# Freshdesk Customer Success vs Planhat Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Planhat excels in providing a **clean and intuitive interface** , making it easy for users to track customer health and manage accounts effectively. Users appreciate the customizable dashboards that allow for quick insights into renewal risks and workflows.
- **Users say** that Freshdesk Customer Success offers a **user-friendly experience** with a clean and attractive interface. Many find the setup process straightforward, aided by guided instructions, which helps in getting started quickly.
- **According to verified reviews** , Planhat has received significantly more feedback, with over 870 reviews compared to Freshdesk's 22. This suggests a broader user base and potentially more reliable insights into its performance and user satisfaction.
- **Reviewers mention** that while Planhat provides excellent support, with users highlighting the responsiveness of team members like Sabrina and Harrison, Freshdesk's customer support is also praised for being quick and effective, ensuring users feel supported in their inquiries.
- **Users highlight** that Freshdesk Customer Success shines in its **automation features** and real-time reporting capabilities, which help streamline customer success workflows and tailor communication effectively, enhancing overall productivity.
- **G2 reviewers note** that while Planhat has a higher overall satisfaction score, Freshdesk performs well in specific areas like customer segmentation and health tracking, indicating that it may be better suited for teams focused on customer support rather than broader customer success management.



| | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 22 | 926 | 
| **Largest Market Segment** | Mid-Market (40.9% of reviews) | Mid-Market (61.0% of reviews) | 
| **Entry Level Price** | No pricing available | Custom | 

---
## Top Pros & Cons

### Freshdesk Customer Success

Pros:
- Case Management (2 reviews)
- Ease of Use (2 reviews)

Cons:
- Difficult Reporting (1 reviews)
- Slow Performance (1 reviews)

### Planhat

Pros:
- Ease of Use (215 reviews)
- Customer Support (155 reviews)

Cons:
- Learning Curve (113 reviews)
- Complexity (78 reviews)

---
## Ratings Comparison
| Rating | Freshdesk Customer Success | Planhat | 
|---|---|---|
  | **Meets Requirements** | 8.9 (17 reviews) | 8.6 (755 reviews) | 
  | **Ease of Use** | 9.6 (17 reviews) | 8.3 (764 reviews) | 
  | **Ease of Setup** | 7.6 (7 reviews) | 7.5 (520 reviews) | 
  | **Ease of Admin** | Not enough data | 8.2 (463 reviews) | 
  | **Quality of Support** | 8.7 (17 reviews) | 9.2 (731 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 9.3 (460 reviews) | 
  | **Product Direction (% positive)** | 10.0 (14 reviews) | 9.2 (706 reviews) | 

---
## Pricing

### Freshdesk Customer Success

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Planhat

#### Entry-Level Pricing

Plan: From Start-up to Enterprise

Price: Custom

Description: Planhat is priced to fit your company size. You can view details here: https://www.planhat.com/pricing/


[Learn more about Planhat](https://www.g2.com/products/planhat/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk Customer Success** | N/A | N/A |
| **Planhat** | 7.0/10 | 56 |

#### Sales Force Automation

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Contact & Account Management** | Not enough data | 8.4 (29 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | Not enough data | 7.5 (25 reviews) | 
| **Opportunity & Pipeline Mgmt.** | Not enough data | 7.5 (25 reviews) | 
| **Task / Activity Management** | Not enough data | 8.3 (29 reviews) | 
| **Territory & Quota Management** | Not enough data | 6.7 (24 reviews) | 
| **Desktop Integration** | Not enough data | 8.7 (26 reviews) | 
| **Product & Price List Management** | Not enough data | 7.0 (23 reviews) | 
| **Quote & Order Management** | Not enough data | 6.2 (24 reviews) | 
| **Customer Contract Management** | Not enough data | 6.5 (25 reviews) | 

#### Marketing Automation

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Email Marketing** | Not enough data | 7.4 (28 reviews) | 
| **Campaign Management** | Not enough data | 6.9 (27 reviews) | 
| **Lead Management** | Not enough data | 5.9 (25 reviews) | 
| **Marketing ROI Analytics** | Not enough data | 5.3 (25 reviews) | 

#### Customer Support

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Case Management** | Not enough data | 7.2 (27 reviews) | 
| **Customer Support Portal** | Not enough data | 7.0 (28 reviews) | 
| **Knowledge Base** | Not enough data | 7.4 (28 reviews) | 
| **Call Center Features** | Not enough data | 5.8 (24 reviews) | 
| **Support Analytics** | Not enough data | 6.3 (24 reviews) | 

#### Reporting & Analytics

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Reporting** | Not enough data | 7.7 (30 reviews) | 
| **Dashboards** | Not enough data | 7.5 (30 reviews) | 
| **Forecasting** | Not enough data | 7.0 (26 reviews) | 

#### Mobile & Social

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Social Collaboration Features** | Not enough data | 6.2 (24 reviews) | 
| **Social Network Integration** | Not enough data | 5.6 (23 reviews) | 
| **Mobile User Support** | Not enough data | 5.0 (23 reviews) | 

#### Platform

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Customization** | Not enough data | 8.7 (51 reviews) | 
| **Workflow Capability** | Not enough data | 8.3 (50 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.6 (50 reviews) | 
| **Internationalization** | Not enough data | 7.4 (47 reviews) | 
| **Sandbox / Test Environments** | Not enough data | 5.6 (44 reviews) | 
| **Document & Content Mgmt.** | Not enough data | 6.7 (46 reviews) | 
| **Performance and Reliability** | Not enough data | 8.3 (48 reviews) | 
| **Output Document Generation** | Not enough data | 7.1 (46 reviews) | 

#### Integration

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 7.7 (40 reviews) | 
| **Integration APIs** | Not enough data | 7.8 (40 reviews) | 
| **Breadth of Partner Applications** | Not enough data | 7.4 (38 reviews) | 

#### Generative AI

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.0 (18 reviews) | 

#### Agentic AI - CRM

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.1 (17 reviews) | 
| **Multi-step Planning** | Not enough data | 6.4 (17 reviews) | 
| **Cross-system Integration** | Not enough data | 6.7 (18 reviews) | 
| **Adaptive Learning** | Not enough data | 5.9 (17 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.5 (16 reviews) | 
| **Proactive Assistance** | Not enough data | 6.1 (16 reviews) | 
| **Decision Making** | Not enough data | 6.0 (16 reviews) | 

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk Customer Success** | 8.9/10 | 13 |
| **Planhat** | 7.8/10 | 614 |

#### Customer Information

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Customer Health Scores** | 8.9 (12 reviews) | 8.7 (566 reviews) ✓ Verified | 
| **Customer Monitoring** | 9.2 (12 reviews) | 8.8 (552 reviews) ✓ Verified | 
| **Customer Profiles** | 9.3 (12 reviews) | 8.8 (569 reviews) ✓ Verified | 
| **Playbooks** | 9.0 (10 reviews) | 8.2 (548 reviews) ✓ Verified | 
| **Customer Segments** | 9.0 (10 reviews) | 8.5 (515 reviews) ✓ Verified | 
| **Product Engagement** | 9.0 (10 reviews) | 8.0 (494 reviews) ✓ Verified | 
| **Surveys** | 9.2 (10 reviews) | 7.2 (422 reviews) ✓ Verified | 

#### Predictions

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Churn Risk** | 8.6 (11 reviews) | 7.9 (501 reviews) ✓ Verified | 
| **Upsell Opportunities** | 8.8 (10 reviews) | 7.5 (435 reviews) ✓ Verified | 
| **Custom Triggers** | 8.7 (10 reviews) | 8.3 (496 reviews) ✓ Verified | 
| **Machine Learning** | 8.3 (10 reviews) | 6.7 (350 reviews) ✓ Verified | 

#### Platform

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Reporting & Dashboards** | 8.5 (10 reviews) | 8.3 (556 reviews) ✓ Verified | 
| **API & Integrations** | 8.9 (11 reviews) | 8.1 (529 reviews) ✓ Verified | 
| **Data Import & Export Tools** | 8.8 (11 reviews) | 8.2 (491 reviews) ✓ Verified | 
| **Workflow Capability** | 9.1 (11 reviews) | 8.5 (506 reviews) ✓ Verified | 
| **Notifications** | 8.8 (10 reviews) | 8.2 (523 reviews) ✓ Verified | 
| **Customization** | 8.8 (10 reviews) | 8.6 (532 reviews) ✓ Verified | 
| **Scalability** | 8.8 (10 reviews) | 8.8 (513 reviews) ✓ Verified | 
| **Data Security** | 9.7 (10 reviews) | 8.9 (475 reviews) ✓ Verified | 
| **Performance & Reliability** | 8.3 (11 reviews) | 8.5 (524 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.0 (10 reviews) | 8.8 (523 reviews) ✓ Verified | 

#### Generative AI

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **AI Text Generation** | 8.9 (6 reviews) | 6.1 (170 reviews) | 
| **AI Text Summarization** | 9.0 (7 reviews) | 6.2 (174 reviews) | 

#### Agentic AI - Customer Success

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.3 (98 reviews) | 
| **Multi-step Planning** | Not enough data | 6.7 (98 reviews) | 
| **Cross-system Integration** | Not enough data | 6.8 (101 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.5 (97 reviews) | 
| **Proactive Assistance** | Not enough data | 6.2 (99 reviews) | 

### Subscription Revenue Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk Customer Success** | N/A | N/A |
| **Planhat** | 7.7/10 | 125 |

#### Billing and Payments

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Payment Terms** | Not enough data | 7.9 (80 reviews) | 
| **Personalized Billing** | Not enough data | 7.6 (68 reviews) | 
| **Custom Pricing** | Not enough data | 7.5 (74 reviews) | 

#### Revenue Recognition

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Usage Tracking** | Not enough data | 8.2 (97 reviews) | 
| **Deferred Revenue** | Not enough data | 7.0 (69 reviews) | 
| **Revenue Accrual** | Not enough data | 7.5 (74 reviews) | 

#### Revenue Optimization

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **At-Risk Customers** | Not enough data | 8.1 (103 reviews) | 
| **Offer Optimization** | Not enough data | 7.4 (78 reviews) | 
| **Customer Churn** | Not enough data | 8.2 (106 reviews) | 
| **Revenue Forecasting** | Not enough data | 7.8 (92 reviews) | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk Customer Success** | N/A | N/A |
| **Planhat** | 7.8/10 | 88 |

#### Product Analytics

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Account-Level Analytics** | Not enough data | 8.6 (81 reviews) | 
| **User-Level Analytics** | Not enough data | 8.2 (81 reviews) | 
| **Segmentation** | Not enough data | 8.9 (77 reviews) | 
| **Funnels** | Not enough data | 7.7 (66 reviews) | 
| **Alerts** | Not enough data | 8.4 (79 reviews) | 
| **Multi-Product Analytics** | Not enough data | 8.3 (67 reviews) | 
| **User Scoring** | Not enough data | 8.3 (75 reviews) | 
| **Integrations** | Not enough data | 8.5 (81 reviews) | 

#### Agentic AI - Product Analytics

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.5 (19 reviews) | 
| **Cross-system Integration** | Not enough data | 7.0 (18 reviews) | 
| **Adaptive Learning** | Not enough data | 6.2 (17 reviews) | 
| **Proactive Assistance** | Not enough data | 6.6 (18 reviews) | 

#### Behavioral Analytics - Product Analytics

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

### Customer Data Platform (CDP)

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk Customer Success** | N/A | N/A |
| **Planhat** | 7.1/10 | 229 |

#### Data Sourcing

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Data Enrichment** | Not enough data | 8.3 (182 reviews) | 
| **Expandability** | Not enough data | 8.4 (175 reviews) | 
| **Content Marketing** | Not enough data | 6.4 (139 reviews) | 
| **Multiple Devices** | Not enough data | 7.3 (141 reviews) | 

#### Intelligence

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Marketing Metrics** | Not enough data | 6.3 (121 reviews) | 
| **Predictive Modeling** | Not enough data | 6.5 (129 reviews) | 
| **Recommendation Engine** | Not enough data | 6.5 (124 reviews) | 

### Customer Revenue Optimization

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk Customer Success** | N/A | N/A |
| **Planhat** | 7.4/10 | 128 |

#### Sales Team

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Flexible Sales Process** | Not enough data | 7.7 (89 reviews) | 
| **Training Mode** | Not enough data | 7.3 (88 reviews) | 
| **Playbooks** | Not enough data | 8.0 (108 reviews) | 

#### Intelligence

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Opportunity Identification** | Not enough data | 7.6 (99 reviews) | 
| **Zero-touch Renewals** | Not enough data | 7.4 (89 reviews) | 
| **Smart Content** | Not enough data | 7.2 (86 reviews) | 

#### Mapping

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Multiple Org Charts** | Not enough data | 6.9 (84 reviews) | 
| **Stakeholder Roles** | Not enough data | 8.2 (99 reviews) | 

#### Agentic AI - Customer Revenue Optimization

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.0 (28 reviews) | 
| **Cross-system Integration** | Not enough data | 7.3 (28 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (28 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.3 (28 reviews) | 
| **Proactive Assistance** | Not enough data | 6.7 (27 reviews) | 
| **Decision Making** | Not enough data | 7.2 (29 reviews) | 

### Customer Journey Mapping

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk Customer Success** | N/A | N/A |
| **Planhat** | 7.6/10 | 179 |

#### Platform Basics

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Templates** | Not enough data | 8.0 (167 reviews) | 
| **Exporting** | Not enough data | 7.9 (152 reviews) | 
| **Multi-user Access and Collaboration** | Not enough data | 8.2 (146 reviews) | 
| **Multiple Personas** | Not enough data | 7.7 (132 reviews) | 
| **Data Analytics ** | Not enough data | 7.8 (137 reviews) | 

#### Agentic AI - Customer Journey Mapping

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.4 (36 reviews) | 

### Client Portal

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk Customer Success** | N/A | N/A |
| **Planhat** | 6.7/10 | 161 |

#### Content

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Document Collaboration** | Not enough data | 7.2 (122 reviews) | 
| **Versioning** | Not enough data | 6.8 (102 reviews) | 
| **E-Signature** | Not enough data | 5.7 (97 reviews) | 
| **File Request** | Not enough data | 6.2 (93 reviews) | 
| **Feedback** | Not enough data | 7.1 (108 reviews) | 

#### Collaboration

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Billing and Invoicing** | Not enough data | 6.5 (103 reviews) | 
| **Instant Messaging** | Not enough data | 6.3 (100 reviews) | 
| **Project Management** | Not enough data | 8.0 (124 reviews) | 
| **Analytics** | Not enough data | 8.0 (139 reviews) | 
| **Time Tracking** | Not enough data | 7.3 (104 reviews) | 
| **Mobile Application** | Not enough data | 4.7 (85 reviews) | 

### Client Onboarding

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk Customer Success** | N/A | N/A |
| **Planhat** | 8.1/10 | 289 |

#### Onboarding Setup

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Workflows** | Not enough data | 8.6 (252 reviews) | 
| **Templates** | Not enough data | 8.1 (256 reviews) | 
| **Checklists** | Not enough data | 8.6 (258 reviews) | 

#### Project Tracking

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Monitoring** | Not enough data | 8.2 (235 reviews) | 
| **Resources** | Not enough data | 7.7 (201 reviews) | 
| **Content** | Not enough data | 8.0 (211 reviews) | 
| **Tasks** | Not enough data | 8.4 (255 reviews) | 
| **Optimization** | Not enough data | 7.9 (208 reviews) | 

#### Customer Engagement

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Portal** | Not enough data | 7.7 (229 reviews) | 
| **Engagement** | Not enough data | 8.0 (224 reviews) | 
| **Branding** | Not enough data | 7.4 (213 reviews) | 
| **Visibility** | Not enough data | 8.3 (229 reviews) | 
| **Collaboration** | Not enough data | 8.1 (233 reviews) | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk Customer Success** | 9.2/10 | 5 |
| **Planhat** | N/A | N/A |

#### Platform

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Health Score** | Not enough data | Not enough data | 
| **Customer Profiles** | 9.0 (5 reviews) | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 

#### Predictions

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Service Quality Assurance** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Revenue Impact** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Sentiment** | Not enough data | Not enough data | 
| **Retention** | 9.3 (5 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Data Quality

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk Customer Success** | N/A | N/A |
| **Planhat** | 7.6/10 | 73 |

#### Functionality

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Identification** | Not enough data | 7.6 (54 reviews) | 
| **Correction** | Not enough data | 7.4 (50 reviews) | 
| **Normalization** | Not enough data | 7.5 (46 reviews) | 
| **Preventative Cleaning** | Not enough data | 7.2 (49 reviews) | 
| **Data Matching** | Not enough data | 7.2 (54 reviews) | 

#### Management

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Reporting** | Not enough data | 8.1 (61 reviews) | 
| **Automation** | Not enough data | 8.4 (62 reviews) | 
| **Quality Audits** | Not enough data | 7.2 (48 reviews) | 
| **Dashboard** | Not enough data | 8.2 (64 reviews) | 
| **Governance** | Not enough data | 8.1 (49 reviews) | 

#### Generative AI

| Feature | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.4 (31 reviews) | 
| **AI Text Summarization** | Not enough data | 6.6 (31 reviews) | 

---
## Categories
**Shared Categories (1):** [Customer Success Software](https://www.g2.com/categories/customer-success)

**Unique to Freshdesk Customer Success (1):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention)

**Unique to Planhat (9):** [Client Portal Software](https://www.g2.com/categories/client-portal), [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping), [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Subscription Revenue Management Software](https://www.g2.com/categories/subscription-revenue-management), [Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp), [CRM Software](https://www.g2.com/categories/crm), [Data Quality Tools](https://www.g2.com/categories/data-quality), [Client Onboarding Software](https://www.g2.com/categories/client-onboarding)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshdesk Customer Success | Planhat | 
|---|---|---|
| **Small-Business** | 31.8% | 32.8% | 
| **Mid-Market** | 40.9% | 61.0% | 
| **Enterprise** | 27.3% | 6.2% | 

### By Industry

#### Freshdesk Customer Success

- **Information Technology and Services:** 22.7%
- **Computer Software:** 13.6%
- **Consumer Services:** 9.1%
- **Accounting:** 9.1%
- **Telecommunications:** 4.5%
- **Real Estate:** 4.5%
- **Market Research:** 4.5%
- **Logistics and Supply Chain:** 4.5%
- **Health, Wellness and Fitness:** 4.5%
- **Food & Beverages:** 4.5%
- **Other:** 18.2%

#### Planhat

- **Computer Software:** 37.2%
- **Information Technology and Services:** 18.6%
- **Marketing and Advertising:** 8.1%
- **Education Management:** 2.4%
- **E-Learning:** 2.2%
- **Human Resources:** 2.2%
- **Financial Services:** 2.1%
- **Internet:** 2.0%
- **Consumer Services:** 1.8%
- **Computer & Network Security:** 1.7%
- **Other:** 21.7%

---
## Alternatives

### Alternatives to Freshdesk Customer Success

- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1705 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1587 reviews)
- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (696 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (423 reviews)
- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (500 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (750 reviews)
- [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (659 reviews)

### Alternatives to Planhat

- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (500 reviews)
- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1587 reviews)
- [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (659 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (423 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (696 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1705 reviews)
- [GUIDEcx](https://www.g2.com/products/guidecx/reviews) — 4.6/5 stars (461 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Rocketlane](https://www.g2.com/products/rocketlane-corp/reviews) — 4.7/5 stars (852 reviews)

---
## Top Discussions

### Freshdesk Customer Success

- Title: [Is customer success same as customer support?](https://www.g2.com/discussions/is-customer-success-same-as-customer-support) — 1 comment
  > **Top comment:** "No, customer success and customer support are not the same things in the context of Freshdesk or any other customer service software.

Customer support..."

### Planhat

- Title: [How long did it take to implement?](https://www.g2.com/discussions/49802-how-long-did-it-take-to-implement) — 2 comments *(includes official response)*
  > **Top comment:** "Comment deleted by user."
- Title: [It shouldbe good if we can export the changes etc on Playbooks or have a clear idea on NPS score expectations.](https://www.g2.com/discussions/it-shouldbe-good-if-we-can-export-the-changes-etc-on-playbooks-or-have-a-clear-idea-on-nps-score-expectations) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Martha,

Thanks for your question!

We'd love to understand a bit deeper what you are trying to solve so please feel free to reach out to your CSM..."
- Title: [How can I, launch two simultaneos NPScampaings](https://www.g2.com/discussions/how-can-i-launch-two-simultaneos-npscampaings) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Matheus, your CSM will be in touch shortly and help you to set it up :)

"
- Title: [What's the best way to manage crossell opportunities on planhat?](https://www.g2.com/discussions/40995-what-s-the-best-way-to-manage-crossell-opportunities-on-planhat) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Pedro,

Thanks for your question!

There are several ways to manage cross-sale opportunities in Planhat. Firstly, intelligent triggers and alerts can..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshdesk-customer-success-vs-planhat)