# Formstack Forms vs SurveyMonkey Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SurveyMonkey excels in user experience, with many praising its intuitive interface that makes creating and completing surveys a breeze. Users highlight how easy it is to track results, making it a preferred choice for data collection.
- **Users say** Formstack Forms stands out for its flexibility and integration capabilities. Reviewers appreciate the ability to create dynamic forms for various purposes, noting that its robust security features provide peace of mind when handling sensitive data.
- **According to verified reviews** , SurveyMonkey significantly outperforms Formstack Forms in overall satisfaction, reflected in its higher G2 Score. Users frequently mention the platform's reliability and ease of use, which contributes to a smoother workflow.
- **Reviewers mention** that while Formstack Forms offers a variety of question types and customization options, it sometimes lacks the same level of intuitive design that SurveyMonkey provides. Users have noted that the learning curve can be steeper for those unfamiliar with the platform.
- **G2 reviewers highlight** the quick implementation process of SurveyMonkey, with many users appreciating the straightforward onboarding experience. In contrast, some Formstack Forms users have expressed challenges with setup, indicating a need for more streamlined guidance.
- **Users report** that both platforms offer solid support, but SurveyMonkey edges out with slightly higher ratings in quality of support. Reviewers have noted that SurveyMonkey's customer service is responsive and helpful, enhancing the overall user experience.



| | Formstack Forms | SurveyMonkey | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 471 | 23,546 | 
| **Largest Market Segment** | Mid-Market (45.9% of reviews) | Small-Business (36.5% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | 

---
## Top Pros & Cons

### Formstack Forms

Pros:
- Ease of Use (44 reviews)
- Integrations (29 reviews)

Cons:
- Limited Customization (14 reviews)
- Form Design (11 reviews)

### SurveyMonkey

Pros:
- Ease of Use (345 reviews)
- Ease of Creation (156 reviews)

Cons:
- Expensive (113 reviews)
- Limitations (87 reviews)

---
## Ratings Comparison
| Rating | Formstack Forms | SurveyMonkey | 
|---|---|---|
  | **Meets Requirements** | 8.7 (379 reviews) | 9.0 (20674 reviews) | 
  | **Ease of Use** | 8.7 (384 reviews) | 9.2 (20792 reviews) | 
  | **Ease of Setup** | 8.7 (273 reviews) | 9.0 (8127 reviews) | 
  | **Ease of Admin** | 8.9 (271 reviews) | 8.9 (7621 reviews) | 
  | **Quality of Support** | 8.1 (331 reviews) | 8.6 (14667 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (254 reviews) | 8.8 (6671 reviews) | 
  | **Product Direction (% positive)** | 8.0 (368 reviews) | 7.7 (20215 reviews) | 

---
## Pricing

### Formstack Forms

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Formstack Forms** | N/A | N/A |
| **SurveyMonkey** | 7.9/10 | 194 |

#### Feedback Management

| Feature | Formstack Forms | SurveyMonkey | 
|---|---|---|
| **Tagging** | Not enough data | 7.8 (150 reviews) | 
| **Segmentation** | Not enough data | 8.1 (147 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.1 (158 reviews) | 

#### Feedback Analysis

| Feature | Formstack Forms | SurveyMonkey | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 8.1 (144 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.9 (144 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 7.6 (138 reviews) | 

#### Feedback Sources

| Feature | Formstack Forms | SurveyMonkey | 
|---|---|---|
| **Online Reviews** | Not enough data | 8.1 (147 reviews) | 
| **Surveys** | Not enough data | 9.1 (170 reviews) | 
| **Social Media** | Not enough data | 7.8 (138 reviews) | 
| **Customer Service Channels** | Not enough data | 7.7 (136 reviews) | 

#### Generative AI

| Feature | Formstack Forms | SurveyMonkey | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (130 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (81 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Formstack Forms** | 8.4/10 | 59 |
| **SurveyMonkey** | 8.3/10 | 1706 |

#### Survey Management

| Feature | Formstack Forms | SurveyMonkey | 
|---|---|---|
| **Survey Builder** | 8.9 (57 reviews) | 9.0 (1504 reviews) | 
| **Question Types** | 9.2 (55 reviews) | 8.9 (1443 reviews) | 
| **Templates** | 8.2 (53 reviews) | 8.6 (1359 reviews) | 
| **Survey Distribution** | 8.3 (47 reviews) | 8.9 (1420 reviews) | 

#### Survey Customization

| Feature | Formstack Forms | SurveyMonkey | 
|---|---|---|
| **Branching/Skip Logic** | 8.5 (50 reviews) | 8.4 (1171 reviews) | 
| **Branding** | 8.3 (51 reviews) | 8.2 (1207 reviews) | 
| **Multimedia Support** | 8.0 (43 reviews) | 8.1 (1073 reviews) | 
| **Multilingual Surveys** | 7.3 (38 reviews) | 8.1 (906 reviews) | 

#### Survey Insights

| Feature | Formstack Forms | SurveyMonkey | 
|---|---|---|
| **Reporting & Analytics** | 8.0 (50 reviews) | 8.6 (1416 reviews) | 
| **BI Tools Integration** | 7.8 (38 reviews) | 8.0 (946 reviews) | 
| **Data Exporting** | 8.9 (52 reviews) | 8.5 (1266 reviews) | 
| **Permissions** | 8.8 (49 reviews) | 8.4 (1138 reviews) | 

#### Agentic AI - Survey

| Feature | Formstack Forms | SurveyMonkey | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.6 (147 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (152 reviews) | 
| **Decision Making** | Not enough data | 8.0 (152 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Formstack Forms** | 8.1/10 | 101 |
| **SurveyMonkey** | 8.3/10 | 246 |

#### Customization

| Feature | Formstack Forms | SurveyMonkey | 
|---|---|---|
| **Custom Fields** | 8.6 (87 reviews) | 8.6 (209 reviews) | 
| **Conditional Logic** | 8.7 (85 reviews) | 8.3 (194 reviews) | 
| **Multi-page Forms** | 8.6 (82 reviews) | 8.7 (214 reviews) | 
| **Design** | 7.7 (91 reviews) | 8.6 (228 reviews) | 

#### Additional Functionality

| Feature | Formstack Forms | SurveyMonkey | 
|---|---|---|
| **Embedded Forms** | 8.2 (83 reviews) | 8.3 (173 reviews) | 
| **Offline Capability** | 6.8 (73 reviews) | 7.6 (151 reviews) | 
| **Notifications** | 8.7 (85 reviews) | 8.3 (197 reviews) | 
| **Payments** | 7.2 (75 reviews) | 7.8 (150 reviews) | 
| **Mobile Forms** | 8.5 (83 reviews) | 8.5 (205 reviews) | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Formstack Forms** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Formstack Forms | SurveyMonkey | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Survey Software](https://www.g2.com/categories/survey)

**Unique to Formstack Forms (1):** [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps)

**Unique to SurveyMonkey (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | Formstack Forms | SurveyMonkey | 
|---|---|---|
| **Small-Business** | 40.3% | 36.5% | 
| **Mid-Market** | 45.9% | 34.1% | 
| **Enterprise** | 13.9% | 29.4% | 

### By Industry

#### Formstack Forms

- **Non-Profit Organization Management:** 13.0%
- **Higher Education:** 12.6%
- **Education Management:** 6.1%
- **Marketing and Advertising:** 5.2%
- **Hospital & Health Care:** 4.8%
- **Information Technology and Services:** 4.1%
- **Religious Institutions:** 3.3%
- **Health, Wellness and Fitness:** 2.8%
- **Primary/Secondary Education:** 2.6%
- **Financial Services:** 2.4%
- **Other:** 43.2%

#### SurveyMonkey

- **Education Management:** 8.5%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Information Technology and Services:** 4.9%
- **Non-Profit Organization Management:** 4.8%
- **Computer Software:** 3.7%
- **Financial Services:** 3.2%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.4%

---
## Alternatives

### Alternatives to Formstack Forms

- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5163 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1001 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (471 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [Wufoo](https://www.g2.com/products/wufoo/reviews) — 4.2/5 stars (296 reviews)
- [123FormBuilder](https://www.g2.com/products/123formbuilder/reviews) — 4.5/5 stars (175 reviews)
- [PandaDoc](https://www.g2.com/products/pandadoc/reviews) — 4.7/5 stars (3482 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (951 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Adobe Acrobat Sign](https://www.g2.com/products/adobe-acrobat-sign/reviews) — 4.4/5 stars (1068 reviews)

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5163 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1001 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (951 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (471 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (559 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)
- [Constant Contact](https://www.g2.com/products/constant-contact/reviews) — 4.1/5 stars (7392 reviews)

---
## Top Discussions

### Formstack Forms

- Title: [Does Formstack charge an extra fee for using payment processors?](https://www.g2.com/discussions/payment-processors) — 2 comments, 1 upvote
  > **Top comment:** "No, they do not"
- Title: [Is formstack free?](https://www.g2.com/discussions/is-formstack-free) — 1 comment
  > **Top comment:** "While formstack has a free demo option, there is no free option. For more info - https://www.formstack.com/pricing/online-forms"
- Title: [Is there a way to submit portions of a form?  For instance - when one section is complete, could that section be submitted and then remaining sections be marked as resume later?](https://www.g2.com/discussions/38818-is-there-a-way-to-submit-portions-of-a-form-for-instance-when-one-section-is-complete-could-that-section-be-submitted-and-then-remaining-sections-be-marked-as-resume-later) — 1 comment, 1 upvote
  > **Top comment:** "no"
- Title: [Will formstack to ever create a bill to have custom templates?](https://www.g2.com/discussions/25066-will-formstack-to-ever-create-a-bill-to-have-custom-templates) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [I would like to have training off campus on Formstack integread with Salesforce](https://www.g2.com/discussions/24988-i-would-like-to-have-training-off-campus-on-formstack-integread-with-salesforce) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/formstack-forms-vs-surveymonkey)