Compare Follett Work Orders and ServiceChannel 
At a Glance
Market Segments
Mid-Market (83.9% of reviews)
Enterprise (57.3% of reviews)
Entry-Level Pricing
Contact Us Per Year
No pricing available
Follett Work Orders
Star Rating
(72)4.8 out of 5
Market Segments
Mid-Market (83.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Learn more about Follett Work OrdersServiceChannel
Star Rating
(124)4.1 out of 5
Market Segments
Enterprise (57.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceChannelSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ServiceChannel excels in overall user satisfaction, with many users highlighting its ability to facilitate communication and streamline processes. One user mentioned, "I have been using Service Channel for 10 years and have had great success with it," emphasizing its reliability and effectiveness in managing work orders.
- Users say that Follett Work Orders offers a straightforward experience, particularly for those in mid-market segments. Reviewers appreciate its simplicity, with one stating, "ML Work Orders is simple to use. You just fill out the form, and the maintenance crew can view and respond to my requests," showcasing its ease of use for everyday tasks.
- Reviewers mention that ServiceChannel provides robust reporting features, which help users track completed tasks and generate reports for clients. A user noted, "It's a platform that really helps manage our work orders and provides reports to the customer," indicating its strength in data management and oversight.
- According to verified reviews, Follett Work Orders shines in its quick response times, with users noting that they can usually see updates within 24 hours. One user remarked, "I can usually see what's going to happen in 24 hours," highlighting its efficiency in addressing maintenance requests.
- G2 reviewers report that ServiceChannel has a more complex setup process compared to Follett Work Orders, which is praised for its intuitive onboarding. A user from ServiceChannel mentioned, "I also appreciate that the initial setup was very easy," suggesting that while ServiceChannel is effective, it may require more effort to get started.
- Users say that Follett Work Orders provides excellent support, with high ratings for quality and responsiveness. One reviewer stated, "The ease to which I can enter a work order and then track it," indicating that users feel well-supported throughout their experience with the software.
Pricing
Entry-Level Pricing
Follett Work Orders
Pricing
Contact Us
Per Year
Pricing depends on the specific organization and its needs. Contact us for a quote!
- Work Order & Workflow Management
- Mobile Work Order Management
- Equipment & Asset Management
ServiceChannel
No pricing availableFree Trial
Follett Work Orders
No trial information availableServiceChannel
No trial information availableRatings
Meets Requirements
9.5
41
7.7
100
Ease of Use
9.6
41
7.6
103
Ease of Setup
9.1
17
7.7
60
Ease of Admin
9.3
15
8.0
49
Quality of Support
9.7
37
7.8
97
Has the product been a good partner in doing business?
9.6
13
8.2
49
Product Direction (% positive)
10.0
35
7.9
99
Features by Category
Asset Definition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Tracking
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Asset Tracking
Not enough data
Not enough data
Platform Basics
Not enough data
6.0
10
Not enough data
6.8
10
Not enough data
6.1
12
Platform Performance
Not enough data
5.9
11
Not enough data
6.5
10
Platform Functionality
Not enough data
7.0
10
Not enough data
7.0
10
Not enough data
7.0
9
Platform Additional Functionality
Not enough data
6.5
9
Not enough data
7.2
9
Not enough data
6.7
9
Generative AI
Not enough data
Not enough data
Asset Definition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Depreciation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Maintenance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Field Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contract & Warranty
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Asset Management (EAM)
Not enough data
Not enough data
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Facility Management
Not enough data
7.8
10
Facility Management Platform Features
9.1
27
8.2
35
9.2
21
Feature Not Available
8.7
21
Feature Not Available
9.0
18
7.2
18
Feature Not Available
7.9
30
9.4
30
7.9
38
Feature Not Available
Feature Not Available
9.5
26
7.4
37
8.7
19
7.7
27
8.4
20
7.7
28
CMMS Platform Features
Not enough data
8.7
9
Not enough data
7.7
10
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.5
9
Not enough data
Feature Not Available
Not enough data
8.3
5
Feature Not Available
8.0
9
Not enough data
7.8
9
Categories
Categories
Shared Categories
Follett Work Orders and ServiceChannel are categorized as CMMS, Asset Tracking, and Facility Management
Unique Categories
Follett Work Orders has no unique categories
ServiceChannel is categorized as Contractor Management, ServiceNow Store Apps, and Enterprise Asset Management (EAM)
Reviews
Reviewers' Company Size
Follett Work Orders
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceChannel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
43.1%
Primary/Secondary Education
36.9%
Facilities Services
7.7%
Writing and Editing
1.5%
Restaurants
1.5%
Other
9.2%
Retail
22.9%
Facilities Services
14.7%
Construction
10.1%
Apparel & Fashion
7.3%
Restaurants
6.4%
Other
38.5%
Discussions
What is ML Work Orders used for?
1 Comment
SS
For my work, it is used to place requests for maintenance or technology help. If something is broken, not working, needs replaced, etc. then I can go on ML...Read more
Follett Work Orders has no more discussions with answers
ServiceChannel has no discussions with answers
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