# Freshcaller vs Maqsam Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshcaller excels in user-friendliness, with many users appreciating its **simple and clean UI** that makes navigation easy. The initial setup is often described as a breeze, which is a significant advantage for teams looking to get started quickly.
- **Users say** that Maqsam stands out for its robust reporting capabilities, with feedback highlighting the **clear and specific reports** it generates. This feature is particularly beneficial for call center departments that rely on detailed KPI insights to track performance effectively.
- **Reviewers mention** that while Freshcaller is well-suited for small businesses, it has a higher percentage of users from this segment, indicating a strong focus on meeting the needs of smaller teams. This is reflected in the positive feedback about its **automation capabilities** that streamline customer support across multiple channels.
- **According to verified reviews** , Maqsam's support team is noted for their professionalism and expertise, which users find reassuring. This level of support can be crucial for businesses that require reliable assistance, especially when implementing new systems.
- **G2 reviewers highlight** that Freshcaller offers valuable features like **call tags and recording** , which users find particularly useful for managing customer interactions. However, some users feel that it may not fully meet all their specific workflow needs, indicating potential areas for improvement.
- **Users report** that Maqsam's provision of **UAE-based numbers** has significantly improved their call pickup rates, enhancing customer relationships. This localized feature is a strong selling point for businesses operating in that region, showcasing Maqsam's adaptability to market needs.



| | Freshcaller | Maqsam | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 132 | 83 | 
| **Largest Market Segment** | Small-Business (71.2% of reviews) | Small-Business (55.1% of reviews) | 
| **Entry Level Price** | $39/user/month, billed annually/user | Starting at $45.00 1 User Per Month | 

---
## Top Pros & Cons

### Freshcaller

Pros:
- Ease of Use (2 reviews)
- Automation (1 reviews)

Cons:
- Lack of Features (2 reviews)
- Contact Management (1 reviews)

### Maqsam

Pros:
- Ease of Use (16 reviews)
- Customer Support (9 reviews)

Cons:
- Call Issues (8 reviews)
- Poor Call Quality (5 reviews)

---
## Ratings Comparison
| Rating | Freshcaller | Maqsam | 
|---|---|---|
  | **Meets Requirements** | 8.4 (106 reviews) | 8.9 (54 reviews) | 
  | **Ease of Use** | 8.6 (105 reviews) | 9.3 (56 reviews) | 
  | **Ease of Setup** | 8.4 (60 reviews) | 8.9 (52 reviews) | 
  | **Ease of Admin** | 8.4 (60 reviews) | 9.0 (33 reviews) | 
  | **Quality of Support** | 8.5 (101 reviews) | 9.1 (56 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (58 reviews) | 9.1 (32 reviews) | 
  | **Product Direction (% positive)** | 8.5 (104 reviews) | 9.3 (52 reviews) | 

---
## Pricing

### Freshcaller

#### Entry-Level Pricing

Plan: Pro

Price: $39 /user/month, billed annually/user

Description: Everything in Growth, 3000 Free minutes/month and

Key Features:
- Holiday Routing
- Advanced Call Metrics
- Call Barging

[Browse all 4 editions](https://www.g2.com/products/freshcaller/pricing)

#### Free Trial

No

### Maqsam

#### Entry-Level Pricing

Plan: Seat Plans Telephony

Price: Starting at $45.00 1 User Per Month

Key Features:
- Free Setup fees  
- Free AI Features  (Call Transcription, Call Summary, Sentiment Analysis)
- Full Custom Reporting  

[Browse all 3 editions](https://www.g2.com/products/maqsam/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | N/A | N/A |
| **Maqsam** | N/A | N/A |

#### Quality Assurance

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Feature Not Available | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Feature Not Available | Not enough data | 

#### Performance

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | 8.5/10 | 83 |
| **Maqsam** | 8.4/10 | 35 |

#### Channels

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **Voice** | 8.8 (45 reviews) ✓ Verified | 8.8 (31 reviews) | 
| **Social** | Feature Not Available | 7.6 (13 reviews) | 
| **Web Chat** | Feature Not Available | 7.2 (13 reviews) | 
| **Mobile SMS** | Feature Not Available | 7.2 (15 reviews) | 
| **Email** | 8.6 (28 reviews) | 7.9 (15 reviews) | 

#### Generative AI

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 8.1 (16 reviews) | 

#### Functions

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **Session Routing** | 8.5 (49 reviews) ✓ Verified | 8.4 (19 reviews) | 
| **Session Queuing** | 8.8 (53 reviews) ✓ Verified | 8.5 (18 reviews) | 
| **Concurrent Calling** | 8.6 (50 reviews) ✓ Verified | 9.1 (19 reviews) | 
| **Speech Analytics** | 6.9 (13 reviews) ✓ Verified | 8.1 (18 reviews) | 
| **Auto Dialer** | 8.7 (20 reviews) ✓ Verified | 8.4 (19 reviews) | 
| **IVR** | 8.6 (35 reviews) ✓ Verified | 8.7 (22 reviews) | 
| **Inbound Screen Pop** | 8.4 (34 reviews) ✓ Verified | 8.3 (18 reviews) | 
| **Persistent Data** | 8.8 (27 reviews) | 8.8 (17 reviews) | 

#### Agentic AI - Contact Center

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **Session Summary Notes** | 8.6 (65 reviews) ✓ Verified | 8.3 (19 reviews) | 
| **Administrator Access** | 9.0 (52 reviews) ✓ Verified | 9.0 (23 reviews) | 
| **Reporting & Dashboards** | 8.3 (53 reviews) ✓ Verified | 8.6 (22 reviews) | 
| **Session Recording** | 8.7 (34 reviews) ✓ Verified | 9.4 (21 reviews) | 
| **Agent Scheduling and Assignment** | 7.5 (17 reviews) | 8.4 (15 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | N/A | N/A |
| **Maqsam** | N/A | N/A |

#### Responses

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | N/A | N/A |
| **Maqsam** | N/A | N/A |

#### Workforce Management

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **Agent Availability** | Not enough data | Not enough data | 
| **Skills Management** | Not enough data | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Agent Self-Service** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Administration

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Performance Analysis** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Forecasting** | Feature Not Available | Not enough data | 
| **Intraday Management** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | 8.1/10 | 5 |
| **Maqsam** | N/A | N/A |

#### Conversational Platform

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **Personalization** | 8.0 (5 reviews) | Not enough data | 
| **Omnichannel** | 8.0 (5 reviews) | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | 8.3 (5 reviews) | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | N/A | N/A |
| **Maqsam** | 9.4/10 | 21 |

#### Platform

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.3 (10 reviews) | 
| **Mobile Access** | Not enough data | 8.6 (16 reviews) | 
| **Queue Management** | Not enough data | 9.3 (12 reviews) | 
| **Call Routing** | Not enough data | 9.6 (14 reviews) | 
| **Call Back** | Not enough data | 9.8 (15 reviews) | 
| **IVR** | Not enough data | 9.6 (17 reviews) | 
| **Automatic Call Distribution** | Not enough data | 9.4 (13 reviews) | 

#### Generative AI

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 9.1 (11 reviews) | 

#### Workforce Management

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **Call Monitoring** | Not enough data | 9.9 (15 reviews) | 
| **Performance Evaluation** | Not enough data | 9.5 (13 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **Call Recording** | Not enough data | 9.8 (15 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.4 (13 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | N/A | N/A |
| **Maqsam** | 8.8/10 | 7 |

#### Customer Support

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **Text** | Not enough data | 8.7 (5 reviews) | 
| **Speech** | Not enough data | 9.3 (7 reviews) | 
| **Knowledge Base** | Not enough data | 7.8 (6 reviews) | 

#### Automation

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 8.8 (7 reviews) | 
| **Customization** | Not enough data | 9.3 (7 reviews) | 
| **Intelligent Routing** | Not enough data | 9.2 (6 reviews) | 

#### Artificial Intelligence

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **Learning** | Not enough data | 8.8 (7 reviews) | 
| **Language** | Not enough data | 8.6 (6 reviews) | 
| **Conversational AI** | Not enough data | 8.6 (6 reviews) | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | N/A | N/A |
| **Maqsam** | 8.7/10 | 9 |

#### Generative AI

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.7 (9 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | N/A | N/A |
| **Maqsam** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 
| **Call Management** | Not enough data | Not enough data | 
| **Network monitoring** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Virtual PBX** | Not enough data | Not enough data | 
| **SIP trunking services** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **Phone Calls** | Not enough data | Not enough data | 
| **Video Calls** | Feature Not Available | Not enough data | 
| **Instant Messaging** | Feature Not Available | Not enough data | 
| **Screen Sharing** | Feature Not Available | Not enough data | 
| **Conference Calls** | Not enough data | Not enough data | 
| **Desk-to-Desk Calls** | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **Software Pairing** | Feature Not Available | Not enough data | 
| **Browser Extension** | Not enough data | Not enough data | 
| **Individual Download** | Feature Not Available | Not enough data | 

#### Advanced Features

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **Hold Music** | Not enough data | Not enough data | 
| **Automated Attendants** | Not enough data | Not enough data | 
| **VOiP Number** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | N/A | N/A |
| **Maqsam** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshcaller** | N/A | N/A |
| **Maqsam** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Freshcaller | Maqsam | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Freshcaller (4):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Conversational Support Software](https://www.g2.com/categories/conversational-support)

**Unique to Maqsam (4):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshcaller | Maqsam | 
|---|---|---|
| **Small-Business** | 71.2% | 55.1% | 
| **Mid-Market** | 23.2% | 41.0% | 
| **Enterprise** | 5.6% | 3.8% | 

### By Industry

#### Freshcaller

- **Information Technology and Services:** 14.4%
- **Online Media:** 12.0%
- **Computer Software:** 10.4%
- **Retail:** 6.4%
- **Financial Services:** 4.0%
- **Consumer Services:** 4.0%
- **Consumer Goods:** 3.2%
- **Hospital & Health Care:** 2.4%
- **Staffing and Recruiting:** 2.4%
- **Education Management:** 2.4%
- **Other:** 38.4%

#### Maqsam

- **Financial Services:** 10.9%
- **Information Technology and Services:** 9.4%
- **Computer Software:** 6.3%
- **Consumer Services:** 6.3%
- **Retail:** 6.3%
- **Real Estate:** 6.3%
- **Education Management:** 6.3%
- **Consulting:** 4.7%
- **Automotive:** 4.7%
- **Logistics and Supply Chain:** 4.7%
- **Other:** 34.4%

---
## Alternatives

### Alternatives to Freshcaller

- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1584 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1838 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2384 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) — 4.1/5 stars (200 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Dixa](https://www.g2.com/products/dixa/reviews) — 4.2/5 stars (391 reviews)

### Alternatives to Maqsam

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1584 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1838 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [KrispCall](https://www.g2.com/products/krispcall/reviews) — 4.5/5 stars (357 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3563 reviews)

---
## Top Discussions

### Freshcaller

No discussions available for this product.

### Maqsam

- Title: [What is Maqsam used for?](https://www.g2.com/discussions/what-is-maqsam-used-for) — 2 comments
  > **Top comment:** "Cloud call center system"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshcaller-vs-maqsam)