# Frame AI vs Medallia Customer Experience Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Medallia Customer Experience excels in overall user satisfaction, with many users highlighting its straightforward interface and ease of use. One user mentioned that Medallia Agile Research is a great fit for small to mid-sized businesses, making it a reliable choice for those looking for an intuitive solution.
- **Users say** that Frame AI stands out for its exceptional customer support, with many praising the team for being responsive and helpful. One reviewer specifically noted that the support team is "top-notch," which can be a significant advantage for businesses needing quick assistance.
- **Reviewers mention** that Medallia Customer Experience has a more extensive user base, reflected in its higher number of recent reviews. This suggests a more robust community and potentially more resources for users to tap into, enhancing the overall experience.
- **According to verified reviews** , Frame AI is particularly effective at diagnosing issues and providing alerts for client needs, which can save teams valuable time. Users appreciate how it helps them identify potential problems without sifting through numerous tickets.
- **G2 reviewers highlight** that while Medallia Customer Experience has a slightly lower score in setup ease, it still offers a solid implementation process. Users have noted that the onboarding experience is intuitive, which can help new users get up to speed quickly.
- **Users report** that both products have their strengths, but Medallia Customer Experience has a broader appeal in the enterprise market, while Frame AI is more tailored for mid-market businesses. This distinction can help buyers choose the right tool based on their company size and specific needs.



| | Frame AI | Medallia Customer Experience | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 22 | 210 | 
| **Largest Market Segment** | Mid-Market (72.7% of reviews) | Enterprise (68.4% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us Per Year | 

---
## Top Pros & Cons

### Frame AI

**Not enough data**

### Medallia Customer Experience

Pros:
- Feedback Management (17 reviews)
- Helpful (16 reviews)

Cons:
- Learning Curve (6 reviews)
- Limitations (6 reviews)

---
## Ratings Comparison
| Rating | Frame AI | Medallia Customer Experience | 
|---|---|---|
  | **Meets Requirements** | 8.6 (16 reviews) | 8.7 (153 reviews) | 
  | **Ease of Use** | 7.5 (17 reviews) | 8.7 (163 reviews) | 
  | **Ease of Setup** | 7.6 (12 reviews) | 7.4 (118 reviews) | 
  | **Ease of Admin** | 8.3 (11 reviews) | 7.7 (85 reviews) | 
  | **Quality of Support** | 10.0 (16 reviews) | 8.6 (136 reviews) | 
  | **Has the product been a good partner in doing business?** | 10.0 (11 reviews) | 8.7 (89 reviews) | 
  | **Product Direction (% positive)** | 9.3 (16 reviews) | 9.5 (147 reviews) | 

---
## Pricing

### Frame AI

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Medallia Customer Experience

#### Entry-Level Pricing

Plan: Medallia Experience Cloud

Price: Contact Us Per Year

Key Features:
- Medallia Experience Cloud

[Learn more about Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Frame AI** | N/A | N/A |
| **Medallia Customer Experience** | 8.1/10 | 74 |

#### Analytics

| Feature | Frame AI | Medallia Customer Experience | 
|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 9.4 (57 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 9.2 (55 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | 8.7 (49 reviews) | 
| **Gamification** | Not enough data | 6.1 (44 reviews) | 

#### Customization

| Feature | Frame AI | Medallia Customer Experience | 
|---|---|---|
| **Stakeholder Management** | Not enough data | 8.6 (53 reviews) | 
| **Multilanguage Support** | Not enough data | 7.9 (46 reviews) | 
| **Multiple Branding Support** | Not enough data | 8.6 (45 reviews) | 
| **Vertical-specific Solutions** | Not enough data | 8.3 (45 reviews) | 

#### Generative AI

| Feature | Frame AI | Medallia Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.5 (25 reviews) | 
| **AI Text Summarization** | Not enough data | 6.5 (25 reviews) | 

#### Agentic AI - Experience Management

| Feature | Frame AI | Medallia Customer Experience | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.7 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.3 (5 reviews) | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Frame AI** | N/A | N/A |
| **Medallia Customer Experience** | 8.1/10 | 59 |

#### Feedback Management

| Feature | Frame AI | Medallia Customer Experience | 
|---|---|---|
| **Tagging** | Not enough data | 8.3 (44 reviews) | 
| **Segmentation** | Not enough data | 8.4 (42 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.4 (50 reviews) | 

#### Feedback Analysis

| Feature | Frame AI | Medallia Customer Experience | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 8.1 (48 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.4 (50 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 9.3 (50 reviews) | 

#### Feedback Sources

| Feature | Frame AI | Medallia Customer Experience | 
|---|---|---|
| **Online Reviews** | Not enough data | 8.3 (38 reviews) | 
| **Surveys** | Not enough data | 9.2 (48 reviews) | 
| **Social Media** | Not enough data | 7.2 (35 reviews) | 
| **Customer Service Channels** | Not enough data | 8.2 (38 reviews) | 

#### Generative AI

| Feature | Frame AI | Medallia Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.7 (22 reviews) | 
| **AI Text Summarization** | Not enough data | 6.5 (24 reviews) | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Frame AI** | 8.0/10 | 5 |
| **Medallia Customer Experience** | N/A | N/A |

#### Platform

| Feature | Frame AI | Medallia Customer Experience | 
|---|---|---|
| **Health Score** | Not enough data | Not enough data | 
| **Customer Profiles** | 7.0 (5 reviews) | Not enough data | 
| **Notifications** | 8.3 (5 reviews) | Not enough data | 

#### Predictions

| Feature | Frame AI | Medallia Customer Experience | 
|---|---|---|
| **Service Quality Assurance** | 9.0 (5 reviews) | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Revenue Impact** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Sentiment** | 7.7 (5 reviews) | Not enough data | 
| **Retention** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Frame AI | Medallia Customer Experience | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to Frame AI (2):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention), [Other IT Infrastructure Software](https://www.g2.com/categories/other-it-infrastructure)

**Unique to Medallia Customer Experience (1):** [Experience Management Software](https://www.g2.com/categories/experience-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Frame AI | Medallia Customer Experience | 
|---|---|---|
| **Small-Business** | 13.6% | 9.8% | 
| **Mid-Market** | 72.7% | 21.8% | 
| **Enterprise** | 13.6% | 68.4% | 

### By Industry

#### Frame AI

- **Computer Software:** 45.5%
- **Computer & Network Security:** 18.2%
- **Accounting:** 18.2%
- **Information Technology and Services:** 4.5%
- **Hospital & Health Care:** 4.5%
- **Financial Services:** 4.5%
- **E-Learning:** 4.5%

#### Medallia Customer Experience

- **Hospitality:** 13.7%
- **Financial Services:** 11.1%
- **Information Technology and Services:** 7.4%
- **Retail:** 6.8%
- **Insurance:** 5.8%
- **Automotive:** 5.3%
- **Telecommunications:** 5.3%
- **Health, Wellness and Fitness:** 3.7%
- **Banking:** 3.2%
- **Consumer Goods:** 2.1%
- **Other:** 35.8%

---
## Alternatives

### Alternatives to Frame AI

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4162 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1750 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23737 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4199 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)

### Alternatives to Medallia Customer Experience

- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4162 reviews)
- [Verint Voice of the Customer](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) — 4.2/5 stars (42 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23737 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3018 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1750 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [CustomerGauge](https://www.g2.com/products/customergauge/reviews) — 4.6/5 stars (50 reviews)

---
## Top Discussions

### Frame AI

No discussions available for this product.

### Medallia Customer Experience

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/frame-ai-vs-medallia-customer-experience)