Compare Freshdesk and Glia
Featured Products
At a Glance
Market Segments
Small-Business (48.7% of reviews)
Mid-Market (72.2% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
$$$ Contact Us
Freshdesk
Star Rating
(3,738)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plans
Glia
Star Rating
(87)4.8 out of 5
Market Segments
Mid-Market (72.2% of reviews)
Pros & Cons
Entry-Level Pricing
$$$ Contact Us
Learn more about Glia
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in providing a structured and efficient ticket management system, with automation features that significantly reduce manual work for customer support teams. Users appreciate the customization options that allow them to tailor workflows to their specific needs, making it easier to centralize communication.
- Users say that Glia stands out for its exceptional customer support, with many praising the team for their responsiveness and helpfulness. Reviewers highlight the effectiveness of the screenshare feature, which has been a game changer for user interactions, enhancing the overall customer experience.
- According to verified reviews, Freshdesk is noted for its user-friendly interface, which makes it easy for new hires to get up to speed quickly. Users mention that agents typically do not require extensive training to handle tickets efficiently, contributing to a smoother onboarding process.
- Reviewers mention that Glia's technology is of high quality, particularly its recording and analytics functions, which are considered superior to other options. The seamless setup process is frequently highlighted, making it an attractive choice for businesses looking for quick implementation.
- G2 reviewers report that while Freshdesk has a broader market presence and a higher overall satisfaction score, Glia's focus on mid-market clients allows it to cater specifically to their needs, with features that resonate well with this segment, such as advanced AI capabilities.
- Users say that Freshdesk's clean interface and easy navigation significantly reduce stress when managing multiple customer queries, thanks to features like ticket automation and SLA management. In contrast, Glia's voice assistant is seen as a promising tool that could enhance user support, although it is still in the demo phase for many users.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Glia
Glia Digital Customer Service Platform
$$$
Contact Us
Glia provides solutions for all customer interactions. To learn more about pricing for Glia's Digital-First Customer Service solutions, please contact Glia at: https://www.glia.com/contact-us
Free Trial
Freshdesk
Free Trial is available
Glia
No trial information availableRatings
Meets Requirements
8.6
3,274
9.3
52
Ease of Use
8.9
3,296
9.7
68
Ease of Setup
8.6
2,352
9.3
59
Ease of Admin
8.7
2,199
9.1
46
Quality of Support
8.7
3,172
9.5
52
Has the product been a good partner in doing business?
8.8
2,122
9.6
46
Product Direction (% positive)
8.8
3,242
9.8
50
Features by Category
Ticket and Case Management
8.9
2247
|
Verified
Not enough data
8.8
2260
|
Verified
Not enough data
8.5
2188
|
Verified
Not enough data
8.5
2065
|
Verified
Not enough data
8.3
1808
|
Verified
Not enough data
8.5
2092
|
Verified
Not enough data
8.7
2024
|
Verified
Not enough data
8.3
1376
|
Verified
Not enough data
Generative AI
7.3
329
Not enough data
7.4
325
Not enough data
Agentic AI - Help Desk
7.1
57
Not enough data
6.8
56
Not enough data
7.3
57
Not enough data
Communication Channels
8.6
1925
|
Verified
Not enough data
8.9
2089
|
Verified
Not enough data
8.4
1315
|
Verified
Not enough data
8.0
1190
|
Verified
Not enough data
7.9
935
|
Verified
Not enough data
Platform
8.1
1158
|
Verified
Not enough data
8.1
1660
|
Verified
8.6
33
8.6
1548
|
Verified
Not enough data
8.3
1153
|
Verified
Not enough data
8.0
1877
|
Verified
Not enough data
8.3
1964
|
Verified
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Channels
8.4
357
Not enough data
8.0
333
Not enough data
7.5
322
Not enough data
Design
8.2
331
Not enough data
7.8
334
Not enough data
8.3
356
Not enough data
8.3
344
Not enough data
8.4
331
Not enough data
Generative AI
7.7
262
Not enough data
7.7
262
Not enough data
Usability
8.8
264
Not enough data
8.7
260
Not enough data
8.8
251
Not enough data
Reporting
8.6
246
Not enough data
8.5
241
Not enough data
8.6
254
Not enough data
Generative AI
7.5
178
Not enough data
7.5
178
Not enough data
Quality Assurance
Not enough data
9.5
7
Not enough data
6.2
7
Not enough data
8.8
7
Engagement
Not enough data
6.3
8
Not enough data
5.4
8
Not enough data
Feature Not Available
Performance
Not enough data
6.4
6
Not enough data
7.6
7
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.3
15
Not enough data
7.2
13
Not enough data
9.6
17
Not enough data
7.8
13
Not enough data
6.5
14
Generative AI
Not enough data
7.2
6
Functions
Not enough data
8.9
14
Not enough data
9.6
14
Not enough data
9.4
11
Not enough data
8.2
10
Not enough data
6.8
12
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
8.7
13
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.6
16
Not enough data
9.2
16
Not enough data
9.1
17
Not enough data
9.4
16
Not enough data
7.8
13
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.3
20
Not enough data
9.0
21
Not enough data
9.7
24
Security
Not enough data
9.4
22
Not enough data
9.4
21
Conversational Platform
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
9.3
5
8.4
307
Not enough data
Support Automation
8.4
388
9.7
5
8.4
408
9.7
5
8.3
373
9.3
5
8.2
314
Not enough data
Generative AI
7.4
207
Feature Not Available
7.4
203
Feature Not Available
Platform
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
9.2
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.5
7
Not enough data
9.5
7
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
9.6
8
Not enough data
8.8
8
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.6
8
Not enough data
9.2
8
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.8
116
9.3
14
7.9
114
9.3
15
7.6
113
8.2
13
Communication
8.8
583
|
Verified
9.5
37
8.7
601
|
Verified
9.5
33
8.7
494
|
Verified
6.8
19
8.5
199
9.1
27
8.2
202
9.5
30
Internal Use
8.1
1660
|
Verified
8.6
33
8.6
203
9.4
30
8.2
186
8.4
23
8.8
558
|
Verified
8.2
26
8.8
519
|
Verified
8.1
22
8.6
547
|
Verified
8.7
23
Generative AI
7.9
139
9.4
8
Self-Service Experience
8.7
959
9.0
14
8.6
911
9.2
14
8.3
682
7.8
12
8.2
238
8.8
11
8.4
255
8.9
11
Self-Service Platform
8.5
253
9.8
14
8.6
260
8.8
13
8.0
220
8.3
14
8.4
237
9.1
15
Agentic AI - Customer Self-Service
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Not enough data
Generative AI
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Not enough data
Process
8.6(won by default)
162
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
371
Not enough data
Channels
9.2(won by default)
479
Not enough data
8.7(won by default)
415
Not enough data
8.8(won by default)
376
Not enough data
8.5(won by default)
340
Not enough data
8.3(won by default)
58
Not enough data
Insight
8.6(won by default)
382
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Not enough data
Generative AI
7.8
87
9.8
8
7.7
85
9.6
8
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.6
11
Not enough data
Automation
9.3
10
Not enough data
8.8
10
Not enough data
9.1
9
Not enough data
Autonomy
7.2
10
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Glia are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Conversational Support, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as Help Desk, Shared Inbox, Complaint Management, Customer Communications Management, and Social Customer Service
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Glia
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.7%
Financial Services
4.1%
Internet
4.0%
Education Management
3.8%
Other
58.3%
Banking
53.2%
Financial Services
35.4%
Insurance
7.6%
Oil & Energy
1.3%
Luxury Goods & Jewelry
1.3%
Other
1.3%
Alternatives
Discussions
What is the use of freshdesk?
3 Comments
CK
Freshdesk is a Helpdesk web based Software as a Service product. It has many features which include helpdesk, chat, service desk, etc.Read more
What is call center software for banks?
1 Comment
Official Response from Glia
Banking call center software is a specialized communication system that lets financial institutions handle customer service interactions efficiently. Banking...Read more
How easy is integrating Glia’s voice chat and AI voice solutions with existing systems?
1 Comment
Official Response from Glia
Glia offers pre-built integrations and a ChannelLess® Architecture that seamlessly connects voice, digital, and AI channels with your existing tech stack....Read more
What makes Glia’s AI voice solutions different from traditional contact center technologies?
1 Comment
Official Response from Glia
Glia’s AI voice solutions unify human and AI interactions on one platform, offering predictive routing, cognitive quality management, and AI-powered...Read more
