# Follett Destiny Library Manager vs Incident IQ Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Follett Destiny Library Manager excels in providing a user-friendly experience, with many users highlighting its **fast checkout process** that enhances the student library experience, making it efficient even during short class transitions.
- **Users say** Incident IQ stands out for its detailed helpdesk and classroom management capabilities, allowing staff to effectively communicate about equipment and devices, which is crucial for maintaining technology in schools.
- **Reviewers mention** that Follett Destiny Library Manager has a strong reputation for being a central hub for resources, with long-term users appreciating its consistent updates and overall ease of use, making it a reliable choice for library management.
- **According to verified reviews** , Incident IQ offers impressive customization options, enabling users to tailor predefined fields and actions to their workflow, which helps maintain high productivity levels in managing support tickets.
- **G2 reviewers highlight** that while Follett Destiny Library Manager has a solid overall satisfaction score, some users feel it could improve in matching specific workflow needs, indicating potential configuration challenges for certain institutions.
- **Users express** that Incident IQ's mobile app is a significant advantage, allowing for seamless connectivity and access to resources, which is particularly beneficial for staff needing to stay updated on the go.



| | Follett Destiny Library Manager | Incident IQ | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 432 | 221 | 
| **Largest Market Segment** | Mid-Market (43.7% of reviews) | Mid-Market (51.8% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Follett Destiny Library Manager

Pros:
- Ease of Use (66 reviews)
- Library Management (50 reviews)

Cons:
- Navigation Issues (24 reviews)
- Poor Reporting (22 reviews)

### Incident IQ

**Not enough data**

---
## Ratings Comparison
| Rating | Follett Destiny Library Manager | Incident IQ | 
|---|---|---|
  | **Meets Requirements** | 8.5 (398 reviews) | 9.0 (203 reviews) | 
  | **Ease of Use** | 8.2 (413 reviews) | 8.9 (205 reviews) | 
  | **Ease of Setup** | 8.3 (268 reviews) | 8.8 (100 reviews) | 
  | **Ease of Admin** | 8.0 (192 reviews) | 8.9 (106 reviews) | 
  | **Quality of Support** | 8.3 (362 reviews) | 9.1 (185 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (183 reviews) | 9.3 (102 reviews) | 
  | **Product Direction (% positive)** | 7.8 (403 reviews) | 9.3 (200 reviews) | 

---
## Pricing

### Follett Destiny Library Manager

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Incident IQ

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Follett Destiny Library Manager** | N/A | N/A |
| **Incident IQ** | 8.6/10 | 99 |

#### Ticket and Case Management

| Feature | Follett Destiny Library Manager | Incident IQ | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.8 (92 reviews) | 
| **Ticket response user experience** | Not enough data | 8.8 (92 reviews) | 
| **Workflow** | Not enough data | 8.9 (92 reviews) | 
| **Response Automation** | Not enough data | 8.9 (83 reviews) | 
| **SLA Management** | Not enough data | 8.7 (66 reviews) | 
| **Attachments/Screencasts** | Not enough data | 9.0 (91 reviews) | 
| **Ticket Collaboration** | Not enough data | 9.0 (89 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.8 (75 reviews) | 

#### Generative AI

| Feature | Follett Destiny Library Manager | Incident IQ | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (26 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (26 reviews) | 

#### Agentic AI - Help Desk

| Feature | Follett Destiny Library Manager | Incident IQ | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Follett Destiny Library Manager | Incident IQ | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.7 (81 reviews) | 
| **Email to Case** | Not enough data | 8.6 (74 reviews) | 
| **Chat/Live Support** | Not enough data | 7.9 (46 reviews) | 
| **Social Integration** | Not enough data | Feature Not Available | 
| **Voice** | Not enough data | Feature Not Available | 

#### Platform

| Feature | Follett Destiny Library Manager | Incident IQ | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.0 (63 reviews) | 
| **Customization ** | Not enough data | 8.7 (79 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.6 (84 reviews) | 
| **Integration** | Not enough data | 9.0 (84 reviews) | 
| **Reporting** | Not enough data | 8.5 (80 reviews) | 
| **Dashboards** | Not enough data | 8.9 (84 reviews) | 

### HR Service Delivery

| Product | Score | Reviews |
|---|---|---|
| **Follett Destiny Library Manager** | N/A | N/A |
| **Incident IQ** | N/A | N/A |

#### Customization

| Feature | Follett Destiny Library Manager | Incident IQ | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **HR Integrations** | Not enough data | Not enough data | 

#### HR Content

| Feature | Follett Destiny Library Manager | Incident IQ | 
|---|---|---|
| **Knowledge Management** | Not enough data | Not enough data | 
| **Content Delivery** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 

#### Logistics

| Feature | Follett Destiny Library Manager | Incident IQ | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Employee Portal** | Not enough data | Not enough data | 
| **AI ** | Not enough data | Not enough data | 

#### Management

| Feature | Follett Destiny Library Manager | Incident IQ | 
|---|---|---|
| **Ticketing Platform** | Not enough data | Not enough data | 
| **Single Sign-On** | Not enough data | Not enough data | 
| **Business Process Management** | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | 
| **Dashboard & Reporting** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Follett Destiny Library Manager | Incident IQ | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Follett Destiny Library Manager** | N/A | N/A |
| **Incident IQ** | 8.6/10 | 97 |

#### Asset Inventory

| Feature | Follett Destiny Library Manager | Incident IQ | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 9.2 (95 reviews) | 
| **Software Asset Inventory** | Not enough data | 8.7 (72 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 8.6 (65 reviews) | 
| **Mobile Asset Inventory** | Not enough data | 8.5 (77 reviews) | 
| **Asset Discovery** | Not enough data | 8.7 (74 reviews) | 

#### Generative AI

| Feature | Follett Destiny Library Manager | Incident IQ | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (26 reviews) | 
| **AI Text Generation** | Not enough data | 8.1 (26 reviews) | 

#### Agentic AI - IT Asset Management

| Feature | Follett Destiny Library Manager | Incident IQ | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Follett Destiny Library Manager | Incident IQ | 
|---|---|---|
| **Central Dashboard** | Not enough data | 9.0 (89 reviews) | 
| **Asset Policy Management** | Not enough data | 8.7 (74 reviews) | 
| **Risk Management** | Not enough data | 8.4 (55 reviews) | 
| **Integrations** | Not enough data | 8.9 (87 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Follett Destiny Library Manager** | N/A | N/A |
| **Incident IQ** | 8.6/10 | 167 |

#### Incident Management

| Feature | Follett Destiny Library Manager | Incident IQ | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 9.0 (120 reviews) | 
| **Ticket Prioritization** | Not enough data | 8.9 (111 reviews) | 
| **Ticket Notifications** | Not enough data | 8.9 (121 reviews) | 
| **Knowledge Base** | Not enough data | 8.4 (114 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 8.4 (108 reviews) | 

#### Reporting

| Feature | Follett Destiny Library Manager | Incident IQ | 
|---|---|---|
| **Dashboards** | Not enough data | 8.9 (119 reviews) | 
| **Time Tracking** | Not enough data | 8.7 (103 reviews) | 
| **Surveys** | Not enough data | 8.5 (90 reviews) | 

#### Access & Usability

| Feature | Follett Destiny Library Manager | Incident IQ | 
|---|---|---|
| **Mobile** | Not enough data | 8.0 (104 reviews) | 
| **Self Service** | Not enough data | 8.5 (106 reviews) | 
| **Active Directory** | Not enough data | 8.6 (103 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.6 (89 reviews) | 

#### Agentic AI - Service Desk

| Feature | Follett Destiny Library Manager | Incident IQ | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [School Management Software](https://www.g2.com/categories/school-management-software)

**Unique to Follett Destiny Library Manager (1):** [Library Management Systems](https://www.g2.com/categories/library-management-systems)

**Unique to Incident IQ (4):** [HR Service Delivery Software](https://www.g2.com/categories/hr-service-delivery), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | Follett Destiny Library Manager | Incident IQ | 
|---|---|---|
| **Small-Business** | 39.1% | 14.2% | 
| **Mid-Market** | 43.7% | 51.8% | 
| **Enterprise** | 17.2% | 33.9% | 

### By Industry

#### Follett Destiny Library Manager

- **Primary/Secondary Education:** 40.0%
- **Education Management:** 31.5%
- **Libraries:** 24.2%
- **Higher Education:** 1.2%
- **Information Technology and Services:** 0.7%
- **Marketing and Advertising:** 0.5%
- **Religious Institutions:** 0.2%
- **Performing Arts:** 0.2%
- **Information Services:** 0.2%
- **Hospital & Health Care:** 0.2%
- **Other:** 0.9%

#### Incident IQ

- **Primary/Secondary Education:** 38.4%
- **Information Technology and Services:** 22.7%
- **Education Management:** 21.8%
- **Computer Software:** 2.3%
- **Telecommunications:** 1.9%
- **Civic & Social Organization:** 1.9%
- **Computer & Network Security:** 1.4%
- **Accounting:** 0.9%
- **Construction:** 0.9%
- **Consumer Services:** 0.9%
- **Other:** 6.9%

---
## Alternatives

### Alternatives to Follett Destiny Library Manager

- [Apollo ILS/LSP](https://www.g2.com/products/apollo-ils-lsp/reviews) — 4.8/5 stars (46 reviews)
- [Alexandria](https://www.g2.com/products/alexandria/reviews) — 4.2/5 stars (15 reviews)
- [Atriuum ILS](https://www.g2.com/products/atriuum-ils/reviews) — 4.9/5 stars (109 reviews)
- [Koha](https://www.g2.com/products/koha/reviews) — 4.2/5 stars (21 reviews)
- [Alma](https://www.g2.com/products/ex-libris-alma/reviews) — 3.3/5 stars (23 reviews)
- [Sierra ILS](https://www.g2.com/products/sierra-ils/reviews) — 4.0/5 stars (25 reviews)
- [SchoolStatus](https://www.g2.com/products/schoolstatus/reviews) — 4.8/5 stars (842 reviews)
- [PowerSchool SIS](https://www.g2.com/products/powerschool-sis/reviews) — 4.2/5 stars (742 reviews)
- [ParentSquare](https://www.g2.com/products/parentsquare/reviews) — 4.6/5 stars (335 reviews)
- [SirsiDynix Symphony](https://www.g2.com/products/sirsidynix-symphony/reviews) — 3.7/5 stars (16 reviews)

### Alternatives to Incident IQ

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1337 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1900 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [SchoolStatus](https://www.g2.com/products/schoolstatus/reviews) — 4.8/5 stars (842 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1217 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6996 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4467 reviews)

---
## Top Discussions

### Follett Destiny Library Manager

No discussions available for this product.

### Incident IQ

- Title: [Do you integrate with single sign-on providers?](https://www.g2.com/discussions/single-sign-on-29459c42-b783-4770-b101-78b086e21ff2) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. Incident IQ currently integrates with Google SSO, Azure, and Microsoft Local AD. Integrations with further SSO providers will be released in the near..."
- Title: [How are you priced?](https://www.g2.com/discussions/pricing-9501a2c9-7a56-4af9-9520-ad33da5df8e7) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Incident IQ is priced based on student enrollment, creating a price point that is accessible for districts of all sizes. "
- Title: [Do you have a mobile app?](https://www.g2.com/discussions/mobile-app-592947d6-d9db-4181-aab7-b93098af262a) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. Incident IQ features a native mobile app, built for iOS and Android. "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/follett-software-follett-destiny-library-manager-vs-incident-iq)