Reviewers mention that Forrester excels in its "Quality of Support," scoring 8.8, which users appreciate for its responsiveness and helpfulness, while IDC's support quality is rated lower at 8.0, leading some users to feel less supported during critical issues.
Users report that IDC has a slight edge in "Ease of Use," with a score of 9.0 compared to Forrester's 8.2, indicating that IDC's interface is more intuitive and user-friendly, making it easier for new users to navigate.
G2 users highlight that both products have the same score of 8.9 for "Meets Requirements," suggesting that they effectively fulfill user needs, but reviewers mention that Forrester's specific features, like its advanced analytics tools, provide deeper insights that some users find invaluable.
Users on G2 report that Forrester's "Product Direction" is rated at 8.7, indicating a positive outlook on future updates and features, while IDC's score of 7.7 suggests some users are concerned about the pace of innovation and feature enhancements.
Reviewers say that Forrester has a larger total number of reviews (36) compared to IDC (21), which may indicate a more established user base and potentially more reliable feedback on its performance and features.
Users mention that while both products cater to small businesses, Forrester's specific feature set, such as its customizable reporting options, is often highlighted as a key differentiator that enhances its value for users looking for tailored solutions.
Pricing
Entry-Level Pricing
Forrester
No pricing available
IDC
No pricing available
Free Trial
Forrester
No trial information available
IDC
No trial information available
Ratings
Meets Requirements
8.9
22
9.1
13
Ease of Use
8.3
23
9.2
12
Ease of Setup
8.7
5
Not enough data
Ease of Admin
Not enough data
Not enough data
Quality of Support
8.8
21
8.2
13
Has the product been a good partner in doing business?
Forrester is solid for vendor comparisons but I prefer Gartner for any other in-depth research . The reports that they generate are too simplified to be...Read more
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