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At a Glance
Market Segments
Mid-Market (46.5% of reviews)
Mid-Market (73.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Formstack Forms
Star Rating
(458)4.3 out of 5
Market Segments
Mid-Market (46.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Formstack FormsSoftdocs
Star Rating
(24)4.7 out of 5
Market Segments
Mid-Market (73.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about SoftdocsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Formstack Forms excels in its "Ease of Setup" with a score of 8.8, making it a user-friendly option for those looking to quickly implement a form solution. In contrast, Softdocs Etrieve, while still solid, has a slightly lower score of 8.5 in this area, indicating that some users may find the setup process a bit more complex.
- Reviewers mention that Softdocs Etrieve shines in "Quality of Support," boasting an impressive score of 9.8. Users appreciate the responsive and helpful support team, while Formstack Forms falls behind with a score of 8.2, suggesting that users may experience longer wait times or less comprehensive assistance.
- G2 users highlight the "Customization" capabilities of Softdocs Etrieve, particularly in "Custom Fields" and "Conditional Logic," where it scores 9.5 and 9.2 respectively. This allows for a more tailored experience, whereas Formstack Forms, while still offering customization, scores lower in these areas, indicating less flexibility for users needing specific form configurations.
- Users on G2 report that Formstack Forms has a strong advantage in "Survey Management," particularly with its "Survey Builder" scoring 8.9. This feature is noted for its intuitive design, making it easier for users to create and distribute surveys compared to Softdocs Etrieve, which has a lower score of 8.2 in this category.
- Reviewers mention that Softdocs Etrieve's "Document Management" capabilities are robust, with a score of 8.6, allowing for effective organization and retrieval of documents. In contrast, Formstack Forms, while functional, does not match this level of document management efficiency, which could be a deciding factor for users prioritizing document handling.
- Users say that both platforms offer solid "Mobile Forms" functionality, but Formstack Forms scores slightly higher at 8.7 compared to Softdocs Etrieve. This suggests that Formstack may provide a more seamless mobile experience, which is crucial for users needing to access forms on the go.
Pricing
Entry-Level Pricing
Formstack Forms
No pricing availableSoftdocs
No pricing availableFree Trial
Formstack Forms
Free Trial is available
Softdocs
No trial information availableRatings
Meets Requirements
8.7
368
9.5
14
Ease of Use
8.7
372
9.0
15
Ease of Setup
8.7
261
8.5
10
Ease of Admin
8.9
270
9.1
9
Quality of Support
8.2
324
9.8
14
Has the product been a good partner in doing business?
8.7
253
9.8
9
Product Direction (% positive)
8.0
358
9.1
13
Features by Category
Signature Process
Not enough data
8.1
6
Not enough data
Feature Not Available
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
7.3
5
Not enough data
Not enough data
Agentic AI - E-Signature
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and Scalability
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
8.3
5
Edit
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.6
6
Not enough data
9.4
6
Setup
Not enough data
9.2
6
Not enough data
9.1
9
Not enough data
8.9
6
Not enough data
9.2
8
Management
Not enough data
8.3
7
Not enough data
Feature Not Available
Not enough data
8.6
7
Generative AI
Not enough data
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
8.9
55
Not enough data
9.1
53
Not enough data
8.1
51
Not enough data
8.3
47
Not enough data
Survey Customization
8.5
49
Not enough data
8.3
50
Not enough data
8.0
42
Not enough data
7.3
37
Not enough data
Survey Insights
8.0
48
Not enough data
7.8
38
Not enough data
8.9
51
Not enough data
8.8
48
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
8.5
84
9.5
7
8.7
84
9.2
6
8.5
80
9.3
5
7.9
84
9.4
6
Additional Functionality
8.2
83
9.2
6
6.8
71
Feature Not Available
8.7
83
9.3
7
7.2
75
Not enough data
8.5
82
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Content Management (ECM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
File Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Formstack Forms and Softdocs are categorized as Online Form Builder
Unique Categories
Formstack Forms is categorized as Salesforce AppExchange Apps and Survey
Softdocs is categorized as Document Scanning, Enterprise Content Management (ECM), E-Signature, Document Management, and Workflow Management
Reviews
Reviewers' Company Size
Formstack Forms
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Softdocs
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
13.4%
Higher Education
12.9%
Education Management
6.2%
Marketing and Advertising
5.3%
Hospital & Health Care
4.7%
Other
57.5%
Higher Education
69.6%
Education Management
26.1%
Primary/Secondary Education
4.3%
‐
‐
Other
0.0%
Discussions
Does Formstack charge an extra fee for using payment processors?
2 Comments
Official Response from Formstack Forms
No, Formstack does not charge extra fees for using payment processors on your forms. The only fee associated with your account will be the monthly or yearly...Read more
Is Formstack HIPAA Compliant?
1 Comment
Official Response from Formstack Forms
Formstack offers an Enterprise-level, HIPAA compliant form solution. With this solution, forms can collect electronic personal health information (ePHI)...Read more
Is there a way to approve or deny requests and other form submissions?
1 Comment
Official Response from Formstack Forms
The Approvals feature allows account admins to set up "Approvers" with the ability to approve or deny submissions. When an end user submits a form, the...Read more
Softdocs has no discussions with answers
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