Compare Freshdesk and elevio by Dixa
Featured Products
At a Glance
Market Segments
Small-Business (48.7% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
$119 Month
Freshdesk
Star Rating
(3,738)4.4 out of 5
Market Segments
Small-Business (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plans
elevio by Dixa
Star Rating
(15)4.9 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$119 Month
Browse all 3 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in ticket management, with users highlighting its structured and efficient approach. The automation features significantly reduce manual work for customer support, making it easier for teams to handle multiple queries simultaneously.
- Users say elevio by Dixa offers a seamless experience for creating and sharing articles, which is particularly beneficial for teams looking to empower customers with self-service options. Reviewers appreciate the ability for visitors to find answers independently, enhancing the overall digital experience.
- According to verified reviews, Freshdesk is praised for its user-friendly interface, which allows new hires to quickly adapt without extensive training. This ease of use is a significant advantage for businesses that need to onboard staff rapidly.
- Reviewers mention that elevio by Dixa provides impressive onboarding and agile support, which is particularly valuable for teams with limited developer resources. Users appreciate the straightforward integration process, requiring just a small code snippet to implement the elevio Assistant into their systems.
- G2 reviewers highlight that Freshdesk's customization options allow teams to tailor workflows to their specific needs, which is crucial for maintaining efficient operations. This flexibility is a key factor for many businesses when choosing a support platform.
- Users report that while elevio by Dixa has a strong focus on self-service capabilities, it currently has fewer reviews compared to Freshdesk, which may indicate a less established presence in the market. This could affect the reliability of user experiences and insights for potential buyers.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
elevio by Dixa
Regular
$119
Month
*Billed annually or $149 month-to-month
- 5 Team Members
- Everything in Starter plus:
- Help Desk Integrations
Free Trial
Freshdesk
Free Trial is available
elevio by Dixa
Free Trial is available
Ratings
Meets Requirements
8.6
3,274
9.1
9
Ease of Use
8.9
3,296
9.4
9
Ease of Setup
8.6
2,352
8.9
6
Ease of Admin
8.7
2,199
9.5
7
Quality of Support
8.7
3,172
9.3
9
Has the product been a good partner in doing business?
8.8
2,122
9.3
7
Product Direction (% positive)
8.8
3,242
10.0
9
Features by Category
Ticket and Case Management
8.9
2247
|
Verified
Not enough data
8.8
2260
|
Verified
Not enough data
8.5
2188
|
Verified
Not enough data
8.5
2065
|
Verified
Not enough data
8.3
1808
|
Verified
Not enough data
8.5
2092
|
Verified
Not enough data
8.7
2024
|
Verified
Not enough data
8.3
1376
|
Verified
Not enough data
Generative AI
7.3
329
Not enough data
7.4
325
Not enough data
Agentic AI - Help Desk
7.1
57
Not enough data
6.8
56
Not enough data
7.3
57
Not enough data
Communication Channels
8.6
1925
|
Verified
Not enough data
8.9
2089
|
Verified
Not enough data
8.4
1315
|
Verified
Not enough data
8.0
1190
|
Verified
Not enough data
7.9
935
|
Verified
Not enough data
Platform
8.1
1158
|
Verified
Not enough data
8.1
1660
|
Verified
Not enough data
8.6
1548
|
Verified
Not enough data
8.3
1153
|
Verified
Not enough data
8.0
1877
|
Verified
Not enough data
8.3
1964
|
Verified
Not enough data
Channels
8.4
357
Not enough data
8.0
333
Not enough data
7.5
322
Not enough data
Design
8.2
331
Not enough data
7.8
334
Not enough data
8.3
356
Not enough data
8.3
344
Not enough data
8.4
331
Not enough data
Generative AI
7.7
262
Not enough data
7.7
262
Not enough data
Usability
8.8
264
Not enough data
8.7
260
Not enough data
8.8
251
Not enough data
Reporting
8.6
246
Not enough data
8.5
241
Not enough data
8.6
254
Not enough data
Generative AI
7.5
178
Not enough data
7.5
178
Not enough data
Conversational Platform
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Not enough data
Support Automation
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
207
Not enough data
7.4
203
Not enough data
Generative AI
7.8
116
Not enough data
7.9
114
Not enough data
7.6
113
Not enough data
Communication
8.8
583
|
Verified
Not enough data
8.7
601
|
Verified
Not enough data
8.7
494
|
Verified
Not enough data
8.5
199
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1660
|
Verified
Not enough data
8.6
203
Not enough data
8.2
186
Not enough data
8.8
558
|
Verified
Not enough data
8.8
519
|
Verified
Not enough data
8.6
547
|
Verified
Not enough data
Generative AI
7.9
139
Not enough data
Self-Service Experience
8.7
959
9.8
9
8.6
911
10.0
9
8.3
682
Not enough data
8.2
238
Not enough data
8.4
255
Not enough data
Self-Service Platform
8.5
253
Not enough data
8.6
260
Not enough data
8.0
220
Not enough data
8.4
237
Not enough data
Agentic AI - Customer Self-Service
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Not enough data
Generative AI
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Not enough data
Process
8.6(won by default)
162
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
371
Not enough data
Channels
9.2(won by default)
479
Not enough data
8.7(won by default)
415
Not enough data
8.8(won by default)
376
Not enough data
8.5(won by default)
340
Not enough data
8.3(won by default)
58
Not enough data
Insight
8.6(won by default)
382
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Not enough data
Generative AI
7.8
87
Not enough data
7.7
85
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.6
11
Not enough data
Automation
9.3
10
Not enough data
8.8
10
Not enough data
9.1
9
Not enough data
Autonomy
7.2
10
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and elevio by Dixa are categorized as Customer Self-Service
Unique Categories
elevio by Dixa has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
elevio by Dixa
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.7%
Financial Services
4.1%
Internet
4.0%
Education Management
3.8%
Other
58.3%
Internet
21.4%
Information Technology and Services
14.3%
Computer Software
14.3%
Medical Devices
7.1%
Marketing and Advertising
7.1%
Other
35.7%
Alternatives
Discussions
What is the use of freshdesk?
3 Comments
CK
Freshdesk is a Helpdesk web based Software as a Service product. It has many features which include helpdesk, chat, service desk, etc.Read more
elevio by Dixa has no discussions with answers
