# Formstack Forms vs SurveyMonkey Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SurveyMonkey excels in user-friendliness, with many users highlighting its intuitive drag-and-drop interface and clean design. One user mentioned, "I find SurveyMonkey easy to use," which reflects the platform's ability to cater to both novices and experienced users alike.
- **Users say** that Formstack Forms offers a streamlined experience that significantly reduces setup time. Reviewers appreciate its robust integration capabilities, with one noting, "The platform’s streamlined user experience drastically reduces our setup time," making it a strong choice for teams needing quick deployment.
- **According to verified reviews** , SurveyMonkey's overall satisfaction ratings are notably higher, with a G2 Score of 87.59 compared to Formstack Forms' 42.54. This suggests that users find SurveyMonkey to be a more reliable and effective tool for their survey needs.
- **Reviewers mention** that while Formstack Forms has strong integration options, it sometimes lacks the polished templates and AI assistance that SurveyMonkey provides. Users have praised SurveyMonkey for its "strong templates" that help create effective surveys quickly.
- **Users highlight** that SurveyMonkey's reporting and analytics features are superior, with many finding the insights generated to be invaluable for decision-making. One user noted the benefit of receiving a screenshot after completing a survey, which enhances the overall user experience.
- **G2 reviewers indicate** that while both platforms are easy to use, SurveyMonkey has a slight edge in overall usability and support quality, with users appreciating its "quality of support" and the helpfulness of its resources, which can be crucial for teams needing assistance during implementation.



| | Formstack Forms | SurveyMonkey | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 471 | 23,867 | 
| **Largest Market Segment** | Mid-Market (45.9% of reviews) | Small-Business (36.7% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | 

---
## Top Pros & Cons

### Formstack Forms

Pros:
- Ease of Use (44 reviews)
- Integrations (29 reviews)

Cons:
- Limited Customization (14 reviews)
- Form Design (11 reviews)

### SurveyMonkey

Pros:
- Ease of Use (376 reviews)
- Ease of Creation (171 reviews)

Cons:
- Expensive (116 reviews)
- Limitations (91 reviews)

---
## Ratings Comparison
| Rating | Formstack Forms | SurveyMonkey | 
|---|---|---|
  | **Meets Requirements** | 8.7 (379 reviews) | 9.0 (20940 reviews) | 
  | **Ease of Use** | 8.7 (384 reviews) | 9.2 (21073 reviews) | 
  | **Ease of Setup** | 8.7 (273 reviews) | 9.0 (8419 reviews) | 
  | **Ease of Admin** | 8.9 (271 reviews) | 8.9 (7818 reviews) | 
  | **Quality of Support** | 8.1 (331 reviews) | 8.5 (14821 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (254 reviews) | 8.8 (6855 reviews) | 
  | **Product Direction (% positive)** | 8.0 (368 reviews) | 7.7 (20428 reviews) | 

---
## Pricing

### Formstack Forms

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Formstack Forms** | N/A | N/A |
| **SurveyMonkey** | 8.0/10 | 356 |

#### Feedback Management

| Feature | Formstack Forms | SurveyMonkey | 
|---|---|---|
| **Tagging** | Not enough data | 7.9 (160 reviews) | 
| **Segmentation** | Not enough data | 8.3 (165 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.2 (218 reviews) | 

#### Feedback Analysis

| Feature | Formstack Forms | SurveyMonkey | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 8.2 (156 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.0 (153 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 7.8 (149 reviews) | 

#### Feedback Sources

| Feature | Formstack Forms | SurveyMonkey | 
|---|---|---|
| **Online Reviews** | Not enough data | 8.2 (155 reviews) | 
| **Surveys** | Not enough data | 9.3 (295 reviews) | 
| **Social Media** | Not enough data | 7.8 (137 reviews) | 
| **Customer Service Channels** | Not enough data | 7.7 (135 reviews) | 

#### Generative AI

| Feature | Formstack Forms | SurveyMonkey | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (145 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (88 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Formstack Forms** | 8.4/10 | 60 |
| **SurveyMonkey** | 8.3/10 | 1871 |

#### Survey Management

| Feature | Formstack Forms | SurveyMonkey | 
|---|---|---|
| **Survey Builder** | 8.9 (57 reviews) | 9.1 (1594 reviews) | 
| **Question Types** | 9.2 (56 reviews) | 8.9 (1482 reviews) | 
| **Templates** | 8.2 (54 reviews) | 8.6 (1369 reviews) | 
| **Survey Distribution** | 8.3 (47 reviews) | 8.9 (1461 reviews) | 

#### Survey Customization

| Feature | Formstack Forms | SurveyMonkey | 
|---|---|---|
| **Branching/Skip Logic** | 8.5 (50 reviews) | 8.4 (1185 reviews) | 
| **Branding** | 8.3 (51 reviews) | 8.2 (1219 reviews) | 
| **Multimedia Support** | 8.0 (43 reviews) | 8.1 (1063 reviews) | 
| **Multilingual Surveys** | 7.3 (38 reviews) | 8.1 (904 reviews) | 

#### Survey Insights

| Feature | Formstack Forms | SurveyMonkey | 
|---|---|---|
| **Reporting & Analytics** | 8.0 (50 reviews) | 8.6 (1479 reviews) | 
| **BI Tools Integration** | 7.8 (38 reviews) | 8.0 (942 reviews) | 
| **Data Exporting** | 8.9 (52 reviews) | 8.5 (1291 reviews) | 
| **Permissions** | 8.8 (49 reviews) | 8.4 (1138 reviews) | 

#### Agentic AI - Survey

| Feature | Formstack Forms | SurveyMonkey | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.6 (144 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (156 reviews) | 
| **Decision Making** | Not enough data | 8.1 (153 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Formstack Forms** | 8.1/10 | 101 |
| **SurveyMonkey** | 8.4/10 | 315 |

#### Customization

| Feature | Formstack Forms | SurveyMonkey | 
|---|---|---|
| **Custom Fields** | 8.6 (87 reviews) | 8.8 (232 reviews) | 
| **Conditional Logic** | 8.7 (86 reviews) | 8.4 (217 reviews) | 
| **Multi-page Forms** | 8.6 (83 reviews) | 8.8 (225 reviews) | 
| **Design** | 7.7 (91 reviews) | 8.5 (263 reviews) | 

#### Additional Functionality

| Feature | Formstack Forms | SurveyMonkey | 
|---|---|---|
| **Embedded Forms** | 8.3 (84 reviews) | 8.3 (172 reviews) | 
| **Offline Capability** | 6.8 (72 reviews) | 7.8 (145 reviews) | 
| **Notifications** | 8.7 (86 reviews) | 8.4 (210 reviews) | 
| **Payments** | 7.3 (76 reviews) | 7.8 (145 reviews) | 
| **Mobile Forms** | 8.5 (83 reviews) | 8.6 (208 reviews) | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Formstack Forms** | N/A | N/A |
| **SurveyMonkey** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Formstack Forms | SurveyMonkey | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **Formstack Forms** | N/A | N/A |
| **SurveyMonkey** | 10.0/10 | 16 |

#### Survey Design - Consumer Insights Platforms

| Feature | Formstack Forms | SurveyMonkey | 
|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Not enough data | Not enough data | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | 10.0 (7 reviews) | 
| **AI Smart Probes** | Not enough data | Not enough data | 

#### Audience Access - Consumer Insights Platforms

| Feature | Formstack Forms | SurveyMonkey | 
|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | Formstack Forms | SurveyMonkey | 
|---|---|---|
| **Rapid Research** | Not enough data | 10.0 (5 reviews) | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | Formstack Forms | SurveyMonkey | 
|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | Formstack Forms | SurveyMonkey | 
|---|---|---|
| **Dashboards & Embedded Integrations** | Not enough data | Not enough data | 
| **Embeddable Reports** | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Survey Software](https://www.g2.com/categories/survey)

**Unique to Formstack Forms (1):** [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps)

**Unique to SurveyMonkey (2):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Formstack Forms | SurveyMonkey | 
|---|---|---|
| **Small-Business** | 40.3% | 36.7% | 
| **Mid-Market** | 45.9% | 34.2% | 
| **Enterprise** | 13.9% | 29.1% | 

### By Industry

#### Formstack Forms

- **Non-Profit Organization Management:** 13.0%
- **Higher Education:** 12.6%
- **Education Management:** 6.1%
- **Marketing and Advertising:** 5.2%
- **Hospital & Health Care:** 4.8%
- **Information Technology and Services:** 3.9%
- **Religious Institutions:** 3.3%
- **Health, Wellness and Fitness:** 2.8%
- **Primary/Secondary Education:** 2.6%
- **Financial Services:** 2.4%
- **Other:** 43.4%

#### SurveyMonkey

- **Education Management:** 8.4%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Non-Profit Organization Management:** 4.9%
- **Information Technology and Services:** 4.9%
- **Computer Software:** 3.7%
- **Financial Services:** 3.2%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.5%

---
## Alternatives

### Alternatives to Formstack Forms

- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5349 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1016 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (475 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.4/5 stars (415 reviews)
- [Wufoo](https://www.g2.com/products/wufoo/reviews) — 4.2/5 stars (296 reviews)
- [123FormBuilder](https://www.g2.com/products/123formbuilder/reviews) — 4.5/5 stars (175 reviews)
- [PandaDoc](https://www.g2.com/products/pandadoc/reviews) — 4.7/5 stars (3607 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (955 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [Adobe Acrobat Sign](https://www.g2.com/products/adobe-acrobat-sign/reviews) — 4.4/5 stars (1069 reviews)

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5349 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1016 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (955 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (475 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.4/5 stars (415 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (562 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (213 reviews)

---
## Top Discussions

### Formstack Forms

- Title: [Does Formstack charge an extra fee for using payment processors?](https://www.g2.com/discussions/payment-processors) — 2 comments, 1 upvote
  > **Top comment:** "No, they do not"
- Title: [Is formstack free?](https://www.g2.com/discussions/is-formstack-free) — 1 comment
  > **Top comment:** "While formstack has a free demo option, there is no free option. For more info - https://www.formstack.com/pricing/online-forms"
- Title: [Is there a way to submit portions of a form?  For instance - when one section is complete, could that section be submitted and then remaining sections be marked as resume later?](https://www.g2.com/discussions/38818-is-there-a-way-to-submit-portions-of-a-form-for-instance-when-one-section-is-complete-could-that-section-be-submitted-and-then-remaining-sections-be-marked-as-resume-later) — 1 comment, 1 upvote
  > **Top comment:** "no"
- Title: [Will formstack to ever create a bill to have custom templates?](https://www.g2.com/discussions/25066-will-formstack-to-ever-create-a-bill-to-have-custom-templates) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [I would like to have training off campus on Formstack integread with Salesforce](https://www.g2.com/discussions/24988-i-would-like-to-have-training-off-campus-on-formstack-integread-with-salesforce) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/formstack-forms-vs-surveymonkey)