Compare Freshcaller and NiCE CXone 
At a Glance
Market Segments
Small-Business (71.2% of reviews)
Mid-Market (52.7% of reviews)
Entry-Level Pricing
$39/user/month, billed annually/user
Starting at $110.00 1 Agent Per Month
Freshcaller
Star Rating
(132)4.1 out of 5
Market Segments
Small-Business (71.2% of reviews)
Pros & Cons
Entry-Level Pricing
$39/user/month, billed annually/user
Browse all 4 pricing plansNiCE CXone
Star Rating
(1,730)4.3 out of 5
Market Segments
Mid-Market (52.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $110.00 1 Agent Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that NiCE CXone Mpower excels in overall user satisfaction, reflected in its higher G2 Score compared to Freshcaller. Users appreciate its robust features for performance tracking, stating, "I like how it provides different features for us to review our performance, and activity throughout the day."
- Users say that Freshcaller offers a more accessible entry point for small businesses, with a lower starting price and a user-friendly setup process. Reviewers highlight its ease of use, noting, "Freshcaller is easy to set up and easy for our CSRs to use."
- According to verified reviews, NiCE CXone Mpower provides advanced reporting capabilities that help teams maintain situational awareness. Users mention, "NICE CXone Mpower is nice because in quality we can pull calls from reports in an efficient manner," showcasing its strength in data management.
- Reviewers mention that Freshcaller shines with its unified platform, integrating various customer engagement tools. One user noted, "Freshworks helped us to perform customer support via emails, calls, and chats on a single platform," which streamlines workflows for teams.
- G2 reviewers highlight that while NiCE CXone Mpower has a slightly steeper learning curve, its customizable dashboard is a significant advantage. Users enjoy the ability to "keep tabs on what calls are coming in as well as what agents are doing," enhancing overall visibility and control.
- Users report that Freshcaller’s support team is highly responsive and knowledgeable, which is a critical factor for small businesses. One reviewer stated, "Any time we have issues the support team are very knowledgeable and helpful," indicating a strong support system that can be vital for day-to-day operations.
Pricing
Entry-Level Pricing
Freshcaller
Pro
$39
/user/month, billed annually/user
Everything in Growth, 3000 Free minutes/month and
- Holiday Routing
- Advanced Call Metrics
- Call Barging
NiCE CXone
CXone Omnichannel Suite
Starting at $110.00
1 Agent Per Month
Includes both Digital and Voice Agent plus
- Omnichannel blended routing for digital and voice
- Universal queue with concurrent interaction handling
- Voice and digital capture, storage, search and playback
Free Trial
Freshcaller
No trial information availableNiCE CXone
Free Trial is available
Ratings
Meets Requirements
8.4
106
8.7
1,193
Ease of Use
8.6
105
8.7
1,211
Ease of Setup
8.4
60
8.0
453
Ease of Admin
8.4
60
8.3
439
Quality of Support
8.5
101
8.3
1,113
Has the product been a good partner in doing business?
8.4
58
8.2
436
Product Direction (% positive)
8.5
104
8.2
1,109
Features by Category
Ticket and Case Management
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.4
6
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
7.8
6
Not enough data
8.8
7
Platform
Not enough data
8.3
7
Not enough data
9.1
11
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.3
7
Dialing Options
Not enough data
8.9
311
|
Verified
Not enough data
9.0
287
|
Verified
Not enough data
Not enough data
Agent Tools
Not enough data
9.0
263
|
Verified
Not enough data
8.9
276
|
Verified
Not enough data
9.2
313
|
Verified
Automation
Not enough data
8.8
230
|
Verified
Not enough data
9.0
247
|
Verified
Not enough data
8.9
210
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.3
7
Knowledge Management
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
8.1
7
Compliance
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
7.4
7
Customer Support
Not enough data
7.9
7
Not enough data
8.1
7
Not enough data
7.6
7
Data Security
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.8
7
Administration
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.6
7
Generative AI
Not enough data
Not enough data
Quality Assurance
Not enough data
9.0
253
Feature Not Available
9.0
237
Not enough data
8.8
263
Engagement
Not enough data
9.0
238
Not enough data
9.0
250
Feature Not Available
8.8
238
Performance
Not enough data
8.9
238
Not enough data
9.2
256
Generative AI
Not enough data
5.2
18
Not enough data
5.4
18
Channels
8.8
45
|
Verified
9.1
627
|
Verified
Feature Not Available
8.5
326
|
Verified
Feature Not Available
8.5
352
|
Verified
Feature Not Available
8.3
296
|
Verified
8.6
28
8.5
350
|
Verified
Generative AI
Not enough data
7.0
48
Functions
8.5
49
|
Verified
8.8
653
|
Verified
8.8
53
|
Verified
9.0
692
|
Verified
8.6
50
|
Verified
8.9
547
|
Verified
6.9
13
|
Verified
8.7
386
|
Verified
8.7
20
|
Verified
8.8
458
|
Verified
8.6
35
|
Verified
8.9
553
|
Verified
8.4
34
|
Verified
8.8
556
|
Verified
8.8
27
8.7
497
|
Verified
Agentic AI - Contact Center
Not enough data
8.1
6
Not enough data
7.8
6
Not enough data
8.3
6
Not enough data
7.8
6
Administrative
8.6
65
|
Verified
8.6
516
|
Verified
9.0
52
|
Verified
8.9
546
|
Verified
8.3
53
|
Verified
8.6
643
|
Verified
8.7
34
|
Verified
9.0
513
|
Verified
7.5
17
8.9
432
|
Verified
Workforce Management
Not enough data
9.3
289
|
Verified
Not enough data
9.2
280
|
Verified
Not enough data
8.9
226
|
Verified
Not enough data
9.0
227
|
Verified
Not enough data
8.6
177
|
Verified
Administration
Not enough data
8.9
230
|
Verified
Not enough data
9.2
271
|
Verified
Not enough data
9.0
295
|
Verified
Feature Not Available
8.7
220
|
Verified
Not enough data
9.0
227
|
Verified
Conversational Platform
8.0
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.6
32
Not enough data
7.5
27
Not enough data
8.8
34
Not enough data
9.2
38
Not enough data
8.6
35
Not enough data
9.4
31
Not enough data
9.3
37
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
9.4
36
Not enough data
9.0
33
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.4
38
Not enough data
8.8
39
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.1
7
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.3
8
Self-Service Platform
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.1
7
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.7
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshcaller and NiCE CXone are categorized as Contact Center Quality Assurance, Contact Center Workforce, Call Center Infrastructure (CCI), and Contact Center
Unique Categories
Freshcaller is categorized as VoIP Providers and Conversational Support
Reviews
Reviewers' Company Size
Freshcaller
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NiCE CXone
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.4%
Online Media
12.0%
Computer Software
10.4%
Retail
6.4%
Financial Services
4.0%
Other
52.8%
Consumer Services
10.4%
Information Technology and Services
8.3%
Financial Services
7.9%
Telecommunications
7.1%
Hospital & Health Care
5.8%
Other
60.5%
Alternatives
Discussions
Freshcaller has no discussions with answers
Does it ever pause or get frozen after a call
2 Comments
AA
In three months of use, 40 hours a week.... Not that often thankfullyRead more
What is NICE CXone used for?
1 Comment
SI
NICE CXone is basically an customer interaction tool that can help you manage the customer interactions from the platform, via Calls, Emails, etc. An good...Read more
Can I use this application for auto dialed jobs?
1 Comment
LH
Yes. This software has a option with chat, email and voice dailRead more
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