# Forsta vs Gainsight Customer Success Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Gainsight Customer Success excels in providing a highly customizable platform, allowing users to tailor their customer success strategies effectively. Users appreciate features like AI-driven insights and scalable journey orchestration, which enhance their ability to manage customer relationships.
- **Users say** that Forsta stands out for its robust feature set, particularly in survey management and analytics. Reviewers highlight the ability to customize the tool using Python scripts, enabling them to meet specific research needs, which is a significant advantage for those requiring tailored solutions.
- **According to verified reviews** , Gainsight Customer Success has a higher overall satisfaction score, reflecting its strong performance in quality and support. Users mention the platform's effective community engagement and additional functionalities that can be explored through webinars, indicating a commitment to continuous improvement.
- **Reviewers mention** that Forsta's ease of customization using XML and its multiple data download formats make it a practical choice for users focused on survey management. The crosstab functionality and quota system are particularly noted for enhancing tracking capabilities, which can be crucial for market research.
- **G2 reviewers highlight** that while Gainsight Customer Success has a slightly more challenging setup process, its overall user experience is enriched by its comprehensive support and training resources. Users express a desire for more budget to explore the platform's extensive features, indicating its potential value.
- **Users report** that Forsta's strong market research tools and customer experience management capabilities make it suitable for complex research needs. However, some users feel that it may not be as intuitive as Gainsight, which could impact day-to-day usability for teams looking for a straightforward solution.



| | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 335 | 1,731 | 
| **Largest Market Segment** | Mid-Market (42.9% of reviews) | Mid-Market (57.9% of reviews) | 
| **Entry Level Price** | Contact Us | No pricing available | 

---
## Top Pros & Cons

### Forsta

Pros:
- Ease of Use (5 reviews)
- Insights (4 reviews)

Cons:
- Limited Options (3 reviews)
- Poor Performance (3 reviews)

### Gainsight Customer Success

Pros:
- Ease of Use (302 reviews)
- Centralized Information (158 reviews)

Cons:
- Complexity (76 reviews)
- Limitations (75 reviews)

---
## Ratings Comparison
| Rating | Forsta | Gainsight Customer Success | 
|---|---|---|
  | **Meets Requirements** | 8.3 (252 reviews) | 8.6 (1366 reviews) | 
  | **Ease of Use** | 8.1 (257 reviews) | 8.0 (1436 reviews) | 
  | **Ease of Setup** | 8.3 (97 reviews) | 6.7 (728 reviews) | 
  | **Ease of Admin** | 7.8 (96 reviews) | 6.9 (642 reviews) | 
  | **Quality of Support** | 8.1 (251 reviews) | 8.6 (1202 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (94 reviews) | 9.0 (651 reviews) | 
  | **Product Direction (% positive)** | 7.9 (251 reviews) | 9.2 (1364 reviews) | 

---
## Pricing

### Forsta

#### Entry-Level Pricing

Plan: Forsta HX Essentials

Price: Contact Us

Description: Forsta’s HX Essentials program gives you all you need to kickstart a best-in-class CX program that helps you understand the full story of your customer.

Key Features:
- Standard Surveys
- Digital Feedback
- Connectors

[Learn more about Forsta](https://www.g2.com/products/forsta/reviews)

#### Free Trial

No

### Gainsight Customer Success

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | 9.2/10 | 11 |
| **Gainsight Customer Success** | N/A | N/A |

#### Reports

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Reports Interface** | 9.3 (10 reviews) | Not enough data | 
| **Steps to Answer** | 9.1 (9 reviews) | Not enough data | 
| **Graphs and Charts** | 9.4 (11 reviews) | Not enough data | 
| **Score Cards** | 9.1 (9 reviews) | Not enough data | 
| **Dashboards** | 9.2 (11 reviews) | Not enough data | 

#### Self Service 

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Data Visualization

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | 9.2/10 | 11 |
| **Gainsight Customer Success** | N/A | N/A |

#### Reports

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Reports Interface** | 9.3 (10 reviews) | Not enough data | 
| **Steps to Answer** | 9.1 (9 reviews) | Not enough data | 
| **Graphs and Charts** | 9.4 (11 reviews) | Not enough data | 
| **Score Cards** | 9.1 (9 reviews) | Not enough data | 
| **Dashboards** | 9.2 (11 reviews) | Not enough data | 

#### Reports

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Reports Interface** | 9.3 (9 reviews) | Not enough data | 
| **Share Reports** | 9.4 (8 reviews) | Not enough data | 
| **Steps to Answer** | 9.4 (8 reviews) | Not enough data | 

#### Generative AI

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Visualization

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Graphs and Charts** | 9.3 (10 reviews) | Not enough data | 
| **Score Cards** | 9.1 (9 reviews) | Not enough data | 
| **Dashboards** | 9.3 (10 reviews) | Not enough data | 
| **Formats** | 8.9 (9 reviews) | Not enough data | 

#### Data Updates

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Historical Snapshots** | 8.3 (8 reviews) | Not enough data | 
| **Real-Time Updating** | 9.8 (9 reviews) | Not enough data | 

#### Collaboration

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Sharing** | 9.2 (8 reviews) | Not enough data | 
| **Co-Editing** | 8.8 (8 reviews) | Not enough data | 
| **Devices** | 9.3 (9 reviews) | Not enough data | 

#### Data Updates

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Historical Snapshots** | 8.5 (8 reviews) | Not enough data | 
| **Real-Time Updating** | 9.4 (9 reviews) | Not enough data | 
| **Email Reports** | 9.4 (9 reviews) | Not enough data | 

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | N/A | N/A |
| **Gainsight Customer Success** | 8.0/10 | 1238 |

#### Customer Information

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Customer Health Scores** | Not enough data | 8.6 (1135 reviews) ✓ Verified | 
| **Customer Monitoring** | Not enough data | 8.5 (1080 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.4 (1074 reviews) ✓ Verified | 
| **Playbooks** | Not enough data | 8.2 (1066 reviews) ✓ Verified | 
| **Customer Segments** | Not enough data | 8.1 (933 reviews) ✓ Verified | 
| **Product Engagement** | Not enough data | 7.9 (920 reviews) ✓ Verified | 
| **Surveys** | Not enough data | 8.0 (947 reviews) ✓ Verified | 

#### Predictions

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Churn Risk** | Not enough data | 8.0 (962 reviews) ✓ Verified | 
| **Upsell Opportunities** | Not enough data | 7.4 (839 reviews) ✓ Verified | 
| **Custom Triggers** | Not enough data | 8.1 (905 reviews) ✓ Verified | 
| **Machine Learning** | Not enough data | 6.9 (661 reviews) ✓ Verified | 

#### Platform

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Reporting & Dashboards** | Not enough data | 8.3 (1126 reviews) ✓ Verified | 
| **API & Integrations** | Not enough data | 7.9 (999 reviews) ✓ Verified | 
| **Data Import & Export Tools** | Not enough data | 7.8 (980 reviews) ✓ Verified | 
| **Workflow Capability** | Not enough data | 8.2 (1005 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.1 (1032 reviews) ✓ Verified | 
| **Customization** | Not enough data | 8.1 (1041 reviews) ✓ Verified | 
| **Scalability** | Not enough data | 8.6 (1032 reviews) ✓ Verified | 
| **Data Security** | Not enough data | 8.6 (932 reviews) ✓ Verified | 
| **Performance & Reliability** | Not enough data | 8.4 (1050 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.4 (1021 reviews) ✓ Verified | 

#### Generative AI

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.0 (295 reviews) | 
| **AI Text Summarization** | Not enough data | 7.2 (298 reviews) | 

#### Agentic AI - Customer Success

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (14 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (13 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (15 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (13 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (14 reviews) | 

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | 7.3/10 | 13 |
| **Gainsight Customer Success** | N/A | N/A |

#### User Response Methods

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Survey** | 8.6 (11 reviews) | Not enough data | 
| **Video Snippets** | 8.0 (9 reviews) | Not enough data | 
| **Video Interview** | 7.5 (8 reviews) | Not enough data | 
| **Photo Submission** | 7.2 (9 reviews) | Not enough data | 
| **Text/Notes** | 7.6 (13 reviews) | Not enough data | 

#### Participant Selection

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **In-App** | 6.2 (11 reviews) | Not enough data | 
| **In-Store** | 6.9 (8 reviews) | Not enough data | 
| **On-Site** | 7.0 (9 reviews) | Not enough data | 
| **Recruitment Pool** | 7.1 (8 reviews) | Not enough data | 

#### Insights

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Analytics** | 7.4 (12 reviews) | Not enough data | 
| **Collaboration** | 7.4 (13 reviews) | Not enough data | 
| **Sorting** | 7.2 (13 reviews) | Not enough data | 

#### Generative AI

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Consumer Video Feedback

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | 8.0/10 | 11 |
| **Gainsight Customer Success** | N/A | N/A |

#### Feedback Source

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Invitation** | Not enough data | Not enough data | 
| **Survey Link** | 8.7 (5 reviews) | Not enough data | 
| **App** | 7.8 (6 reviews) | Not enough data | 
| **Widget** | Not enough data | Not enough data | 
| **Recruitment Pool** | Not enough data | Not enough data | 

#### Feedback Management

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Media Library** | 9.0 (7 reviews) | Not enough data | 
| **Sorting** | 8.0 (5 reviews) | Not enough data | 
| **Sharing** | 8.3 (5 reviews) | Not enough data | 
| **Privacy** | 8.9 (6 reviews) | Not enough data | 

#### Insights

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Human Transcription** | 6.9 (7 reviews) | Not enough data | 
| **Computer Transcription** | 6.3 (5 reviews) | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Demo Automation

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **AI Demo Agent or Avatar ** | Not enough data | Not enough data | 

### Customer Revenue Optimization

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | N/A | N/A |
| **Gainsight Customer Success** | 7.7/10 | 191 |

#### Sales Team

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Flexible Sales Process** | Not enough data | 7.8 (108 reviews) | 
| **Training Mode** | Not enough data | Feature Not Available | 
| **Playbooks** | Not enough data | 7.9 (145 reviews) | 

#### Intelligence

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Opportunity Identification** | Not enough data | 7.8 (130 reviews) | 
| **Zero-touch Renewals** | Not enough data | 6.8 (115 reviews) | 
| **Smart Content** | Not enough data | 7.6 (108 reviews) | 

#### Mapping

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Multiple Org Charts** | Not enough data | 7.5 (117 reviews) | 
| **Stakeholder Roles** | Not enough data | 8.1 (129 reviews) | 

#### Agentic AI - Customer Revenue Optimization

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Video Interviewing

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | 7.6/10 | 5 |
| **Gainsight Customer Success** | N/A | N/A |

#### Platform Basics

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **Interoperability** | Not enough data | Not enough data | 
| **Performance** | 7.0 (5 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.0 (5 reviews) | Not enough data | 

#### Platform Content

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Technology** | 7.3 (5 reviews) | Not enough data | 
| **File Sharing** | 8.0 (5 reviews) | Not enough data | 
| **Customization** | 7.0 (5 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Mobility** | 8.0 (5 reviews) | Not enough data | 
| **Messaging** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Dashboards** | 7.7 (5 reviews) | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | 8.4/10 | 90 |
| **Gainsight Customer Success** | 7.7/10 | 214 |

#### Analytics

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Net Promoter Score (NPS)** | 8.6 (37 reviews) | 8.8 (174 reviews) | 
| **Customer Satisfaction (CSAT) Score** | 8.4 (38 reviews) | 8.6 (151 reviews) | 
| **Customer Effort Score (CES)** | 8.3 (30 reviews) | 7.9 (123 reviews) | 
| **Gamification** | 7.5 (34 reviews) | 6.8 (111 reviews) | 

#### Customization

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Stakeholder Management** | 8.2 (35 reviews) | 8.1 (144 reviews) | 
| **Multilanguage Support** | 9.0 (60 reviews) | 7.7 (104 reviews) | 
| **Multiple Branding Support** | 8.3 (48 reviews) | 7.6 (102 reviews) | 
| **Vertical-specific Solutions** | 8.5 (40 reviews) | 7.6 (97 reviews) | 

#### Generative AI

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.0 (47 reviews) | 
| **AI Text Summarization** | Not enough data | 7.2 (49 reviews) | 

#### Agentic AI - Experience Management

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | 8.3/10 | 12 |
| **Gainsight Customer Success** | N/A | N/A |

#### Feedback Management

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Tagging** | 7.9 (8 reviews) | Not enough data | 
| **Segmentation** | 8.7 (10 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 9.2 (12 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Thematic Analysis** | 8.7 (5 reviews) | Not enough data | 
| **Sentiment Analysis** | 6.2 (7 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 8.3 (8 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Online Reviews** | 9.0 (8 reviews) | Not enough data | 
| **Surveys** | 9.8 (11 reviews) | Not enough data | 
| **Social Media** | 7.4 (9 reviews) | Not enough data | 
| **Customer Service Channels** | 8.1 (8 reviews) | Not enough data | 

#### Generative AI

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | 8.7/10 | 17 |
| **Gainsight Customer Success** | N/A | N/A |

#### Survey Management

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Survey Builder** | 8.7 (17 reviews) | Not enough data | 
| **Question Types** | 9.0 (16 reviews) | Not enough data | 
| **Templates** | 8.5 (17 reviews) | Not enough data | 
| **Survey Distribution** | 9.1 (15 reviews) | Not enough data | 

#### Survey Customization

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Branching/Skip Logic** | 9.1 (15 reviews) | Not enough data | 
| **Branding** | 8.4 (16 reviews) | Not enough data | 
| **Multimedia Support** | 8.5 (16 reviews) | Not enough data | 
| **Multilingual Surveys** | 8.5 (14 reviews) | Not enough data | 

#### Survey Insights

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Reporting & Analytics** | 8.8 (17 reviews) | Not enough data | 
| **BI Tools Integration** | 8.1 (12 reviews) | Not enough data | 
| **Data Exporting** | 9.1 (16 reviews) | Not enough data | 
| **Permissions** | 8.5 (17 reviews) | Not enough data | 

#### Agentic AI - Survey

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Text Analysis

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | 9.7/10 | 5 |
| **Gainsight Customer Success** | N/A | N/A |

#### Setup

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 
| **Maintenance** | 9.7 (5 reviews) | Not enough data | 
| **No-Code** | Not enough data | Not enough data | 

#### Data

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 

#### Analysis

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Named entity recognition** | Not enough data | Not enough data | 
| **Keyphrase Extraction** | Not enough data | Not enough data | 
| **Topic Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Language Identification** | Not enough data | Not enough data | 
| **Syntax/Part of Speech Parsing** | Not enough data | Not enough data | 

#### Customization

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Pre-Built Parameterization** | Not enough data | Not enough data | 
| **Custom Extension** | Not enough data | Not enough data | 
| **Compositionality** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | N/A | N/A |
| **Gainsight Customer Success** | 8.8/10 | 32 |

#### Platform

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Health Score** | Not enough data | 9.5 (28 reviews) | 
| **Customer Profiles** | Not enough data | 10.0 (13 reviews) | 
| **Notifications** | Not enough data | 9.5 (19 reviews) | 

#### Predictions

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Service Quality Assurance** | Not enough data | 8.9 (16 reviews) | 
| **Analytics** | Not enough data | 8.8 (20 reviews) | 
| **Revenue Impact** | Not enough data | 8.6 (15 reviews) | 
| **Artificial Intelligence** | Not enough data | 9.2 (23 reviews) | 
| **Sentiment** | Not enough data | 8.9 (17 reviews) | 
| **Retention** | Not enough data | 9.4 (22 reviews) | 

#### Generative AI

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.2 (7 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (8 reviews) | 

### Recruiting

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | N/A | N/A |
| **Gainsight Customer Success** | N/A | N/A |

#### Generative AI

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **Forsta** | N/A | N/A |
| **Gainsight Customer Success** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Not enough data | Not enough data | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | Not enough data | 
| **AI Smart Probes** | Not enough data | Not enough data | 

#### Audience Access - Consumer Insights Platforms

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Rapid Research** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Dashboards & Embedded Integrations** | Not enough data | Not enough data | 
| **Embeddable Reports** | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Experience Management Software](https://www.g2.com/categories/experience-management)

**Unique to Forsta (8):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Consumer Video Feedback Software](https://www.g2.com/categories/consumer-video-feedback), [User Research Tools](https://www.g2.com/categories/user-research), [Text Analysis Software](https://www.g2.com/categories/text-analysis), [Video Interviewing Software](https://www.g2.com/categories/video-interviewing), [Survey Software](https://www.g2.com/categories/survey), [Data Visualization Tools](https://www.g2.com/categories/data-visualization-tools), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)

**Unique to Gainsight Customer Success (3):** [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Customer Success Software](https://www.g2.com/categories/customer-success), [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention)


---
## Reviewer Demographics

### By Company Size

| Segment | Forsta | Gainsight Customer Success | 
|---|---|---|
| **Small-Business** | 28.0% | 9.0% | 
| **Mid-Market** | 42.9% | 57.9% | 
| **Enterprise** | 29.1% | 33.1% | 

### By Industry

#### Forsta

- **Market Research:** 69.2%
- **Management Consulting:** 3.7%
- **Marketing and Advertising:** 3.1%
- **Pharmaceuticals:** 2.0%
- **Information Technology and Services:** 1.7%
- **Consumer Goods:** 1.7%
- **Hospital & Health Care:** 1.4%
- **Telecommunications:** 1.4%
- **Research:** 1.4%
- **Financial Services:** 1.4%
- **Other:** 13.2%

#### Gainsight Customer Success

- **Computer Software:** 38.6%
- **Information Technology and Services:** 19.9%
- **Marketing and Advertising:** 4.3%
- **Telecommunications:** 3.6%
- **Computer & Network Security:** 3.5%
- **Internet:** 3.2%
- **Financial Services:** 2.6%
- **Hospital & Health Care:** 2.5%
- **Education Management:** 1.8%
- **E-Learning:** 1.4%
- **Other:** 18.6%

---
## Alternatives

### Alternatives to Forsta

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3014 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (951 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (526 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4061 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Altair AI Studio](https://www.g2.com/products/rapidminer-studio/reviews) — 4.6/5 stars (516 reviews)

### Alternatives to Gainsight Customer Success

- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1591 reviews)
- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (499 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (926 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (696 reviews)
- [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (659 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (423 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3014 reviews)

---
## Top Discussions

### Forsta

- Title: [I was stuck at a point where i wanted to randomise the answer options in pattern 1.2.3 or 3.2.1, how can we do that instead of making 2 seperate questions and punching options in similar order?](https://www.g2.com/discussions/25939-i-was-stuck-at-a-point-where-i-wanted-to-randomise-the-answer-options-in-pattern-1-2-3-or-3-2-1-how-can-we-do-that-instead-of-making-2-seperate-questions-and-punching-options-in-similar-order) — 2 comments, 1 upvote
  > **Top comment:** "Hi Nadeem - Happy to help! What company are you with & what is your email? - I will open a ticket for you so that our support team can provide you with the..."
- Title: [Is there any way that can allow me to see the backend codes like we can see in similar tool such as Decipher?](https://www.g2.com/discussions/25344-is-there-any-way-that-can-allow-me-to-see-the-backend-codes-like-we-can-see-in-similar-tool-such-as-decipher) — 2 comments, 1 upvote
  > **Top comment:** "Yes you can see the back end codes in Confirmit as well. There are separate folders created at the end for Themes, Question Skins and HTML styles used in the..."
- Title: [When will  ConfirmIT match inbuilt mobile layout like Decipher and Qualtrics as I feel this is one feature giving plus point to other competitors?](https://www.g2.com/discussions/when-will-confirmit-match-inbuilt-mobile-layout-like-decipher-and-qualtrics-as-i-feel-this-is-one-feature-giving-plus-point-to-other-competitors) — 2 comments, 1 upvote
  > **Top comment:** "A big thank you to Confirmit support for clearing my doubt , I have been naïve and unaware how to make best use of responsive layout. It is working for me..."
- Title: [Are confirmit surveys legit?](https://www.g2.com/discussions/are-confirmit-surveys-legit) — 1 comment
  > **Top comment:** "yes"
- Title: [Future of Forsta Plus](https://www.g2.com/discussions/future-of-forsta-plus) — 1 comment, 1 upvote
  > **Top comment:** "Hi Abhishek,

Forsta continues to support and bring innovation on both the Forsta Plus (Confirmit) and Forsta Surveys  (Decipher) products. 
Over time,..."

### Gainsight Customer Success

- Title: [What is Gainsight used for?](https://www.g2.com/discussions/what-is-gainsight-used-for) — 2 comments
  > **Top comment:** "Organizing information about customers to help those managing the account to document progress."
- Title: [What is Gainsight PX?](https://www.g2.com/discussions/gainsight-what-is-gainsight-px) — 2 comments *(includes official response)*
  > **Top comment:** "Gainsight PX provides businesses with product analytics, digital in-app engagements and user feedback capabilities to accelerate time-to-value, drive product..."
- Title: [What is Gainsight software?](https://www.g2.com/discussions/what-is-gainsight-software) — 2 comments
  > **Top comment:** "Gainsight is a software created specifically to cater to Customer Success teams within the SaaS market."
- Title: [How do we import notes from our previous history of customer data into gainsites newsfeed](https://www.g2.com/discussions/how-do-we-import-notes-from-our-previous-history-of-customer-data-into-gainsites-newsfeed) — 2 comments, 1 upvote
  > **Top comment:** "You could export those comments along with a customerID to a CSV file, post to S3 and ingest into Gainsight that way.  Depending on where you want it..."
- Title: [Is there a way I can have my checked off CTAs in cockpit disappear immediately?](https://www.g2.com/discussions/52149-is-there-a-way-i-can-have-my-checked-off-ctas-in-cockpit-disappear-immediately) — 1 comment, 1 upvote
  > **Top comment:** "I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/forsta-vs-gainsight-customer-success)