# FreeCRM, Keap vs BigCommerce Comparison

| | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Star Rating** | 4.2 out of 5 | 3.8 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 11 | 26 | 580 | 
| **Largest Market Segment** | Small-Business (72.7% of reviews) | Small-Business (82.6% of reviews) | Small-Business (77.1% of reviews) | 
| **Entry Level Price** | $24.95 user/month | Starting at $249.00 1500 Contacts Per Month | $29.95/ per month | 

---
## Top Pros & Cons

### FreeCRM

**Not enough data**

### Keap

Pros:
- Automation (8 reviews)
- Automation Features (8 reviews)

Cons:
- Complexity (3 reviews)
- Expensive (3 reviews)

### BigCommerce

Pros:
- Ease of Use (40 reviews)
- Customer Support (21 reviews)

Cons:
- Limited Customization (12 reviews)
- Expensive (11 reviews)

---
## Ratings Comparison
| Rating | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
  | **Meets Requirements** | 8.8 (11 reviews) | 8.1 (14 reviews) | 8.3 (490 reviews) | 
  | **Ease of Use** | 8.5 (11 reviews) | 8.2 (16 reviews) | 8.4 (493 reviews) | 
  | **Ease of Setup** | Not enough data | 7.9 (16 reviews) | 8.3 (311 reviews) | 
  | **Ease of Admin** | Not enough data | Not enough data | 8.4 (288 reviews) | 
  | **Quality of Support** | 8.2 (10 reviews) | 8.2 (13 reviews) | 8.3 (471 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | Not enough data | 8.4 (284 reviews) | 
  | **Product Direction (% positive)** | 5.8 (11 reviews) | 5.0 (14 reviews) | 7.9 (472 reviews) | 

---
## Pricing

### FreeCRM

#### Entry-Level Pricing

Plan: Crmpro

Price: $24.95 user/month

Key Features:
- Monthly No Contract
- Unlimited Storage
- Unlimited Campaigns

[Browse all 5 editions](https://www.g2.com/products/freecrm/pricing)

#### Free Trial

Yes

### Keap

#### Entry-Level Pricing

Plan: Keap

Price: Starting at $249.00 1500 Contacts Per Month

Description: Say goodbye to feature-based plans. Get the entire Keap software platform starting at one low price — because serious growth requires serious software.

Key Features:
- 1,500 Contacts
- 2 Users
- 5 Proven Automations

[Learn more about Keap](https://www.g2.com/products/thryv-keap/reviews)

#### Free Trial

Yes

### BigCommerce

#### Entry-Level Pricing

Plan: Standard

Price: $29.95 / per month

Description: Everything you need to start selling online

Key Features:
- No transaction fees
- Sell on Amazon, eBay, Facebook, Pinterest & Google Shopping
- Accept Credit Cards, PayPal, Apple Pay & Amazon Pay

[Browse all 4 editions](https://www.g2.com/products/bigcommerce/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **FreeCRM** | N/A | N/A |
| **Keap** | 9.0/10 | 17 |
| **BigCommerce** | N/A | N/A |

#### Sales Force Automation

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Contact & Account Management** | Not enough data | 9.3 (7 reviews) ✓ Verified | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | Feature Not Available | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | Not enough data | 9.0 (5 reviews) ✓ Verified | Not enough data | 
| **Task / Activity Management** | Not enough data | Not enough data | Not enough data | 
| **Territory & Quota Management** | Not enough data | Feature Not Available | Not enough data | 
| **Desktop Integration** | Not enough data | Not enough data | Not enough data | 
| **Product & Price List Management** | Not enough data | Not enough data | Not enough data | 
| **Quote & Order Management** | Not enough data | Not enough data | Not enough data | 
| **Customer Contract Management** | Not enough data | Not enough data | Not enough data | 

#### Marketing Automation

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Email Marketing** | Not enough data | 9.3 (9 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | Not enough data | 9.2 (6 reviews) ✓ Verified | Not enough data | 
| **Lead Management** | Not enough data | 9.0 (5 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | Not enough data | Not enough data | Not enough data | 

#### Customer Support

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Case Management** | Not enough data | Not enough data | Not enough data | 
| **Customer Support Portal** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Call Center Features** | Not enough data | Not enough data | Not enough data | 
| **Support Analytics** | Not enough data | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | 8.7 (5 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | Not enough data | 

#### Mobile & Social

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Social Collaboration Features** | Not enough data | Not enough data | Not enough data | 
| **Social Network Integration** | Not enough data | Not enough data | Not enough data | 
| **Mobile User Support** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Workflow Capability** | Not enough data | 9.5 (7 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | Not enough data | 
| **Document & Content Mgmt.** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | 8.0 (5 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | Not enough data | 

#### Integration

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - CRM

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **FreeCRM** | N/A | N/A |
| **Keap** | N/A | N/A |
| **BigCommerce** | N/A | N/A |

#### Email Marketing

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Building and Personalizing Emails** | Not enough data | Not enough data | Not enough data | 
| **Sending Outbound Emails** | Not enough data | Not enough data | Not enough data | 
| **Manage Email Deliverability** | Not enough data | Not enough data | Not enough data | 
| **Automated Email Responses** | Not enough data | Not enough data | Not enough data | 

#### Online Marketing

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Landing Pages and Forms** | Not enough data | Not enough data | Not enough data | 
| **Dynamic Content** | Not enough data | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | Not enough data | 
| **Mobile Optimized** | Not enough data | Not enough data | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | Not enough data | 

#### Lead Management

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Marketing Lead Database** | Not enough data | Not enough data | Not enough data | 
| **Data Quality Management** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Lead Scoring and Grading** | Not enough data | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | Not enough data | 
| **Online Behavior Tracking** | Not enough data | Not enough data | Not enough data | 
| **Automated Alerts and Tasks** | Not enough data | Not enough data | Not enough data | 
| **CRM Lead Integration** | Not enough data | Not enough data | Not enough data | 

#### Campaign Management

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Program Management** | Not enough data | Not enough data | Not enough data | 
| **Event / Webinar Marketing** | Not enough data | Not enough data | Not enough data | 
| **Calendaring** | Not enough data | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | Not enough data | 

#### Social

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Social Listening** | Not enough data | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | Not enough data | 
| **Social Media Engagement** | Not enough data | Not enough data | Not enough data | 
| **Social Media Advertising** | Not enough data | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Basic Reporting** | Not enough data | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | Not enough data | 
| **ROI Analytics** | Not enough data | Not enough data | Not enough data | 
| **Revenue Analytics** | Not enough data | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Customization ** | Not enough data | Not enough data | Not enough data | 
| **Workflow Capability** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Integration

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **FreeCRM** | N/A | N/A |
| **Keap** | N/A | N/A |
| **BigCommerce** | N/A | N/A |

#### Lead Generation

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | Not enough data | 

### Email Template Builder

| Product | Score | Reviews |
|---|---|---|
| **FreeCRM** | N/A | N/A |
| **Keap** | N/A | N/A |
| **BigCommerce** | N/A | N/A |

#### Templates

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Text and Themes** | Not enough data | Not enough data | Not enough data | 
| **Stock Images** | Not enough data | Not enough data | Not enough data | 
| **Proofing** | Not enough data | Not enough data | Not enough data | 
| **Mobile Responsive** | Not enough data | Not enough data | Not enough data | 

#### Edit

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Pre-Made** | Not enough data | Not enough data | Not enough data | 
| **Build** | Not enough data | Not enough data | Not enough data | 
| **HTML** | Not enough data | Not enough data | Not enough data | 

#### Logistics

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **Issues** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Shareable Link** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Email Template Builder

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### Quote-to-Cash

| Product | Score | Reviews |
|---|---|---|
| **FreeCRM** | N/A | N/A |
| **Keap** | N/A | N/A |
| **BigCommerce** | N/A | N/A |

#### Customer Requirements

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Quoting** | Not enough data | Not enough data | Not enough data | 
| **Configuration** | Not enough data | Not enough data | Not enough data | 
| **Pricing** | Not enough data | Not enough data | Not enough data | 

#### Contracts

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Creation** | Not enough data | Not enough data | Not enough data | 
| **Negotiation** | Not enough data | Not enough data | Not enough data | 
| **Execution** | Not enough data | Not enough data | Not enough data | 

#### Revenue

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Invoicing** | Not enough data | Not enough data | Not enough data | 
| **Matching** | Not enough data | Not enough data | Not enough data | 
| **Recognition** | Not enough data | Not enough data | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **FreeCRM** | N/A | N/A |
| **Keap** | N/A | N/A |
| **BigCommerce** | N/A | N/A |

#### Text Messaging

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Bulk SMS** | Not enough data | Not enough data | Not enough data | 
| **Two-Way Text Messaging** | Not enough data | Not enough data | Not enough data | 
| **Text Scheduler** | Not enough data | Not enough data | Not enough data | 
| **Automatic Replies** | Not enough data | Not enough data | Not enough data | 
| **Automatic URL Shortening** | Not enough data | Not enough data | Not enough data | 
| **MMS Marketing** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Transactional SMS** | Not enough data | Not enough data | Not enough data | 

#### SMS Platform

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **White Label** | Not enough data | Not enough data | Not enough data | 
| **Text-to-Landline** | Not enough data | Not enough data | Not enough data | 
| **Short Codes** | Not enough data | Not enough data | Not enough data | 
| **API Integration** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Invoice Management

| Product | Score | Reviews |
|---|---|---|
| **FreeCRM** | N/A | N/A |
| **Keap** | N/A | N/A |
| **BigCommerce** | N/A | N/A |

#### Invoice Generation

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Templates** | Not enough data | Not enough data | Not enough data | 
| **Digital Invoices** | Not enough data | Not enough data | Not enough data | 
| **Recurring Invoices** | Not enough data | Not enough data | Not enough data | 

#### Invoice Processing

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Approvals** | Not enough data | Not enough data | Not enough data | 
| **Batch Processing** | Not enough data | Not enough data | Not enough data | 
| **Consolidation** | Not enough data | Not enough data | Not enough data | 
| **Match Invoices** | Not enough data | Not enough data | Not enough data | 

#### Analytics

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Due Dates** | Not enough data | Not enough data | Not enough data | 
| **Cashflow** | Not enough data | Not enough data | Not enough data | 
| **KPIs** | Not enough data | Not enough data | Not enough data | 
| **Payment Tracking** | Not enough data | Not enough data | Not enough data | 

#### Integration

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Accounting** | Not enough data | Not enough data | Not enough data | 
| **Payments** | Not enough data | Not enough data | Not enough data | 
| **ERP** | Not enough data | Not enough data | Not enough data | 
| **Account Sync** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Invoice Management

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Landing Page Builders

| Product | Score | Reviews |
|---|---|---|
| **FreeCRM** | N/A | N/A |
| **Keap** | N/A | N/A |
| **BigCommerce** | N/A | N/A |

#### Page Customization

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Drag and Drop** | Not enough data | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | Not enough data | 
| **Advanced Customization** | Not enough data | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | Not enough data | 

#### Page Optimization

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **A/B Testing** | Not enough data | Not enough data | Not enough data | 
| **Mobile Responsive** | Not enough data | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | Not enough data | 
| **SEO** | Not enough data | Not enough data | Not enough data | 

#### Integrations

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **E-Commerce Integration** | Not enough data | Not enough data | Not enough data | 
| **Email Marketing Integration** | Not enough data | Not enough data | Not enough data | 
| **Domain Integration** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Landing Page Builders

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **FreeCRM** | N/A | N/A |
| **Keap** | N/A | N/A |
| **BigCommerce** | N/A | N/A |

#### Lead Monitoring

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Features** | Not enough data | Not enough data | Not enough data | 
| **Performance** | Not enough data | Not enough data | Not enough data | 
| **Identification** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Lead Capture

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Data Capture

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Mobile** | Not enough data | Not enough data | Not enough data | 
| **Websites** | Not enough data | Not enough data | Not enough data | 
| **Social Media** | Not enough data | Not enough data | Not enough data | 
| **Data** | Not enough data | Not enough data | Not enough data | 

#### Analytics

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Export/Import** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 

#### Customization

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Forms** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 

### E-Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **FreeCRM** | N/A | N/A |
| **Keap** | N/A | N/A |
| **BigCommerce** | 7.7/10 | 424 |

#### Headless Commerce

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Decoupling** | Not enough data | Not enough data | 7.4 (85 reviews) | 
| **REST APIs** | Not enough data | Not enough data | 7.8 (93 reviews) | 
| **Data Orchestration** | Not enough data | Not enough data | 7.6 (90 reviews) | 
| **Customization** | Not enough data | Not enough data | 7.5 (103 reviews) | 
| **Extensibility** | Not enough data | Not enough data | 7.5 (92 reviews) | 

#### Generative AI

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.2 (53 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.3 (52 reviews) | 

#### Agentic AI - E-Commerce Platforms

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 5.2 (9 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 6.2 (11 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 5.5 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 5.2 (11 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 5.3 (11 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 5.6 (11 reviews) | 

#### Merchandising/Marketing

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Storefront Design Tools** | Not enough data | Not enough data | 7.9 (389 reviews) | 
| **Product Visualization** | Not enough data | Not enough data | 8.3 (387 reviews) | 
| **Recommendations / Personalization** | Not enough data | Not enough data | 7.7 (369 reviews) | 
| **Promotions and Discounts** | Not enough data | Not enough data | 7.9 (372 reviews) | 
| **Shopping Cart Abandonment** | Not enough data | Not enough data | 7.9 (351 reviews) | 
| **Product Reviews** | Not enough data | Not enough data | 7.7 (349 reviews) | 
| **SEO** | Not enough data | Not enough data | 7.9 (359 reviews) | 

#### Product Catalog

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Content Management** | Not enough data | Not enough data | 8.3 (387 reviews) | 
| **Product Configuration** | Not enough data | Not enough data | 8.2 (376 reviews) | 
| **Product Search and Filtering** | Not enough data | Not enough data | 8.0 (379 reviews) | 
| **Intangible Products** | Not enough data | Not enough data | 7.9 (266 reviews) | 

#### Order Process

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Checkout Process** | Not enough data | Not enough data | 8.5 (389 reviews) | 
| **Shipping Options** | Not enough data | Not enough data | 8.1 (379 reviews) | 
| **Tax Display and Processing** | Not enough data | Not enough data | 8.5 (363 reviews) | 
| **Payment Processing** | Not enough data | Not enough data | 8.8 (374 reviews) | 
| **Order Management** | Not enough data | Not enough data | 8.5 (387 reviews) | 
| **Returns / Refunds** | Not enough data | Not enough data | 8.2 (345 reviews) | 
| **Inventory Management** | Not enough data | Not enough data | 8.1 (332 reviews) | 
| **Multi-Channel Fulfillment** | Not enough data | Not enough data | 7.8 (261 reviews) | 

#### Multi-Channel Support

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | 8.0 (320 reviews) | 
| **Mobile** | Not enough data | Not enough data | 8.0 (352 reviews) | 
| **Social Commerce** | Not enough data | Not enough data | 7.9 (304 reviews) | 
| **Customer Service** | Not enough data | Not enough data | 8.0 (341 reviews) | 
| **Store Locator** | Not enough data | Not enough data | 7.7 (231 reviews) | 
| **3rd-Party Store Integration** | Not enough data | Not enough data | 7.9 (245 reviews) | 
| **B2B** | Not enough data | Not enough data | 7.6 (198 reviews) | 

#### Platform

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **APIs** | Not enough data | Not enough data | 8.1 (296 reviews) | 
| **Customization** | Not enough data | Not enough data | 7.8 (367 reviews) | 
| **Integrations to Add-on Tools** | Not enough data | Not enough data | 7.8 (339 reviews) | 
| **User Management** | Not enough data | Not enough data | 8.4 (355 reviews) | 
| **Reporting / Analytics** | Not enough data | Not enough data | 7.9 (354 reviews) | 
| **Security** | Not enough data | Not enough data | 8.6 (361 reviews) | 
| **Multi-Site Management** | Not enough data | Not enough data | Feature Not Available | 
| **Admin Access Rights** | Not enough data | Not enough data | 8.6 (348 reviews) | 
| **Test-to-Product Migration** | Not enough data | Not enough data | Feature Not Available | 
| **Internationalization** | Not enough data | Not enough data | Feature Not Available | 
| **Cross Browser Support** | Not enough data | Not enough data | 8.5 (332 reviews) | 
| **Performance and Reliability** | Not enough data | Not enough data | 8.6 (377 reviews) | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **FreeCRM** | N/A | N/A |
| **Keap** | N/A | N/A |
| **BigCommerce** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Attribution

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Lead Opportunity** | Not enough data | Not enough data | Not enough data | 
| **Lead Assignment** | Not enough data | Not enough data | Not enough data | 
| **Pipeline Acceleration** | Not enough data | Not enough data | Not enough data | 

#### Discovery

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Lead Management** | Not enough data | Not enough data | Not enough data | 
| **Scoring/Ranking** | Not enough data | Not enough data | Not enough data | 
| **Lead Context** | Not enough data | Not enough data | Not enough data | 

#### Management

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Conversion Viability** | Not enough data | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Data Synchronization** | Not enough data | Not enough data | Not enough data | 
| **Analysis** | Not enough data | Not enough data | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **FreeCRM** | N/A | N/A |
| **Keap** | N/A | N/A |
| **BigCommerce** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Analytics

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Open Rates** | Not enough data | Not enough data | Not enough data | 
| **Link Activity** | Not enough data | Not enough data | Not enough data | 
| **Attachment Activity** | Not enough data | Not enough data | Not enough data | 

#### Customizations

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Email Platform Integration** | Not enough data | Not enough data | Not enough data | 
| **Email Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Email Categorization** | Not enough data | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **FreeCRM** | N/A | N/A |
| **Keap** | N/A | N/A |
| **BigCommerce** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Data Sourcing** | Not enough data | Not enough data | Not enough data | 
| **Exporting & Sharing Data** | Not enough data | Not enough data | Not enough data | 
| **Multi-Device Data Visualization** | Not enough data | Not enough data | Not enough data | 
| **Interactive Dashboards** | Not enough data | Not enough data | Not enough data | 
| **Data Segmentation** | Not enough data | Not enough data | Not enough data | 

#### Predictive Analytics

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Lead Scoring** | Not enough data | Not enough data | Not enough data | 
| **Opportunity Scoring** | Not enough data | Not enough data | Not enough data | 
| **Risk Analysis** | Not enough data | Not enough data | Not enough data | 
| **Live Forecasting** | Not enough data | Not enough data | Not enough data | 

#### Sales Management

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Live Pipeline Management** | Not enough data | Not enough data | Not enough data | 
| **Sales Gamification** | Not enough data | Not enough data | Not enough data | 
| **Account-Based Analytics** | Not enough data | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | Not enough data | 

### Accounting & Finance

| Product | Score | Reviews |
|---|---|---|
| **FreeCRM** | N/A | N/A |
| **Keap** | N/A | N/A |
| **BigCommerce** | N/A | N/A |

#### Agentic AI - Accounting & Finance

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 

### Insurance CRM

| Product | Score | Reviews |
|---|---|---|
| **FreeCRM** | N/A | N/A |
| **Keap** | N/A | N/A |
| **BigCommerce** | N/A | N/A |

#### Relationship Management - Insurance CRM

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Renewal Management** | Not enough data | Not enough data | Not enough data | 
| **Client Communication Tools** | Not enough data | Not enough data | Not enough data | 
| **Lead Tracking** | Not enough data | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | Not enough data | 
| **Winbacks** | Not enough data | Not enough data | Not enough data | 
| **Communication History** | Not enough data | Not enough data | Not enough data | 
| **Activity Management** | Not enough data | Not enough data | Not enough data | 
| **Reputation Management** | Not enough data | Not enough data | Not enough data | 

#### Follow up Automation - Insurance CRM

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Automated Follow-Ups** | Not enough data | Not enough data | Not enough data | 
| **Marketing Campaigns** | Not enough data | Not enough data | Not enough data | 

#### Document Management - Insurance CRM

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Documentation handling** | Not enough data | Not enough data | Not enough data | 

#### Integrations & Reports - Insurance CRM

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Reporting & Analytics** | Not enough data | Not enough data | Not enough data | 

### Omnichannel Commerce

| Product | Score | Reviews |
|---|---|---|
| **FreeCRM** | N/A | N/A |
| **Keap** | N/A | N/A |
| **BigCommerce** | 8.1/10 | 33 |

#### Reporting

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Reports & Analytics** | Not enough data | Not enough data | 8.3 (32 reviews) | 
| **Data Transfer Tools** | Not enough data | Not enough data | 7.9 (32 reviews) | 

#### Omnichannel Features 

| Feature | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Retail Management** | Not enough data | Not enough data | 7.9 (30 reviews) | 
| **POS Integration** | Not enough data | Not enough data | 7.7 (27 reviews) | 
| **Social Media Integration** | Not enough data | Not enough data | 7.8 (30 reviews) | 
| **Customer Service Integration** | Not enough data | Not enough data | 8.4 (29 reviews) | 
| **Marketing Tools** | Not enough data | Not enough data | 8.4 (31 reviews) | 
| **E-commerce Integration** | Not enough data | Not enough data | 8.1 (32 reviews) | 
| **ERP Integration** | Not enough data | Not enough data | 8.2 (27 reviews) | 

---
## Categories

**Unique to FreeCRM (2):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [CRM Software](https://www.g2.com/categories/crm)

**Unique to Keap (12):** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Quote-to-Cash Software](https://www.g2.com/categories/quote-to-cash), [Email Template Builder Software](https://www.g2.com/categories/email-template-builder), [Invoice Management Software](https://www.g2.com/categories/invoice-management), [Landing Page Builders](https://www.g2.com/categories/landing-page-builders), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [CRM Software](https://www.g2.com/categories/crm), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Insurance CRM Software](https://www.g2.com/categories/insurance-crm)

**Unique to BigCommerce (2):** [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce), [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | FreeCRM | Keap | BigCommerce | 
|---|---|---|---|
| **Small-Business** | 72.7% | 82.6% | 77.1% | 
| **Mid-Market** | 18.2% | 13.0% | 18.8% | 
| **Enterprise** | 9.1% | 4.3% | 4.1% | 

### By Industry

#### FreeCRM

- **Marketing and Advertising:** 18.2%
- **Accounting:** 18.2%
- **Wholesale:** 9.1%
- **Telecommunications:** 9.1%
- **Mechanical or Industrial Engineering:** 9.1%
- **Higher Education:** 9.1%
- **Financial Services:** 9.1%
- **Commercial Real Estate:** 9.1%
- **Broadcast Media:** 9.1%

#### Keap

- **Marketing and Advertising:** 18.8%
- **Consulting:** 12.5%
- **Manufacturing:** 6.3%
- **Real Estate:** 6.3%
- **Professional Training & Coaching:** 6.3%
- **Market Research:** 6.3%
- **Leisure, Travel & Tourism:** 6.3%
- **Information Technology and Services:** 6.3%
- **Health, Wellness and Fitness:** 6.3%
- **Financial Services:** 6.3%
- **Other:** 18.8%

#### BigCommerce

- **Retail:** 20.1%
- **Apparel & Fashion:** 6.0%
- **Marketing and Advertising:** 5.0%
- **Information Technology and Services:** 3.9%
- **Consumer Goods:** 3.7%
- **Health, Wellness and Fitness:** 3.4%
- **Automotive:** 3.2%
- **Sporting Goods:** 3.2%
- **Wholesale:** 2.5%
- **Consumer Electronics:** 2.3%
- **Other:** 46.7%

---
## Alternatives

### Alternatives to FreeCRM

- [CRMOne](https://www.g2.com/products/crmone/reviews) — 4.8/5 stars (1045 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14741 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13796 reviews)
- [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews)
- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (365 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14682 reviews)
- [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — 4.6/5 stars (670 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25784 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews)
- [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews)

### Alternatives to Keap

- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14682 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews)
- [LocaliQ](https://www.g2.com/products/localiq/reviews) — 4.5/5 stars (1057 reviews)
- [Constant Contact Advanced Automation](https://www.g2.com/products/constant-contact-advanced-automation/reviews) — 4.4/5 stars (960 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1231 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25784 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13796 reviews)
- [Ortto](https://www.g2.com/products/ortto/reviews) — 4.4/5 stars (622 reviews)
- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (365 reviews)
- [Ontraport](https://www.g2.com/products/ontraport/reviews) — 4.5/5 stars (224 reviews)

### Alternatives to BigCommerce

- [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) — 4.4/5 stars (866 reviews)
- [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) — 4.3/5 stars (580 reviews)
- [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) — 4.3/5 stars (329 reviews)
- [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) — 4.0/5 stars (266 reviews)
- [Salesforce B2B Commerce](https://www.g2.com/products/salesforce-b2b-commerce/reviews) — 4.4/5 stars (295 reviews)
- [Shopify](https://www.g2.com/products/shopify/reviews) — 4.4/5 stars (5095 reviews)
- [WooCommerce](https://www.g2.com/products/woocommerce/reviews) — 4.4/5 stars (1273 reviews)
- [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) — 4.0/5 stars (600 reviews)
- [Ecwid](https://www.g2.com/products/ecwid/reviews) — 4.7/5 stars (405 reviews)
- [2Checkout Monetization Platform](https://www.g2.com/products/2checkout-monetization-platform/reviews) — 3.9/5 stars (195 reviews)

---
## Top Discussions

### FreeCRM

No discussions available for this product.

### Keap

No discussions available for this product.

### BigCommerce

- Title: [Is BigCommerce like Shopify?](https://www.g2.com/discussions/is-bigcommerce-like-shopify) — 2 comments
  > **Top comment:** "No idea. I have never used shopify. What I do know is Big Commerce works. They are also making changes and upgrading the software.

I have seen many little..."
- Title: [Which is better Shopify or BigCommerce?](https://www.g2.com/discussions/which-is-better-shopify-or-bigcommerce) — 2 comments
  > **Top comment:** "Shopify"
- Title: [What software does BigCommerce integrate with?](https://www.g2.com/discussions/42165-what-software-does-bigcommerce-integrate-with) — 2 comments, 1 upvote
  > **Top comment:** "with many more with Google"
- Title: [Who uses BigCommerce?](https://www.g2.com/discussions/who-uses-bigcommerce) — 1 comment, 1 upvote
  > **Top comment:** "We are migrating to BigCommerce and rebuiliding our entire e-commerce experience using the tools available in it."
- Title: [Big Commerce  Likes And Dislikes](https://www.g2.com/discussions/big-commerce-likes-and-dislikes) — 1 comment, 1 upvote
  > **Top comment:** "nice blog First, I appreciate your blog; I have read your article carefully, Your content is very valuable to me. I hope people like this blog too. I hope..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freecrm-vs-thryv-keap-vs-bigcommerce)