# Freshdesk Customer Success vs Totango Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Totango excels in integration capabilities, particularly with Salesforce, allowing for seamless updates that enhance user convenience. Users appreciate how this integration helps them manage customer health and engagement effectively without juggling multiple tools.
- **Users say** that Freshdesk Customer Success stands out for its user-friendly interface and straightforward setup process. Many find the platform's clean design appealing, and they commend the customer support team for being responsive and helpful during onboarding.
- **Reviewers mention** that while Totango provides valuable insights into customer health and engagement, some users feel it could improve in terms of ease of use compared to Freshdesk. Freshdesk's intuitive features and automation capabilities are highlighted as time-saving elements that keep customer success workflows consistent.
- **According to verified reviews** , Totango has a higher overall G2 Score, indicating greater user satisfaction across various metrics. However, Freshdesk's recent reviews suggest a strong focus on customer support and user experience, which may appeal to those prioritizing these aspects.
- **Users highlight** that Freshdesk Customer Success offers robust reporting and customer segmentation tools, which help tailor communication and track health scores effectively. This feature is particularly beneficial for teams looking to enhance their customer engagement strategies.
- **G2 reviewers note** that while Totango has a larger volume of reviews, indicating a broader user base, Freshdesk's smaller number of reviews still reflect a high level of satisfaction, especially regarding its customer support and ease of use, making it a strong contender for those seeking a reliable customer success platform.



| | Freshdesk Customer Success | Totango | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 22 | 1,150 | 
| **Largest Market Segment** | Mid-Market (40.9% of reviews) | Mid-Market (57.0% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us Per Year | 

---
## Top Pros & Cons

### Freshdesk Customer Success

Pros:
- Case Management (2 reviews)
- Ease of Use (2 reviews)

Cons:
- Difficult Reporting (1 reviews)
- Slow Performance (1 reviews)

### Totango

Pros:
- Ease of Use (202 reviews)
- Customer Support (98 reviews)

Cons:
- Learning Curve (83 reviews)
- Integration Issues (65 reviews)

---
## Ratings Comparison
| Rating | Freshdesk Customer Success | Totango | 
|---|---|---|
  | **Meets Requirements** | 8.9 (17 reviews) | 8.3 (970 reviews) | 
  | **Ease of Use** | 9.6 (17 reviews) | 8.2 (984 reviews) | 
  | **Ease of Setup** | 7.6 (7 reviews) | 7.4 (494 reviews) | 
  | **Ease of Admin** | Not enough data | 7.8 (362 reviews) | 
  | **Quality of Support** | 8.7 (17 reviews) | 8.4 (816 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 8.6 (361 reviews) | 
  | **Product Direction (% positive)** | 10.0 (14 reviews) | 8.7 (946 reviews) | 

---
## Pricing

### Freshdesk Customer Success

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Totango

#### Entry-Level Pricing

Plan: Enterprise

Price: Contact Us Per Year

Description: Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.

Key Features:
-  10 users (Practitioner seats)
- 2,000 customer accounts
-  5 teams

[Browse all 2 editions](https://www.g2.com/products/totango/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk Customer Success** | 8.9/10 | 13 |
| **Totango** | 7.9/10 | 822 |

#### Customer Information

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **Customer Health Scores** | 8.9 (12 reviews) | 8.2 (775 reviews) ✓ Verified | 
| **Customer Monitoring** | 9.2 (12 reviews) | 8.4 (753 reviews) ✓ Verified | 
| **Customer Profiles** | 9.3 (12 reviews) | 8.4 (748 reviews) ✓ Verified | 
| **Playbooks** | 9.0 (10 reviews) | 7.7 (639 reviews) ✓ Verified | 
| **Customer Segments** | 9.0 (10 reviews) | 8.5 (759 reviews) ✓ Verified | 
| **Product Engagement** | 9.0 (10 reviews) | 8.0 (697 reviews) ✓ Verified | 
| **Surveys** | 9.2 (10 reviews) | 7.3 (569 reviews) ✓ Verified | 

#### Predictions

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **Churn Risk** | 8.6 (11 reviews) | 7.8 (667 reviews) ✓ Verified | 
| **Upsell Opportunities** | 8.8 (10 reviews) | 7.1 (634 reviews) ✓ Verified | 
| **Custom Triggers** | 8.7 (10 reviews) | 7.9 (674 reviews) ✓ Verified | 
| **Machine Learning** | 8.3 (10 reviews) | 6.6 (495 reviews) ✓ Verified | 

#### Platform

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **Reporting & Dashboards** | 8.5 (10 reviews) | 8.0 (756 reviews) ✓ Verified | 
| **API & Integrations** | 8.9 (11 reviews) | 7.7 (692 reviews) ✓ Verified | 
| **Data Import & Export Tools** | 8.8 (11 reviews) | 7.9 (690 reviews) ✓ Verified | 
| **Workflow Capability** | 9.1 (11 reviews) | 8.0 (701 reviews) ✓ Verified | 
| **Notifications** | 8.8 (10 reviews) | 7.9 (726 reviews) ✓ Verified | 
| **Customization** | 8.8 (10 reviews) | 7.9 (717 reviews) ✓ Verified | 
| **Scalability** | 8.8 (10 reviews) | 8.3 (710 reviews) ✓ Verified | 
| **Data Security** | 9.7 (10 reviews) | 8.5 (632 reviews) ✓ Verified | 
| **Performance & Reliability** | 8.3 (11 reviews) | 8.2 (742 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.0 (10 reviews) | 8.3 (710 reviews) ✓ Verified | 

#### Generative AI

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **AI Text Generation** | 8.9 (6 reviews) | Feature Not Available | 
| **AI Text Summarization** | 9.0 (7 reviews) | Feature Not Available | 

#### Agentic AI - Customer Success

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (53 reviews) | 
| **Multi-step Planning** | Not enough data | 7.8 (52 reviews) | 
| **Cross-system Integration** | Not enough data | 8.0 (51 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (51 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (52 reviews) | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk Customer Success** | N/A | N/A |
| **Totango** | 6.8/10 | 63 |

#### User Analysis

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **Survey Implementation** | Not enough data | 7.1 (50 reviews) | 
| **Data Analysis** | Not enough data | 7.0 (55 reviews) | 

#### User Support

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **User Segmentation** | Not enough data | 7.9 (55 reviews) | 
| **Multi-Language Support** | Not enough data | 6.9 (39 reviews) | 
| **Behavior-responsive Messaging** | Not enough data | Feature Not Available | 

#### Walkthrough Type

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **Audio-visual Walkthroughs** | Not enough data | Feature Not Available | 
| **Text Bubble Walkthroughs** | Not enough data | 6.6 (41 reviews) | 

#### Platform Basics - Digital Adoption Platform

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **Integration** | Not enough data | 7.1 (7 reviews) | 
| **Communications** | Not enough data | 6.4 (7 reviews) | 

#### Analytics - Digital Adoption Platform

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **Analytics** | Not enough data | 6.2 (7 reviews) | 

#### Functions - Digital Adoption Platform

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **Customer self-service** | Not enough data | 7.1 (7 reviews) | 
| **In-app guidance** | Not enough data | 5.8 (8 reviews) | 

#### Agentic AI - Digital Adoption Platform

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 

### Customer Data Platform (CDP)

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk Customer Success** | N/A | N/A |
| **Totango** | 7.6/10 | 224 |

#### Data Sourcing

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **Data Enrichment** | Not enough data | 8.1 (178 reviews) ✓ Verified | 
| **Expandability** | Not enough data | 8.1 (178 reviews) ✓ Verified | 
| **Content Marketing** | Not enough data | 7.1 (110 reviews) | 
| **Multiple Devices** | Not enough data | 7.6 (113 reviews) | 

#### Intelligence

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **Marketing Metrics** | Not enough data | Feature Not Available | 
| **Predictive Modeling** | Not enough data | 7.2 (157 reviews) ✓ Verified | 
| **Recommendation Engine** | Not enough data | Feature Not Available | 

### Customer Revenue Optimization

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk Customer Success** | N/A | N/A |
| **Totango** | 7.7/10 | 92 |

#### Sales Team

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **Flexible Sales Process** | Not enough data | 7.4 (68 reviews) | 
| **Training Mode** | Not enough data | Feature Not Available | 
| **Playbooks** | Not enough data | 7.6 (74 reviews) | 

#### Intelligence

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **Opportunity Identification** | Not enough data | 7.3 (72 reviews) | 
| **Zero-touch Renewals** | Not enough data | 6.8 (66 reviews) | 
| **Smart Content** | Not enough data | 6.8 (62 reviews) | 

#### Mapping

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **Multiple Org Charts** | Not enough data | Feature Not Available | 
| **Stakeholder Roles** | Not enough data | Feature Not Available | 

#### Agentic AI - Customer Revenue Optimization

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 8.1 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (7 reviews) | 
| **Decision Making** | Not enough data | 7.9 (8 reviews) | 

### Customer Journey Mapping

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk Customer Success** | N/A | N/A |
| **Totango** | 7.7/10 | 192 |

#### Platform Basics

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **Templates** | Not enough data | 8.0 (143 reviews) | 
| **Exporting** | Not enough data | 7.7 (146 reviews) | 
| **Multi-user Access and Collaboration** | Not enough data | 8.2 (139 reviews) | 
| **Multiple Personas** | Not enough data | Feature Not Available | 
| **Data Analytics ** | Not enough data | 7.6 (132 reviews) | 

#### Agentic AI - Customer Journey Mapping

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (18 reviews) | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk Customer Success** | N/A | N/A |
| **Totango** | 8.1/10 | 270 |

#### Platform Basics

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **Dynamic Segmentation** | Not enough data | 8.4 (228 reviews) ✓ Verified | 
| **Journey Optimization** | Not enough data | 8.2 (227 reviews) ✓ Verified | 

#### Platform Data

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **Journey Reporting** | Not enough data | 8.0 (221 reviews) ✓ Verified | 
| **Trends Reporting** | Not enough data | 7.9 (222 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.3 (242 reviews) ✓ Verified | 
| **Advanced Data Filtering** | Not enough data | 8.2 (227 reviews) ✓ Verified | 

#### Platform Additional Functionality

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **Journey Mapping** | Not enough data | 8.2 (219 reviews) ✓ Verified | 
| **Integrations** | Not enough data | 7.9 (227 reviews) ✓ Verified | 
| **Automated Alerts** | Not enough data | 8.1 (199 reviews) | 

#### Agentic AI - Customer Journey Analytics

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (15 reviews) | 
| **Cross-system Integration** | Not enough data | 8.4 (15 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (15 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (15 reviews) | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk Customer Success** | N/A | N/A |
| **Totango** | 7.8/10 | 126 |

#### Analytics

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 8.1 (101 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 8.2 (95 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | Feature Not Available | 
| **Gamification** | Not enough data | Feature Not Available | 

#### Customization

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **Stakeholder Management** | Not enough data | 8.0 (90 reviews) | 
| **Multilanguage Support** | Not enough data | Feature Not Available | 
| **Multiple Branding Support** | Not enough data | 7.6 (76 reviews) | 
| **Vertical-specific Solutions** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.4 (51 reviews) | 
| **AI Text Summarization** | Not enough data | 6.4 (52 reviews) | 

#### Agentic AI - Experience Management

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.5 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 8.5 (8 reviews) | 

### Client Onboarding

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk Customer Success** | N/A | N/A |
| **Totango** | 8.1/10 | 243 |

#### Onboarding Setup

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **Workflows** | Not enough data | 8.2 (221 reviews) | 
| **Templates** | Not enough data | 7.9 (212 reviews) | 
| **Checklists** | Not enough data | 8.0 (202 reviews) | 

#### Project Tracking

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **Monitoring** | Not enough data | 8.2 (199 reviews) | 
| **Resources** | Not enough data | Feature Not Available | 
| **Content** | Not enough data | 8.0 (195 reviews) | 
| **Tasks** | Not enough data | 8.4 (212 reviews) | 
| **Optimization** | Not enough data | 8.0 (193 reviews) | 

#### Customer Engagement

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **Portal** | Not enough data | 7.9 (188 reviews) | 
| **Engagement** | Not enough data | 8.0 (204 reviews) | 
| **Branding** | Not enough data | 7.7 (199 reviews) | 
| **Visibility** | Not enough data | 8.3 (198 reviews) | 
| **Collaboration** | Not enough data | Feature Not Available | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk Customer Success** | 9.2/10 | 5 |
| **Totango** | N/A | N/A |

#### Platform

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **Health Score** | Not enough data | Not enough data | 
| **Customer Profiles** | 9.0 (5 reviews) | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 

#### Predictions

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **Service Quality Assurance** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Revenue Impact** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Sentiment** | Not enough data | Not enough data | 
| **Retention** | 9.3 (5 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk Customer Success** | N/A | N/A |
| **Totango** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Freshdesk Customer Success | Totango | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Customer Success Software](https://www.g2.com/categories/customer-success)

**Unique to Freshdesk Customer Success (1):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention)

**Unique to Totango (8):** [Client Onboarding Software](https://www.g2.com/categories/client-onboarding), [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp), [Experience Management Software](https://www.g2.com/categories/experience-management), [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics), [SAP Store Software](https://www.g2.com/categories/sap-store)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshdesk Customer Success | Totango | 
|---|---|---|
| **Small-Business** | 31.8% | 22.3% | 
| **Mid-Market** | 40.9% | 57.0% | 
| **Enterprise** | 27.3% | 20.7% | 

### By Industry

#### Freshdesk Customer Success

- **Information Technology and Services:** 22.7%
- **Computer Software:** 13.6%
- **Consumer Services:** 9.1%
- **Accounting:** 9.1%
- **Telecommunications:** 4.5%
- **Real Estate:** 4.5%
- **Market Research:** 4.5%
- **Logistics and Supply Chain:** 4.5%
- **Health, Wellness and Fitness:** 4.5%
- **Food & Beverages:** 4.5%
- **Other:** 18.2%

#### Totango

- **Computer Software:** 36.2%
- **Information Technology and Services:** 19.0%
- **Telecommunications:** 4.3%
- **Internet:** 3.4%
- **Marketing and Advertising:** 3.4%
- **Computer & Network Security:** 3.1%
- **Financial Services:** 2.6%
- **Hospital & Health Care:** 1.6%
- **Education Management:** 1.5%
- **E-Learning:** 1.5%
- **Other:** 23.5%

---
## Alternatives

### Alternatives to Freshdesk Customer Success

- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2915 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1746 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (940 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1601 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (701 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (424 reviews)
- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (508 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (660 reviews)

### Alternatives to Totango

- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (508 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1601 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (940 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1746 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (701 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (424 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2915 reviews)
- [Twilio Segment](https://www.g2.com/products/twilio-segment/reviews) — 4.5/5 stars (566 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1798 reviews)
- [Insider One](https://www.g2.com/products/insider-one/reviews) — 4.8/5 stars (1411 reviews)

---
## Top Discussions

### Freshdesk Customer Success

- Title: [Is customer success same as customer support?](https://www.g2.com/discussions/is-customer-success-same-as-customer-support) — 1 comment
  > **Top comment:** "No, customer success and customer support are not the same things in the context of Freshdesk or any other customer service software.

Customer support..."

### Totango

- Title: [What would be the best way to load the pages faster?](https://www.g2.com/discussions/51442-what-would-be-the-best-way-to-load-the-pages-faster) — 2 comments
  > **Top comment:** "Only way I've seen is to restrict your filters on notifications (the first page for me at least)"
- Title: [What are best practices for CSM assignment process - both dynamic and static?](https://www.g2.com/discussions/16231-what-are-best-practices-for-csm-assignment-process-both-dynamic-and-static) — 2 comments, 1 upvote
  > **Top comment:** "Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequently"
- Title: [1. Embed a PDF fillable form? 2. Prepopulated email response be hyperlink to an automated email](https://www.g2.com/discussions/1-embed-a-pdf-fillable-form-2-prepopulated-email-response-be-hyperlink-to-an-automated-email) — 1 comment, 1 upvote
  > **Top comment:** "Julio, thank you for your questions and  patience. 
Totango support forms, however not in a PDF format. As for triggering responses, we can absolutely..."
- Title: [I would like for Totango to be able to send desktop notifications.](https://www.g2.com/discussions/totango-i-would-like-for-totango-to-be-able-to-send-desktop-notifications) — 1 comment, 1 upvote
  > **Top comment:** "Hi Jon,

That definitely a great idea. The best way to ask for new features is to submit them here. Our product team listens very carefully and many of the..."
- Title: [I would like for Totango to be able to send desktop notifications.](https://www.g2.com/discussions/i-would-like-for-totango-to-be-able-to-send-desktop-notifications) — 1 comment
  > **Top comment:** "Hi Jon, 

The best way to ask for new features is to submit them here. Our product team listens very carefully and many of the features are coming directly..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshdesk-customer-success-vs-totango)