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At a Glance
Market Segments
Mid-Market (46.5% of reviews)
Small-Business (36.3% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Formstack Forms
Star Rating
(458)4.3 out of 5
Market Segments
Mid-Market (46.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Formstack FormsSurveyMonkey
Star Rating
(23,229)4.4 out of 5
Market Segments
Small-Business (36.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SurveyMonkey excels in its Survey Builder, scoring a solid 9.0, which reviewers mention makes creating surveys intuitive and user-friendly. In contrast, Formstack Forms also scores 9.0, but some users feel it lacks the same level of ease in navigation.
- Reviewers mention that SurveyMonkey's question types are versatile, scoring 8.9, allowing for a wide range of survey formats. However, Formstack Forms shines slightly brighter with a score of 9.2, as users appreciate its extensive options for customization.
- Users on G2 highlight that SurveyMonkey's ease of use is rated at 9.2, with many stating that the platform is straightforward for beginners. Formstack Forms, with a score of 8.7, has received feedback indicating that while it is functional, it may require a steeper learning curve for new users.
- Reviewers mention that SurveyMonkey's quality of support is rated at 8.6, with many users appreciating the responsiveness of the support team. In comparison, Formstack Forms has a lower score of 8.2, with some users expressing frustration over slower response times.
- Users say that SurveyMonkey's reporting and analytics features, scoring 8.6, provide valuable insights that are easy to interpret. Formstack Forms, while scoring 8.0, has been noted by users as lacking in depth for advanced analytics.
- G2 users report that SurveyMonkey's offline capability, with a score of 7.8, allows for flexibility in data collection, which is a significant advantage for fieldwork. Formstack Forms, however, falls short with a score of 6.8, as users mention limited offline functionality.
Pricing
Entry-Level Pricing
Formstack Forms
No pricing availableSurveyMonkey
SurveyMonkey Enterprise
Contact Us
SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security
Free Trial
Formstack Forms
Free Trial is available
SurveyMonkey
Free Trial is available
Ratings
Meets Requirements
8.7
368
9.0
20,418
Ease of Use
8.7
372
9.2
20,529
Ease of Setup
8.7
261
9.0
7,870
Ease of Admin
8.9
270
8.9
7,582
Quality of Support
8.2
324
8.6
14,474
Has the product been a good partner in doing business?
8.7
253
8.8
6,631
Product Direction (% positive)
8.0
358
7.7
19,980
Features by Category
Feedback Management
Not enough data
7.7
145
Not enough data
8.0
143
Not enough data
8.0
143
Feedback Analysis
Not enough data
8.1
141
Not enough data
7.9
140
Not enough data
7.6
136
Feedback Sources
Not enough data
8.1
141
Not enough data
8.9
141
Not enough data
7.7
137
Not enough data
7.7
136
Generative AI
Not enough data
7.3
129
Not enough data
7.6
83
Survey Management
8.9
55
9.0
1338
9.1
53
8.9
1374
8.1
51
8.5
1297
8.3
47
8.8
1338
Survey Customization
8.5
49
8.5
1133
8.3
50
8.2
1167
8.0
42
8.1
1063
7.3
37
8.1
888
Survey Insights
8.0
48
8.6
1283
7.8
38
8.0
919
8.9
51
8.5
1231
8.8
48
8.4
1122
Agentic AI - Survey
Not enough data
7.6
140
Not enough data
7.6
138
Not enough data
7.9
138
Customization
8.5
84
8.6
203
8.7
84
8.3
187
8.5
80
8.7
208
7.9
84
8.6
215
Additional Functionality
8.2
83
8.3
169
6.8
71
7.6
148
8.7
83
8.3
192
7.2
75
7.8
148
8.5
82
8.6
197
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Formstack Forms and SurveyMonkey are categorized as Online Form Builder and Survey
Unique Categories
Formstack Forms is categorized as Salesforce AppExchange Apps
SurveyMonkey is categorized as Feedback Analytics
Reviews
Reviewers' Company Size
Formstack Forms
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SurveyMonkey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
13.4%
Higher Education
12.9%
Education Management
6.2%
Marketing and Advertising
5.3%
Hospital & Health Care
4.7%
Other
57.5%
Education Management
8.5%
Hospital & Health Care
5.9%
Higher Education
5.8%
Marketing and Advertising
5.1%
Information Technology and Services
4.9%
Other
69.8%
Discussions
Does Formstack charge an extra fee for using payment processors?
2 Comments
Official Response from Formstack Forms
No, Formstack does not charge extra fees for using payment processors on your forms. The only fee associated with your account will be the monthly or yearly...Read more
Is Formstack HIPAA Compliant?
1 Comment
Official Response from Formstack Forms
Formstack offers an Enterprise-level, HIPAA compliant form solution. With this solution, forms can collect electronic personal health information (ePHI)...Read more
Is there a way to approve or deny requests and other form submissions?
1 Comment
Official Response from Formstack Forms
The Approvals feature allows account admins to set up "Approvers" with the ability to approve or deny submissions. When an end user submits a form, the...Read more
How it can be integrated with other applications such as Micrsoft Teams?
9 Comments
KB
Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Read more
Can I create visualizations in SurveyMonkey based on the answers I collect?
8 Comments
TB
Yes, you can. Read more
What is SurveyMonkey used for?
6 Comments
DS
I would use it to gather feedback or insights on our products and how to best meet our customers needs.Read more
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