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At a Glance
Market Segments
Mid-Market (46.5% of reviews)
Small-Business (37.5% of reviews)
Entry-Level Pricing
No pricing available
Free 3 Seats Per Month
Formstack Forms
Star Rating
(458)4.3 out of 5
Market Segments
Mid-Market (46.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Formstack FormsLyssna
Star Rating
(157)4.5 out of 5
Market Segments
Small-Business (37.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 3 Seats Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Formstack Forms excels in its Survey Builder feature, scoring 9.0, which allows for extensive customization and flexibility in creating surveys. In contrast, Lyssna's Survey Builder scores lower at 8.3, indicating less versatility in this area.
- Reviewers mention that Formstack Forms offers superior Question Types with a score of 9.2, providing a wide range of options for survey creators. Lyssna, while still strong, scores slightly lower at 9.0, suggesting fewer choices for users looking to diversify their survey questions.
- G2 users highlight the Ease of Use for Lyssna, which scores 9.2, making it particularly appealing for small businesses that may not have extensive technical resources. Formstack Forms, while still user-friendly at 8.7, may require a bit more familiarity to navigate effectively.
- Reviewers say that the Quality of Support for Lyssna is notably high, with a score of 9.2, indicating responsive and helpful customer service. In comparison, Formstack Forms scores 8.2, suggesting that users may experience longer wait times or less comprehensive support.
- Users on G2 report that Formstack Forms shines in Data Exporting capabilities, scoring 8.9, which allows for seamless integration with other tools and easy data manipulation. Lyssna, while adequate at 8.2, may not offer the same level of flexibility for users needing robust data handling.
- Reviewers mention that Formstack Forms provides better Branding options, scoring 8.4, which is crucial for businesses looking to maintain a consistent brand image in their surveys. Lyssna, with a score of 6.7, may fall short for users prioritizing brand customization.
Pricing
Entry-Level Pricing
Formstack Forms
No pricing availableLyssna
Free
Free
3 Seats Per Month
- 1 study per month
- 15 self-recruited test and survey responses
- Core methodologies
Free Trial
Formstack Forms
Free Trial is available
Lyssna
Free Trial is available
Ratings
Meets Requirements
8.7
368
8.5
143
Ease of Use
8.7
372
9.1
145
Ease of Setup
8.7
261
9.2
102
Ease of Admin
8.9
270
9.0
51
Quality of Support
8.2
324
9.2
96
Has the product been a good partner in doing business?
8.7
253
9.1
39
Product Direction (% positive)
8.0
358
9.3
145
Features by Category
User Response Methods
Not enough data
8.8
126
Not enough data
6.8
79
Not enough data
7.1
80
Not enough data
Feature Not Available
Not enough data
8.1
105
Participant Selection
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
113
Insights
Not enough data
8.3
118
Not enough data
7.5
110
Not enough data
7.7
100
Generative AI
Not enough data
7.1
33
Functionality
Not enough data
8.7
35
Not enough data
7.7
32
Not enough data
6.9
32
Not enough data
7.9
30
Not enough data
7.8
30
Admin
Not enough data
8.5
33
Platform Basics
Not enough data
7.4
11
Not enough data
8.3
12
Platform Content
Not enough data
7.8
10
Not enough data
9.2
11
Not enough data
8.5
11
Not enough data
9.0
10
Not enough data
7.5
10
Platform Performance
Not enough data
7.6
11
Not enough data
6.8
11
Platform
Not enough data
7.6
15
Not enough data
6.2
13
Not enough data
6.0
13
Not enough data
8.8
14
Not enough data
9.0
15
Not enough data
7.7
14
Not enough data
8.0
15
Not enough data
8.6
15
Survey Management
8.9
55
8.3
52
9.1
53
9.0
54
8.1
51
8.0
47
8.3
47
8.2
46
Survey Customization
8.5
49
7.8
48
8.3
50
6.7
46
8.0
42
7.5
46
7.3
37
6.5
41
Survey Insights
8.0
48
7.9
45
7.8
38
5.9
39
8.9
51
8.2
46
8.8
48
8.3
44
Agentic AI - Survey
Not enough data
7.1
11
Not enough data
7.6
11
Not enough data
8.2
11
Customization
8.5
84
Not enough data
8.7
84
Not enough data
8.5
80
Not enough data
7.9
84
Not enough data
Additional Functionality
8.2
83
Not enough data
6.8
71
Not enough data
8.7
83
Not enough data
7.2
75
Not enough data
8.5
82
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Not enough data
Survey Management
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
7.0
5
Process Management
Not enough data
6.7
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.7
5
System Management
Not enough data
8.3
5
Not enough data
8.0
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Formstack Forms and Lyssna are categorized as Survey
Unique Categories
Formstack Forms is categorized as Online Form Builder and Salesforce AppExchange Apps
Lyssna is categorized as Interview Scheduling, User Research, Enterprise Feedback Management, Crowd Testing Tools, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
Formstack Forms
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Lyssna
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
13.4%
Higher Education
12.9%
Education Management
6.2%
Marketing and Advertising
5.3%
Hospital & Health Care
4.7%
Other
57.5%
Information Technology and Services
14.5%
Design
11.2%
Marketing and Advertising
10.5%
Computer Software
10.5%
Financial Services
5.9%
Other
47.4%
Discussions
Does Formstack charge an extra fee for using payment processors?
2 Comments
Official Response from Formstack Forms
No, Formstack does not charge extra fees for using payment processors on your forms. The only fee associated with your account will be the monthly or yearly...Read more
Is Formstack HIPAA Compliant?
1 Comment
Official Response from Formstack Forms
Formstack offers an Enterprise-level, HIPAA compliant form solution. With this solution, forms can collect electronic personal health information (ePHI)...Read more
Is there a way to approve or deny requests and other form submissions?
1 Comment
Official Response from Formstack Forms
The Approvals feature allows account admins to set up "Approvers" with the ability to approve or deny submissions. When an end user submits a form, the...Read more
Lyssna has no discussions with answers
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