# FreeAgent CRM vs SAP Sales Cloud Comparison --- ## AI Generated Summary - **G2 reviewers report** that SAP Sales Cloud excels in providing a comprehensive view of the sales pipeline, with users appreciating its ability to keep all customer data, leads, and sales activities in one place. This centralized approach allows for efficient tracking of opportunities and follow-ups, which is crucial for effective sales management. - **Users say** that FreeAgent CRM stands out for its flexibility and customization options. Reviewers highlight the ability to change layouts to suit specific needs, making it a great choice for teams that require a tailored approach to their CRM setup. - **According to verified reviews** , SAP Sales Cloud offers robust mobile access, allowing users to manage deals and customer interactions from anywhere. This feature is particularly praised by those who need to stay connected while on the go, enhancing productivity and responsiveness. - **Reviewers mention** that FreeAgent CRM provides excellent support, with quick response times to issues and regular updates to the platform. This level of customer service is a significant advantage for small businesses that may need more hands-on assistance as they navigate their CRM needs. - **G2 reviewers highlight** that while SAP Sales Cloud has a higher overall satisfaction score, FreeAgent CRM matches it in ease of use and setup. Users find FreeAgent CRM easy to learn and manage, which is beneficial for teams looking for a straightforward solution without a steep learning curve. - **Users report** that SAP Sales Cloud's dashboard is particularly user-friendly, making it easy to submit sales orders and track performance metrics. This feature is essential for sales teams that rely on data-driven insights to inform their strategies and improve outcomes. | | FreeAgent CRM | SAP Sales Cloud | |---|---|---| | **Star Rating** | 4.2 out of 5 | 4.2 out of 5 | | **Total Reviews** | 44 | 1,002 | | **Largest Market Segment** | Small-Business (78.6% of reviews) | Enterprise (43.8% of reviews) | | **Entry Level Price** | $28.00 | No pricing available | --- ## Top Pros & Cons ### FreeAgent CRM Pros: - CRM Integration (1 reviews) - Flexibility (1 reviews) Cons: - Limited Customization (1 reviews) ### SAP Sales Cloud Pros: - Ease of Use (101 reviews) - Integrations (65 reviews) Cons: - Learning Curve (86 reviews) - Limited Customization (49 reviews) --- ## Ratings Comparison | Rating | FreeAgent CRM | SAP Sales Cloud | |---|---|---| | **Meets Requirements** | 8.6 (19 reviews) | 8.5 (711 reviews) | | **Ease of Use** | 8.6 (19 reviews) | 7.9 (724 reviews) | | **Ease of Setup** | 8.7 (10 reviews) | 8.1 (407 reviews) | | **Ease of Admin** | 8.8 (10 reviews) | 8.0 (262 reviews) | | **Quality of Support** | 9.6 (19 reviews) | 8.3 (680 reviews) | | **Has the product been a good partner in doing business?** | 9.8 (10 reviews) | 8.5 (262 reviews) | | **Product Direction (% positive)** | 8.6 (17 reviews) | 8.5 (683 reviews) | --- ## Pricing ### FreeAgent CRM #### Entry-Level Pricing Plan: Team (per user / month — pay upfront, commit annually Price: $28.00 Description: Everything you need for a small business CRM. Key Features: - Contact, Account, Deal & Pipeline Management, Quoting & Ticketing Apps - Up to 25 Automations - Automatic Email Sync & Calendar Management [Browse all 5 editions](https://www.g2.com/products/freeagent-crm-freeagent-crm/pricing) #### Free Trial Yes ### SAP Sales Cloud #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **FreeAgent CRM** | 8.7/10 | 15 | | **SAP Sales Cloud** | 8.1/10 | 622 | #### Sales Force Automation | Feature | FreeAgent CRM | SAP Sales Cloud | |---|---|---| | **Contact & Account Management** | 8.3 (13 reviews) | 8.3 (480 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 8.2 (314 reviews) | | **Opportunity & Pipeline Mgmt.** | 8.3 (12 reviews) | 8.3 (444 reviews) ✓ Verified | | **Task / Activity Management** | 7.4 (13 reviews) | 8.3 (457 reviews) ✓ Verified | | **Territory & Quota Management** | 8.5 (10 reviews) | 8.1 (406 reviews) ✓ Verified | | **Desktop Integration** | 9.3 (9 reviews) | 8.1 (430 reviews) ✓ Verified | | **Product & Price List Management** | 8.2 (10 reviews) | 8.1 (429 reviews) ✓ Verified | | **Quote & Order Management** | 8.2 (10 reviews) | 8.2 (434 reviews) ✓ Verified | | **Customer Contract Management** | Feature Not Available | 8.2 (448 reviews) ✓ Verified | #### Marketing Automation | Feature | FreeAgent CRM | SAP Sales Cloud | |---|---|---| | **Email Marketing** | 8.9 (11 reviews) | 7.9 (381 reviews) ✓ Verified | | **Campaign Management** | 9.0 (8 reviews) | 8.2 (305 reviews) | | **Lead Management** | 8.9 (9 reviews) | 8.4 (409 reviews) ✓ Verified | | **Marketing ROI Analytics** | 8.9 (6 reviews) | 8.1 (348 reviews) ✓ Verified | #### Customer Support | Feature | FreeAgent CRM | SAP Sales Cloud | |---|---|---| | **Case Management** | 8.8 (8 reviews) | 8.4 (412 reviews) ✓ Verified | | **Customer Support Portal** | 9.2 (8 reviews) | 8.2 (422 reviews) ✓ Verified | | **Knowledge Base** | 8.7 (10 reviews) | 8.2 (419 reviews) ✓ Verified | | **Call Center Features** | 8.8 (7 reviews) | 8.0 (381 reviews) ✓ Verified | | **Support Analytics** | 9.0 (8 reviews) | 8.2 (410 reviews) ✓ Verified | #### Reporting & Analytics | Feature | FreeAgent CRM | SAP Sales Cloud | |---|---|---| | **Reporting** | 8.3 (10 reviews) | 8.2 (466 reviews) ✓ Verified | | **Dashboards** | 7.9 (11 reviews) | 8.2 (464 reviews) ✓ Verified | | **Forecasting** | 8.1 (9 reviews) | 8.2 (421 reviews) ✓ Verified | #### Mobile & Social | Feature | FreeAgent CRM | SAP Sales Cloud | |---|---|---| | **Social Collaboration Features** | 8.9 (6 reviews) | 8.1 (270 reviews) | | **Social Network Integration** | 9.0 (5 reviews) | 8.0 (217 reviews) | | **Mobile User Support** | 8.2 (10 reviews) | 7.8 (341 reviews) ✓ Verified | #### Platform | Feature | FreeAgent CRM | SAP Sales Cloud | |---|---|---| | **Customization** | 9.0 (8 reviews) | 8.0 (293 reviews) ✓ Verified | | **Workflow Capability** | 8.6 (6 reviews) | 8.3 (291 reviews) ✓ Verified | | **User, Role, and Access Management** | 9.0 (8 reviews) | 8.5 (293 reviews) ✓ Verified | | **Internationalization** | Not enough data | 8.3 (260 reviews) ✓ Verified | | **Sandbox / Test Environments** | Not enough data | 8.2 (269 reviews) ✓ Verified | | **Document & Content Mgmt.** | Feature Not Available | 8.4 (276 reviews) ✓ Verified | | **Performance and Reliability** | 9.5 (7 reviews) | 8.3 (299 reviews) ✓ Verified | | **Output Document Generation** | Not enough data | 8.3 (281 reviews) ✓ Verified | #### Integration | Feature | FreeAgent CRM | SAP Sales Cloud | |---|---|---| | **Data Import & Export Tools** | 8.6 (6 reviews) | 8.4 (288 reviews) ✓ Verified | | **Integration APIs** | 9.7 (5 reviews) | 8.2 (273 reviews) ✓ Verified | | **Breadth of Partner Applications** | 9.0 (5 reviews) | 8.1 (251 reviews) ✓ Verified | #### Generative AI | Feature | FreeAgent CRM | SAP Sales Cloud | |---|---|---| | **AI Text Generation** | Not enough data | 7.5 (138 reviews) | #### Agentic AI - CRM | Feature | FreeAgent CRM | SAP Sales Cloud | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.0 (42 reviews) | | **Multi-step Planning** | Not enough data | 7.3 (41 reviews) | | **Cross-system Integration** | Not enough data | 7.7 (44 reviews) | | **Adaptive Learning** | Not enough data | 7.4 (43 reviews) | | **Natural Language Interaction** | Not enough data | 7.6 (41 reviews) | | **Proactive Assistance** | Not enough data | 7.7 (43 reviews) | | **Decision Making** | Not enough data | 7.8 (42 reviews) | ### Sales Engagement | Product | Score | Reviews | |---|---|---| | **FreeAgent CRM** | N/A | N/A | | **SAP Sales Cloud** | N/A | N/A | #### Integrated Workflows | Feature | FreeAgent CRM | SAP Sales Cloud | |---|---|---| | **Task Management** | Not enough data | Not enough data | | **Email Tracking/Automation** | Not enough data | Not enough data | | **Calls and Voice** | Not enough data | Not enough data | | **Other Outreach Options ** | Not enough data | Not enough data | | **CRM Integration** | Not enough data | Not enough data | | **Calendar** | Not enough data | Not enough data | | **Shared Records** | Not enough data | Not enough data | #### Repeatability and Reportability | Feature | FreeAgent CRM | SAP Sales Cloud | |---|---|---| | **Content Management** | Not enough data | Not enough data | | **Workflow Management** | Not enough data | Not enough data | | **Workflow Performance** | Not enough data | Not enough data | | **Sales Coaching and Insights** | Not enough data | Not enough data | | **Gamification** | Not enough data | Not enough data | #### AI and Automation | Feature | FreeAgent CRM | SAP Sales Cloud | |---|---|---| | **Lead Prioritization** | Not enough data | Not enough data | | **Lead Scoring** | Not enough data | Not enough data | | **Best Time of Day Scheduling** | Not enough data | Not enough data | | **Buyer Intelligence** | Not enough data | Not enough data | | **Machine Learning** | Not enough data | Not enough data | #### Generative AI | Feature | FreeAgent CRM | SAP Sales Cloud | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | #### Agentic AI - Sales Engagement | Feature | FreeAgent CRM | SAP Sales Cloud | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Business Scheduling | Product | Score | Reviews | |---|---|---| | **FreeAgent CRM** | N/A | N/A | | **SAP Sales Cloud** | N/A | N/A | #### Integrations | Feature | FreeAgent CRM | SAP Sales Cloud | |---|---|---| | **MS Teams Integration** | Not enough data | Not enough data | | **Email Integration** | Not enough data | Not enough data | | **Zoom Integration** | Not enough data | Not enough data | | **Google Meet Integration** | Not enough data | Not enough data | | **Salesforce Integration** | Not enough data | Not enough data | #### Branding & Customizatio | Feature | FreeAgent CRM | SAP Sales Cloud | |---|---|---| | **Custom Booking Page** | Not enough data | Not enough data | | **Personalized Links** | Not enough data | Not enough data | | **Personalized Web Embed** | Not enough data | Not enough data | #### Automatic Rules & Configurations | Feature | FreeAgent CRM | SAP Sales Cloud | |---|---|---| | **Set Working Hours** | Not enough data | Not enough data | | **Automatic Updates** | Not enough data | Not enough data | | **Buffer Times** | Not enough data | Not enough data | #### Agentic AI - Business Scheduling | Feature | FreeAgent CRM | SAP Sales Cloud | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | ### Email Tracking | Product | Score | Reviews | |---|---|---| | **FreeAgent CRM** | N/A | N/A | | **SAP Sales Cloud** | N/A | N/A | #### Agentic AI - Email Tracking | Feature | FreeAgent CRM | SAP Sales Cloud | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Analytics | Feature | FreeAgent CRM | SAP Sales Cloud | |---|---|---| | **Open Rates** | Not enough data | Not enough data | | **Link Activity** | Not enough data | Not enough data | | **Attachment Activity** | Not enough data | Not enough data | #### Customizations | Feature | FreeAgent CRM | SAP Sales Cloud | |---|---|---| | **Email Platform Integration** | Not enough data | Not enough data | | **Email Scheduling** | Not enough data | Not enough data | | **Notifications** | Not enough data | Not enough data | | **Email Categorization** | Not enough data | Not enough data | | **Templates** | Not enough data | Not enough data | #### Generative AI | Feature | FreeAgent CRM | SAP Sales Cloud | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **FreeAgent CRM** | N/A | N/A | | **SAP Sales Cloud** | 8.5/10 | 147 | #### Agentic AI - Sales Analytics | Feature | FreeAgent CRM | SAP Sales Cloud | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.8 (12 reviews) | | **Cross-system Integration** | Not enough data | 7.9 (11 reviews) | | **Adaptive Learning** | Not enough data | 7.8 (12 reviews) | | **Natural Language Interaction** | Not enough data | 7.6 (12 reviews) | | **Proactive Assistance** | Not enough data | 8.1 (12 reviews) | #### Data Sourcing | Feature | FreeAgent CRM | SAP Sales Cloud | |---|---|---| | **Data Sourcing** | Not enough data | 8.6 (133 reviews) | | **Exporting & Sharing Data** | Not enough data | 8.8 (131 reviews) | | **Multi-Device Data Visualization** | Not enough data | 8.6 (128 reviews) | | **Interactive Dashboards** | Not enough data | 9.0 (131 reviews) | | **Data Segmentation** | Not enough data | 8.6 (131 reviews) | #### Predictive Analytics | Feature | FreeAgent CRM | SAP Sales Cloud | |---|---|---| | **Lead Scoring** | Not enough data | 8.8 (128 reviews) | | **Opportunity Scoring** | Not enough data | 8.9 (129 reviews) | | **Risk Analysis** | Not enough data | 8.7 (134 reviews) | | **Live Forecasting** | Not enough data | 8.9 (136 reviews) | #### Sales Management | Feature | FreeAgent CRM | SAP Sales Cloud | |---|---|---| | **Live Pipeline Management** | Not enough data | 8.6 (134 reviews) | | **Sales Gamification** | Not enough data | 8.3 (131 reviews) | | **Account-Based Analytics** | Not enough data | 8.8 (134 reviews) | | **Activity Tracking** | Not enough data | 9.0 (134 reviews) | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to FreeAgent CRM (3):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Email Tracking Software](https://www.g2.com/categories/email-tracking) **Unique to SAP Sales Cloud (1):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics) --- ## Reviewer Demographics ### By Company Size | Segment | FreeAgent CRM | SAP Sales Cloud | |---|---|---| | **Small-Business** | 78.6% | 20.0% | | **Mid-Market** | 21.4% | 36.2% | | **Enterprise** | 0% | 43.8% | ### By Industry #### FreeAgent CRM - **Insurance:** 11.9% - **Telecommunications:** 9.5% - **Information Technology and Services:** 7.1% - **Retail:** 7.1% - **Chemicals:** 4.8% - **Electrical/Electronic Manufacturing:** 4.8% - **Environmental Services:** 4.8% - **Marketing and Advertising:** 4.8% - **Wholesale:** 4.8% - **Building Materials:** 2.4% - **Other:** 38.1% #### SAP Sales Cloud - **Information Technology and Services:** 13.9% - **Computer Software:** 4.9% - **Accounting:** 4.6% - **Financial Services:** 3.7% - **Automotive:** 3.2% - **Consumer Goods:** 3.0% - **Telecommunications:** 2.8% - **Retail:** 2.6% - **Oil & Energy:** 2.3% - **Consulting:** 2.3% - **Other:** 56.6% --- ## Alternatives ### Alternatives to FreeAgent CRM - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13879 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25860 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3095 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2940 reviews) - [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (665 reviews) - [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4869 reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.6/5 stars (1350 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) ### Alternatives to SAP Sales Cloud - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25860 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13879 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3095 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2940 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1621 reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews) - [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.3/5 stars (574 reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews) - [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (480 reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (944 reviews) --- ## Top Discussions ### FreeAgent CRM No discussions available for this product. ### SAP Sales Cloud - Title: [What is CRM features?](https://www.g2.com/discussions/what-is-crm-features) — 2 comments > **Top comment:** "Automate & streamline sales activities such as managing leads, sales funnel, sales forecasting, sales executives' performance, and so on by leveraging..." - Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/sap-cloud-for-customer-what-sap-components-are-included-in-sap-crm) — 1 comment *(includes official response)* > **Top comment:** "SAP Sales Cloud is a comprehensive sales automation solution helping organizations streamline Lead to Cash processes, increase sales rep/sales manager..." - Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/what-sap-components-are-included-in-sap-crm) — 1 comment > **Top comment:** "Still learning from these SAP Ocean " - Title: [Is SAP CRM cloud based?](https://www.g2.com/discussions/is-sap-crm-cloud-based) — 1 comment > **Top comment:** "Yes - SAP Sales Cloud is a purpose built, cloud native solution. SAP also has older CRM solutions for on-prem deployment. " - Title: [What is CRM system in SAP?](https://www.g2.com/discussions/what-is-crm-system-in-sap) — 1 comment *(includes official response)* > **Top comment:** "SAP Sales Cloud is a comprehensive sales automation solution, commonly referred to as a 'sales CRM'. SAP also has integrated cloud marketing, commerce,..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freeagent-crm-freeagent-crm-vs-sap-sap-sales-cloud)