# Freshcaller vs GoTo Connect Comparison
---
## AI Generated Summary
- **G2 reviewers report** that GoTo Connect excels in overall user satisfaction, with a higher G2 Score reflecting its strong performance in both contact center and VoIP categories. Users appreciate its **flexibility** for unified communication, allowing seamless texting, emailing, and calling from their cell phones.
- **Users say** that Freshcaller offers a **simple and clean UI** , making it easy to navigate. Reviewers find the dial pad and call recording features particularly valuable, which enhances their daily operations, although they note that it doesn&#39;t match the customization options available in GoTo Connect.
- **According to verified reviews** , GoTo Connect is praised for its **ease of setup** and intuitive onboarding process. Users highlight the smooth initial setup and the ability to manage phone schedules online, which contributes to a positive user experience right from the start.
- **Reviewers mention** that while Freshcaller is easy to set up, it sometimes lacks the advanced features that GoTo Connect provides. For instance, GoTo Connect users appreciate the ability to customize speed dial buttons, which enhances their communication efficiency.
- **G2 reviewers highlight** the quality of support provided by GoTo Connect, noting that the support team is responsive and knowledgeable. This is a significant advantage for users who value reliable assistance, especially during critical operational times.
- **Users report** that Freshcaller’s support team is also helpful, but they have fewer recent reviews, which may indicate less frequent updates or improvements compared to GoTo Connect. This could affect long-term user satisfaction as the market evolves.



| | Freshcaller | GoTo Connect | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 132 | 1,415 | 
| **Largest Market Segment** | Small-Business (71.2% of reviews) | Small-Business (70.5% of reviews) | 
| **Entry Level Price** | $39/user/month, billed annually/user | Contact Us 1 User, Per month | 

---
## Top Pros & Cons

### Freshcaller

Pros:
- Ease of Use (2 reviews)
- Automation (1 reviews)

Cons:
- Lack of Features (2 reviews)
- Contact Management (1 reviews)

### GoTo Connect

Pros:
- Ease of Use (128 reviews)
- Customer Support (46 reviews)

Cons:
- Call Issues (30 reviews)
- Limitations (20 reviews)

---
## Ratings Comparison
| Rating | Freshcaller | GoTo Connect | 
|---|---|---|
  | **Meets Requirements** | 8.4 (106 reviews) | 9.0 (1142 reviews) | 
  | **Ease of Use** | 8.6 (105 reviews) | 9.0 (1155 reviews) | 
  | **Ease of Setup** | 8.4 (60 reviews) | 8.7 (815 reviews) | 
  | **Ease of Admin** | 8.4 (60 reviews) | 8.9 (781 reviews) | 
  | **Quality of Support** | 8.5 (101 reviews) | 8.8 (1116 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (58 reviews) | 9.1 (774 reviews) | 
  | **Product Direction (% positive)** | 8.5 (104 reviews) | 8.4 (1105 reviews) | 

---
## Pricing

### Freshcaller

#### Entry-Level Pricing

Plan: Pro

Price: $39 /user/month, billed annually/user

Description: Everything in Growth, 3000 Free minutes/month and

Key Features:
- Holiday Routing
- Advanced Call Metrics
- Call Barging

[Browse all 4 editions](https://www.g2.com/products/freshcaller/pricing)

#### Free Trial

No

### GoTo Connect

#### Entry-Level Pricing

Plan: Phone System

Price: Contact Us 1 User, Per month

Description: An award-winning smart business phone system that combines advanced cloud-based telephony with built-in meeting and messaging capabilities.

Key Features:
- Free calls to 50 countries
- Unlimited auto attendants and call queues
- Customizable dial plans for your business

[Browse all 4 editions](https://www.g2.com/products/goto-connect/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | N/A | N/A |
| **GoTo Connect** | 7.8/10 | 12 |

#### Dialing Options

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.9 (12 reviews) | 
| **Progressive Dialing** | Not enough data | 8.8 (11 reviews) | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 7.1 (12 reviews) | 
| **Callback Scheduling ** | Not enough data | 6.7 (12 reviews) | 
| **Call Recording ** | Not enough data | 7.1 (12 reviews) | 

#### Automation

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 6.4 (11 reviews) | 
| **Interactive Voice Response (IVR)** | Not enough data | 6.9 (12 reviews) | 
| **Call Scrubbing** | Not enough data | 6.7 (10 reviews) | 

#### Agentic AI - Auto Dialer

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | N/A | N/A |
| **GoTo Connect** | 7.9/10 | 65 |

#### Documents

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Editing** | Not enough data | 7.3 (55 reviews) | 
| **Document Signature ** | Not enough data | 6.9 (54 reviews) | 
| **Storage** | Not enough data | 8.0 (57 reviews) | 

#### Agentic AI - Online Fax

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.5 (10 reviews) | 
| **Cross-system Integration** | Not enough data | 6.8 (10 reviews) | 

#### Sending

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Fax Number** | Not enough data | 9.0 (64 reviews) | 
| **Existing Numbers** | Not enough data | 9.1 (61 reviews) | 
| **Cross-Platform Sending** | Not enough data | 8.4 (59 reviews) | 
| **Unlimited Sending** | Not enough data | 8.8 (59 reviews) | 
| **Contact Management** | Not enough data | 8.5 (56 reviews) | 
| **Alerts** | Not enough data | 8.7 (58 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | N/A | N/A |
| **GoTo Connect** | 6.6/10 | 32 |

#### Channels

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 7.4 (30 reviews) | 
| **Open Listening** | Not enough data | 6.9 (30 reviews) | 
| **Physical Media** | Not enough data | 6.0 (29 reviews) | 

#### Design

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.9 (31 reviews) | 
| **Create Content** | Not enough data | 6.1 (26 reviews) | 
| **Personalization** | Not enough data | 7.1 (28 reviews) | 
| **Inbound Identification** | Not enough data | 7.6 (29 reviews) | 
| **Regulatory Compliance** | Not enough data | 7.4 (29 reviews) | 

#### Generative AI

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | 4.5 (20 reviews) | 
| **AI Text Summarization** | Not enough data | 5.2 (21 reviews) | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Quality Assurance

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Feature Not Available | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Feature Not Available | Not enough data | 

#### Performance

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | 8.5/10 | 83 |
| **GoTo Connect** | 7.3/10 | 29 |

#### Channels

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Voice** | 8.8 (45 reviews) ✓ Verified | 8.6 (22 reviews) | 
| **Social** | Feature Not Available | 6.4 (18 reviews) | 
| **Web Chat** | Feature Not Available | 6.3 (20 reviews) | 
| **Mobile SMS** | Feature Not Available | 7.8 (19 reviews) | 
| **Email** | 8.6 (28 reviews) | 6.4 (18 reviews) | 

#### Generative AI

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.7 (13 reviews) | 

#### Functions

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Session Routing** | 8.5 (49 reviews) ✓ Verified | 8.3 (21 reviews) | 
| **Session Queuing** | 8.8 (53 reviews) ✓ Verified | 8.1 (18 reviews) | 
| **Concurrent Calling** | 8.6 (50 reviews) ✓ Verified | 8.0 (18 reviews) | 
| **Speech Analytics** | 6.9 (13 reviews) ✓ Verified | 6.7 (16 reviews) | 
| **Auto Dialer** | 8.7 (20 reviews) ✓ Verified | 7.0 (17 reviews) | 
| **IVR** | 8.6 (35 reviews) ✓ Verified | 7.6 (17 reviews) | 
| **Inbound Screen Pop** | 8.4 (34 reviews) ✓ Verified | 6.6 (16 reviews) | 
| **Persistent Data** | 8.8 (27 reviews) | 6.8 (16 reviews) | 

#### Agentic AI - Contact Center

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 4.4 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 4.4 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.8 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 3.9 (6 reviews) | 

#### Administrative

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Session Summary Notes** | 8.6 (65 reviews) ✓ Verified | 6.7 (14 reviews) | 
| **Administrator Access** | 9.0 (52 reviews) ✓ Verified | 8.3 (21 reviews) | 
| **Reporting &amp; Dashboards** | 8.3 (53 reviews) ✓ Verified | 7.5 (20 reviews) | 
| **Session Recording** | 8.7 (34 reviews) ✓ Verified | 7.9 (16 reviews) | 
| **Agent Scheduling and Assignment** | 7.5 (17 reviews) | 7.2 (16 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Workforce Management

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Agent Availability** | Not enough data | Not enough data | 
| **Skills Management** | Not enough data | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Agent Self-Service** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Administration

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Performance Analysis** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Forecasting** | Feature Not Available | Not enough data | 
| **Intraday Management** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | 8.1/10 | 5 |
| **GoTo Connect** | N/A | N/A |

#### Conversational Platform

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Personalization** | 8.0 (5 reviews) | Not enough data | 
| **Omnichannel** | 8.0 (5 reviews) | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | 8.3 (5 reviews) | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Platform

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Back** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | 
| **Performance Evaluation** | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Reporting &amp; Dashboards** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Generative AI

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Generative AI

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Generative AI

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | N/A | N/A |
| **GoTo Connect** | 8.2/10 | 951 |

#### Platform Basics - VoIP Providers

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 8.5 (52 reviews) | 
| **Call Management** | Not enough data | 9.1 (60 reviews) | 
| **Network monitoring** | Not enough data | 8.4 (52 reviews) | 
| **Integrations** | Not enough data | 7.5 (55 reviews) | 
| **Virtual PBX** | Not enough data | 9.0 (48 reviews) | 
| **SIP trunking services** | Not enough data | 7.9 (48 reviews) | 

#### Basic Communication

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Phone Calls** | Not enough data | 9.2 (914 reviews) ✓ Verified | 
| **Video Calls** | Feature Not Available | 8.0 (398 reviews) ✓ Verified | 
| **Instant Messaging** | Feature Not Available | 7.9 (452 reviews) ✓ Verified | 
| **Screen Sharing** | Feature Not Available | 7.9 (384 reviews) ✓ Verified | 
| **Conference Calls** | Not enough data | 8.7 (653 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | Not enough data | 9.1 (738 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (26 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (26 reviews) | 
| **Adaptive Learning** | Not enough data | 7.2 (25 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (26 reviews) | 

#### Access

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Software Pairing** | Feature Not Available | 8.2 (478 reviews) ✓ Verified | 
| **Browser Extension** | Not enough data | 8.2 (504 reviews) | 
| **Individual Download** | Feature Not Available | 8.4 (507 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Hold Music** | Not enough data | 8.6 (733 reviews) ✓ Verified | 
| **Automated Attendants** | Not enough data | 9.0 (693 reviews) ✓ Verified | 
| **VOiP Number** | Not enough data | 9.1 (781 reviews) ✓ Verified | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | N/A | N/A |
| **GoTo Connect** | 8.8/10 | 130 |

#### Agentic AI - UCaaS Platforms

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Feature Not Available | 
| **Native VoIP** | Not enough data | 9.0 (101 reviews) ✓ Verified | 
| **CCaaS Option** | Not enough data | Feature Not Available | 

#### Features

| Feature | Freshcaller | GoTo Connect | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Feature Not Available | 
| **Voicemail to SMS** | Not enough data | Feature Not Available | 
| **File Sharing** | Not enough data | 8.3 (82 reviews) ✓ Verified | 
| **Voice Conferencing** | Not enough data | 9.0 (109 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 8.9 (96 reviews) ✓ Verified | 
| **Conference Transcripts** | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (4):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Software](https://www.g2.com/categories/contact-center), [Conversational Support Software](https://www.g2.com/categories/conversational-support)

**Unique to Freshcaller (2):** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to GoTo Connect (7):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Online Fax Software](https://www.g2.com/categories/online-fax), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshcaller | GoTo Connect | 
|---|---|---|
| **Small-Business** | 71.2% | 70.5% | 
| **Mid-Market** | 23.2% | 24.8% | 
| **Enterprise** | 5.6% | 4.7% | 

### By Industry

#### Freshcaller

- **Information Technology and Services:** 14.4%
- **Online Media:** 12.0%
- **Computer Software:** 10.4%
- **Retail:** 6.4%
- **Financial Services:** 4.0%
- **Consumer Services:** 4.0%
- **Consumer Goods:** 3.2%
- **Hospital &amp; Health Care:** 2.4%
- **Staffing and Recruiting:** 2.4%
- **Education Management:** 2.4%
- **Other:** 38.4%

#### GoTo Connect

- **Information Technology and Services:** 8.6%
- **Hospital &amp; Health Care:** 5.6%
- **Financial Services:** 5.3%
- **Insurance:** 5.2%
- **Computer Software:** 4.2%
- **Non-Profit Organization Management:** 3.5%
- **Marketing and Advertising:** 3.4%
- **Construction:** 2.9%
- **Accounting:** 2.7%
- **Health, Wellness and Fitness:** 2.7%
- **Other:** 55.8%

---
## Alternatives

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---
## Top Discussions

### Freshcaller

No discussions available for this product.

### GoTo Connect

- Title: [I](https://www.g2.com/discussions/goto-connect-i) — 2 comments, 1 upvote
  > **Top comment:** "So far this product has fulfilled our companies needs 100% "
- Title: [The Call prompter](https://www.g2.com/discussions/the-call-prompter) — 2 comments, 1 upvote
  > **Top comment:** "I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter."
- Title: [Can I Port My Existing Number?](https://www.g2.com/discussions/phone-numbers) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  You can port your number."
- Title: [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) — 1 comment
  > **Top comment:** "Phone, Fax, Meetings. Been a user for more than 10 years."
- Title: [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) — 1 comment
  > **Top comment:** "Comment deleted by user."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshcaller-vs-goto-connect)

