# Freshdesk Customer Success vs Verint Voice of the Customer Comparison

| | Freshdesk Customer Success | Verint Voice of the Customer | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 22 | 43 | 
| **Largest Market Segment** | Mid-Market (40.9% of reviews) | Enterprise (47.6% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Freshdesk Customer Success

Pros:
- Case Management (2 reviews)
- Ease of Use (2 reviews)

Cons:
- Difficult Reporting (1 reviews)
- Slow Performance (1 reviews)

### Verint Voice of the Customer

**Not enough data**

---
## Ratings Comparison
| Rating | Freshdesk Customer Success | Verint Voice of the Customer | 
|---|---|---|
  | **Meets Requirements** | 8.9 (17 reviews) | 8.2 (36 reviews) | 
  | **Ease of Use** | 9.6 (17 reviews) | 8.2 (37 reviews) | 
  | **Ease of Setup** | 7.6 (7 reviews) | 7.5 (22 reviews) | 
  | **Ease of Admin** | Not enough data | 8.0 (21 reviews) | 
  | **Quality of Support** | 8.7 (17 reviews) | 8.3 (35 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 8.0 (22 reviews) | 
  | **Product Direction (% positive)** | 10.0 (14 reviews) | 7.3 (39 reviews) | 

---
## Pricing

### Freshdesk Customer Success

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Verint Voice of the Customer

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk Customer Success** | 8.9/10 | 13 |
| **Verint Voice of the Customer** | 8.8/10 | 7 |

#### Customer Information

| Feature | Freshdesk Customer Success | Verint Voice of the Customer | 
|---|---|---|
| **Customer Health Scores** | 8.9 (12 reviews) | 9.2 (6 reviews) ✓ Verified | 
| **Customer Monitoring** | 9.2 (12 reviews) | 9.0 (5 reviews) ✓ Verified | 
| **Customer Profiles** | 9.3 (12 reviews) | 9.0 (5 reviews) | 
| **Playbooks** | 9.0 (10 reviews) | Not enough data | 
| **Customer Segments** | 9.0 (10 reviews) | Not enough data | 
| **Product Engagement** | 9.0 (10 reviews) | Not enough data | 
| **Surveys** | 9.2 (10 reviews) | 9.3 (5 reviews) ✓ Verified | 

#### Predictions

| Feature | Freshdesk Customer Success | Verint Voice of the Customer | 
|---|---|---|
| **Churn Risk** | 8.6 (11 reviews) | Not enough data | 
| **Upsell Opportunities** | 8.8 (10 reviews) | Not enough data | 
| **Custom Triggers** | 8.7 (10 reviews) | Not enough data | 
| **Machine Learning** | 8.3 (10 reviews) | Not enough data | 

#### Platform

| Feature | Freshdesk Customer Success | Verint Voice of the Customer | 
|---|---|---|
| **Reporting & Dashboards** | 8.5 (10 reviews) | 8.9 (6 reviews) ✓ Verified | 
| **API & Integrations** | 8.9 (11 reviews) | Not enough data | 
| **Data Import & Export Tools** | 8.8 (11 reviews) | 8.7 (5 reviews) ✓ Verified | 
| **Workflow Capability** | 9.1 (11 reviews) | Not enough data | 
| **Notifications** | 8.8 (10 reviews) | 8.3 (5 reviews) ✓ Verified | 
| **Customization** | 8.8 (10 reviews) | 7.8 (6 reviews) ✓ Verified | 
| **Scalability** | 8.8 (10 reviews) | 9.0 (5 reviews) ✓ Verified | 
| **Data Security** | 9.7 (10 reviews) | Not enough data | 
| **Performance & Reliability** | 8.3 (11 reviews) | 9.0 (5 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.0 (10 reviews) | 8.1 (6 reviews) ✓ Verified | 

#### Generative AI

| Feature | Freshdesk Customer Success | Verint Voice of the Customer | 
|---|---|---|
| **AI Text Generation** | 8.9 (6 reviews) | Feature Not Available | 
| **AI Text Summarization** | 9.0 (7 reviews) | Feature Not Available | 

#### Agentic AI - Customer Success

| Feature | Freshdesk Customer Success | Verint Voice of the Customer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk Customer Success** | N/A | N/A |
| **Verint Voice of the Customer** | N/A | N/A |

#### User Behavior

| Feature | Freshdesk Customer Success | Verint Voice of the Customer | 
|---|---|---|
| **Click Tracking** | Not enough data | Not enough data | 
| **Mouse Movement ** | Not enough data | Not enough data | 
| **Frustration Tracking** | Not enough data | Not enough data | 

#### A/B Testing 

| Feature | Freshdesk Customer Success | Verint Voice of the Customer | 
|---|---|---|
| **Error and Bug Tracking** | Not enough data | Not enough data | 
| **Split URL Testing** | Not enough data | Feature Not Available | 
| **Data Analysis** | Not enough data | Not enough data | 
| **Notes** | Not enough data | Not enough data | 

#### Visitor Information

| Feature | Freshdesk Customer Success | Verint Voice of the Customer | 
|---|---|---|
| **User Identification** | Not enough data | Not enough data | 
| **Search Box** | Not enough data | Feature Not Available | 

#### Agentic AI - Session Replay

| Feature | Freshdesk Customer Success | Verint Voice of the Customer | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk Customer Success** | N/A | N/A |
| **Verint Voice of the Customer** | 7.9/10 | 8 |

#### Analytics

| Feature | Freshdesk Customer Success | Verint Voice of the Customer | 
|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 7.8 (6 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 8.7 (5 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | 7.0 (5 reviews) | 
| **Gamification** | Not enough data | Feature Not Available | 

#### Customization

| Feature | Freshdesk Customer Success | Verint Voice of the Customer | 
|---|---|---|
| **Stakeholder Management** | Not enough data | 8.3 (5 reviews) | 
| **Multilanguage Support** | Not enough data | 7.5 (6 reviews) | 
| **Multiple Branding Support** | Not enough data | Not enough data | 
| **Vertical-specific Solutions** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshdesk Customer Success | Verint Voice of the Customer | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - Experience Management

| Feature | Freshdesk Customer Success | Verint Voice of the Customer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk Customer Success** | N/A | N/A |
| **Verint Voice of the Customer** | N/A | N/A |

#### Feedback Management

| Feature | Freshdesk Customer Success | Verint Voice of the Customer | 
|---|---|---|
| **Tagging** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | 

#### Feedback Analysis

| Feature | Freshdesk Customer Success | Verint Voice of the Customer | 
|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **NPS/CSAT Scoring** | Not enough data | Not enough data | 

#### Feedback Sources

| Feature | Freshdesk Customer Success | Verint Voice of the Customer | 
|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 
| **Social Media** | Not enough data | Not enough data | 
| **Customer Service Channels** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshdesk Customer Success | Verint Voice of the Customer | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk Customer Success** | 9.2/10 | 5 |
| **Verint Voice of the Customer** | N/A | N/A |

#### Platform

| Feature | Freshdesk Customer Success | Verint Voice of the Customer | 
|---|---|---|
| **Health Score** | Not enough data | Not enough data | 
| **Customer Profiles** | 9.0 (5 reviews) | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 

#### Predictions

| Feature | Freshdesk Customer Success | Verint Voice of the Customer | 
|---|---|---|
| **Service Quality Assurance** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Revenue Impact** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Sentiment** | Not enough data | Not enough data | 
| **Retention** | 9.3 (5 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshdesk Customer Success | Verint Voice of the Customer | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk Customer Success** | N/A | N/A |
| **Verint Voice of the Customer** | 8.5/10 | 13 |

#### Generative AI

| Feature | Freshdesk Customer Success | Verint Voice of the Customer | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Survey Management

| Feature | Freshdesk Customer Success | Verint Voice of the Customer | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | 9.2 (10 reviews) | 
| **Survey Deployment** | Not enough data | 8.5 (11 reviews) | 
| **Feedback Collection** | Not enough data | 8.6 (12 reviews) | 
| **Device Responsiveness** | Not enough data | 8.7 (10 reviews) | 

#### Process Management

| Feature | Freshdesk Customer Success | Verint Voice of the Customer | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | 7.9 (11 reviews) | 
| **Trigger Alerts** | Not enough data | 8.3 (9 reviews) | 
| **Real-Time Analysis** | Not enough data | 8.2 (10 reviews) | 
| **Real-Time Action** | Not enough data | 8.1 (9 reviews) | 

#### System Management

| Feature | Freshdesk Customer Success | Verint Voice of the Customer | 
|---|---|---|
| **Security** | Not enough data | 9.0 (8 reviews) | 
| **System Monitoring** | Not enough data | 8.1 (9 reviews) | 

### Predictive Analytics

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk Customer Success** | N/A | N/A |
| **Verint Voice of the Customer** | N/A | N/A |

#### Statistical Tool

| Feature | Freshdesk Customer Success | Verint Voice of the Customer | 
|---|---|---|
| **Scripting** | Not enough data | Feature Not Available | 
| **Data Mining** | Not enough data | Feature Not Available | 
| **Algorithms** | Not enough data | Not enough data | 

#### Data Analysis

| Feature | Freshdesk Customer Success | Verint Voice of the Customer | 
|---|---|---|
| **Analysis** | Not enough data | Not enough data | 
| **Data Interaction** | Not enough data | Feature Not Available | 

#### Decision Making

| Feature | Freshdesk Customer Success | Verint Voice of the Customer | 
|---|---|---|
| **Modeling** | Not enough data | Not enough data | 
| **Data Visualizations** | Not enough data | Not enough data | 
| **Report Generation** | Not enough data | Not enough data | 
| **Data Unification** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshdesk Customer Success | Verint Voice of the Customer | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (1):** [Customer Success Software](https://www.g2.com/categories/customer-success)

**Unique to Freshdesk Customer Success (1):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention)

**Unique to Verint Voice of the Customer (5):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Experience Management Software](https://www.g2.com/categories/experience-management), [Session Replay Software](https://www.g2.com/categories/session-replay), [Predictive Analytics Software](https://www.g2.com/categories/predictive-analytics), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshdesk Customer Success | Verint Voice of the Customer | 
|---|---|---|
| **Small-Business** | 31.8% | 14.3% | 
| **Mid-Market** | 40.9% | 38.1% | 
| **Enterprise** | 27.3% | 47.6% | 

### By Industry

#### Freshdesk Customer Success

- **Information Technology and Services:** 22.7%
- **Computer Software:** 13.6%
- **Consumer Services:** 9.1%
- **Accounting:** 9.1%
- **Telecommunications:** 4.5%
- **Real Estate:** 4.5%
- **Market Research:** 4.5%
- **Logistics and Supply Chain:** 4.5%
- **Health, Wellness and Fitness:** 4.5%
- **Food & Beverages:** 4.5%
- **Other:** 18.2%

#### Verint Voice of the Customer

- **Retail:** 11.9%
- **Banking:** 9.5%
- **Internet:** 9.5%
- **Computer Software:** 7.1%
- **Marketing and Advertising:** 7.1%
- **Insurance:** 4.8%
- **Government Relations:** 4.8%
- **Accounting:** 2.4%
- **Automotive:** 2.4%
- **Consumer Services:** 2.4%
- **Other:** 38.1%

---
## Alternatives

### Alternatives to Freshdesk Customer Success

- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2917 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1753 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (953 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1606 reviews)
- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (705 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (424 reviews)
- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (520 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)

### Alternatives to Verint Voice of the Customer

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (210 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23880 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (344 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1753 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1052 reviews)

---
## Top Discussions

### Freshdesk Customer Success

- Title: [Is customer success same as customer support?](https://www.g2.com/discussions/is-customer-success-same-as-customer-support) — 1 comment
  > **Top comment:** "No, customer success and customer support are not the same things in the context of Freshdesk or any other customer service software.

Customer support..."

### Verint Voice of the Customer

- Title: [What is Verint Predictive Experience (formerly Verint ForeSee) used for?](https://www.g2.com/discussions/what-is-verint-predictive-experience-formerly-verint-foresee-used-for) — 1 comment
  > **Top comment:** "Verint Predictive Experience/Foresee is now a part of the Verint Voice of the Customer (VOC) solution. Verint VOC helps you to unify and analyze your CX data..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshdesk-customer-success-vs-verint-verint-voice-of-the-customer)