# Frame AI vs Qualtrics Customer Experience Comparison --- ## AI Generated Summary - **G2 reviewers report** that Qualtrics Customer Experience excels in providing a comprehensive platform for capturing customer feedback across various channels. Users appreciate its ability to consolidate data from emails, surveys, SMS, websites, and social media, making it easier to derive actionable insights through its intuitive dashboards. - **Users say** that Frame AI stands out for its proactive alert system, which effectively notifies teams when clients require urgent assistance. This feature has been highlighted as a significant time-saver, allowing teams to focus on critical issues without sifting through numerous tickets. - **Reviewers mention** that while Qualtrics Customer Experience has a higher overall satisfaction score, Frame AI boasts a slightly better star rating. However, the limited number of reviews for Frame AI raises questions about the reliability of this rating compared to the extensive feedback for Qualtrics. - **According to verified reviews** , users find Qualtrics Customer Experience to be more user-friendly, particularly noting its ease of use and setup. This is reflected in feedback praising the platform's intuitive onboarding process, which helps new users get started quickly. - **G2 reviewers highlight** that Frame AI's customer support is exceptional, with many users expressing satisfaction with the responsiveness and helpfulness of the support team. This level of service is a key differentiator for users who prioritize ongoing assistance. - **Users report** that both platforms meet their requirements effectively, but Qualtrics Customer Experience offers a broader range of features and flexibility, allowing users to explore multiple ways to achieve their goals. This versatility is particularly appreciated by those who value customization in their customer experience strategies. | | Frame AI | Qualtrics Customer Experience | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.3 out of 5 | | **Total Reviews** | 22 | 750 | | **Largest Market Segment** | Mid-Market (72.7% of reviews) | Enterprise (51.5% of reviews) | | **Entry Level Price** | No pricing available | Contact Us | --- ## Top Pros & Cons ### Frame AI **Not enough data** ### Qualtrics Customer Experience Pros: - Ease of Use (18 reviews) - Analytics (14 reviews) Cons: - Complexity (7 reviews) - Improvement Needed (7 reviews) --- ## Ratings Comparison | Rating | Frame AI | Qualtrics Customer Experience | |---|---|---| | **Meets Requirements** | 8.6 (16 reviews) | 8.6 (601 reviews) | | **Ease of Use** | 7.5 (17 reviews) | 8.4 (604 reviews) | | **Ease of Setup** | 7.6 (12 reviews) | 7.6 (361 reviews) | | **Ease of Admin** | 8.3 (11 reviews) | 7.9 (349 reviews) | | **Quality of Support** | 10.0 (16 reviews) | 8.5 (568 reviews) | | **Has the product been a good partner in doing business?** | 10.0 (11 reviews) | 8.5 (341 reviews) | | **Product Direction (% positive)** | 9.3 (16 reviews) | 8.6 (578 reviews) | --- ## Pricing ### Frame AI #### Entry-Level Pricing No pricing available #### Free Trial Yes ### Qualtrics Customer Experience #### Entry-Level Pricing Plan: Frontline Care Price: Contact Us Description: Best for customer experience and contact center leaders who want to retain and upsell more customers Key Features: - Contact Center Analytics - Quality Management and Compliance (add-on) - Real-Time Agent Productivity (add-on) [Browse all 4 editions](https://www.g2.com/products/qualtrics-customer-experience/pricing) #### Free Trial No --- ## Features Comparison By Category ### Social Media Analytics | Product | Score | Reviews | |---|---|---| | **Frame AI** | N/A | N/A | | **Qualtrics Customer Experience** | 8.3/10 | 86 | #### Social Analytics | Feature | Frame AI | Qualtrics Customer Experience | |---|---|---| | **Competitor Analysis** | Not enough data | 8.2 (59 reviews) | | **Follower Analysis** | Not enough data | 8.2 (65 reviews) | | **Post Performance** | Not enough data | 8.5 (68 reviews) | | **Paid Campaign Tracking** | Not enough data | Not enough data | | **Attribution** | Not enough data | Not enough data | | **Hashtag Analytics** | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | #### Reports & Dashboards | Feature | Frame AI | Qualtrics Customer Experience | |---|---|---| | **Report Customizability** | Not enough data | 8.2 (72 reviews) | | **Report Exporting** | Not enough data | 8.2 (73 reviews) | | **Scalability** | Not enough data | 8.3 (71 reviews) | | **White Label** | Not enough data | Not enough data | #### Agentic AI - Social Media Analytics | Feature | Frame AI | Qualtrics Customer Experience | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Contact Center Quality Assurance | Product | Score | Reviews | |---|---|---| | **Frame AI** | N/A | N/A | | **Qualtrics Customer Experience** | 8.8/10 | 44 | #### Quality Assurance | Feature | Frame AI | Qualtrics Customer Experience | |---|---|---| | **Evaluation** | Not enough data | 9.1 (37 reviews) | | **Calibration** | Not enough data | 8.8 (36 reviews) | | **Reports** | Not enough data | 8.4 (38 reviews) | #### Engagement | Feature | Frame AI | Qualtrics Customer Experience | |---|---|---| | **Feedback** | Not enough data | 8.4 (39 reviews) | | **Dashboards** | Not enough data | 8.8 (39 reviews) | | **Training** | Not enough data | 8.7 (35 reviews) | #### Performance | Feature | Frame AI | Qualtrics Customer Experience | |---|---|---| | **Integrations** | Not enough data | 8.7 (34 reviews) | | **Compliance** | Not enough data | 9.3 (35 reviews) | #### Generative AI | Feature | Frame AI | Qualtrics Customer Experience | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Experience Management | Product | Score | Reviews | |---|---|---| | **Frame AI** | N/A | N/A | | **Qualtrics Customer Experience** | 8.4/10 | 137 | #### Analytics | Feature | Frame AI | Qualtrics Customer Experience | |---|---|---| | **Net Promoter Score (NPS)** | Not enough data | 9.1 (111 reviews) | | **Customer Satisfaction (CSAT) Score** | Not enough data | 8.9 (109 reviews) | | **Customer Effort Score (CES)** | Not enough data | 8.8 (105 reviews) | | **Gamification** | Not enough data | 7.7 (60 reviews) | #### Customization | Feature | Frame AI | Qualtrics Customer Experience | |---|---|---| | **Stakeholder Management** | Not enough data | 8.4 (94 reviews) | | **Multilanguage Support** | Not enough data | 8.4 (101 reviews) | | **Multiple Branding Support** | Not enough data | 8.6 (94 reviews) | | **Vertical-specific Solutions** | Not enough data | 8.4 (91 reviews) | #### Generative AI | Feature | Frame AI | Qualtrics Customer Experience | |---|---|---| | **AI Text Generation** | Not enough data | 8.3 (11 reviews) | | **AI Text Summarization** | Not enough data | 7.7 (11 reviews) | #### Agentic AI - Experience Management | Feature | Frame AI | Qualtrics Customer Experience | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | 8.0 (5 reviews) | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Feedback Analytics | Product | Score | Reviews | |---|---|---| | **Frame AI** | N/A | N/A | | **Qualtrics Customer Experience** | 8.3/10 | 132 | #### Feedback Management | Feature | Frame AI | Qualtrics Customer Experience | |---|---|---| | **Tagging** | Not enough data | 8.3 (92 reviews) | | **Segmentation** | Not enough data | 8.6 (99 reviews) | | **Custom Reports and Dashboards** | Not enough data | 8.3 (118 reviews) | #### Feedback Analysis | Feature | Frame AI | Qualtrics Customer Experience | |---|---|---| | **Thematic Analysis** | Not enough data | 8.3 (102 reviews) | | **Sentiment Analysis** | Not enough data | 8.3 (104 reviews) | | **NPS/CSAT Scoring** | Not enough data | 8.7 (103 reviews) | #### Feedback Sources | Feature | Frame AI | Qualtrics Customer Experience | |---|---|---| | **Online Reviews** | Not enough data | 8.3 (94 reviews) | | **Surveys** | Not enough data | 9.0 (121 reviews) | | **Social Media** | Not enough data | 8.4 (82 reviews) | | **Customer Service Channels** | Not enough data | 8.7 (85 reviews) | #### Generative AI | Feature | Frame AI | Qualtrics Customer Experience | |---|---|---| | **AI Text Generation** | Not enough data | 7.7 (10 reviews) | | **AI Text Summarization** | Not enough data | 7.5 (10 reviews) | ### Social Media Listening Tools | Product | Score | Reviews | |---|---|---| | **Frame AI** | N/A | N/A | | **Qualtrics Customer Experience** | 7.7/10 | 97 | #### Monitoring & Listening | Feature | Frame AI | Qualtrics Customer Experience | |---|---|---| | **Social Measurement** | Not enough data | 8.4 (82 reviews) | | **Influencer Identification** | Not enough data | 7.7 (72 reviews) | | **Brand Monitoring** | Not enough data | Not enough data | | **Keyword Tracking** | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | | **Competitor Analysis** | Not enough data | Not enough data | #### Agentic AI - Social Media Listening Tools | Feature | Frame AI | Qualtrics Customer Experience | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Data Management & Analysis | Feature | Frame AI | Qualtrics Customer Experience | |---|---|---| | **Sentiment Analysis** | Not enough data | 7.2 (81 reviews) | | **Social Reporting** | Not enough data | 7.8 (83 reviews) | | **Alerts and Notifications** | Not enough data | Not enough data | | **Advanced Data Filtering** | Not enough data | Not enough data | ### Proactive Customer Retention | Product | Score | Reviews | |---|---|---| | **Frame AI** | 8.0/10 | 5 | | **Qualtrics Customer Experience** | 8.7/10 | 48 | #### Platform | Feature | Frame AI | Qualtrics Customer Experience | |---|---|---| | **Health Score** | Not enough data | 8.5 (45 reviews) | | **Customer Profiles** | 7.0 (5 reviews) | 9.1 (45 reviews) | | **Notifications** | 8.3 (5 reviews) | 8.9 (45 reviews) | #### Predictions | Feature | Frame AI | Qualtrics Customer Experience | |---|---|---| | **Service Quality Assurance** | 9.0 (5 reviews) | 8.9 (44 reviews) | | **Analytics** | Not enough data | 8.7 (45 reviews) | | **Revenue Impact** | Not enough data | Feature Not Available | | **Artificial Intelligence** | Not enough data | 8.4 (44 reviews) | | **Sentiment** | 7.7 (5 reviews) | 8.9 (46 reviews) | | **Retention** | Not enough data | 8.7 (46 reviews) | #### Generative AI | Feature | Frame AI | Qualtrics Customer Experience | |---|---|---| | **AI Text Generation** | Not enough data | 8.5 (8 reviews) | | **AI Text Summarization** | Not enough data | 8.8 (8 reviews) | ### Social Customer Service | Product | Score | Reviews | |---|---|---| | **Frame AI** | N/A | N/A | | **Qualtrics Customer Experience** | 8.4/10 | 157 | #### Generative AI | Feature | Frame AI | Qualtrics Customer Experience | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Process | Feature | Frame AI | Qualtrics Customer Experience | |---|---|---| | **Mentions** | Not enough data | 8.7 (133 reviews) | | **Tickets** | Not enough data | 8.3 (97 reviews) | | **Macros** | Not enough data | 8.4 (73 reviews) | #### Channels | Feature | Frame AI | Qualtrics Customer Experience | |---|---|---| | **Email** | Not enough data | 8.5 (67 reviews) | | **Social** | Not enough data | 8.8 (136 reviews) | | **Live Chat** | Not enough data | Feature Not Available | | **Phone** | Not enough data | Feature Not Available | | **Text** | Not enough data | 8.2 (51 reviews) | #### Insight | Feature | Frame AI | Qualtrics Customer Experience | |---|---|---| | **Surveys** | Not enough data | 8.3 (69 reviews) | | **Reporting** | Not enough data | 8.3 (123 reviews) | | **Visitor Activity** | Not enough data | 8.1 (50 reviews) | | **Help Desk** | Not enough data | Feature Not Available | ### SAP Store | Product | Score | Reviews | |---|---|---| | **Frame AI** | N/A | N/A | | **Qualtrics Customer Experience** | N/A | N/A | #### Agentic AI - SAP Store | Feature | Frame AI | Qualtrics Customer Experience | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Genesys AppFoundry Marketplace | Product | Score | Reviews | |---|---|---| | **Frame AI** | N/A | N/A | | **Qualtrics Customer Experience** | N/A | N/A | #### Agentic AI - Genesys AppFoundry Marketplace | Feature | Frame AI | Qualtrics Customer Experience | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) **Unique to Frame AI (1):** [Other IT Infrastructure Software](https://www.g2.com/categories/other-it-infrastructure) **Unique to Qualtrics Customer Experience (7):** [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [SAP Store Software](https://www.g2.com/categories/sap-store), [Experience Management Software](https://www.g2.com/categories/experience-management), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) --- ## Reviewer Demographics ### By Company Size | Segment | Frame AI | Qualtrics Customer Experience | |---|---|---| | **Small-Business** | 13.6% | 12.7% | | **Mid-Market** | 72.7% | 35.7% | | **Enterprise** | 13.6% | 51.5% | ### By Industry #### Frame AI - **Computer Software:** 45.5% - **Computer & Network Security:** 18.2% - **Accounting:** 18.2% - **Information Technology and Services:** 4.5% - **Hospital & Health Care:** 4.5% - **Financial Services:** 4.5% - **E-Learning:** 4.5% #### Qualtrics Customer Experience - **Information Technology and Services:** 10.4% - **Higher Education:** 7.0% - **Computer Software:** 5.3% - **Marketing and Advertising:** 5.3% - **Education Management:** 5.3% - **Telecommunications:** 4.5% - **Financial Services:** 4.2% - **Insurance:** 3.3% - **Market Research:** 2.8% - **Banking:** 2.8% - **Other:** 49.2% --- ## Alternatives ### Alternatives to Frame AI - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4058 reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1699 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23538 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4163 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2061 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews) - [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews) - [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) — 4.6/5 stars (481 reviews) - [Gryphon ONE](https://www.g2.com/products/gryphon-one/reviews) — 4.2/5 stars (442 reviews) ### Alternatives to Qualtrics Customer Experience - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4058 reviews) - [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (205 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23538 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1699 reviews) - [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews) - [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1137 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2061 reviews) --- ## Top Discussions ### Frame AI No discussions available for this product. ### Qualtrics Customer Experience - Title: [How do other school districts use the platform? We are always looking for ways to improve our use.](https://www.g2.com/discussions/15011-how-do-other-school-districts-use-the-platform-we-are-always-looking-for-ways-to-improve-our-use) — 3 comments, 1 upvote > **Top comment:** "@shawnwigg on Twitter is an excellent resource on this use case" - Title: [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) — 1 comment > **Top comment:** "It acts an listening agent where you an build, collect and organise data and gain insights out of the visualised data. Provides the summary for next..." - Title: [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) — 1 comment > **Top comment:** "Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. " - Title: [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) — 1 comment, 1 upvote > **Top comment:** "good work " - Title: [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) — 1 comment > **Top comment:** "It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on data" --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/frame-ai-vs-qualtrics-customer-experience)