Compare Freshdesk Customer Success and TeamSupport 
At a Glance
Market Segments
Mid-Market (40.9% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
No pricing available
$29.00 1 agent / month
Freshdesk Customer Success
Star Rating
(22)4.5 out of 5
Market Segments
Mid-Market (40.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Freshdesk Customer SuccessTeamSupport
Star Rating
(891)4.4 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that TeamSupport excels in ticket management, with users highlighting its ability to keep all customer conversations organized in one place. This feature is particularly appreciated by those who value collaboration and timely issue resolution.
- Users say Freshdesk Customer Success stands out for its user-friendly interface, making it easy to manage large customer support teams and track support tickets. Reviewers appreciate the clean design and straightforward setup process, which helps streamline their operations.
- According to verified reviews, TeamSupport has a strong focus on customer-centric features, with users noting its responsiveness and intuitive design. This makes it a great choice for teams looking for a tool that enhances collaboration among teammates.
- Reviewers mention that Freshdesk's customer support is highly responsive, with many praising the quick turnaround times and helpful guidance provided during the setup process. This level of support can be crucial for teams needing immediate assistance.
- G2 reviewers highlight that while TeamSupport has a slightly lower overall satisfaction score, it still receives high marks for its quality of support and product direction, indicating a commitment to continuous improvement and user feedback.
- Users note that TeamSupport's ease of use is commendable, especially for those who prefer organized tools that facilitate teamwork. However, Freshdesk's higher ease of use rating suggests it may be more accessible for new users or those less tech-savvy.
Pricing
Entry-Level Pricing
Freshdesk Customer Success
No pricing availableTeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Free Trial
Freshdesk Customer Success
No trial information availableTeamSupport
Free Trial is available
Ratings
Meets Requirements
8.9
17
8.7
804
Ease of Use
9.6
17
8.8
806
Ease of Setup
7.6
7
8.6
400
Ease of Admin
Not enough data
8.8
390
Quality of Support
8.7
17
8.9
728
Has the product been a good partner in doing business?
Not enough data
9.2
394
Product Direction (% positive)
10.0
14
8.9
801
Features by Category
Ticket and Case Management
Not enough data
9.0
467
|
Verified
Not enough data
8.8
467
|
Verified
Not enough data
8.6
444
|
Verified
Not enough data
8.5
417
|
Verified
Not enough data
8.4
327
|
Verified
Not enough data
8.7
449
|
Verified
Not enough data
8.8
450
|
Verified
Not enough data
8.7
352
|
Verified
Generative AI
Not enough data
7.7
26
Not enough data
7.9
26
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.6
358
|
Verified
Not enough data
8.9
418
|
Verified
Not enough data
8.4
261
|
Verified
Not enough data
8.3
203
|
Verified
Not enough data
8.5
118
|
Verified
Platform
Not enough data
7.6
154
|
Verified
Not enough data
8.4
281
|
Verified
Not enough data
8.7
217
|
Verified
Not enough data
8.4
158
|
Verified
Not enough data
8.4
378
|
Verified
Not enough data
8.6
388
|
Verified
Customer Information
8.9
12
Not enough data
9.2
12
Not enough data
9.3
12
Not enough data
9.0
10
Not enough data
9.0
10
Not enough data
9.0
10
Not enough data
9.2
10
Not enough data
Predictions
8.6
11
Not enough data
8.8
10
Not enough data
8.7
10
Not enough data
8.3
10
Not enough data
Platform
8.5
10
Not enough data
8.9
11
Not enough data
8.8
11
Not enough data
9.1
11
Not enough data
8.8
10
Not enough data
8.8
10
Not enough data
8.8
10
Not enough data
9.7
10
Not enough data
8.3
11
Not enough data
9.0
10
Not enough data
Generative AI
8.9
6
Not enough data
9.0
7
Not enough data
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Identity Verification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Customer Onboarding
Not enough data
Not enough data
Conversational Platform
Not enough data
8.4
29
Not enough data
7.8
27
Not enough data
8.5
27
Not enough data
8.8
28
Support Automation
Not enough data
8.6
28
Not enough data
8.7
28
Not enough data
8.6
27
Not enough data
8.9
29
Generative AI
Not enough data
8.4
19
Not enough data
8.5
19
Platform
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.7
7
Not enough data
6.2
7
Not enough data
5.0
6
Communication
Not enough data
8.9
111
Not enough data
8.6
114
Not enough data
8.0
49
Not enough data
8.2
63
Not enough data
Feature Not Available
Internal Use
Not enough data
8.4
281
|
Verified
Not enough data
8.2
79
Not enough data
Feature Not Available
Not enough data
8.4
77
Not enough data
8.2
54
Not enough data
8.1
61
Generative AI
Not enough data
8.1
20
Self-Service Experience
Not enough data
8.5
168
Not enough data
8.5
159
Not enough data
7.9
117
Not enough data
7.9
45
Not enough data
8.9
48
Self-Service Platform
Not enough data
8.8
46
Not enough data
8.8
47
Not enough data
7.7
45
Not enough data
8.3
47
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
11
Not enough data
8.3
11
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk Customer Success and TeamSupport are categorized as Customer Success and Proactive Customer Retention
Unique Categories
Freshdesk Customer Success has no unique categories
TeamSupport is categorized as Customer Service Automation, Digital Customer Service Platforms, Digital Customer Onboarding, Conversational Support, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Freshdesk Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.7%
Computer Software
13.6%
Consumer Services
9.1%
Accounting
9.1%
Telecommunications
4.5%
Other
40.9%
Computer Software
24.7%
Information Technology and Services
19.3%
Financial Services
4.7%
Internet
3.4%
Telecommunications
3.0%
Other
44.9%
Alternatives
Discussions
Is customer success same as customer support?
1 Comment
CL
No, customer success and customer support are not the same things in the context of Freshdesk or any other customer service software.
Customer support...Read more
Freshdesk Customer Success has no more discussions with answers
How long does it typically take to get TeamSupport set up for my team?
2 Comments
Official Response from TeamSupport
The average time to get fully up and running with TeamSupport help desk software is 2 weeks or less. We recommend you start with the basic setup, which has...Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
What is TeamSupport used for?
1 Comment
KC
It is a software that allows user to interact in an organization and create tasks and tickets Read more
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