# Formstack Forms, Respondent vs User Interviews Comparison

| | Formstack Forms | Respondent | User Interviews | 
|---|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.6 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 470 | 528 | 1,046 | 
| **Largest Market Segment** | Mid-Market (46.0% of reviews) | Small-Business (64.2% of reviews) | Small-Business (52.7% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | $49.00 | 

---
## Top Pros & Cons

### Formstack Forms

Pros:
- Ease of Use (43 reviews)
- Integrations (28 reviews)

Cons:
- Limited Customization (13 reviews)
- Form Design (11 reviews)

### Respondent

Pros:
- Opportunities (17 reviews)
- Ease of Use (16 reviews)

Cons:
- Limited Options (9 reviews)
- Survey Issues (7 reviews)

### User Interviews

Pros:
- Ease of Use (63 reviews)
- Customer Support (41 reviews)

Cons:
- Not User-Friendly (16 reviews)
- Survey Issues (16 reviews)

---
## Ratings Comparison
| Rating | Formstack Forms | Respondent | User Interviews | 
|---|---|---|---|
  | **Meets Requirements** | 8.7 (378 reviews) | 8.9 (294 reviews) | 8.9 (572 reviews) | 
  | **Ease of Use** | 8.7 (383 reviews) | 9.1 (299 reviews) | 9.0 (591 reviews) | 
  | **Ease of Setup** | 8.7 (272 reviews) | 9.1 (91 reviews) | 8.6 (209 reviews) | 
  | **Ease of Admin** | 8.9 (271 reviews) | 8.8 (55 reviews) | 9.0 (115 reviews) | 
  | **Quality of Support** | 8.1 (330 reviews) | 8.9 (279 reviews) | 9.1 (525 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (254 reviews) | 8.6 (53 reviews) | 9.1 (115 reviews) | 
  | **Product Direction (% positive)** | 8.0 (367 reviews) | 8.8 (290 reviews) | 9.3 (587 reviews) | 

---
## Pricing

### Formstack Forms

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Respondent

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### User Interviews

#### Entry-Level Pricing

Plan: Recruit Pay As You Go

Price: $49.00

Description: For teams doing occasional research.

Key Features:
- Access to 5 million+ participants
- Rich targeting & screening
- Scheduling automation

[Browse all 5 editions](https://www.g2.com/products/user-interviews/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Formstack Forms** | N/A | N/A |
| **Respondent** | 8.5/10 | 250 |
| **User Interviews** | 6.6/10 | 553 |

#### User Response Methods

| Feature | Formstack Forms | Respondent | User Interviews | 
|---|---|---|---|
| **Survey** | Not enough data | 9.1 (158 reviews) ✓ Verified | 7.5 (223 reviews) ✓ Verified | 
| **Video Snippets** | Not enough data | 8.5 (139 reviews) | 6.2 (193 reviews) | 
| **Video Interview** | Not enough data | 8.5 (139 reviews) ✓ Verified | 8.2 (223 reviews) | 
| **Photo Submission** | Not enough data | Feature Not Available | 5.9 (190 reviews) | 
| **Text/Notes** | Not enough data | Feature Not Available | 6.6 (202 reviews) | 

#### Participant Selection

| Feature | Formstack Forms | Respondent | User Interviews | 
|---|---|---|---|
| **In-App** | Not enough data | Feature Not Available | 6.9 (195 reviews) | 
| **In-Store** | Not enough data | Feature Not Available | 4.9 (48 reviews) | 
| **On-Site** | Not enough data | Feature Not Available | 6.0 (187 reviews) | 
| **Recruitment Pool** | Not enough data | 8.2 (135 reviews) ✓ Verified | 8.1 (215 reviews) ✓ Verified | 

#### Insights

| Feature | Formstack Forms | Respondent | User Interviews | 
|---|---|---|---|
| **Analytics** | Not enough data | 8.3 (144 reviews) ✓ Verified | 6.7 (188 reviews) ✓ Verified | 
| **Collaboration** | Not enough data | 8.3 (139 reviews) ✓ Verified | 6.9 (197 reviews) ✓ Verified | 
| **Sorting** | Not enough data | 8.4 (144 reviews) ✓ Verified | 6.7 (196 reviews) ✓ Verified | 

#### Generative AI

| Feature | Formstack Forms | Respondent | User Interviews | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 8.7 (68 reviews) | 4.9 (74 reviews) | 

### Consumer Video Feedback

| Product | Score | Reviews |
|---|---|---|
| **Formstack Forms** | N/A | N/A |
| **Respondent** | 8.8/10 | 138 |
| **User Interviews** | N/A | N/A |

#### Feedback Source

| Feature | Formstack Forms | Respondent | User Interviews | 
|---|---|---|---|
| **Invitation** | Not enough data | 8.7 (81 reviews) | Not enough data | 
| **Survey Link** | Not enough data | 9.0 (83 reviews) | Not enough data | 
| **App** | Not enough data | 8.7 (76 reviews) | Not enough data | 
| **Widget** | Not enough data | 8.5 (73 reviews) | Not enough data | 
| **Recruitment Pool** | Not enough data | 8.7 (78 reviews) | Not enough data | 

#### Feedback Management

| Feature | Formstack Forms | Respondent | User Interviews | 
|---|---|---|---|
| **Media Library** | Not enough data | 8.8 (74 reviews) | Not enough data | 
| **Sorting** | Not enough data | 8.9 (77 reviews) | Not enough data | 
| **Sharing** | Not enough data | 8.8 (78 reviews) | Not enough data | 
| **Privacy** | Not enough data | 9.1 (82 reviews) | Not enough data | 

#### Insights

| Feature | Formstack Forms | Respondent | User Interviews | 
|---|---|---|---|
| **Human Transcription** | Not enough data | 8.8 (73 reviews) | Not enough data | 
| **Computer Transcription** | Not enough data | 8.9 (74 reviews) | Not enough data | 
| **Analytics** | Not enough data | 9.2 (76 reviews) | Not enough data | 

#### Agentic AI - Demo Automation

| Feature | Formstack Forms | Respondent | User Interviews | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **AI Demo Agent or Avatar ** | Not enough data | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Formstack Forms** | 8.4/10 | 59 |
| **Respondent** | 8.2/10 | 307 |
| **User Interviews** | 7.7/10 | 534 |

#### Survey Management

| Feature | Formstack Forms | Respondent | User Interviews | 
|---|---|---|---|
| **Survey Builder** | 8.9 (57 reviews) | 8.8 (168 reviews) | 8.3 (179 reviews) | 
| **Question Types** | 9.2 (55 reviews) | 8.8 (179 reviews) | 8.5 (226 reviews) | 
| **Templates** | 8.2 (53 reviews) | 8.5 (169 reviews) | 8.2 (170 reviews) | 
| **Survey Distribution** | 8.3 (47 reviews) | 8.7 (174 reviews) | 8.6 (188 reviews) | 

#### Survey Customization

| Feature | Formstack Forms | Respondent | User Interviews | 
|---|---|---|---|
| **Branching/Skip Logic** | 8.5 (50 reviews) | 8.5 (162 reviews) | 7.7 (160 reviews) | 
| **Branding** | 8.3 (51 reviews) | 8.7 (165 reviews) | 8.0 (161 reviews) | 
| **Multimedia Support** | 8.0 (43 reviews) | 8.8 (157 reviews) | 7.9 (165 reviews) | 
| **Multilingual Surveys** | 7.3 (38 reviews) | 8.5 (155 reviews) | Feature Not Available | 

#### Survey Insights

| Feature | Formstack Forms | Respondent | User Interviews | 
|---|---|---|---|
| **Reporting & Analytics** | 8.0 (50 reviews) | 8.8 (165 reviews) | Feature Not Available | 
| **BI Tools Integration** | 7.8 (38 reviews) | 8.3 (149 reviews) | Feature Not Available | 
| **Data Exporting** | 8.9 (52 reviews) | 8.7 (156 reviews) | 8.4 (147 reviews) | 
| **Permissions** | 8.8 (49 reviews) | 8.7 (167 reviews) | 8.5 (162 reviews) | 

#### Agentic AI - Survey

| Feature | Formstack Forms | Respondent | User Interviews | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | 7.0 (5 reviews) | 5.2 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 5.7 (5 reviews) | 6.2 (10 reviews) | 
| **Decision Making** | Not enough data | 7.3 (5 reviews) | 7.4 (11 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Formstack Forms** | 8.1/10 | 101 |
| **Respondent** | N/A | N/A |
| **User Interviews** | N/A | N/A |

#### Customization

| Feature | Formstack Forms | Respondent | User Interviews | 
|---|---|---|---|
| **Custom Fields** | 8.6 (87 reviews) | Not enough data | Not enough data | 
| **Conditional Logic** | 8.7 (85 reviews) | Not enough data | Not enough data | 
| **Multi-page Forms** | 8.6 (82 reviews) | Not enough data | Not enough data | 
| **Design** | 7.7 (90 reviews) | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Formstack Forms | Respondent | User Interviews | 
|---|---|---|---|
| **Embedded Forms** | 8.2 (83 reviews) | Not enough data | Not enough data | 
| **Offline Capability** | 6.8 (72 reviews) | Not enough data | Not enough data | 
| **Notifications** | 8.7 (85 reviews) | Not enough data | Not enough data | 
| **Payments** | 7.2 (75 reviews) | Not enough data | Not enough data | 
| **Mobile Forms** | 8.5 (83 reviews) | Not enough data | Not enough data | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Formstack Forms** | N/A | N/A |
| **Respondent** | N/A | N/A |
| **User Interviews** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Formstack Forms | Respondent | User Interviews | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Survey Software](https://www.g2.com/categories/survey)

**Unique to Formstack Forms (2):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps)

**Unique to Respondent (2):** [Consumer Video Feedback Software](https://www.g2.com/categories/consumer-video-feedback), [User Research Tools](https://www.g2.com/categories/user-research)

**Unique to User Interviews (1):** [User Research Tools](https://www.g2.com/categories/user-research)


---
## Reviewer Demographics

### By Company Size

| Segment | Formstack Forms | Respondent | User Interviews | 
|---|---|---|---|
| **Small-Business** | 40.1% | 64.2% | 52.7% | 
| **Mid-Market** | 46.0% | 21.6% | 25.0% | 
| **Enterprise** | 13.9% | 14.3% | 22.2% | 

### By Industry

#### Formstack Forms

- **Non-Profit Organization Management:** 13.0%
- **Higher Education:** 12.6%
- **Education Management:** 6.1%
- **Marketing and Advertising:** 5.2%
- **Hospital & Health Care:** 4.8%
- **Information Technology and Services:** 3.9%
- **Religious Institutions:** 3.3%
- **Health, Wellness and Fitness:** 2.8%
- **Primary/Secondary Education:** 2.6%
- **Financial Services:** 2.4%
- **Other:** 43.3%

#### Respondent

- **Computer Software:** 9.8%
- **Information Technology and Services:** 8.7%
- **Market Research:** 5.4%
- **Marketing and Advertising:** 4.9%
- **Accounting:** 3.8%
- **Education Management:** 3.3%
- **Hospital & Health Care:** 3.0%
- **Financial Services:** 3.0%
- **Writing and Editing:** 2.7%
- **Consulting:** 2.5%
- **Other:** 52.9%

#### User Interviews

- **Information Technology and Services:** 11.0%
- **Computer Software:** 9.5%
- **Market Research:** 8.4%
- **Financial Services:** 5.5%
- **Research:** 4.4%
- **Hospital & Health Care:** 3.9%
- **Accounting:** 3.1%
- **Retail:** 2.8%
- **Health, Wellness and Fitness:** 2.7%
- **Education Management:** 2.4%
- **Other:** 46.4%

---
## Alternatives

### Alternatives to Formstack Forms

- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23553 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5204 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1004 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (472 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [Wufoo](https://www.g2.com/products/wufoo/reviews) — 4.2/5 stars (296 reviews)
- [123FormBuilder](https://www.g2.com/products/123formbuilder/reviews) — 4.5/5 stars (175 reviews)
- [PandaDoc](https://www.g2.com/products/pandadoc/reviews) — 4.7/5 stars (3537 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (953 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)

### Alternatives to Respondent

- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews)
- [Dscout](https://www.g2.com/products/dscout/reviews) — 4.5/5 stars (184 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (342 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23553 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3017 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (953 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1004 reviews)
- [Doodle](https://www.g2.com/products/doodle/reviews) — 4.4/5 stars (2069 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (472 reviews)

### Alternatives to User Interviews

- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews)
- [Dscout](https://www.g2.com/products/dscout/reviews) — 4.5/5 stars (184 reviews)
- [Maze](https://www.g2.com/products/maze-maze/reviews) — 4.5/5 stars (111 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (342 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3017 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23553 reviews)
- [Lyssna](https://www.g2.com/products/lyssna/reviews) — 4.5/5 stars (178 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5204 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1004 reviews)

---
## Top Discussions

### Formstack Forms

- Title: [Does Formstack charge an extra fee for using payment processors?](https://www.g2.com/discussions/payment-processors) — 2 comments, 1 upvote
  > **Top comment:** "No, they do not"
- Title: [Is formstack free?](https://www.g2.com/discussions/is-formstack-free) — 1 comment
  > **Top comment:** "While formstack has a free demo option, there is no free option. For more info - https://www.formstack.com/pricing/online-forms"
- Title: [Is there a way to submit portions of a form?  For instance - when one section is complete, could that section be submitted and then remaining sections be marked as resume later?](https://www.g2.com/discussions/38818-is-there-a-way-to-submit-portions-of-a-form-for-instance-when-one-section-is-complete-could-that-section-be-submitted-and-then-remaining-sections-be-marked-as-resume-later) — 1 comment, 1 upvote
  > **Top comment:** "no"
- Title: [Will formstack to ever create a bill to have custom templates?](https://www.g2.com/discussions/25066-will-formstack-to-ever-create-a-bill-to-have-custom-templates) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [I would like to have training off campus on Formstack integread with Salesforce](https://www.g2.com/discussions/24988-i-would-like-to-have-training-off-campus-on-formstack-integread-with-salesforce) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."

### Respondent

- Title: [Is respondent legit?](https://www.g2.com/discussions/is-respondent-legit) — 8 comments, 5 upvotes
  > **Top comment:** "Yes,sure!"
- Title: [What is Respondent used for?](https://www.g2.com/discussions/what-is-respondent-used-for) — 3 comments
  > **Top comment:** "Respondent is a stage and administration utilized for directing subjective and statistical surveying. It associates analysts and organizations with members..."
- Title: [What is a respondent?](https://www.g2.com/discussions/what-is-a-respondent) — 3 comments, 1 upvote
  > **Top comment:** "Answer for more activity e-commerce and business for success "
- Title: [How do we get to know about suggested study for us?](https://www.g2.com/discussions/how-do-we-get-to-know-about-suggested-study-for-us) — 3 comments, 1 upvote
  > **Top comment:** "I don't know if this a new feature or existing from the beginning, I am getting emails from Respondent about new referral opportunity. 

These referrals..."
- Title: [What is respondent website?](https://www.g2.com/discussions/what-is-respondent-website) — 2 comments
  > **Top comment:** "For me, Micro Jobs. "

### User Interviews

- Title: [How many user interviews should you do?](https://www.g2.com/discussions/how-many-user-interviews-should-you-do) — 2 comments
  > **Top comment:** "as many as your knowledge/data set would benefit"
- Title: [What do user interviews pay?](https://www.g2.com/discussions/what-do-user-interviews-pay) — 2 comments
  > **Top comment:** "User interviews is one of the best apps I have ever participated in. 90 9% of the time you are giving your own choice of what gift card you would like and..."
- Title: [Why is a user interview important?](https://www.g2.com/discussions/why-is-a-user-interview-important) — 1 comment
  > **Top comment:** "Because individual  user stories come together to help us understand the big picture on how to create and improve products and services."
- Title: [How do you recruit a user for an interview?](https://www.g2.com/discussions/how-do-you-recruit-a-user-for-an-interview) — 1 comment
  > **Top comment:** "I often share with family and friends how much enjoyment I get from doing my user interviews. I share the pleasure of helping a business do better. I learn..."
- Title: [Why is Amazon credit the main form of payment?](https://www.g2.com/discussions/31513-why-is-amazon-credit-the-main-form-of-payment) — 1 comment, 1 upvote
  > **Top comment:** "We now offer many options beyond Amazon Gift Cards! Check it out https://www.userinterviews.com/support/incentive-payments :)"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/formstack-forms-vs-respondent-vs-user-interviews)