# Formstack for Salesforce vs SurveyMonkey Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SurveyMonkey excels in user experience, with many praising its intuitive interface that makes creating and completing surveys a breeze. Users highlight how easy it is to track results, making it a preferred choice for data collection.
- **Users say** that Formstack for Salesforce shines in its seamless integration with Salesforce, which allows for efficient data collection and management. Reviewers appreciate the quick mapping of fields to Salesforce, enhancing their workflow when handling customer data.
- **According to verified reviews** , SurveyMonkey significantly outperforms Formstack for Salesforce in overall satisfaction metrics, with users consistently noting its ease of use and setup. Many find the onboarding process straightforward, which contributes to a smoother experience right from the start.
- **Reviewers mention** that while Formstack for Salesforce offers solid functionality, it sometimes struggles with user-friendliness compared to SurveyMonkey. Users have pointed out that navigating the platform can be less intuitive, which may hinder efficiency for those unfamiliar with it.
- **G2 reviewers highlight** that SurveyMonkey's robust features, such as customizable surveys and easy data export options, make it a versatile tool for various data collection needs. Users appreciate the flexibility it offers for creating tailored surveys that meet their specific requirements.
- **Users note** that while Formstack for Salesforce has strong capabilities, particularly in its Salesforce integration, it falls short in areas like design and user support compared to SurveyMonkey. Some users have expressed a desire for more responsive support and a more modern design interface.



| | Formstack for Salesforce | SurveyMonkey | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 37 | 23,538 | 
| **Largest Market Segment** | Mid-Market (48.5% of reviews) | Small-Business (36.5% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | 

---
## Top Pros & Cons

### Formstack for Salesforce

Pros:
- Ease of Use (9 reviews)
- Time Saving (9 reviews)

Cons:
- Form Issues (8 reviews)
- Learning Curve (7 reviews)

### SurveyMonkey

Pros:
- Ease of Use (376 reviews)
- Ease of Creation (171 reviews)

Cons:
- Expensive (116 reviews)
- Limitations (91 reviews)

---
## Ratings Comparison
| Rating | Formstack for Salesforce | SurveyMonkey | 
|---|---|---|
  | **Meets Requirements** | 8.3 (29 reviews) | 9.0 (20665 reviews) | 
  | **Ease of Use** | 7.9 (29 reviews) | 9.2 (20783 reviews) | 
  | **Ease of Setup** | 8.2 (22 reviews) | 9.0 (8119 reviews) | 
  | **Ease of Admin** | 7.8 (19 reviews) | 8.9 (7621 reviews) | 
  | **Quality of Support** | 8.1 (25 reviews) | 8.6 (14659 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (20 reviews) | 8.8 (6671 reviews) | 
  | **Product Direction (% positive)** | 8.4 (29 reviews) | 7.7 (20207 reviews) | 

---
## Pricing

### Formstack for Salesforce

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### SurveyMonkey

#### Entry-Level Pricing

Plan: SurveyMonkey Enterprise

Price: Contact Us

Description: SurveyMonkey Enterprise is our most feature-rich and secure plan, loved by users and built for business. Get in touch to learn more about our Enterprise solution and schedule a personalized demo.

Key Features:
- Unlimited responses
- Custom CSS survey themes
- Advanced privacy and security

[Browse all 4 editions](https://www.g2.com/products/surveymonkey/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### E-Signature

| Product | Score | Reviews |
|---|---|---|
| **Formstack for Salesforce** | 8.7/10 | 11 |
| **SurveyMonkey** | N/A | N/A |

#### Signature Process

| Feature | Formstack for Salesforce | SurveyMonkey | 
|---|---|---|
| **Document Signing** | 9.3 (9 reviews) | Not enough data | 
| **Reminders and Expirations** | 8.8 (8 reviews) | Not enough data | 
| **Sign-In Process** | 9.0 (8 reviews) | Not enough data | 
| **Mobile Signatures** | 8.8 (8 reviews) | Not enough data | 
| **Signature Workflow** | 9.2 (8 reviews) | Not enough data | 
| **Bulk Digital Signatures ** | 9.0 (8 reviews) | Not enough data | 
| **Reporting** | 8.3 (8 reviews) | Not enough data | 
| **Signature Document Creation** | 8.9 (9 reviews) | Not enough data | 

#### Agentic AI - E-Signature

| Feature | Formstack for Salesforce | SurveyMonkey | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Security and Scalability

| Feature | Formstack for Salesforce | SurveyMonkey | 
|---|---|---|
| **Regulatory Compliance** | 8.5 (9 reviews) | Not enough data | 
| **Signature History and Audit** | 9.2 (8 reviews) | Not enough data | 
| **Enterprise Scalability** | 8.5 (8 reviews) | Not enough data | 

#### Platform

| Feature | Formstack for Salesforce | SurveyMonkey | 
|---|---|---|
| **Custom Branding** | 8.8 (10 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.5 (9 reviews) | Not enough data | 
| **Internationalization** | 7.2 (9 reviews) | Not enough data | 
| **Performance and Reliability** | 8.8 (10 reviews) | Not enough data | 
| **Integration APIs** | 7.8 (9 reviews) | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Formstack for Salesforce** | N/A | N/A |
| **SurveyMonkey** | 7.9/10 | 192 |

#### Feedback Management

| Feature | Formstack for Salesforce | SurveyMonkey | 
|---|---|---|
| **Tagging** | Not enough data | 7.8 (149 reviews) | 
| **Segmentation** | Not enough data | 8.1 (147 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.1 (158 reviews) | 

#### Feedback Analysis

| Feature | Formstack for Salesforce | SurveyMonkey | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 8.1 (144 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.9 (144 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 7.6 (138 reviews) | 

#### Feedback Sources

| Feature | Formstack for Salesforce | SurveyMonkey | 
|---|---|---|
| **Online Reviews** | Not enough data | 8.1 (146 reviews) | 
| **Surveys** | Not enough data | 9.1 (168 reviews) | 
| **Social Media** | Not enough data | 7.8 (138 reviews) | 
| **Customer Service Channels** | Not enough data | 7.7 (136 reviews) | 

#### Generative AI

| Feature | Formstack for Salesforce | SurveyMonkey | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (130 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (81 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Formstack for Salesforce** | N/A | N/A |
| **SurveyMonkey** | 8.3/10 | 1697 |

#### Survey Management

| Feature | Formstack for Salesforce | SurveyMonkey | 
|---|---|---|
| **Survey Builder** | Not enough data | 9.0 (1498 reviews) | 
| **Question Types** | Not enough data | 8.9 (1440 reviews) | 
| **Templates** | Not enough data | 8.6 (1356 reviews) | 
| **Survey Distribution** | Not enough data | 8.9 (1417 reviews) | 

#### Survey Customization

| Feature | Formstack for Salesforce | SurveyMonkey | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.4 (1168 reviews) | 
| **Branding** | Not enough data | 8.2 (1205 reviews) | 
| **Multimedia Support** | Not enough data | 8.1 (1073 reviews) | 
| **Multilingual Surveys** | Not enough data | 8.1 (905 reviews) | 

#### Survey Insights

| Feature | Formstack for Salesforce | SurveyMonkey | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.6 (1411 reviews) | 
| **BI Tools Integration** | Not enough data | 8.0 (945 reviews) | 
| **Data Exporting** | Not enough data | 8.5 (1265 reviews) | 
| **Permissions** | Not enough data | 8.4 (1138 reviews) | 

#### Agentic AI - Survey

| Feature | Formstack for Salesforce | SurveyMonkey | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.6 (147 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (151 reviews) | 
| **Decision Making** | Not enough data | 8.0 (151 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Formstack for Salesforce** | 7.7/10 | 28 |
| **SurveyMonkey** | 8.3/10 | 245 |

#### Customization

| Feature | Formstack for Salesforce | SurveyMonkey | 
|---|---|---|
| **Custom Fields** | 7.7 (25 reviews) | 8.6 (209 reviews) | 
| **Conditional Logic** | 7.6 (24 reviews) | 8.3 (194 reviews) | 
| **Multi-page Forms** | 8.4 (24 reviews) | 8.7 (214 reviews) | 
| **Design** | 7.3 (25 reviews) | 8.6 (227 reviews) | 

#### Additional Functionality

| Feature | Formstack for Salesforce | SurveyMonkey | 
|---|---|---|
| **Embedded Forms** | 8.1 (24 reviews) | 8.3 (173 reviews) | 
| **Offline Capability** | Feature Not Available | 7.6 (151 reviews) | 
| **Notifications** | 8.1 (25 reviews) | 8.3 (197 reviews) | 
| **Payments** | 6.7 (22 reviews) | 7.8 (150 reviews) | 
| **Mobile Forms** | 7.7 (22 reviews) | 8.5 (205 reviews) | 

---
## Categories
**Shared Categories (1):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)

**Unique to Formstack for Salesforce (2):** [Salesforce CRM Document Generation Software](https://www.g2.com/categories/salesforce-crm-document-generation), [E-Signature Software](https://www.g2.com/categories/e-signature)

**Unique to SurveyMonkey (2):** [Survey Software](https://www.g2.com/categories/survey), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | Formstack for Salesforce | SurveyMonkey | 
|---|---|---|
| **Small-Business** | 33.3% | 36.5% | 
| **Mid-Market** | 48.5% | 34.1% | 
| **Enterprise** | 18.2% | 29.4% | 

### By Industry

#### Formstack for Salesforce

- **Non-Profit Organization Management:** 21.2%
- **Computer Software:** 12.1%
- **Information Technology and Services:** 12.1%
- **Financial Services:** 9.1%
- **Accounting:** 3.0%
- **Airlines/Aviation:** 3.0%
- **Computer & Network Security:** 3.0%
- **Computer Games:** 3.0%
- **Consumer Services:** 3.0%
- **Higher Education:** 3.0%
- **Other:** 27.3%

#### SurveyMonkey

- **Education Management:** 8.5%
- **Hospital & Health Care:** 5.9%
- **Higher Education:** 5.8%
- **Marketing and Advertising:** 5.1%
- **Information Technology and Services:** 4.9%
- **Non-Profit Organization Management:** 4.8%
- **Computer Software:** 3.7%
- **Financial Services:** 3.1%
- **Retail:** 2.6%
- **Health, Wellness and Fitness:** 2.1%
- **Other:** 53.4%

---
## Alternatives

### Alternatives to Formstack for Salesforce

- [Adobe Acrobat Sign](https://www.g2.com/products/adobe-acrobat-sign/reviews) — 4.4/5 stars (1066 reviews)
- [PandaDoc](https://www.g2.com/products/pandadoc/reviews) — 4.7/5 stars (3476 reviews)
- [Conga Composer](https://www.g2.com/products/conga-composer/reviews) — 4.4/5 stars (905 reviews)
- [Proposify](https://www.g2.com/products/proposify/reviews) — 4.6/5 stars (1134 reviews)
- [Foxit eSign](https://www.g2.com/products/foxit-esign/reviews) — 4.6/5 stars (1477 reviews)
- [Nintex](https://www.g2.com/products/nintex-nintex/reviews) — 4.3/5 stars (1322 reviews)
- [GetAccept](https://www.g2.com/products/getaccept/reviews) — 4.6/5 stars (1241 reviews)
- [pdfFiller](https://www.g2.com/products/pdffiller/reviews) — 4.6/5 stars (915 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (469 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14683 reviews)

### Alternatives to SurveyMonkey

- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2060 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5130 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (993 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (948 reviews)
- [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) — 4.3/5 stars (471 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (469 reviews)
- [FormAssembly](https://www.g2.com/products/formassembly/reviews) — 4.5/5 stars (400 reviews)
- [SurveyLegend](https://www.g2.com/products/surveylegend/reviews) — 4.4/5 stars (559 reviews)
- [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews)
- [Hotjar](https://www.g2.com/products/hotjar/reviews) — 4.3/5 stars (342 reviews)

---
## Top Discussions

### Formstack for Salesforce

No discussions available for this product.

### SurveyMonkey

- Title: [How it can be integrated with other applications such as Micrsoft Teams?](https://www.g2.com/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) — 9 comments, 2 upvotes
  > **Top comment:** "Hello Ravish, 

We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic..."
- Title: [Can I create visualizations in SurveyMonkey based on the answers I collect?](https://www.g2.com/discussions/can-i-create-visualizations-in-surveymonkey-based-on-the-answers-i-collect) — 8 comments, 1 upvote
  > **Top comment:** "Yes. There are different visual graph options that make viewing and presenting results extremely easy."
- Title: [What is SurveyMonkey used for?](https://www.g2.com/discussions/what-is-surveymonkey-used-for) — 6 comments
  > **Top comment:** "I would use it to gather feedback or insights on our products and how to best meet our customers needs."
- Title: [Can Survey Monkey identify respondents?Can Survey-monkey track IP addresses?What are custom variable](https://www.g2.com/discussions/can-survey-monkey-identify-respondents-can-survey-monkey-track-ip-addresses-what-are-custom-variable) — 5 comments, 2 upvotes
  > **Top comment:** "You can identify respondents if you select the option for your survey responses to not be anonymous.  This option is in the 'Collect Responses' section. "
- Title: [What is SurveyMonkey Market Research Solutions used for?](https://www.g2.com/discussions/what-is-surveymonkey-market-research-solutions-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Complete solutions for comprehending your target market, making decisions about new product innovations, and doing innovative branding and messaging analysis..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/formstack-for-salesforce-vs-surveymonkey)