.3 (10 reviews) | 
| **AI Text Summarization** | 7.4 (203 reviews) | Feature Not Available | 8.7 (10 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **Glia** | 9.2/10 | 8 |
| **LivePerson** | N/A | N/A |

#### Platform

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Omnichannel** | Not enough data | 8.8 (8 reviews) | Not enough data | 
| **Mobile Access** | Not enough data | 8.1 (8 reviews) | Not enough data | 
| **Queue Management** | Not enough data | 9.2 (8 reviews) | Not enough data | 
| **Call Routing** | Not enough data | 9.6 (8 reviews) | Not enough data | 
| **Call Back** | Not enough data | 9.6 (8 reviews) | Not enough data | 
| **IVR** | Not enough data | 9.5 (7 reviews) | Not enough data | 
| **Automatic Call Distribution** | Not enough data | 9.5 (7 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Call Monitoring** | Not enough data | 9.6 (8 reviews) | Not enough data | 
| **Performance Evaluation** | Not enough data | 8.8 (8 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Administrative

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Call Recording** | Not enough data | 9.6 (8 reviews) | Not enough data | 
| **Reporting & Dashboards** | Not enough data | 9.2 (8 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **Glia** | N/A | N/A |
| **LivePerson** | 8.7/10 | 19 |

#### Customer Support

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | 8.6 (11 reviews) | 
| **Speech** | Not enough data | Not enough data | 8.9 (9 reviews) | 
| **Knowledge Base** | Not enough data | Not enough data | 8.6 (11 reviews) | 

#### Automation

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 9.2 (10 reviews) | 
| **Customization** | Not enough data | Not enough data | 8.6 (11 reviews) | 
| **Intelligent Routing** | Not enough data | Not enough data | 8.5 (11 reviews) | 

#### Artificial Intelligence

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | 8.3 (12 reviews) | 
| **Language** | Not enough data | Not enough data | 8.8 (11 reviews) | 
| **Conversational AI** | Not enough data | Not enough data | 8.8 (12 reviews) | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **Glia** | N/A | N/A |
| **LivePerson** | 9.1/10 | 13 |

#### Generative AI

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 9.0 (8 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 9.2 (8 reviews) | 

#### Agentic AI - Bot Platforms

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 1886 |
| **Glia** | 8.8/10 | 43 |
| **LivePerson** | 8.1/10 | 45 |

#### Generative AI

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **AI Text Generation** | 7.8 (116 reviews) | 9.3 (14 reviews) | 7.6 (9 reviews) | 
| **AI Text Summarization** | 7.9 (114 reviews) | 9.3 (15 reviews) | 8.0 (9 reviews) | 
| **AI Text-to-Speech** | 7.6 (113 reviews) | 8.2 (13 reviews) | 7.8 (9 reviews) | 

#### Communication

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Pop-up Chat** | 8.8 (583 reviews) ✓ Verified | 9.5 (37 reviews) | 9.0 (36 reviews) ✓ Verified | 
| **Notifications** | 8.7 (601 reviews) ✓ Verified | 9.5 (33 reviews) | 8.8 (34 reviews) ✓ Verified | 
| **Targeted Emails** | 8.7 (494 reviews) ✓ Verified | 6.8 (19 reviews) | 7.2 (19 reviews) | 
| **In-App Messaging** | 8.5 (199 reviews) | 9.1 (27 reviews) | 8.6 (28 reviews) ✓ Verified | 
| **Co-Browsing** | 8.2 (202 reviews) | 9.5 (30 reviews) | 8.4 (15 reviews) ✓ Verified | 

####  Internal Use

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Customization ** | 8.1 (1662 reviews) ✓ Verified | 8.6 (33 reviews) | 7.6 (31 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.6 (203 reviews) | 9.4 (30 reviews) | 7.9 (26 reviews) ✓ Verified | 
| **Lead Development** | 8.2 (186 reviews) | 8.4 (23 reviews) | 8.4 (22 reviews) ✓ Verified | 
| **Knowledge Base** | 8.8 (558 reviews) ✓ Verified | 8.2 (26 reviews) | 7.7 (27 reviews) ✓ Verified | 
| **Team Inbox ** | 8.8 (519 reviews) ✓ Verified | 8.1 (22 reviews) | 8.8 (23 reviews) ✓ Verified | 
| **Customer Profiles** | 8.6 (547 reviews) ✓ Verified | 8.7 (23 reviews) | 7.5 (29 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 1122 |
| **Glia** | 8.9/10 | 16 |
| **LivePerson** | 8.1/10 | 21 |

#### Generative AI

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **AI Text Summarization** | 7.9 (139 reviews) | 9.4 (8 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Knowledge Base** | 8.7 (959 reviews) | 9.0 (14 reviews) | 8.3 (16 reviews) | 
| **Searchable Articles** | 8.6 (911 reviews) | 9.2 (14 reviews) | 8.0 (9 reviews) | 
| **Community Forums** | 8.3 (682 reviews) | 7.8 (12 reviews) | 7.5 (8 reviews) | 
| **Mobile Optimization** | 8.2 (238 reviews) | 8.8 (11 reviews) | 8.2 (11 reviews) | 
| **Personalization** | 8.4 (255 reviews) | 8.9 (11 reviews) | 7.8 (12 reviews) | 

#### Self-Service Platform

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Branding** | 8.5 (253 reviews) | 9.8 (14 reviews) | 7.9 (12 reviews) | 
| **Automation** | 8.6 (260 reviews) | 8.8 (13 reviews) | 8.2 (12 reviews) | 
| **Artificial Intelligence** | 8.0 (220 reviews) | 8.3 (14 reviews) | 8.3 (12 reviews) | 
| **Integrations** | 8.4 (237 reviews) | 9.1 (15 reviews) | 8.3 (9 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.7 (16 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.7 (15 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.9 (16 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 7.7 (17 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.6 (17 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.6 (16 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.8 (16 reviews) | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.7/10 | 532 |
| **Glia** | N/A | N/A |
| **LivePerson** | 7.8/10 | 13 |

#### Generative AI

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **AI Text Generation** | 8.2 (79 reviews) | Not enough data | 8.0 (5 reviews) | 
| **AI Text Summarization** | 8.0 (79 reviews) | Not enough data | 7.7 (5 reviews) | 

#### Process

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Mentions** | 8.6 (163 reviews) | Not enough data | 7.7 (5 reviews) | 
| **Tickets** | 9.3 (485 reviews) | Not enough data | 7.6 (7 reviews) | 
| **Macros** | 8.6 (372 reviews) | Not enough data | 7.5 (6 reviews) | 

#### Channels

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Email** | 9.2 (480 reviews) | Not enough data | 7.4 (7 reviews) | 
| **Social** | 8.7 (416 reviews) | Not enough data | 8.1 (8 reviews) | 
| **Live Chat** | 8.8 (377 reviews) | Not enough data | 8.1 (6 reviews) | 
| **Phone** | 8.5 (341 reviews) | Not enough data | 7.8 (6 reviews) | 
| **Text** | 8.3 (59 reviews) | Not enough data | 8.1 (6 reviews) | 

#### Insight

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Surveys** | 8.6 (383 reviews) | Not enough data | 8.1 (6 reviews) | 
| **Reporting** | 8.7 (170 reviews) | Not enough data | 7.6 (7 reviews) | 
| **Visitor Activity** | 8.6 (374 reviews) | Not enough data | 7.9 (7 reviews) | 
| **Help Desk** | 9.1 (446 reviews) | Not enough data | 8.1 (7 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 7.7/10 | 91 |
| **Glia** | 9.8/10 | 8 |
| **LivePerson** | N/A | N/A |

#### Generative AI

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **AI Text Generation** | 7.8 (87 reviews) | 9.8 (8 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (85 reviews) | 9.6 (8 reviews) | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **Glia** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Automation

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 

#### Autonomy

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **Glia** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Document Processing** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **Glia** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **Glia** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **Glia** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 14 |
| **Glia** | N/A | N/A |
| **LivePerson** | 9.2/10 | 23 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Automated Ticket Resolution** | 8.9 (9 reviews) | Not enough data | 9.2 (6 reviews) | 
| **Contextual Response Generation** | 8.5 (9 reviews) | Not enough data | 9.2 (6 reviews) | 
| **Sentiment Analysis** | 8.3 (9 reviews) | Not enough data | 9.2 (6 reviews) | 
| **Knowledge Base Utilization** | 8.5 (9 reviews) | Not enough data | 9.2 (6 reviews) | 
| **Multilingual Support** | 8.0 (9 reviews) | Not enough data | 9.2 (6 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Proactive Customer Outreach** | 8.0 (9 reviews) | Not enough data | 9.4 (6 reviews) | 
| **Feedback Collection** | 8.7 (10 reviews) | Not enough data | 9.2 (6 reviews) | 
| **Escalation Handling** | 8.7 (10 reviews) | Not enough data | 9.2 (6 reviews) | 
| **Workflow Optimization** | 8.5 (10 reviews) | Not enough data | 8.8 (8 reviews) | 

#### Automation

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Customer Interaction Automation** | 9.3 (9 reviews) | Not enough data | 9.3 (10 reviews) | 
| **Feedback Collection** | 8.7 (9 reviews) | Not enough data | 9.2 (6 reviews) | 
| **Document Processing** | 9.1 (9 reviews) | Not enough data | 9.2 (6 reviews) | 

#### Autonomy

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Independent Decision Making** | 6.9 (9 reviews) | Not enough data | 9.2 (6 reviews) | 
| **Adaptive Responses** | 8.3 (9 reviews) | Not enough data | 9.4 (6 reviews) | 
| **Task Execution** | 8.3 (9 reviews) | Not enough data | 9.4 (6 reviews) | 
| **Problem Solving** | 8.0 (9 reviews) | Not enough data | 9.4 (6 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **Glia** | N/A | N/A |
| **LivePerson** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Freshdesk (5):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)

**Unique to Glia (8):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)

**Unique to LivePerson (12):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [SAP Store Software](https://www.g2.com/categories/sap-store), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshdesk | Glia | LivePerson | 
|---|---|---|---|
| **Small-Business** | 48.6% | 19.0% | 20.0% | 
| **Mid-Market** | 39.7% | 72.2% | 43.3% | 
| **Enterprise** | 11.7% | 8.9% | 36.7% | 

### By Industry

#### Freshdesk

- **Information Technology and Services:** 17.1%
- **Computer Software:** 12.7%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.8%
- **Retail:** 3.2%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.6%

#### Glia

- **Banking:** 53.2%
- **Financial Services:** 35.4%
- **Insurance:** 7.6%
- **Oil & Energy:** 1.3%
- **Luxury Goods & Jewelry:** 1.3%
- **Information Technology and Services:** 1.3%

#### LivePerson

- **Internet:** 14.9%
- **Retail:** 14.4%
- **Telecommunications:** 7.7%
- **Information Technology and Services:** 5.5%
- **Computer Software:** 4.4%
- **Financial Services:** 4.4%
- **Insurance:** 3.9%
- **Apparel & Fashion:** 2.8%
- **Automotive:** 2.8%
- **Outsourcing/Offshoring:** 2.8%
- **Other:** 36.5%

---
## Alternatives

### Alternatives to Freshdesk

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2468 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7638 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7341 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)

### Alternatives to Glia

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7341 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2108 reviews)

### Alternatives to LivePerson

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (739 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) — 4.4/5 stars (453 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7341 reviews)

---
## Top Discussions

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [What is the difference between freshdesk and Freshservice?](https://www.g2.com/discussions/what-is-the-difference-between-freshdesk-and-freshservice) — 2 comments
  > **Top comment:** "Freshdesk and Freshservice are both customer support and helpdesk software solutions developed by Freshworks Inc. These platforms cater to different aspects..."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"

### Glia

- Title: [What is call center software for banks?](https://www.g2.com/discussions/what-is-call-center-software-for-banks) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Banking call center software is a specialized communication system that lets financial institutions handle customer service interactions efficiently. Banking..."
- Title: [How easy is integrating Glia’s voice chat and AI voice solutions with existing systems?](https://www.g2.com/discussions/how-easy-is-integrating-glia-s-voice-chat-and-ai-voice-solutions-with-existing-systems) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Glia offers pre-built integrations and a ChannelLess® Architecture that seamlessly connects voice, digital, and AI channels with your existing tech stack...."
- Title: [What makes Glia’s AI voice solutions different from traditional contact center technologies?](https://www.g2.com/discussions/what-makes-glia-s-ai-voice-solutions-different-from-traditional-contact-center-technologies) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Glia’s AI voice solutions unify human and AI interactions on one platform, offering predictive routing, cognitive quality management, and AI-powered..."
- Title: [Can Glia’s voice chat solutions handle high call volumes effectively?](https://www.g2.com/discussions/can-glia-s-voice-chat-solutions-handle-high-call-volumes-effectively) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, Glia’s Virtual Assistant manages over 900 banking user journeys, containing high-volume inquiries through AI automation. It personalizes greetings,..."
- Title: [How do AI voice solutions from Glia enhance agent productivity and customer satisfaction?](https://www.g2.com/discussions/how-do-ai-voice-solutions-from-glia-enhance-agent-productivity-and-customer-satisfaction) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Glia’s AI voice solutions act as agent co-pilots, providing real-time coaching, summarizing customer history, and automating post-call tasks. This AI..."

### LivePerson

- Title: [how to use canned responses in LIveEngage if the hot keys combination is not working](https://www.g2.com/discussions/4254-how-to-use-canned-responses-in-liveengage-if-the-hot-keys-combination-is-not-working) — 2 comments, 1 upvote
  > **Top comment:** "I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshdesk-vs-glia-vs-liveperson)