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At a Glance
Market Segments
Small-Business (78.6% of reviews)
Small-Business (72.3% of reviews)
Entry-Level Pricing
$28.00
$24.00 1 Seats Per Month
FreeAgent CRM
Star Rating
(44)4.2 out of 5
Market Segments
Small-Business (78.6% of reviews)
Pros & Cons
Entry-Level Pricing
$28.00
Browse all 5 pricing plansPipedrive
Star Rating
(2,830)4.3 out of 5
Market Segments
Small-Business (72.3% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 Seats Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Pipedrive excels in Sales Force Automation, particularly in Opportunity & Pipeline Management with a score of 8.8, while FreeAgent CRM scores lower at 8.3. Reviewers mention that Pipedrive's visual pipeline makes tracking deals straightforward and intuitive.
- Reviewers mention that FreeAgent CRM shines in Customer Support, achieving a high score of 9.6 for Quality of Support, compared to Pipedrive's 8.3. Users on G2 appreciate the responsiveness and helpfulness of FreeAgent's support team, often highlighting their quick resolution times.
- Users say that Pipedrive offers superior Email Marketing features, particularly in Building and Personalizing Emails with a score of 8.1, while FreeAgent CRM's score in this area is not as strong. Reviewers mention that Pipedrive's email templates are easy to customize and visually appealing.
- G2 users report that FreeAgent CRM provides better Marketing Automation capabilities, scoring 8.9 in Campaign Management compared to Pipedrive's 7.4. Users mention that FreeAgent's automation tools allow for more effective lead nurturing and tracking.
- Reviewers mention that Pipedrive's Customization options are robust, scoring 8.1 for Custom Fields, while FreeAgent CRM scores higher at 9.0. Users appreciate the flexibility in Pipedrive to tailor the CRM to their specific sales processes, although some feel FreeAgent's options are more user-friendly.
- Users on G2 report that FreeAgent CRM has a more comprehensive Integration ecosystem, particularly with its Integration APIs scoring 9.7, compared to Pipedrive's 8.0. Reviewers mention that FreeAgent's ability to connect with various third-party applications enhances its functionality significantly.
Pricing
Entry-Level Pricing
FreeAgent CRM
Team (per user / month — pay upfront, commit annually
$28.00
Everything you need for a small business CRM.
- Contact, Account, Deal & Pipeline Management, Quoting & Ticketing Apps
- Up to 25 Automations
- Automatic Email Sync & Calendar Management
Pipedrive
Lite
$24.00
1 Seats Per Month
per month per user.
14$ / month billed annually
- Organize your sales in one simple, intuitive workspace:
- Lead, calendar and pipeline management
- Sales Assistant and AI-generated reports
Free Trial
FreeAgent CRM
Free Trial is available
Pipedrive
Free Trial is available
Ratings
Meets Requirements
8.6
19
8.5
2,488
Ease of Use
8.6
19
8.9
2,524
Ease of Setup
8.7
10
8.7
1,543
Ease of Admin
8.8
10
8.6
997
Quality of Support
9.6
19
8.4
2,128
Has the product been a good partner in doing business?
9.8
10
8.7
965
Product Direction (% positive)
8.6
17
8.8
2,452
Features by Category
Sales Force Automation
8.3
13
8.5
2004
|
Verified
Feature Not Available
Feature Not Available
8.3
12
8.8
2039
|
Verified
7.4
13
8.6
2050
|
Verified
8.5
10
7.7
1609
|
Verified
9.3
9
8.3
1100
|
Verified
8.2
10
7.7
1610
|
Verified
8.2
10
7.7
1565
Feature Not Available
7.8
1667
Marketing Automation
8.9
11
7.5
1498
|
Verified
9.0
8
7.5
1483
|
Verified
8.9
9
8.5
1820
|
Verified
8.9
6
7.5
1446
|
Verified
Customer Support
8.8
8
7.9
1005
9.2
8
7.8
986
8.7
10
8.0
1016
8.8
7
7.5
1474
9.0
8
7.7
959
Reporting & Analytics
8.3
10
8.0
1853
|
Verified
7.9
11
8.3
1942
|
Verified
8.1
9
7.9
1716
|
Verified
Mobile & Social
8.9
6
7.6
1422
|
Verified
9.0
5
7.4
1376
|
Verified
8.2
10
7.9
1584
|
Verified
Platform
9.0
8
8.2
1334
|
Verified
8.6
6
8.3
1315
9.0
8
8.4
1352
|
Verified
Not enough data
8.2
1167
|
Verified
Not enough data
7.3
1059
|
Verified
Feature Not Available
7.8
1168
9.5
7
8.7
1317
|
Verified
Not enough data
7.8
1123
Integration
8.6
6
8.1
1224
|
Verified
9.7
5
8.0
1157
|
Verified
9.0
5
7.9
1090
|
Verified
Generative AI
Not enough data
Feature Not Available
Agentic AI - CRM
Not enough data
7.2
167
Not enough data
7.5
168
Not enough data
7.4
166
Not enough data
7.2
167
Not enough data
7.3
166
Not enough data
7.3
167
Not enough data
7.5
168
Email Marketing
Not enough data
8.2
209
Not enough data
8.2
210
Not enough data
7.8
205
Not enough data
8.2
208
Not enough data
8.3
210
Not enough data
8.1
205
Not enough data
7.9
204
Not enough data
8.2
203
Not enough data
7.5
197
Reporting & Analytics
Not enough data
7.5
192
Not enough data
8.2
204
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Email Marketing
Not enough data
6.9
24
Not enough data
6.7
24
Not enough data
7.2
24
Not enough data
7.5
24
Not enough data
7.4
24
Integration
Not enough data
8.2
225
Not enough data
7.8
222
Not enough data
7.9
219
Not enough data
8.2
219
Not enough data
7.2
213
Not enough data
7.3
210
Integrated Workflows
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Repeatability and Reportability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI and Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
8.3
76
Not enough data
7.8
72
Not enough data
7.3
71
Not enough data
7.7
76
Additional Functionality
Not enough data
8.2
74
Not enough data
6.7
70
Not enough data
7.8
78
Not enough data
6.9
71
Not enough data
7.5
73
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Branding & Customizatio
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automatic Rules & Configurations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
7.2
65
Not enough data
7.3
64
Not enough data
7.4
64
Incentives
Not enough data
6.9
391
Not enough data
7.4
399
Not enough data
Feature Not Available
Not enough data
7.1
394
Personalization
Not enough data
7.7
413
Not enough data
7.9
406
Not enough data
8.2
425
Not enough data
8.0
410
Administrative
Not enough data
7.8
406
Not enough data
7.7
399
Not enough data
7.5
386
Agentic AI - Email Tracking
Not enough data
7.7
56
Not enough data
7.7
56
Not enough data
7.6
55
Not enough data
7.5
54
Not enough data
7.6
55
Not enough data
7.8
55
Not enough data
8.1
54
Analytics
Not enough data
8.0
254
Not enough data
8.2
255
Not enough data
8.1
247
Customizations
Not enough data
8.2
265
Not enough data
8.3
254
Not enough data
8.3
266
Not enough data
7.9
255
Not enough data
8.3
256
Generative AI
Not enough data
Feature Not Available
Agentic AI - Sales Analytics
Not enough data
7.3
57
Not enough data
7.4
57
Not enough data
7.4
57
Not enough data
7.3
57
Not enough data
7.2
56
Data Sourcing
Not enough data
7.8
424
Not enough data
8.0
428
Not enough data
7.9
425
Not enough data
8.4
432
Not enough data
8.0
418
Predictive Analytics
Not enough data
7.7
420
Not enough data
7.8
422
Not enough data
7.3
405
Not enough data
7.7
413
Sales Management
Not enough data
8.6
438
Not enough data
7.6
410
Not enough data
8.3
419
Not enough data
8.7
437
Categories
Categories
Shared Categories
FreeAgent CRM and Pipedrive are categorized as Email Tracking and CRM
Unique Categories
FreeAgent CRM is categorized as Sales Engagement and Business Scheduling
Pipedrive is categorized as Email Marketing, Sales Analytics, Sales Performance Management, and Online Form Builder
Reviews
Reviewers' Company Size
FreeAgent CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pipedrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
11.9%
Telecommunications
9.5%
Retail
7.1%
Information Technology and Services
7.1%
Wholesale
4.8%
Other
59.5%
Computer Software
10.8%
Information Technology and Services
10.1%
Marketing and Advertising
10.1%
Financial Services
4.3%
Real Estate
3.3%
Other
61.4%
Discussions
FreeAgent CRM has no discussions with answers
What is the best way to use email marketing with Pipedrive?
3 Comments
JB
We use the Pipedrive CAMPAIGNS feature inside of Pipedrive to send out mass / bulk emails that are personalized with 'merge' fields. The interface & builder...Read more
How do I move deals between stages with any email marketers?
2 Comments
RL
If you are asking about integration between PD and an email marketing platform (like MailChimp), the easiest way is through Zapier.Read more
Does anyone integrate Pipedrive with Infusionsoft?
2 Comments
PR
This can be done if we write an API that would work seamlessly. There should be no problem. You cAn contact us if you would like some help. Priyanka@navsoft.inRead more
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