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Compare FreePBX and Nextiva 
Featured Products
At a Glance
Market Segments
Small-Business (60.0% of reviews)
Small-Business (78.2% of reviews)
Entry-Level Pricing
No pricing available
Starting at $15.00 1 User Per Month
FreePBX
Star Rating
(15)4.4 out of 5
Market Segments
Small-Business (60.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about FreePBXNextiva
Star Rating
(3,441)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nextiva excels in overall user satisfaction, boasting a significantly higher G2 Score compared to FreePBX. Users appreciate its reliable functionality, with one stating, "The product functions as expected, and we haven't encountered many problems with it."
- Users say that Nextiva's implementation process is straightforward, making it easy for businesses to onboard new agents. One reviewer highlighted, "It is very easy to use, and implementing it for each agent is straightforward," which contrasts with FreePBX, where users may face more complexity during setup.
- Reviewers mention that Nextiva offers excellent customer support, which is a crucial factor for many businesses. Users have praised the support team, noting that it enhances their daily operations, while FreePBX users have not highlighted support as a standout feature.
- According to verified reviews, Nextiva's call recording feature is particularly valuable for small businesses, allowing them to review calls for quality assurance. This feature is a significant advantage over FreePBX, which, while inexpensive, does not emphasize similar functionalities in user feedback.
- Users highlight that FreePBX is a cost-effective solution, making it appealing for budget-conscious businesses. One user noted its affordability compared to other providers, but this may come at the expense of the comprehensive support and features that Nextiva offers.
- Reviewers note that while FreePBX is praised for its simplicity in on-premise installation and powerful security rules, it lacks the extensive user base and recent positive feedback that Nextiva enjoys, which can be a deciding factor for businesses looking for a proven solution.
Pricing
Entry-Level Pricing
FreePBX
No pricing availableNextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Free Trial
FreePBX
No trial information availableNextiva
No trial information availableRatings
Meets Requirements
9.4
8
9.0
2,769
Ease of Use
8.8
8
8.7
2,805
Ease of Setup
8.9
6
8.4
2,096
Ease of Admin
8.9
6
8.6
1,985
Quality of Support
9.0
8
9.0
2,755
Has the product been a good partner in doing business?
9.4
6
8.9
1,966
Product Direction (% positive)
8.5
8
8.3
2,655
Features by Category
Channels
Not enough data
9.4
195
Not enough data
7.9
178
Not enough data
7.7
175
Not enough data
8.2
180
Not enough data
8.2
170
Generative AI
Not enough data
7.6
84
Functions
Not enough data
8.7
175
Not enough data
8.6
175
Not enough data
8.8
176
Not enough data
8.1
173
Not enough data
8.2
171
Not enough data
8.5
178
Not enough data
8.5
171
Not enough data
8.4
167
Agentic AI - Contact Center
Not enough data
8.8
11
Not enough data
9.2
11
Not enough data
9.2
11
Not enough data
9.2
11
Administrative
Not enough data
8.3
169
Not enough data
9.1
177
Not enough data
8.9
177
Not enough data
8.4
167
Not enough data
8.3
162
Platform
Not enough data
8.1
468
Not enough data
8.6
668
Not enough data
8.6
586
Not enough data
8.9
694
Not enough data
8.8
608
Not enough data
8.3
504
Not enough data
8.6
605
Generative AI
Not enough data
7.7
295
Workforce Management
Not enough data
8.7
609
Not enough data
8.7
567
Call Center Infrastructure (CCI)
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Administrative
Not enough data
8.7
596
Not enough data
8.7
626
Basic Communication - Cloud PBX
Not enough data
9.3
27
Not enough data
9.0
28
Not enough data
9.3
27
Not enough data
8.5
24
Not enough data
8.5
26
Not enough data
9.0
26
Advanced Features - Cloud PBX
Not enough data
9.1
26
Not enough data
9.2
28
Not enough data
9.0
28
Not enough data
9.2
26
Platform Basics - VoIP Providers
Not enough data
8.6
60
Not enough data
8.7
63
Not enough data
8.4
58
Not enough data
8.2
59
Not enough data
8.0
55
Not enough data
7.8
55
Basic Communication
Not enough data
9.2
1642
|
Verified
Not enough data
7.9
901
|
Verified
Not enough data
8.3
1047
|
Verified
Not enough data
7.7
834
Not enough data
8.6
1159
|
Verified
Not enough data
9.1
1340
|
Verified
Agentic AI - VoIP Providers
Not enough data
7.7
41
Not enough data
8.0
40
Not enough data
7.7
41
Not enough data
7.7
42
Access
Not enough data
8.0
908
Not enough data
8.2
902
Not enough data
8.5
1038
|
Verified
Advanced Features
Not enough data
8.3
1174
|
Verified
Not enough data
8.6
1239
|
Verified
Not enough data
9.1
1479
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
8
Not enough data
8.6
7
Extensions
Not enough data
8.5
151
|
Verified
Not enough data
9.1
159
|
Verified
Not enough data
8.8
149
|
Verified
Features
Not enough data
9.2
181
|
Verified
Not enough data
8.5
153
Not enough data
8.3
144
|
Verified
Not enough data
9.0
157
|
Verified
Not enough data
8.5
148
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
FreePBX and Nextiva are categorized as Cloud PBX Platforms
Unique Categories
FreePBX has no unique categories
Nextiva is categorized as UCaaS Platforms, AI Voice Assistants, Contact Center, VoIP Providers, and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
FreePBX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
20.0%
Wholesale
6.7%
Transportation/Trucking/Railroad
6.7%
Mechanical or Industrial Engineering
6.7%
Market Research
6.7%
Other
53.3%
Hospital & Health Care
6.0%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.4%
Discussions
FreePBX has no discussions with answers
What does nextiva do?
3 Comments
SC
Phone Systems for businessRead more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
Do you think you will be able to implement a "Face Time" feature through your app?
2 Comments
JB
Hi Vicky,
Thanks for reaching out. Great Question!
Currently, Nextiva does not integrate with Facetime. We do offer a variety of video calling...Read more
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